The aim of this research was to explore the travel motivations of Taiwanese tourists who visited Australia, their satisfactions, and destination loyalty, as well as examining the relationship between customer satisfaction, need satisfaction, and destination loyalty. This study is important because of the fact that the number of Taiwanese tourists to Australia has decreased since 1999; however, there have not been any academic studies to ascertain the travel motivations of Taiwanese group package tourists who visited Australia, their need satisfaction, and future intentions. Furthermore, the literature on tourist need satisfaction, customer satisfaction and loyalty has been categorised into discrete areas of study, with little integration of these three concepts in the tourism literature. Thus, the relationship between these concepts is an area of theoretical interest that has been examined in this study. To achieve the aims of the research, one research question and 11 hypotheses were developed. The research question specifically explored the travel motivations of the Taiwanese when visiting Australia. Two hypotheses were designed to test the differences between Taiwanese travel motivations and their need satisfaction, and the differences between travel motivation groups. In addition, nine hypotheses were used to examine the relationships between customer satisfaction, need satisfaction, and destination loyalty. A four-stage research methodology was used. Firstly, the study adopted a qualitative approach using focus group interviews of 33 participants to explore the motivations of Taiwanese group package tourists to Australia. Following the qualitative study, two pre tests including a pre and post survey were conducted in order to develop the scales for travel motivations, customer satisfaction, need satisfaction, and destination loyalty of Taiwanese tourists. Finally, a formal pre and post survey was administered. A pre and post survey design was used to consider the potential changes in tourist motivations after the trip. Cluster sampling was used to select the travel agencies, and five travel agencies agreed to participate in this research. The collection of data for the formal survey began in September 2005 and was completed at the end of February 2006. A total of 547 questionnaires were fully completed with a response rate of 72.9%. The validity and reliability of the various scales for push and pull motivations, destination attributes/services, group package tour services, perceived value, equity, emotion, overall need satisfaction, overall satisfaction, and destination loyalty were examined using exploratory and confirmatory factor analysis, as well as Cronbach’s alpha, and all scales were found to be satisfactory. A total of 17 push and 18 pull motivation items were also determined. Taiwanese tourists had the highest travel motivation scores for ‘travelling around the world’, and ‘having a comfortable trip’, and were attracted by certain attributes of Australia, such as the ‘sunshine and scenery’, and ‘a place to go for good value’. The differences between travel motivations and motivation satisfaction were examined using a paired sample t-test, and the hypothesis was partially supported. Based on the results of these t-tests, importance-performance analysis (IPA) was used to analyse the motivation satisfaction levels, and the results showed that the main travel motivations of Taiwanese travellers to Australia were generally satisfied after the trip, with the push motivation factor ‘having a comfortable trip’ and the pull motivation factor ‘sunshine and scenery’ scoring highest on the satisfaction scale. Factor-cluster analysis was further used to segment tourists in regard to their travel motivations. The results revealed that there were four different travel motivation groups. These groups were significantly different in terms of their customer satisfaction and destination loyalty. The importance level of travel motivations of ‘high motivation travellers’ before the trip was high compared to other groups and the customer satisfaction and destination loyalty were also high after the trip. Taiwanese tourists were generally satisfied with their trip to Australia; however, only two tourist groups: the ‘high motivation travellers’ and the ‘comfort/attraction seekers’ showed any interest in revisiting Australia in the future. The relationship between customer satisfaction, need satisfaction, and destination loyalty was also examined using multiple regression analysis. The results confirmed the hypotheses that customer satisfaction had a positive impact on need satisfaction; need satisfaction positively influenced overall need satisfaction; and overall need satisfaction and overall satisfaction both had a positive relationship with destination loyalty. This shows that tourist need satisfaction and customer satisfaction are related, and customer satisfaction is the antecedent of tourist need satisfaction. Furthermore, tourist need satisfaction is influenced by travel experiences, and destination loyalty is influenced by overall need satisfaction and overall satisfaction. This research has contributed to theory, methodology and to practice. A relationship between customer satisfaction, need satisfaction, and destination loyalty was found. As a result, this study has also successfully integrated the concepts of travel motivation, customer satisfaction, need satisfaction, and destination loyalty. A pre and post survey methodology was used in this research to obtain Taiwanese travellers’ original motivations and their satisfaction levels. Finally, the findings concerning the motivations of Taiwanese tourists to Australia, their need satisfaction, customer satisfaction, and destination loyalty have been found to be useful for tourism managers to assist them in making successful business decisions, improving services, and developing new promotional strategies to encourage Taiwanese visitors to travel to Australia.

