This two-part study evaluates a government sponsored Long Term Care Aide/ESL Program taken by a group of immigrant women. The purpose of the first part of the study was to assess how effective a B.C. government sponsored Long Term Care Aide/ESL program was in preparing a group of immigrant women for the workplace. A questionnaire was used to determine demographics and employment status. Also, it obtained perceptions on the strengths and weaknesses of the program. The purpose of the second part of this study was to hear the women's personal insights and voices about their experiences while taking the program and after the program. Semi-structured interviews were used to obtain these stories. Results from the quantitative questionnaire indicated that 94% of the immigrant women who had taken this course were employed as care aides. Three years after the completion this program, the women felt that the course had provided them with both a vocational skill and more English language skills. Results from the qualitative portion of this paper focused on how the women felt about their experiences in this Long Term Care Aide/ESL program in their own words. The data were analyzed and put into themes. Theme 1 was "The pain of renewal". It presented their collective stories of being an immigrant and struggling to begin again. Theme 2 was "The costs and the benefits". This theme presented the women's insights on working as care aides. Most of the women liked their jobs but found trying to secure a full time job difficult. Theme 3 was "The need to learn the language of care". All the women interviewed wanted to have more "caring" language, the "everyday" language to relate to their clients. Theme 4 was "Advice to other immigrant women". This theme revealed how some women felt about the work they did. The last theme, Theme 5, was "Hopes and dreams". Half of the women interviewed had aspirations to continue their education and these women were already enrolled in other health care courses. The results of the study are discussed and implications are drawn for research and pedagogy.

Diss. Luleå : Luleå tekniska univ., 2003.

Orientador: Maria da Graça Garcia Andrade / Tese (doutorado) - Universidade Estadual de Campinas, Faculdade de Ciencias Medicas / Made available in DSpace on 2018-08-10T10:51:59Z (GMT). No. of bitstreams: 1 Verri_BeatrizHelenadeMattosAraujo_D.pdf: 2941736 bytes, checksum: 2a31728c546fd9c05099b8fd358ef2c7 (MD5) Previous issue date: 2007 / Resumo: O Programa de Saúde da Família (PSF) é considerado como uma estratégia de reorganização do modelo assistencial da rede básica, cujo foco são as famílias de determinado território, em que se utiliza a adscrição de clientela, a definição de micro-áreas de risco, o trabalho em equipe e a presença de Agentes Comunitários de Saúde (ACS), de forma a integrar ações de promoção, prevenção, assistência e reabilitação. Uma atividade regular do programa é a Visita Domiciliar (VD) realizada pelos ACS e que, por sua expressão numérica e potencial de intervenção na relação do programa com as famílias, constitui-se em objeto privilegiado de reflexão no interior do modelo assistencial. O presente estudo objetivou conhecer o significado, para famílias, equipes de PSF e gestores, da VD e do papel que nela desempenham os ACS, assim como a potência desse instrumento para captar as necessidades de saúde das famílias, de forma a subsidiar a construção de intervenções que favoreçam a autonomia dos usuários. Trata-se de um estudo qualitativo, cujo material empírico foi obtido através de entrevistas e observação participante. A pesquisa foi realizada no PSF do município de Amparo/SP, envolvendo três unidades de saúde da família, cinco equipes de saúde e 16 ACS. Foram realizadas entrevistas individuais com usuários, médicos, enfermeiros e gestores, e entrevistas em grupo com os ACS, assim como observação participante das visitas realizadas rotineiramente pelos agentes nos domicílios, em especial a pacientes portadores de doenças crônicas. Os resultados encontrados revelaram que, para as famílias, a VD tem significado a construção de vínculos afetivos com o programa e a equipe, a despeito de questionamentos quanto à resolutividade das visitas; expressaram, por outro lado, um intenso processo de medicalização no que concerne às expectativas quanto à forma de resolução dos seus problemas de saúde. OS ACS demonstraram grande responsabilização pelas famílias adscritas, mas, do ponto de vista institucional, mostraram dificuldades para captar as necessidades de saúde e, sobretudo, para articular junto à equipe, intervenções dirigidas a elas, assim como para lidar com a frustração decorrente da impossibilidade de enfrentá-las. A autonomia dos usuários não se apresentou como elemento constituinte dos objetivos da VD e da atuação do agente, não representando uma ferramenta utilizada pela equipe nos casos em que havia dificuldades para o controle da doença crônica. O estudo aponta a necessidade de rever a norma que orienta a periodicidade da VD e de reformular os seus objetivos e conteúdos, com o propósito de potencializar sua utilização no interior de projetos de cuidado integral elaborados pela equipe do PSF com a participação da família, bem como o desafio necessário de trabalhar na lógica da construção da autonomia dos usuários no cuidado à saúde / Abstract: The Family Health Program (FHP) is considered as a strategy of reorganization of the basic net