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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
141

Faktoren für eine erfolgreiche Steuerung von Patentaktivitäten: Ergebnisse einer empirischen Studie

Günther, Thomas, Moses, Heike 12 September 2006 (has links)
Empirischen Studien zufolge können Patente sich positiv auf den Unternehmenserfolg auswirken. Allerdings wirkt dieser Effekt nicht automatisch, sondern Unternehmen müssen sich um den Aufbau und die gesteuerte Weiterentwicklung eines nachhaltigen und wertvollen Patentportfolios bemühen. Bisher ist jedoch nicht wissenschaftlich untersucht worden, welche Maßnahmen Unternehmen ergreifen können, um die unternehmensinternen Vorraussetzungen für eine erfolgreiche Steuerung von Patentaktivitäten zu schaffen. Um diese betrieblichen Faktoren zu identifizieren und deren Relevanz zu quantifizieren, wurden 2005 in einer breiten empirischen Untersuchung die aktiven Patentanmelder im deutschsprachigen Raum (über 1.000 Unternehmen) mit Hilfe eines standardisierten Fragebogens befragt. Auf der Basis von 325 auswertbaren Fragebögen (Ausschöpfungsquote 36,8 %) konnten zum einen Ergebnisse zum aktuellen Aufgabenspektrum der Patentabteilungen sowie zu deren organisatorischen und personellen Strukturen gewonnen werden. Ebenfalls wurde in dieser Status quo-Analyse der Bekanntheits- und Implementierungsgrad von Methoden und Systemen (z. B. Patentbewertungsmethoden, Patent-IT-Systeme) beleuchtet. Zum anderen wurden die betrieblichen Faktoren herausgestellt, auf die technologieorientierte Unternehmen achten sollten, um das Fundament für eine erfolgreiche Patentsteuerung zu legen. / Empirical studies have shown that patents can have a positive effect on corporate success. However, this effect does not occur by itself. Companies have to make an effort to create and to develop a sustainable patent portfolio. So far, no academic studies have investigated into which actions a company can take to establish the internal conditions for successful patent management. To identify and to quantify the relevance of these internal factors, a study was conducted using a standardized written questionnaire with more than 1,000 patent-oriented companies in the German-speaking countries (Germany, Austria, Switzerland, Liechtenstein). In total, 325 valid questionnaires were included in the analyses; this corresponds to an above-average response rate of 36.8 %. These analyses revealed insights into the current task profile of patent departments and their organizational and personnel structures. This status quo analysis also included the investigation into the awareness and implementation level of used methods and systems (e. g. patent evaluation methods, patent IT systems). Furthermore, the study could expose the internal determinants, which technology-oriented companies should focus on to ensure a successful patent management.
142

The impact of intellectual property rights from publicly financed research and development on governance mode decisions for research alliances

Staphorst, Leonard 12 May 2012 (has links)
This study consisted of two distinct research phases, performed within the context of the South African Council for Science and Industrial Research (and its current and potential research alliances). The purpose of the study was to develop a decision making model that would enable strategists at publicly financed research and development organisations to analyse and predict governance mode decisions, as well as select optimal governance mode structures (ranging from quasi-market structures, such as once-off contracts, to quasi-hierarchy structures, such as research joint ventures) for research alliances. During the qualitative first phase, the study aimed to identify impact domains within South Africa’s new Bayh-Dole-like Intellectual Property Rights legislative framework that consists of the Intellectual Property Rights from Publicly Financed Research and Development Act, as well as the Technology Innovation Agency Act, which could potentially influence research alliances (based on the Transactional Cost Economics, Resource-based View and Real Options Approach perspectives) with publicly financed research and development organisations. This was followed by the quantitative second phase, which attempted to verify the validity of a value-mediated governance mode model that included the highest ranked impact domains identified during the first phase as formative indicators for the perceived Intellectual Property Rights regime strength uncertainty factor. A qualitative online survey amongst senior managers at the Council for Science and Industrial Research, followed by Theme Extraction combined with Constant Comparative Method analysis, as well as a weighted frequency analysis, constituted the research methodology employed during the first phase’s identification and ranking of impact domains within the South African legislative framework. This phase demonstrated that the highest ranked impact domains (primarily driven by the Transactional Cost Economics perspective) included the choice of Intellectual Property Rights ownership, state walk-in rights on undeclared Intellectual Property, and benefit-sharing policies for the creators of Intellectual Property. The second phase consisted of a quantitative online survey, distributed amongst current and potential research alliance partners of the Council for Science and Industrial Research, followed by Structural Equation Modelling of a value-mediated governance model that included, amongst others, the perceived Intellectual Property Rights regime strength as an uncertainty factor. This phase revealed not only that the impact domains identified during the first phase could be used as formative indicators of the perceived Intellectual Property Rights regime strength, but also that stronger perceived regimes are positively related to the preference for quasi-hierarchy research alliance governance modes. Furthermore, it established that the expected value of a research alliance, which was shown to be positively influenced by the strength of the perceived Intellectual Property Rights regime, acted as a mediating factor on the relationship between the perceived Intellectual Property Rights regime strength and the preferred research alliance governance mode. Keywords: Bayh-Dole, Formative Indicators, Intellectual Property Rights, Research Alliances, Real Options Approach, Resource-based View, Quasi-Market Governance Modes, Quasi- Hierarchy Governance Modes, Structural Equation Modelling, Transactional Cost Economics, Value-mediated Governance Model. Copyright / Dissertation (MBA)--University of Pretoria, 2012. / Gordon Institute of Business Science (GIBS) / unrestricted
143