No description available.

Abstract Sport tourism is one of the fastest growing segments in the tourism industry, and more and more people seek to have an active holiday. In the same time OCR (obstacle course race) is one of the fastest growing sports in the world. To sustain and develop this new phenomenon it is important to know why people are traveling to participate and what factors which are important to different groups. This thesis aim is to study the underlying motives underpinning for travel and participation in OCR races, and also link this to the destination where the OCR race takes place. More specifically, the study investigates if there are any differences in motives for traveling to participate in OCR amongst highly involved people and people with low involvement in OCR. The study is based on a questionnaire survey that have been distributed to people that are, more or less, involved in OCR. The study has been conducted by statistically analyzing data from the survey. The result showed that there are inner motives, such as challenge oneself, to feel connected to others and to create memories, rather than outer factors on the destination that drives people to travel to participate in OCR races. In terms of differences between the groups (hi and low involved people in OCR) it was social factors and identification that differ the most, where highly involved people appear to value fellowship, enjoyment and participation because of lifestyle to a greater degree than low involved people.

<p>Syftet med uppsatsen är att utvidga kunskapen om generella resmotiv hos äldre turister på besök i Stockholm. Detta för att bidra med kunskap som kan förbättra produkterna för och marknadsföringen mot denna målgrupp.</p><p>Äldre turister är en intressant grupp att undersöka då de ofta behandlas utifrån stereotypa uppfattningar och antaganden om likhet. Gruppen är dock på inget sätt homogen. För att förstå gruppen bättre är det nödvändigt att använda sig av undersegment. Undersökningen intresserar sig för om det är fruktbart att göra undersegmenteringar med hjälp av variablerna resvana och livssituation. Variablerna baseras på Pearces teori och modell travel career patterns approach. Från denna modell hämtar undersökningen också de behovsfaktorer som i olika utsträckning är avgörande för varför människor reser. Empirin samlades in genom enkäter och bearbetades i SPSS. Genom att jämföra de förväntade resultaten som teorin pekar på med resultatet från enkäterna vi samlade in kan vi konstatera att modellen inte har varit fruktbar för att indela gruppen äldre turister i undersegment. Vi menar därför att teorin inte går att tillämpa när vi befinner oss inom en och samma livsfasgrupp.</p><p>Undersökningen resulterade även i en rangordning av de behovsfaktorer/resmotiv som de äldre turisterna i studien ansåg viktigast. De högst rankade behovsfaktorerna var omväxling, relation/säkerhet, nostalgi, natur, samt självutveckling kopplad till destinationen.</p>

Syftet med uppsatsen är att utvidga kunskapen om generella resmotiv hos äldre turister på besök i Stockholm. Detta för att bidra med kunskap som kan förbättra produkterna för och marknadsföringen mot denna målgrupp. Äldre turister är en intressant grupp att undersöka då de ofta behandlas utifrån stereotypa uppfattningar och antaganden om likhet. Gruppen är dock på inget sätt homogen. För att förstå gruppen bättre är det nödvändigt att använda sig av undersegment. Undersökningen intresserar sig för om det är fruktbart att göra undersegmenteringar med hjälp av variablerna resvana och livssituation. Variablerna baseras på Pearces teori och modell travel career patterns approach. Från denna modell hämtar undersökningen också de behovsfaktorer som i olika utsträckning är avgörande för varför människor reser. Empirin samlades in genom enkäter och bearbetades i SPSS. Genom att jämföra de förväntade resultaten som teorin pekar på med resultatet från enkäterna vi samlade in kan vi konstatera att modellen inte har varit fruktbar för att indela gruppen äldre turister i undersegment. Vi menar därför att teorin inte går att tillämpa när vi befinner oss inom en och samma livsfasgrupp. Undersökningen resulterade även i en rangordning av de behovsfaktorer/resmotiv som de äldre turisterna i studien ansåg viktigast. De högst rankade behovsfaktorerna var omväxling, relation/säkerhet, nostalgi, natur, samt självutveckling kopplad till destinationen.

