Thesis (MA (Psychology))--University of Stellenbosch, 2006. / The aim of this thesis is an exploratory study into the role of emotional intelligence and executive derailment, and on whether the factors of derailment are predictable and surmountable. The study focuses on the role of emotional intelligence and whether the four constructs of emotional intelligence are predictors of derailment. This study also aims to establish whether it is possible to identify potential derailment candidates. The study will also try to establish whether the use of the Occupational Personality Questionnaire 32 Ipsative (OPQ32i), will enable organizations to identify possible derailment easier. This study is an attempt to describe the different components of emotional intelligence. The results of this study indicate that the OPQ32i-measurement instrument is an aid to organisations to proactively measure whether or not their executives are possible candidates for derailment. The results further reveal that the OPQ32i measures those competencies, if any, that may need some attention as to prevent the probability that a candidate may become derailed.

The economic growth in the tourism industry is changing the structure of labour markets, increasing the level of competitiveness and thereby creating a need for improved labour productivity and a more flexible workforce. Education and the creation of employment are among the key priorities of the South African government. This process can be successful only if companies raise performance and productivity standards through the enhancement and development of skills. To succeed in the rebuilding process, it is imperative that the various stakeholders interact to establish the composition of the relevant skills and qualifications required. Consequently, the growth of job opportunities in the tourism sector has uncovered various challenges, including gaps in the areas of education, training and development. These gaps have resulted in low levels of productivity and are currently creating unsatisfied expectations for students and job providers. Hence, it is a priority of government to develop quality Learnerships and Internships in South Africa to improve skills and the qualifications of the tourism workforce. Employers are increasingly conscious of the value for money from their investments in training and are demanding that training be more deliberately aligned with the strategic needs of their organisations. However, the tourism industry is still complaining that learners are not adequately prepared for the workplace and the learners believe that they have sufficient knowledge to meet the needs of the industry. The purpose of this research was to analyse the skills expectations of learners versus employers: the case of the Culture, Arts, Tourism, Hospitality and Sport SETA (CATHSSETA). To achieve this aim, the following objectives were set: to analyse literature concerning human resource management with the main focus falling on training, to contextualise the current tourism education environment in South Africa, to compare the differences in skills expectations between learners and employers in the tourism industry and, lastly, to draw conclusions and make recommendations regarding the skills expectations in tourism education. This was achieved by conducting quantitative research by means of a structured questionnaire that was distributed to 202 employers and 1023 learners on the CATHSSETA database. The questionnaires were linked and captured on an online program named SurveyMonkey. The application of SPSS, descriptive statistics, Factor Analysis, Confirmatory Factor Analysis, ANOVA and t-tests resulted in indicating various significant differences between skills expected by employers and skills presented by learners. These statistical analysis methods were used to demonstrate the gaps between the skills expectation of the role players. It was surprising to find that significant differences existed for most skills with the biggest gaps on self-reliance and people skills. The employers’ survey reflected that a priority for employers is customer orientation and learners’ willingness to learn. In all instances, employers expected learners to be better skilled than was the actual case. The results suggest that the learners are unable to adhere to the current demands of the industry. It was also found that learners rated their own skills much higher than the perception of employers. The results of this study can be used to assist CATHSSETA in improving their current training programmes to ensure they meet the needs of the broader tourism industry. It can also be used as a guideline for any training institution for improving the current tourism training programmes. This will contribute to the overall quality and sustainability of the tourism industry. / Thesis (MCom (Tourism Management))--North-West University, Potchefstroom Campus, 2013.