model of assistance, focus of which is the families of a given territory, where it is used the clientele adscription, the definition of risk micro-areas, the team work and the presence of health community agents, in a way to integrate actions of promotion, prevention, assistance and rehabilitation. A regular activity of the program is the Home Visit (HV), accomplished by the Health Community Agents (HCA), and that, on account of its numerical expression and intervention potential in the family-program relation, constitutes privileged object of reflection within the model of assistance. The present study aimed at knowing the meaning, for families, FHP and managers teams, of the HV and the role the HCA play in there, as well as the power of that instrument to capture the families¿ health needs, in a way to subsidize the construction of interventions to favor the users¿ autonomy. It is a qualitative study, which made use of empirical material obtained through interviews and participant observation. The research was carried out in the Family Health Program of the municipal district of Amparo/SP, involving three units of family health, five health teams and 16 community agents. Individual interviews were performed with users, doctors, nurses and managers, and group interviews with HCA, as well as participant observation of the visits routinely accomplished by the HCA in the homes, especially to patients who carry chronic diseases. The results found revealed that for the families, the HV have meant the construction of a link of more affectionate character with the program and the health team, despite of queries over its effectiveness; on the other had, they have expressed an intense prescription-related process concerning expectations as for the way to solve their health problems. The HCA have demonstrated great responsibility for the adscripted families, but, on the institutional point of view, they showed some difficulties to capture the health needs, mainly aiming at articulating interventions along with the teams, as well as on how to deal with frustration originated from the impossibility of facing them. The users' autonomy did not come as constituent of the objectives of the visits and of the agents' performance, not representing a tool used by the team in the cases when there were difficulties for the control of the chronic disease. The study points to the need of reviewing the norm that guides the HV periodicity and of reformulating its objectives and contents, with the goal of potentializing its use within the total care projects elaborated by the FHP team with the family participation, as well as the necessary challenge of working in the logics of constructing the users¿ autonomy as for the health care / Doutorado / Saude Coletiva / Doutor em Saude Coletiva

Syfte: Syftet med studien var att beskriva skötares uppfattningar av specialistsjuksköterskans kompetens i psykiatrisk vård. Metod: För att analysera detta fenomen gjordes en intervjustudie med kvalitativ design och en fenomenografisk analys tillämpades. Semistrukturerade intervjuer genomfördes där nio skötare verksamma i den psykiatriska vården vid tiden för intervjutillfället deltog. Med avsikt att finna variation bland uppfattningarna bearbetades och analyserades det transkriberade materialet i en analys omfattande sju steg. Resultat: Fyra kategorier av skötarnas uppfattningar identifierades: Osynlig kompetens, otydlig kompetens, synlig kompetens och tydlig kompetens. Relationen mellan dessa kategorier förhöll sig hierarkiskt i förhållande till i vilken grad specialistsjuksköterskans kompetens uppfattades. Slutsats: Skötarens uppfattningar ger uttryck för att det finns ett starkt behov av specialistsjuksköterskans kompetens samtidigt som man inte kan se hur den urskiljer sig från skötarens egen kompetens. Områden i specialistsjuksköterskans kompetens som har stor betydelse för och kompletterar skötarens egen kompetens värdesätts särskilt, såsom specialistsjuksköterskans arbetsledarroll, samarbetsförmåga, somatiska kunskap och helhetsbild av psykiatrin i övrigt. / Aim: The aim of this study was to describe how psychiatric aides’ understand the competence of specialist nurses in psychiatric care. Methods: In order to analyze this phenomenon, a phenomenographic interview study with qualitative design was carried out. Semi-structured interviews were conducted with nine psychiatric aides, working in psychiatric in-patient care at the time of the interview. In order to find the variation among the understandings, the transcribed material was processed and analyzed through an analyze method including seven steps. Results: Four categories of understandings were identified: invisible competence, unobvious competence, visible competence and obvious competence. The relationship between these different categories took a hierarchical structure in relation to the degree of which the specialist nurse competence was understood. Conclusions: The understandings of the psychiatric aides expresses the dependence of the specialist nurse's competence while at the same time one cannot see how it distinguishes itself from the psychiatric aides’ own competence. Areas of the specialist nurse competence that are of great importance for the psychiatric aides and complement their competence are especially valued, such as: the specialist nurse’s leadership, ability to cooperate, somatic knowledge and overall knowledge of psychiatry.

