There are widely used computers in agricultural mobile technique, which show important parameters of work process and its quality in. It is important a good illumination of workplace for quick and correct information identification from the VDT’s. There are forming different levels of illumination in agricultural technique cabins when they are working at the field. Those levels are fluctuating and operator’s eye should adapt to them compulsory. Operator’s vision feels fatigue because of those processes and work becomes not so effective. There are assessed in the work, that luminance increase on the VDT screen, as do illumination level in the cabins of agricultural mobile technique and as a result of this process, contrast reduces and visibility become worse. In experiment, there was researched, that tasks were performed quicker, when illumination was 300 -500 lx, and slower, when - 900-1200 lx. There are assessed the response time dependence on illumination level model , which helps to calculate the duration of operator’s watching, which influences the results of work quality and safety.

The aim of my thesis is the comparison of demands for the quality in social work and health care required by legislation and expert sources. This thesis deals with quality standards in these professions, which, nowadays, represent a necessary component for the execution of these fields. Both disciplines endeavour to increase the quality of patient´s life in various ways. Furthermore, health care highlights a sanitary component.

The aim of this study was to compare a muldboard ploughs with belt and classic sweepers. To comparison of both machines was plumbed traction resistance, work quality and abrasive sweepers.

Актуальность темы обусловлена заинтересованностью руководителей в поиске инструментов для оценки эффективности основной деятельности предприятия, в частности качества обработки обращений, поступающих в текстовые каналы контактных центров, с целью рационального распределения располагаемых ресурсов и принятия решений для повышения конкурентоспособности конечной продукции и услуг. Научная новизна состоит в том, что были проанализированы существующие подходы к управлению менеджментом качества работы операторов, в результате чего было выявлено отсутствие инструментов для оценки качества обслуживания с учётом значимых критериев для той отрасли, в рамках которой осуществляется обработка обращений. На основании чего была предложена методика оценки качества работы операторов контактных центров, включающая формулу для оценки качества с возможностью определения значимых отраслевых критериев, прототип формы для оценки качества работы операторов, а также общий алгоритм анализа эффективности труда операторов текстовых каналов. Практическая значимость работы заключается в том, что предлагаемую методику оценки качества работы операторов текстовых каналов контактных центров можно использовать для оценки и дальнейшего анализа показателей с целью улучшения качества реализуемых услуг и повышения конкурентоспособности конечной продукции. / The relevance of the topic is due to the interest of managers in finding tools to assess the effectiveness of the main activity of the enterprise, in particular, the quality of processing requests received in the text channels of contact centers, in order to rationally allocate available resources and make decisions to increase the competitiveness of final products and services. The scientific novelty consists in the fact that the existing approaches to managing the quality of operators' work were analyzed, as a result of which the lack of tools for assessing the quality of service was revealed, taking into account significant criteria for the industry in which requests are processed. Based on this, a methodology for assessing the quality of work of contact center operators was proposed, including a formula for assessing quality with the possibility of determining significant industry criteria, a prototype form for evaluating the quality of operators' work, as well as a general algorithm for analyzing the efficiency of text channel operators. The practical significance of the work lies in the fact that the proposed methodology for assessing the quality of work of operators of text channels of contact centers can be used to evaluate and further analyze indicators in order to improve the quality of services sold and increase the competitiveness of final products.