This study examines the personalization of shown travel destination visual images using professional photography upon travel motivations, feelings, and purchase intentions of consumers in the online environment. The research design was experimental and used data from a questionnaire via Qualtrics. A pilot test of the instrument was conducted. The final questionnaire contained 25 items. A total of 194 questionnaires were collected and participants were randomly assigned to one of four groups. Each group of 50 participants was exposed to a specific set of travel destination visual images. Further, several hypotheses related to the effects of personalization, professional photography toward travel motivation, emotion, and purchase intention were tested. The results indicated that: (1) travel motivation was affected by both personalization, and professional photography of travel destination visual image; (2) personalization had an influence on positive emotion, but professional photography did not; (3) it was expected that personalization would act as a “push” factor on travel motivation, and professional photography would influence the “pull” factor on travel motivation, but these two hypotheses were not supported; (4) travel motivation and emotion positively affected purchase intention, however this was only partially supported. Furthermore, the results of the present study implied that the “push – pull” travel motivation theory was considered not entirely separate. Practical recommendations are presented for online tourism marketers to enhance their service.

The student market is a large and growing segment of the tourism industry that contributes approximately one billion rand annually to the tourism economy Unfortunately, despite the apparent profitability of this market, students are still disregarded by the South African tourism industry This may be explained by the perception and ignorance by the industry and that little is known about the characteristics, travel motivations and behaviour of this market The literature review revealed that students have specific characteristics which influence their travel behaviour such as money, time, social factors, personal characteristics, motives, special interests and especially cultural or ethnic backgrounds. Thus it is clear that although the student market seems homogeneous, heterogeneous differences do exist In order to capitalise on this market and to comprehensively understand student behaviour, information is needed about the activities which the students pursue, with whom and where these activities are pursued and even more importantly , how the students make the decision to purchase the product to go on holiday Thus the main purpose of this study was to determine the travel behaviour of students at the NWU, Potchefstroom Campus. This was achieved firstly by analysing motivation (Chapter 2) and conceptualising travel behaviour (Chapter 3) by means of extensive literature reviews. Motivation is understood as the underlying forces that arouse and direct the behaviours in which students engage, in order to realise certain benefits Behaviour can be viewed as a process of internal psychological factors (e.g. needs, wants and goals) which generate tension to some extent Different students have different needs; their purchase decision may be influenced by individual preference and social circumstances at the least The aim of conducting a literature review concerning the total concept of travel behaviour was to analyse the process of travel behaviour and effecting factors including travel motives, in order to understand and how best to attract the student market. In order to determine the travel behaviour of students at the NWU, Potchefstroom Campus, a survey was conducted between the 5th and 14th of October 2010 The survey was conducted by means of distributing a Questionnaire among third -year students during contact sessions in each of the different Faculties. From the data obtained from the questionnaire; a profile of the third-year students could be compiled and through factor analyses, the travel behaviour of the students could be determined. ANOVAs and Chi-square tests were used to determine whether the student travel behaviour in the different faculties differed from each other as well as to what extent These analyses were conducted in Chapter 4. Evidently convenience was considered as the most important factor with regard to the travelling characteristics of the students, Relaxation and Having fun as the most important factors influencing the travel motivation of students and Finance was the most important factor influencing the travel behaviour of the third-year students at the NWU, Potchefstroom_ Overall it was clear that the students in each faculty differed in their travel characteristics, activities influencing the holiday experience, motives to go on holiday and factors influencing the choice of destination as well as holiday preferences The Faculty of Theology stood out as the faculty which differed the most with regard to the afore-mentioned, whereas the Faculty of Health Sciences indicated the least differences This research therefore revealed that the third-year student market at the NWU, Potchefstroom Campus cannot be seen as a homogenous market since there are definite heterogeneous differences with regard to their travel behaviour. This market is also very complex since the Faculty to which the student belongs, contributes to these heterogeneous differences Knowledge of the travel behaviour of students can aid in segmentation of the student market in order to refine the marketing strategies of the destination as well as the development of target specific marketing messages. / Thesis (M.Com. (Tourism))--North-West University, Potchefstroom Campus, 2011.