This two-part study evaluates a government sponsored Long Term Care Aide/ESL Program taken by a group of immigrant women. The purpose of the first part of the study was to assess how effective a B.C. government sponsored Long Term Care Aide/ESL program was in preparing a group of immigrant women for the workplace. A questionnaire was used to determine demographics and employment status. Also, it obtained perceptions on the strengths and weaknesses of the program. The purpose of the second part of this study was to hear the women's personal insights and voices about their experiences while taking the program and after the program. Semi-structured interviews were used to obtain these stories. Results from the quantitative questionnaire indicated that 94% of the immigrant women who had taken this course were employed as care aides. Three years after the completion this program, the women felt that the course had provided them with both a vocational skill and more English language skills. Results from the qualitative portion of this paper focused on how the women felt about their experiences in this Long Term Care Aide/ESL program in their own words. The data were analyzed and put into themes. Theme 1 was "The pain of renewal". It presented their collective stories of being an immigrant and struggling to begin again. Theme 2 was "The costs and the benefits". This theme presented the women's insights on working as care aides. Most of the women liked their jobs but found trying to secure a full time job difficult. Theme 3 was "The need to learn the language of care". All the women interviewed wanted to have more "caring" language, the "everyday" language to relate to their clients. Theme 4 was "Advice to other immigrant women". This theme revealed how some women felt about the work they did. The last theme, Theme 5, was "Hopes and dreams". Half of the women interviewed had aspirations to continue their education and these women were already enrolled in other health care courses. The results of the study are discussed and implications are drawn for research and pedagogy. / Education, Faculty of / Language and Literacy Education (LLED), Department of / Graduate

With the purpose of finding the motives behind use, production and reuse of Open Educational Resources (OER), the writer has conducted a qualitative survey. The three main questions in this two years master‟s thesis are: • Why do people use others‟ unmodified OER? • Why do people produce OER? • Why do people alter and reuse OER? The theoretic framework is built around Manuel Castells‟ network society, with its social and efficiency seeking dimension, along with the Knowledge commons. Some pedagogy is included as well. A web survey was distributed to 796 users of the Connexions OER repository. 95 responses were received. The results reveal the users, producers and reusers to be a diverse crowd. The belief in sharing knowledge and information is put forth as a motive behind taking part in the OER circuit, as are more practical thoughts about use in teaching or learning situations. Continuing reuse of own material is popular. The quality of material and user interfaces are claimed to be barriers against use. The verdict is not un-animous however, and there are possible signs of improvement ahead. Furthermore, the community around OER is described with warmth and surprise by several respondents. Among faculty the support for OER is varied, but on the internet the communication and encouragement is glob-al.