Notre travail de recherche porte sur la problématique de la structuration de la gestion des ressources humaines appliquée au champ de l'aide à domicile. La proposition principale de cette recherche est que l'évaluation de la qualité de l'emploi (représentations et pratiques) articulée à l'implication organisationnelle et l'engagement au travail des aides à domicile influence très largement la gestion des ressources humaines dans le secteur de l'aide à domicile, et sa performance. Nous avons d'abord procédé à une revue de la littérature sur le secteur des services à la personne en se focalisant sur l'activité de l'aide à domicile aux personnes âgées. Ensuite, nous avons abordé les différents concepts clés : la qualité de l'emploi, l'implication organisationnelle et l'engagement au travail. Les théories de contrat psychologique et de « care » ont également été mobilisées dans le cadre des relations d'emploi. Puis nous avons réalisé successivement deux études qualitatives à l'aide d'entretiens semi-directifs auprès de salariés et de managers du secteur. Nous avons traité les données à l'aide de deux logiciels (Nvivo et Tropes). Les résultats de cette recherche montrent une hétérogénéité au niveau des représentations de la qualité de l'emploi. Bien que certains éléments positifs aient été relevés, de nombreux points d'ombre demeurent au niveau de ces représentations. Ainsi, les pratiques ne sont pas toujours convergentes, une marge de manœuvre limitée a été constatée, notamment au niveau du financement des formations des salariés. Les deux types d'acteurs qui ont été interrogés n'ont pas la même perception. L'implication organisationnelle des salariés et leur engagement au travail dans ce secteur reposent sur des critères moins classiques par rapport à d'autres domaines. Dans le champ de l'aide à domicile aux personnes âgées, la conscience professionnelle de certains salariés est déterminante et repose sur les qualités relationnelles avec les bénéficiaires. Les liens affectifs qui sont tissés, entrainent plus d'attention, de responsabilité, et le développement d'un sentiment de compétences. Dans cette recherche, tous ces éléments donnent une certaine légitimité à la théorie du care. / This research focuses on the problem of human resources management structuring in the field of home care services. The main proposal of this thesis is that, the evaluation of work quality (representations and practices) connected to work commitment and job involvement of home care employees, influence widely human resources management and its performance in this sector. We initially conducted a literature review in the sector of person-toperson services, we focused on the home care service activities. Then, we analysed the various key concepts: employment quality, work commitment and job involvement. Psychological contract and “care” theories were also mobilized within the framework of the employment relations. Then we successively carried out two qualitative studies using semi-directing interviews with the employees and managers of the sector. We analysed the data using two software (Nvivo and Tropes).We noted a heterogeneity of work quality representations. Although some positive elements were raised, a number of areas in people's representations are still unclear. The practices are not always convergent; a limited scope was noted particularly in the financing of employee's trainings. These two types of actors who were questioned do not have the same perception. Work commitment and job involvement of the employees in this sector are not based on classical criteria compared to the other fields. In the area of home care of elderly, the conscientiousness of Home Help aides is crucial and relies on interpersonal skills. The emotional ties developed between Home Help aides and users; involve more sense of responsibility and the development of a kind of competence feeling. In this research, all these elements give certain legitimacy to the “care” theory.

published_or_final_version / Public Administration / Master / Master of Public Administration

The diploma thesis deals with the issue of falls among the elderly placed in residential social care facilities. The author mainly focuses on the issue whether the falls can be viewed as a quality indicator of the offered care. The author deals with the issue of falls both on the general level (legislation, standards of quality) and also on the level of a specific residential social care provider represented by home for the elderly Sue Ryder in Prague. Further, the author deals with the issue of falls in inpatient healthcare facilities, as this issue is viewed as an important indicator in terms of comparing quality of care between social care and health care facilities. The key issue of the thesis are the ways to prevent falls of the elderly, so that their basic rights (especially the right to have their own choice), independence and self- sufficiency can be maintained, and also the intervention procedures in these cases. The aim of the thesis is to provide its readers with suggestions on how to improve quality of healthcare in terms of dealing with falls. These suggestions are based on the author's thorough examination of the relevant theoretical and legislative materials. The suggestions are further based on analyzing the fall records, covering a period of 18 months, provided by Sue Ryder...

Significance of Philanthropy in community social work focusing on efficiency of performance Abstract (in English) The aim of this diploma thesis is the presentation of the subject of philanthropy in community social work. Special attention is however paid to the concept of effectivity of performance of social work. It is also endeavoured to delineate the concepts such as community social work, philathropy, quality of social services and measuring social impact. The main purpose of the research part of the thesis is exploration of the question whether there is a connection between effectivity of an organization and its success. In the commercial sector, success is perceived as long-term stability of the organization and its market prosperity. The aim of the research was to find out if this relationship holds true for non-profit sector or social services as well. The chosen strategy was qualitative research. The data collecting was conducted by means of individual semi-structured interviews. The main contribution of the thesis is the finding that the performance capacity of an organization is conditioned primarily by its staffing. More precisely, the more high-quality employes the organization has the higher performace it should achieve.