The economic growth in the tourism industry is changing the structure of labour markets, increasing the level of competitiveness and thereby creating a need for improved labour productivity and a more flexible workforce. Education and the creation of employment are among the key priorities of the South African government. This process can be successful only if companies raise performance and productivity standards through the enhancement and development of skills. To succeed in the rebuilding process, it is imperative that the various stakeholders interact to establish the composition of the relevant skills and qualifications required. Consequently, the growth of job opportunities in the tourism sector has uncovered various challenges, including gaps in the areas of education, training and development. These gaps have resulted in low levels of productivity and are currently creating unsatisfied expectations for students and job providers. Hence, it is a priority of government to develop quality Learnerships and Internships in South Africa to improve skills and the qualifications of the tourism workforce. Employers are increasingly conscious of the value for money from their investments in training and are demanding that training be more deliberately aligned with the strategic needs of their organisations. However, the tourism industry is still complaining that learners are not adequately prepared for the workplace and the learners believe that they have sufficient knowledge to meet the needs of the industry. The purpose of this research was to analyse the skills expectations of learners versus employers: the case of the Culture, Arts, Tourism, Hospitality and Sport SETA (CATHSSETA). To achieve this aim, the following objectives were set: to analyse literature concerning human resource management with the main focus falling on training, to contextualise the current tourism education environment in South Africa, to compare the differences in skills expectations between learners and employers in the tourism industry and, lastly, to draw conclusions and make recommendations regarding the skills expectations in tourism education. This was achieved by conducting quantitative research by means of a structured questionnaire that was distributed to 202 employers and 1023 learners on the CATHSSETA database. The questionnaires were linked and captured on an online program named SurveyMonkey. The application of SPSS, descriptive statistics, Factor Analysis, Confirmatory Factor Analysis, ANOVA and t-tests resulted in indicating various significant differences between skills expected by employers and skills presented by learners. These statistical analysis methods were used to demonstrate the gaps between the skills expectation of the role players. It was surprising to find that significant differences existed for most skills with the biggest gaps on self-reliance and people skills. The employers’ survey reflected that a priority for employers is customer orientation and learners’ willingness to learn. In all instances, employers expected learners to be better skilled than was the actual case. The results suggest that the learners are unable to adhere to the current demands of the industry. It was also found that learners rated their own skills much higher than the perception of employers. The results of this study can be used to assist CATHSSETA in improving their current training programmes to ensure they meet the needs of the broader tourism industry. It can also be used as a guideline for any training institution for improving the current tourism training programmes. This will contribute to the overall quality and sustainability of the tourism industry. / Thesis (MCom (Tourism Management))--North-West University, Potchefstroom Campus, 2013.

Industrial-organisational (I-O) Psychology is known for specialising in the study of human behaviour in the workplace (Van Vuuren, 2010). It is clear that the problems associated with individuals in the workplace form the basis for the existence of I-O psychology. Veldsman (2001) stated that it is imperative to reflect upon the future of I-O psychology and that I-O psychology must be repositioned in future. Therefore, it is emphasised that additional roles should be elicited for I-O psychologists in South Africa (Barnard & Fourie, 2007). Moalusi (2001) has recognised the need for I-O psychologists to reposition themselves in future by focusing on significant workplace issues. Upon further investigation it should be noted that many factors that exert an influence upon workplace behaviour do not necessarily derive from the workplace. These factors, such as family responsibilities, cultural influences and traumatic events, suggest that the sphere of influence of the I-O psychologists stretches far beyond the physical borders of the workplace (Landy & Conte, 2004; Van Vuuren, 2010). According to Strümpfer (2007), it is the I-O psychologist who is concerned with the deep-rooted problems of individuals. The objective of the study was therefore to critically review the role I-O psychologists play as counsellors, and to determine whether counselling should form part of the I-O psychologist’ scope of practice. A qualitative research design was utilised in the study following a phenomenology strategy. Convenience and snowball sampling were used to identify (n=22) I-O psychologists across the Gauteng and North West provinces. Semi-structured interviews were conducted, where the participants were asked to reflect upon seven interview questions which were later transcribed verbatim and analysed using content analysis. Nine themes were extracted from the data, namely, the meaning of counselling, counselling situations that I-O psychologists face, counselling skills required by I-O psychologists, characteristics displayed by I-O psychologist during counselling, counsellor competencies required of I-O psychologists, post graduate counselling training received by I-O psychologists, additional counselling training received by I-O psychologists, recommendations made for future training of I-O psychology students and lastly the inclusion of counselling in the scope of practice From the results it was clear the I-O psychologists are familiar with the meaning of counselling and that they are faced with a diverse range of counselling situations requiring a unique set of skills and competencies. Participants had divergent experience and opinions with regard to the training received in preparation of their role as counsellor. In relation to their training participants made recommendations for the future training of I-O psychologists. Finally, participants mentioned that it would be in their best interest if counselling is formally included in the scope of practice of the I-O psychologists. / MCom (Industrial Psychology), North-West University, Potchefstroom Campus, 2014