Introduction : Peu d'études se sont intéressées aux aides à domicile dans l'accompagnement de la vieillesse et moins encore, dans celui concernant les conduites d'alcoolisation à cet âge. Dans cette thèse s'inscrit dans une approche intégrative incluant une méthodologie quantitative et qualitative. Ainsi, nous étudions les aspects psychologiques de ces aides à domicile tout en les comparant à celles accompagnant la maladie d'Alzheimer.Méthode : 99 aides à domicile recrutées en milieu écologique ont répondu à un questionnaire de données professionnelles de 62 items, une échelle d'estime de soi (EES), un questionnaire de satisfaction de vie professionnelle (ESVP), un inventaire d'épuisement professionnel (MBI) et une échelle évaluant la symptomatologie anxio-dépressive (HADS). Les participantes ont été réparties en deux groupes : celles soulignant des difficultés dans l'accompagnement de la maladie d'Alzheimer (n=63) et celles évoquant des difficultés dans l'accompagnement de conduites d'alcoolisation (n=36). Parmi elles, 18 ont accepté de participer à un entretien de recherche enregistré et analysé à l'aide du logiciel QDA Miner 4.Résultats : Les résultats des dimensions psychologiques sont statistiquement significatifs lorsqu'ils sont associés aux caractéristiques professionnelles. Dans l'accompagnement des conduites d'alcoolisation, lorsqu'elles connaissent le diagnostic de la pathologie, l'épuisement émotionnel est plus élevé et celui-ci est corrélé positivement avec l'humeur dépressive et négativement avec la satisfaction de vie professionnelle. L'accomplissement personnel est corrélé négativement avec la symptomatologie dépressive. La satisfaction de vie professionnelle est corrélée positivement avec la relation de satisfaction avec l'entourage. Dans l'accompagnement de la maladie d'Alzheimer, quand elles ne connaissent pas le diagnostic de la pathologie de la personne âgée, leur épuisement émotionnel est plus élevé et celui-ci est corrélé négativement avec la satisfaction de vie professionnelle et positivement avec la symptomatologie anxio-dépressive.Pour les conduites d'alcoolisation, le discours relatant des difficultés avec la personne âgée a un lien de similarité avec les représentations de la maladie, la progression de la maladie, les relations avec les familles et le sentiment d'impuissance de l'aidante face à la pathologie de l'aidé. Le discours sur les satisfactions a un lien de similarité avec ceux évoquant l'expérience pour accompagner, les représentations et les compétences pour parler de la maladie avec les âgés. Concernant la maladie d'Alzheimer, le discours relatant des difficultés avec la personne âgée a un lien de similarité avec ceux évoquant les représentations et la progression de la maladie, ainsi que les identifications de l'aidante face au vieillissement de l'âgé. Le discours sur les satisfactions a un lien de similarité avec l'expérience pour accompagner et les raisons pour lesquelles elles exercent ce métier. Cette étude permet de mieux appréhender les spécificités psychologiques des aides à domicile française et ouvre ainsi, des perspectives de recherche. Des implications cliniques pourraient voir le jour dans la prévention des aspects psychologiques auprès de cette population. / In France, few studies were interested by care social workers in the accompaniment of old age and less still, in that concerning the alcohol misuse at this age. In this thesis, we study the psychological aspects of these professional all while comparing them with those to support the Alzheimer's disease. 99 social care workers answered a questionnaire of 62 professional data, a scale of self esteem (EES), a questionnaire of job satisfaction (ESVP), an inventory of burnout (MBI) and a scale of anxio-depressive symptomatology (HADS). The professionals were divided into two groups: those with the difficulties in the support of the disease of Alzheimer (n=63) and those with the difficulties with alcohol misuse (n=36). Moreover, 18 of whom were interviewed. In the support of alcohol misuse, significant results show that when they know the diagnosis of pathology, emotional exhaustion is higher and this one is correlated positively with depressive mood and negatively with the job satisfaction. The personal achievement is correlated negatively with depressive mood. The job satisfaction is correlated positively with relatives' relations. In the support of Alzheimer's disease, when they don't know the diagnosis of the pathology, emotional exhaustion is higher and this one is correlated negatively with the job satisfaction and positively with anxio-depressive symptomatology. For the alcohol misuse, the interview of difficulties with the elder is related to similarity with those showing the representations and progression of the disease, the family's relations and the feeling of ineffectiveness for supporting the pathology. The discussion of satisfactions is related to similarity with those evoking the professional experience, the representations and skills to speak with the person about the disease. For Alzheimer's disease, the discussion of difficulties with the elder is related to similarity with those evoking the representations and the progression of the disease ¿ and that ¿ with the identifications of the senior. The discussion of satisfactions is related to similarity with those talking the professional experience and the evocation of the personal reasons to work. This study allows considering the specificities of French social care workers. It opens some research perspectives and could have a clinical implication in prevention of this population.