Změna v občanské společnosti? Souvislost globalizace a sociokulturní štěpící linie s růstem populismu / Change in Civil Society? Connecting Globalisation and Sociocultural Cleavage with the Rise of Populism

Coufalová, Linda January 2020 (has links)
This thesis employs the globalization and integration-demarcation cleavage theory formulated by Huttar [2014] and Kriesi [2012], conception of populism formulated by Mudde [2017] and draws on Gramscian conception of civil society and hegemony. Aim of this thesis is to build a model of causal influence of globalization on cleavage and on populism, as was suggested by Hutter [2014]. After building this model, the aim is to explore how this theoretical relationship hold's over the 30 years since 90's, when the connection between globalization and new sociocultural cleavage had been theoretically suggested. For this model I am using KOF Globalization Index, European Values Survey datasets and Authoritarian Populism Index constructed and published by Timbro in years 1990, 1999, 2008 and 2017. This model is built on a dataset containing 38 countries on European continent or being a candidate country for EU. I am elaborating Hutter's theoretical suggestion and framing it in Gramscian conception of civil society. This allows me to suggest that populists are using organic crisis in a society to attract people who feel disjointed from current hegemonical elite and to create counterhegemony. The theory is, that globalization increases the tension between winners and losers of globalization sides of cleavage...
144

The well-being of employees in a South African agricultural research organisation / Doris Nkechiyem Asiwe