Industrial-organisational (I-O) Psychology is known for specialising in the study of human behaviour in the workplace (Van Vuuren, 2010). It is clear that the problems associated with individuals in the workplace form the basis for the existence of I-O psychology. Veldsman (2001) stated that it is imperative to reflect upon the future of I-O psychology and that I-O psychology must be repositioned in future. Therefore, it is emphasised that additional roles should be elicited for I-O psychologists in South Africa (Barnard & Fourie, 2007). Moalusi (2001) has recognised the need for I-O psychologists to reposition themselves in future by focusing on significant workplace issues. Upon further investigation it should be noted that many factors that exert an influence upon workplace behaviour do not necessarily derive from the workplace. These factors, such as family responsibilities, cultural influences and traumatic events, suggest that the sphere of influence of the I-O psychologists stretches far beyond the physical borders of the workplace (Landy & Conte, 2004; Van Vuuren, 2010). According to Strümpfer (2007), it is the I-O psychologist who is concerned with the deep-rooted problems of individuals. The objective of the study was therefore to critically review the role I-O psychologists play as counsellors, and to determine whether counselling should form part of the I-O psychologist’ scope of practice. A qualitative research design was utilised in the study following a phenomenology strategy. Convenience and snowball sampling were used to identify (n=22) I-O psychologists across the Gauteng and North West provinces. Semi-structured interviews were conducted, where the participants were asked to reflect upon seven interview questions which were later transcribed verbatim and analysed using content analysis. Nine themes were extracted from the data, namely, the meaning of counselling, counselling situations that I-O psychologists face, counselling skills required by I-O psychologists, characteristics displayed by I-O psychologist during counselling, counsellor competencies required of I-O psychologists, post graduate counselling training received by I-O psychologists, additional counselling training received by I-O psychologists, recommendations made for future training of I-O psychology students and lastly the inclusion of counselling in the scope of practice From the results it was clear the I-O psychologists are familiar with the meaning of counselling and that they are faced with a diverse range of counselling situations requiring a unique set of skills and competencies. Participants had divergent experience and opinions with regard to the training received in preparation of their role as counsellor. In relation to their training participants made recommendations for the future training of I-O psychologists. Finally, participants mentioned that it would be in their best interest if counselling is formally included in the scope of practice of the I-O psychologists. / MCom (Industrial Psychology), North-West University, Potchefstroom Campus, 2014

As a result of the interactive nature of modern programming languages the perception has developed that proper planning of a solution, reasoned action during the process of problem solving and evaluation of the solution have become less important during computer programming. Learn often rely on the programming language to help them solve a problem, without themselves planning the solution beforehand and then using a computer language to implement the solution. This approach usually leads to using bad programming techniques, resulting in unstructured programmes or rendering the learner unable to solve the problem. The importance of continuous reflection by learners while doing a programming activity has been advocated for quite some time... / Thesis (M.Ed.)--North-West University, Potchefstroom Campus, 2006.

As a result of the interactive nature of modern programming languages the perception has developed that proper planning of a solution, reasoned action during the process of problem solving and evaluation of the solution have become less important during computer programming. Learn often rely on the programming language to help them solve a problem, without themselves planning the solution beforehand and then using a computer language to implement the solution. This approach usually leads to using bad programming techniques, resulting in unstructured programmes or rendering the learner unable to solve the problem. The importance of continuous reflection by learners while doing a programming activity has been advocated for quite some time... / Thesis (M.Ed.)--North-West University, Potchefstroom Campus, 2006.

Professional and personal caregivers of persons with Alzheimer’s disease (AD) receive little or no training with regards to the nature, course and accompanying communication challenges of this illness (Haak, 2003). The main aim of the research study was to investigate the interaction between nursing home staff and persons with AD with in a nursing home context, before and after attending a communication-orientated educational workshop for the nursing home staff. Research was carried out by using multiple single case studies. A pre-experimental design was used as the research method. The four participants’ communication skills (verbal, nonverbal and paralinguistic) were evaluated by using the Pragmatic Protocol (Prutting and Kirchner, 1987). Their listening skills were observed and scored according to the Checklist of listening behaviours (Hartley, 1995). A questionnaire was designed to measure the participants’ knowledge and perceptions of different AD aspects. Various shortcomings were identified in the interaction process which highlights the importance of training staff to become competent in using communication strategies that facilitate more successful interaction with persons with AD. The communication-orientated educational workshop (event of the study) was designed according to the data that was collected and based on the person-centred approach of Kitwood (1997). The participants’ communication and listening skills, knowledge and perceptions were evaluated again in the posttest (after the workshop) to determine whether or not there had been a change in these areas. A general view of all the participants’ results showed that there was a significant change in their communication and listening skills. The interaction process was more appropriate during the posttest in comparison to the results that were obtained in the pretest. The participants’ interaction were based more on the principles of the person-centred approach to dementia care than the pretest. There had been a noticeable increase after the workshop in the participants’ knowledge and change to a more positive perception towards persons with AD and the illness. The conclusion has been reached that attendance and participation in a communication-orientated educational workshop leads to more positive interaction with persons with AD. This study has motivated the need for dementia care that is based on the principles of the person-centred approach. It is suggested that an increase in the person-centred approach leads to improvement in quality of life of persons with AD as well as the decrease of the effect of institutionalization in a nursing home setting. Suggestions for future research include that attention should be given to educational programmes with regards to communication strategies for persons with AD. It has furthermore been suggested to approach managers of nursing homes regarding future inservice training of their nursing home staff. / Dissertation (M(Communication Pathology))--University of Pretoria, 2007. / Speech-Language Pathology and Audiology / unrestricted