The literature review on tourist satisfaction revealed that a satisfied tourist leads to positive word of mouth recommendation to friends and family, loyalty (return visits), competitive advantage and long-term profitability and sustainability. These favourable benefits resulting from satisfaction are necessary for any destination to survive in the competitive tourism industry. The Addo Elephant National Park (AENP) is one of 21 national parks in South Africa and is managed by SANParks. Data captured from visitors to the (AENP) was used to achieve the objective of this study. As national, regional, local and privately owned parks (private game farms) strive to increase their share in the international and national market, it is important to understand why visitors return to a certain destination and the role service plays in the return decision. Literature on satisfaction identified two components that contribute to return visits. These were service (delivering quality service) and travel motivation (why people travel to a certain destination). The aim of this research was to determine the relationship between satisfaction, service and travel motivations of the visitors to the AENP. To achieve this, data captured from 2005-2007 by the Institute for Tourism and Leisure Studies on the AENP was firstly used to determine the visitors? profile and, secondly, to apply factor analyses and the t-test. The factor analyses were applied and, in both cases, four factors were identified. In the case of the service factors, hospitality services, general services, activities, and infrastructure disseminations were found and, in the case of travel motivation factors, learning experience, activities and events, escape and family socialising. The t-tests were used to determine whether or not visitors' expectations were met. This was also used to determine the relationship between travel motives, service and satisfaction of the visitors to the AENP. Findings indicated that the visitors whose primary travel motivation expectations were met rated the services higher than visitors whose primary travel motivation expectations were not met. The research therefore confirmed that there is a relationship between service and travel motivation. In terms of visitors' satisfaction, the relevance of the relationship between travel motives and service is lower if the visitors' primary travel needs are met, with a higher relevance of the relationship if the primary travel needs are not met. Park management can use these results as tools to ensure that the product offered guarantees visitors' satisfaction and therefore contributes to long-term park sustainability. Therefore park management can obtain the ideal tourist experience by not only focusing on the travel motives but also on the quality of service delivered at the park. / Thesis (M.Com. (Tourism))--North-West University, Potchefstroom Campus, 2011.