Asiwe, Doris Nkechiyem January 2014 (has links)
It is important that organisations are aware of factors that might affect the levels of well-being of employees, as employees are instrumental to the achievement of organisational goals. Well-being of employees can be conceptualised in terms of burnout and engagement. Studies have shown that different factors contribute to the employee experience of burnout and engagement. These factors include job demands and resources and psychological conditions (psychological meaningfulness, psychological availability and psychological safety). Although various studies regarding burnout and engagement can be found in literature, three research gaps have been identified from the studies. First, a reliable and valid instrument is needed to measure job demands and resources in a specific organisation. Second, given the cost of some measures of burnout, inadequacies in conceptualisation of the burnout construct and the inadequate psychometric properties of others, an inexpensive measure is needed which can be used to measure burnout in a valid and reliable way. Third, no studies seem to be found which focus on the effects of job demands and resources on burnout and engagement via specific psychological conditions (i.e. psychological meaningfulness, availability and safety). The general objective of this research therefore was to investigate the well-being of employees in a South African agricultural research organisation. It focused on job demands, job resources, burnout, work engagement and psychological conditions. The objective of the first study was to investigate the job demands and resources of employees in a South African agricultural research organisation. The study specifically examined the validity and reliability of a scale adapted to measure job demands and resources of the employees and established the prevalent job demands and resources of the employees. Differences that may exist based on the employees‟ demographic variables were also investigated. The aim of the second study was to provide an overview of current burnout measures that are used in the literature. From the literature, gaps were identified and used to develop a new Burnout Scale for use with employees within a South African agricultural research organisation. The research then examined the construct validity, reliability, construct equivalence and item bias of the newly-developed Burnout Scale. The research also investigated whether any differences in burnout existed in relation to the employees‟ demographic variables. The third study investigated the relationships between specific job demands, job resources, psychological conditions, burnout, and work engagement by testing a structural model of burnout and engagement in a sample of employees within a South African agricultural research organisation. The research method for each of the three articles consisted of a brief literature review and an empirical study. A non-probability availability sample of 443 agricultural employees was used. A cross-sectional design, with a survey as the data collection technique, was used. Measuring instruments that were utilised included an adapted Job Demands-Resources scale (AJDRS), a self-developed Burnout Scale (BS), a self-developed Work Engagement Scale (WES), an adapted Psychological Conditions Questionnaire (PCQ), and a biographical questionnaire. The statistical analyses were carried out with the help of the SPSS programme (IBM SPSS statistics, version 21) and MPLUS version 7.11 (Muthén, & Muthén 1998-2013). The statistical methods utilised in the three articles included descriptive statistics, Cronbach alpha coefficients, principal factor analysis, Pearson product-moment correlation coefficients, MANOVA, ANOVA, differential item functioning (DIF), and structural equation modelling. Evidence was established for the factorial validity and reliability of the AJDRS. The results indicate that the job demands experienced by employees in an agricultural research organisation are: overload and job insecurity; while job resources were: organisational support, growth opportunities, control, rewards, and physical resources (equipment). It was furthermore found that there were differences in the perceived job demands and resources of employees. In addition, the BS was found to consist of three reliable factors, i.e. fatigue, emotional exhaustion/withdrawal, and cognitive weariness. The results also showed construct equivalence for the Burnout construct, and no item bias for the language groups examined. Age was found to affect the level of perceived burnout of the employees. Furthermore, job resources (growth opportunities, control, and organisational support) were found to be positively associated with engagement, while lack of resources and job demands (overload) are positively associated with burnout of employees. Psychological meaningfulness, safety and availability are positively associated with work engagement, and negatively associated with burnout. The psychological conditions of availability, safety, and meaningfulness mediated the relationship between job resources and work engagement, as well as between lack of job resources and burnout. Psychological availability and meaningfulness mediated the relationship between job demands and burnout; however, the mediation effect of psychological safety on the relationship between job demands and burnout could not be established. Recommendations are made for practice, as well as future research. / PhD (Industrial Psychology), North-West University, Potchefstroom Campus, 2014
145

The well-being of employees in a South African agricultural research organisation / Doris Nkechiyem Asiwe