Tableau d'honneur de la Faculté des études supérieures et postdoctorales, 2011-2012 / Le travail d’assistance aux soins personnels des personnes âgées en hébergement collectif est socialement assimilé au « sale boulot », à la part ingrate du travail des soins infirmiers, mais aussi, plus généralement, à la part ingrate du travail domestique auquel la société tout entière semble répugner. Il est délégué à des femmes – aussi à quelques hommes – qui ont à se défendre de l’insupportable du dégoût et de la menace éthique qu’il représente pour le « travail de care » (Molinier, 2005). À l’intérieur d’un cadre théorique intégrant théorie morale des émotions (Ben Ze'ev, 1997; Miller, 1997; Nussbaum, 2001) et psychodynamique du travail (Dejours, 1980c), la thèse a examiné comment l’intelligence créatrice (Dejours, 1993b) de préposées aux bénéficiaires se saisit du conflit émotionnel et moral qui oppose le dégoût aux valeurs du travail de care et comment elle permet de se défendre contre le dégoût. Si l’intelligence des émotions met en discussion les éléments du conflit émotionnel et que le ressort de la plasticité des émotions réside dans nos actions, alors le travail occupe une place centrale pour réduire cette contradiction. Une grille d’analyse ad hoc a été conçue à partir du modèle des oppositions structurales du domaine du dégoût et de celui de l’analyse des conduites humaines en situation de travail. Cela a permis de comprendre comment les préposées aux bénéficiaires se gardent du dégoût, dans le sens où elles s’en défendent, grâce à un ingénieux travail sur la distance subjective. Ce travail les protège de l’abomination du dégoûtant et de son effet de contamination (Rozin, Millman, & Nemeroff, 1986), elles-mêmes, leurs collègues, mais avant tout, les résidents. Mais au-delà, si elles se protègent du dégoût, elles s’en gardent aussi, isolé sur un objet de dégoût résiduel, afin d’éprouver la vitalité du collectif de travail. En mettant sous le regard de l’autre la fraude à la distance prescrite par la norme de bientraitance, les préposées en appellent au partage collectif du risque encouru. Rendre visible l’ingéniosité du travail de care concourt socialement à ouvrir un espace pour que des femmes, celles qui contribuent à rendre le monde habitable en compensant la vulnérabilité qui y règne comme condition humaine, puissent faire entendre leur voix. Mots clés : émotions au travail, dégoût, « sale boulot », « travail de care », risque moral, conflit émotionnel, coopération, gérontologie. / Emotions and work of personal care of elderly, keeping disgust down, but not too much The work of caregivers assigned to the personal care of elderly residents in institutional facilities is often thought of as “dirty work, ” part of the unrewarding aspects of nursing care, but also, more generally, part of the unrewarding aspects of domestic work which the whole society seems to loathe. This work is delegated to women – and a few men – who must deal with unbearable feelings of disgust and the ethical threat that this represents for “care work” (Molinier, 2005). Using a theoretical framework integrating both moral theory of emotions (Ben Ze'ev, 1997; Miller, 1997; Nussbaum, 2001) and psychodynamics of work (Dejours, 1980c), this thesis examines how caregivers use their creative intelligence (Dejours, 1993b) to deal with the emotional and moral conflict between the disgust they feel and the core values of care work and to preserve themselves from the disgust. If the intelligence of emotions involves elements of emotional conflict and the plasticity of emotions falls within the competence of action, thus work plays a central role in reducing the contradiction inherent in this conflict. Based on structural oppositions of disgust and from human conducts in work situations models, an ad hoc analytical grid was developed to understand how caregivers keep their feelings of disgust away, protecting themselves by adopting an ingenious approach involving subjective distance. This work protects the workers, their coworkers but in the first instance, the elderly residents, from the loathing of disgust and from its contaminating power (Rozin, 1986). Above all, while protecting themselves from disgust, caregivers keep disgust still active, isolating pollution in an object of residual disgust, in order to test the vitality of the work collective. By working in full view of others and exposing how they break with the distance prescribed by the norm of respectfulness, the caregivers appeal to the collective sharing of the risk that breaking this norm implies. Highlighting the ingenuity of care work socially contributes to opening up a space such that the voice of these women, who are striving to build a world that is fit to live in, compensating for the human vulnerability, can be heard. Keywords: emotions at work, disgust, “dirty work”, “care work”, moral risk, emotional conflict, cooperation, gerontology.

No description available.