The purpose of this study was to explore and describe the possible facilitation of emotional intelligence with learners who experience verbal learning disabilities. An empirical study of limited extent was conducted from an interpretivist-positivist paradigm. I followed a multi-method approach and employed a case study design, involving two learners as participants, both of whom had been diagnosed with verbal learning disabilities. I utilised qualitative as well as quantitative data collection methods, including observation, informal interviews, analysis of documents, a reflective diary, field notes (qualitative strategies) and the Bar-On EQ-i:YV™ self-report questionnaire (quantitative technique). After having obtained baseline information with regard to the emotional intelligence of the two participating learners at the onset of the study, I identified two skills that could potentially be enhanced, namely intrapersonal and adaptability skills. I then planned and facilitated intervention with the two participants, focussing on these two skills. Upon completion of the intervention, I re-administered the Bar-On EQ-i:YV™ self-report questionnaire to compare the results of the pre- and post-tests. The findings of the study were, firstly, that learners with verbal learning disabilities often experience challenges in terms of the emotional intelligence skills identified by Bar-On and Parker (2000). Secondly, it seems possible to facilitate the improvement of emotional intelligence skills with learners who experience verbal learning disabilities. Besides improvement in terms of their intrapersonal and adaptability skills, the participants displayed enhanced interpersonal and stress management skills. / Dissertation (MEd (Educational Psychology))--University of Pretoria, 2008. / Educational Psychology / unrestricted

Text in Afrikaans / Summary in Afrikaans and English / Die Nasionale Biblioteek van Suid-Afrika ervaar 'n behoefte aan 'n metode van menslikehulpbronontwikkeling waarvolgens die vaardighede van werknemers ontwikkel kan word sodat die organisasie kan aanpas by plaaslike en globale veranderinge. Gestruktureerde mentorskap is vervolgens geidentifiseer as 'n geskikte metode om in die bestaande behoefte te voorsien, aangesien mentorskap se loopbaan- en psigo-sosiale funksies die ontwikkeling van die professionele en persoonlike vaardighede van die werknemer moontlik maak. Daarby is mentorskap nie net voordelig vir die betrokkenes nie, maar dit hou ook besliste voordele in vir die organisasie en die sektor waarbinne die organisasie werksaam is. Die suksesvolle toepassing van gestruktureerde mentorskap is egter daaraan onderhewig dat die kontekstuele omgewing waarbinne dit toegepas gaan word, geskik moet wees, en werknemers moet bereid wees om betrokke te raak by so 'n program. 'n Konseptuele raamwerk vir die bestudering van mentorskap soos opgestel deur David Marshall Hunt en Carol Michael is derhalwe aangepas om die verskynsel "mentorskap" deur middel van 'n verkennende literatuuroorsig te bestudeer. Die bevindinge van die literatuuroorsig word ondersteun deur 'n empiriese ondersoek van die geskiktheid van die Nasionale Biblioteek van Suid-Afrika as kontekstuele omgewing vir die toepassing van mentorskap en die bereidwilligheid van die werknemers van hierdie biblioteekorganisasie om betrokke te raak by die mentorskapproses. Die data wat ingesamel is, word ontleed en die gevolgtrekkings wat gemaak word oor bogenoemde twee vereistes vir die suksesvolle toepassing van mentorskap word uiteengesit. Die studie word afgesluit deur aanbevelings wat gemaak word oor aspekte van die toepassing van mentorskap wat verdere navorsing regverdig, maar wat nie binne die bestek van hierdie studie na behore aangespreek kon word nie. / Structured mentoring was identified as a method to develop the professional and personal skills of the employees of the National Library of South Africa in order to adjust to local and global changes. A conceptual framework for the study of mentoring, as developed by Hunt and Michael, was therefore critically adapted in order to investigate fully the phenomenon of "mentoring" by means of an exploratory literature review. The findings of the literature review are supported by an empirical survey to test the suitability of the National Library of South Africa as contextual environment for the application of mentoring, as well as the willingness of its employees to participate in mentoring. This culminated in an analysis and interpretation of the findings and formulation of conclusions regarding the two abovementioned requirements for the successful application of mentoring. The study ends with recommendations for further investigation into aspects of mentoring which could not be covered in this study. / Information Science / M. Inf.