The student market is a large and growing segment of the tourism industry that contributes approximately one billion rand annually to the tourism economy Unfortunately, despite the apparent profitability of this market, students are still disregarded by the South African tourism industry This may be explained by the perception and ignorance by the industry and that little is known about the characteristics, travel motivations and behaviour of this market The literature review revealed that students have specific characteristics which influence their travel behaviour such as money, time, social factors, personal characteristics, motives, special interests and especially cultural or ethnic backgrounds. Thus it is clear that although the student market seems homogeneous, heterogeneous differences do exist In order to capitalise on this market and to comprehensively understand student behaviour, information is needed about the activities which the students pursue, with whom and where these activities are pursued and even more importantly , how the students make the decision to purchase the product to go on holiday Thus the main purpose of this study was to determine the travel behaviour of students at the NWU, Potchefstroom Campus. This was achieved firstly by analysing motivation (Chapter 2) and conceptualising travel behaviour (Chapter 3) by means of extensive literature reviews. Motivation is understood as the underlying forces that arouse and direct the behaviours in which students engage, in order to realise certain benefits Behaviour can be viewed as a process of internal psychological factors (e.g. needs, wants and goals) which generate tension to some extent Different students have different needs; their purchase decision may be influenced by individual preference and social circumstances at the least The aim of conducting a literature review concerning the total concept of travel behaviour was to analyse the process of travel behaviour and effecting factors including travel motives, in order to understand and how best to attract the student market. In order to determine the travel behaviour of students at the NWU, Potchefstroom Campus, a survey was conducted between the 5th and 14th of October 2010 The survey was conducted by means of distributing a Questionnaire among third -year students during contact sessions in each of the different Faculties. From the data obtained from the questionnaire; a profile of the third-year students could be compiled and through factor analyses, the travel behaviour of the students could be determined. ANOVAs and Chi-square tests were used to determine whether the student travel behaviour in the different faculties differed from each other as well as to what extent These analyses were conducted in Chapter 4. Evidently convenience was considered as the most important factor with regard to the travelling characteristics of the students, Relaxation and Having fun as the most important factors influencing the travel motivation of students and Finance was the most important factor influencing the travel behaviour of the third-year students at the NWU, Potchefstroom_ Overall it was clear that the students in each faculty differed in their travel characteristics, activities influencing the holiday experience, motives to go on holiday and factors influencing the choice of destination as well as holiday preferences The Faculty of Theology stood out as the faculty which differed the most with regard to the afore-mentioned, whereas the Faculty of Health Sciences indicated the least differences This research therefore revealed that the third-year student market at the NWU, Potchefstroom Campus cannot be seen as a homogenous market since there are definite heterogeneous differences with regard to their travel behaviour. This market is also very complex since the Faculty to which the student belongs, contributes to these heterogeneous differences Knowledge of the travel behaviour of students can aid in segmentation of the student market in order to refine the marketing strategies of the destination as well as the development of target specific marketing messages. / Thesis (M.Com. (Tourism))--North-West University, Potchefstroom Campus, 2011.

The literature review on tourist satisfaction revealed that a satisfied tourist leads to positive word of mouth recommendation to friends and family, loyalty (return visits), competitive advantage and long-term profitability and sustainability. These favourable benefits resulting from satisfaction are necessary for any destination to survive in the competitive tourism industry. The Addo Elephant National Park (AENP) is one of 21 national parks in South Africa and is managed by SANParks. Data captured from visitors to the (AENP) was used to achieve the objective of this study. As national, regional, local and privately owned parks (private game farms) strive to increase their share in the international and national market, it is important to understand why visitors return to a certain destination and the role service plays in the return decision. Literature on satisfaction identified two components that contribute to return visits. These were service (delivering quality service) and travel motivation (why people travel to a certain destination). The aim of this research was to determine the relationship between satisfaction, service and travel motivations of the visitors to the AENP. To achieve this, data captured from 2005-2007 by the Institute for Tourism and Leisure Studies on the AENP was firstly used to determine the visitors? profile and, secondly, to apply factor analyses and the t-test. The factor analyses were applied and, in both cases, four factors were identified. In the case of the service factors, hospitality services, general services, activities, and infrastructure disseminations were found and, in the case of travel motivation factors, learning experience, activities and events, escape and family socialising. The t-tests were used to determine whether or not visitors' expectations were met. This was also used to determine the relationship between travel motives, service and satisfaction of the visitors to the AENP. Findings indicated that the visitors whose primary travel motivation expectations were met rated the services higher than visitors whose primary travel motivation expectations were not met. The research therefore confirmed that there is a relationship between service and travel motivation. In terms of visitors' satisfaction, the relevance of the relationship between travel motives and service is lower if the visitors' primary travel needs are met, with a higher relevance of the relationship if the primary travel needs are not met. Park management can use these results as tools to ensure that the product offered guarantees visitors' satisfaction and therefore contributes to long-term park sustainability. Therefore park management can obtain the ideal tourist experience by not only focusing on the travel motives but also on the quality of service delivered at the park. / Thesis (M.Com. (Tourism))--North-West University, Potchefstroom Campus, 2011.