Les politiques actives du marché du travail (PAMT) sont considérées de plus en plus comme nécessaires pour renforcer le lien entre protection sociale et création de sources de revenu plus durables dans l’objectif d’améliorer la qualité de l’emploi mais aussi, de façon plus générale, les conditions de vie. En conséquence, ces mesures jouent un rôle essentiel aujourd’hui dans les programmes de politique publique de la plupart des économies avancées et voient leur importance augmenter fortement dans les pays émergents et dans les pays en développement, où elles ne sont pas encore aussi bien établies. Il reste toutefois encore beaucoup à apprendre sur l’impact de ces mesures, en particulier sur le rôle des caractéristiques de leur mise en œuvre. Cette thèse entend contribuer à ce débat en étudiant l’efficacité des PAMT et le rôle des systèmes de mise en œuvre pour ce qui est de leur impact à la fois dans les pays développés et dans les pays émergents et en développement.Le premier chapitre examine sous un angle macroéconomique l’efficacité des PAMT à améliorer les résultats sur le marché du travail au sein des pays de l’OCDE, en particulier pour les travailleurs peu qualifiés. Il est capital de saisir de façon empirique l’effet net global des PAMT sur l’ensemble du marché du travail, car ces politiques entraînent souvent des phénomènes de substitution, de déplacement et d’autres conséquences indirectes. Les deux chapitres suivants cherchent à déterminer si les PAMT doivent être encore étendues dans les pays émergents et en développement. Pour ce faire, les effets au niveau individuel de deux types de PAMT en Amérique latine sont étudiés, en s’appuyant sur la présence de règles d’attribution intéressantes et de données de qualité au niveau individuel. Ainsi, le deuxième chapitre s’intéresse plus particulièrement aux conséquences à moyen et long terme d’un programme de workfare péruvien, l’une des mesures d’activation les moins étudiées, bien que fréquemment mise en œuvre dans la région, afin d’évaluer la durabilité de ses effets. Le troisième chapitre s’intéresse à l’introduction d’un ensemble complet de PAMT en Argentine, dans le but d’aider les bénéficiaires éligibles d’un programme de transfert de fonds sous conditions à trouver des sources de revenus plus stables. Dans les deux cas, l’accent est mis sur les effets sur la qualité de l’emploi et sur la manière dont la mise en œuvre des mesures conditionne leur impact.Ces travaux montrent que les PAMT sont utiles mais à condition qu’elles s’accompagnent d’une conception et d’une mise en œuvre appropriées. Les résultats confirment l’importance de ces facteurs pour ce qui est de l’efficacité des mesures tant dans les pays de l’OCDE que dans ceux d’Amérique latine étudiés. L’ampleur des effets dépend du type de mesure étudiée et de la catégorie de bénéficiaires visée. / Today, active labor market policies (ALMPs) are increasingly seen as a necessary tool to strengthen the link between social protection and the creation of more sustainable sources of income with a view to increasing work quality but also improving living conditions more broadly. As a result, the role of ALMPs in policy agendas remains high in most advanced economies and has increased dramatically in emerging and developing countries, where ALMPs are still less established. Despite this, there is still a lot to be learned regarding the impact of these policies, particularly with regards to the role of implementation characteristics. My dissertation aims to contribute to this debate by looking at the effectiveness of ALMPs and the role of delivery systems in shaping their impact in both, developed and emerging and developing countries.It starts by examining the effectiveness of ALMPs in OECD countries in improving labor market outcomes, especially for low-skilled individuals, from a macroeconomic perspective (Chapter 1). Capturing empirically the overall net effect of ALMPs on the wide labor market is of upmost importance, since the role of ALMPs frequently involves substitution, displacement and other indirect effects. Then, the following two chapters aim to assess whether ALMPs should be leveraged further in emerging and developing countries, by investigating the individual-level effects of two different types of ALMPs in Latin America, exploiting the availability of interesting assignment rules and good-quality individual-level data. Chapter 2 focuses on the medium- to long-term effects of a Peruvian workfare program, one of the least studied ALMPs in the region albeit commonly implemented, to assess the sustainability of these type of programs’ effects. Chapter 3 then looks at the provision of a comprehensive package of ALMPs in Argentina, implemented to support eligible beneficiaries of a conditional cash transfer program in finding more stable income opportunities. In both cases, the focus is placed on the effects on work quality and on the role of design and implementation in shaping the effects.My research suggests that ALMPs are relevant but mostly through appropriate design and implementation aspects. The results confirm the importance of these factors in ensuring effectiveness both in OECD and the Latin American countries assessed. The size of effects depends on the type of policy assessed and on the beneficiary group.

The subject of this diploma thesis are chosen parts of building technological project of pursuance of the factory building Massag in Fulnek based on the metal bearing structure. This diploma thesis contents study of realization of main technological process of the hall, financial and time plan of building, project of construction site installation, budget of the construction, time planning of works, inspection and test plan, the project of safety and protection of health at work, technological regulation of building metal bearing structure.