Mémoire numérisé par la Direction des bibliothèques de l'Université de Montréal. / Les personnes âgées sont hébergées en milieu institutionnel suite à une diminution de leur niveau d'indépendance fonctionnelle. La majorité des résidents vivant dans un centre d'hébergement utilise un fauteuil roulant afin d'augmenter leur indépendance dans les déplacements ainsi que pour la réalisation des activités quotidiennes. Un nombre important de ces personnes âgées font l'expérience de problèmes en lien avec l'utilisation de leur fauteuil roulant. Afin de pouvoir démontrer la qualité des produits, des services et des interventions dans le domaine des aides techniques, il importe d'en mesurer les résultats. La satisfaction des usagers est le but ultime recherché par l'ensemble des partenaires impliqués dans le processus d'attribution des aides techniques. Toutefois, peu d'instruments de mesure spécifiques, valides et fidèles sont disponibles pour mesurer la satisfaction des usagers envers leur aide technique. La satisfaction des personnes âgées hébergées envers leur fauteuil roulant demeure donc encore inconnue ainsi que les caractéristiques des utilisateurs, de l'aide technique et de l'environnement influençant leur degré de satisfaction. Cette étude a été réalisée dans le cadre des activités de la Chaire industrielle du Conseil de la Recherche en Science Naturelle et en Génie (CRSNG) sur les aides techniques à la posture de l'École Polytechnique de Montréal. Son but était d'évaluer la satisfaction des personnes âgées vivant en institution envers leur fauteuil roulant et d'identifier si leur degré de satisfaction est influencé par leur niveau d'indépendance fonctionnelle. L'Évaluation de la Satisfaction envers une Aide Technique (ÉSAT) a donc été utilisée afin de répondre à quatre questions de recherche. Ces questions avaient comme objectif d'identifier les degrés d'importance et de satisfaction accordés par les personnes âgées aux variables de l'ÉSAT en regard de leur fauteuil roulant, de déterminer les caractéristiques des sujets et du fauteuil roulant influençant leur degré satisfaction ainsi que de vérifier la relation existant entre l'indépendance fonctionnelle des personnes âgées hébergées et leur satisfaction envers leur fauteuil roulant. Trente-deux sujets ont été recrutés au sein de trois établissements de soins de longue durée de la région de Montréal. Deux instruments de mesure ont été employés lors de la collecte de données : la Mesure de l'Indépendance Fonctionnelle (MIF) et I'ÉSAT. Des informations sur le niveau d'indépendance fonctionnelle, sur les caractéristiques des sujets et de leur fauteuil roulant ainsi que sur les degrés d'importance et de satisfaction accordés aux 24 variables de l'ESAT ont été recueillies. Les résultats ont démontré que les variables les plus importantes étaient la durabilité, le confort, le service professionnel, la polyvalence et le suivi des services c’est alors que les moins importantes étaient la réaction des autres, l’apparence, le poids, l'entraînement et le soutien de l'entourage. Les variables les plus satisfaisantes étaient la facilité d'utilisation, le service professionnel, la sécurité, l’apparence et l’efficacité alors que les moins satisfaisantes étaient les ajustements, le confort, le suivi des services, le poids et les dimensions. L'âge et le type de fauteuil roulant (manuel ou motorisé) étaient tes caractéristiques les plus susceptibles d'avoir un impact sur la satisfaction des usagers. Les sujets plus âgés et ceux utilisant un fauteuil roulant manuel étaient généralement plus satisfaits de leur fauteuil roulant. De plus, une relation positive entre le niveau d'indépendance fonctionnelle et la satisfaction a été identifiée. L'indépendance fonctionnelle permettait d'expliquer 15% de la variation entre la satisfaction des sujets. Ainsi, les sujets ayant un plus haut niveau d'indépendance fonctionnelle était habituellement plus satisfaits de leur fauteuil roulant. Cette étude exploratoire a favorisé l'acquisition d'une meilleure connaissance de la clientèle âgée vivant en institution envers leur fauteuil roulant. Malgré certaines limites, elle présente plusieurs recommandations pertinentes ainsi que des pistes recherches futures pour la mesure des résultats des aides techniques et pour l'amélioration de la satisfaction des personnes âgées vivant en institution envers leur fauteuil roulant.