Asiwe, Doris Nkechiyem January 2014 (has links)
It is important that organisations are aware of factors that might affect the levels of well-being of employees, as employees are instrumental to the achievement of organisational goals. Well-being of employees can be conceptualised in terms of burnout and engagement. Studies have shown that different factors contribute to the employee experience of burnout and engagement. These factors include job demands and resources and psychological conditions (psychological meaningfulness, psychological availability and psychological safety). Although various studies regarding burnout and engagement can be found in literature, three research gaps have been identified from the studies. First, a reliable and valid instrument is needed to measure job demands and resources in a specific organisation. Second, given the cost of some measures of burnout, inadequacies in conceptualisation of the burnout construct and the inadequate psychometric properties of others, an inexpensive measure is needed which can be used to measure burnout in a valid and reliable way. Third, no studies seem to be found which focus on the effects of job demands and resources on burnout and engagement via specific psychological conditions (i.e. psychological meaningfulness, availability and safety). The general objective of this research therefore was to investigate the well-being of employees in a South African agricultural research organisation. It focused on job demands, job resources, burnout, work engagement and psychological conditions. The objective of the first study was to investigate the job demands and resources of employees in a South African agricultural research organisation. The study specifically examined the validity and reliability of a scale adapted to measure job demands and resources of the employees and established the prevalent job demands and resources of the employees. Differences that may exist based on the employees‟ demographic variables were also investigated. The aim of the second study was to provide an overview of current burnout measures that are used in the literature. From the literature, gaps were identified and used to develop a new Burnout Scale for use with employees within a South African agricultural research organisation. The research then examined the construct validity, reliability, construct equivalence and item bias of the newly-developed Burnout Scale. The research also investigated whether any differences in burnout existed in relation to the employees‟ demographic variables. The third study investigated the relationships between specific job demands, job resources, psychological conditions, burnout, and work engagement by testing a structural model of burnout and engagement in a sample of employees within a South African agricultural research organisation. The research method for each of the three articles consisted of a brief literature review and an empirical study. A non-probability availability sample of 443 agricultural employees was used. A cross-sectional design, with a survey as the data collection technique, was used. Measuring instruments that were utilised included an adapted Job Demands-Resources scale (AJDRS), a self-developed Burnout Scale (BS), a self-developed Work Engagement Scale (WES), an adapted Psychological Conditions Questionnaire (PCQ), and a biographical questionnaire. The statistical analyses were carried out with the help of the SPSS programme (IBM SPSS statistics, version 21) and MPLUS version 7.11 (Muthén, & Muthén 1998-2013). The statistical methods utilised in the three articles included descriptive statistics, Cronbach alpha coefficients, principal factor analysis, Pearson product-moment correlation coefficients, MANOVA, ANOVA, differential item functioning (DIF), and structural equation modelling. Evidence was established for the factorial validity and reliability of the AJDRS. The results indicate that the job demands experienced by employees in an agricultural research organisation are: overload and job insecurity; while job resources were: organisational support, growth opportunities, control, rewards, and physical resources (equipment). It was furthermore found that there were differences in the perceived job demands and resources of employees. In addition, the BS was found to consist of three reliable factors, i.e. fatigue, emotional exhaustion/withdrawal, and cognitive weariness. The results also showed construct equivalence for the Burnout construct, and no item bias for the language groups examined. Age was found to affect the level of perceived burnout of the employees. Furthermore, job resources (growth opportunities, control, and organisational support) were found to be positively associated with engagement, while lack of resources and job demands (overload) are positively associated with burnout of employees. Psychological meaningfulness, safety and availability are positively associated with work engagement, and negatively associated with burnout. The psychological conditions of availability, safety, and meaningfulness mediated the relationship between job resources and work engagement, as well as between lack of job resources and burnout. Psychological availability and meaningfulness mediated the relationship between job demands and burnout; however, the mediation effect of psychological safety on the relationship between job demands and burnout could not be established. Recommendations are made for practice, as well as future research. / PhD (Industrial Psychology), North-West University, Potchefstroom Campus, 2014
146

Psychological and social factors related to physical science achievement and attitude of secondary school students

Mashile, Elias Oupa, 1963- 07 1900 (has links)
School physical science is a prerequisite for science courses at institutions of higher education. Science graduates are an important link in a nation's scientific and technological development which often shapes a country's economic development. The purpose of this study was to investigate psychological and social factors influencing physical science achievement and attitude of black secondary school students in South Africa. The first part of the literature study which was concerned with physical science education in South Africa revealed that few black students chose to study science after standard seven, that failure rates were high and that science education was generally in a state of crisis. The second part of the literature study identified psychological and social factors related to science achievement and attitude. These were home environment variables, teacher and school related variables, personal variables (self-concept, motivation, gender, ethnicity) and students' abilities. The third part was the construction of a Structural Equation Model (SEM) specifying the relationships among the psychological and social factors and their effects on physical science achievement and attitude. The theoretical SEM fit the data reasonably well. The best fitting model, however, was a revised model in which several paths were constrained. The latter accounted for a substantial variance in attitude towards physical science (70.3%) and a meagre 17.7% in physical science achievement. The variables ability, home environment and self-concept had the greatest total effects on physical science achievement. Self-concept, home environment and motivation made the greatest total contributions to physical science attitude. Teacher characteristics and school environment had non-significant effects on physical science achievement and attitude. Multiple-group structural equation modelling analyses found no significant difference in the structural parameters of boys and girls. Theoretical and educational implications of the findings were discussed and specific recommendations for improving educational practice in general and physical science achievement and attitude in particular, were made. / Psychology of Education / D. Ed. (Psychology of Education)
147

Development and validation of a hybrid measure of organisational communication satisfaction

Amanuel Gebru Woldearegay, Woldearegay, Amanuel Gebru 18 October 2013 (has links)
The purpose of the study was to identify and transform, as necessary, constructs of communication satisfaction and to develop a hybrid quantitative audit of organisational communication satisfaction for collectivist contexts that is both reliable and valid, using Amos Graphics for structural equation modelling. The objective was also to develop a full latent variable model and to test its fitness to the data collected from a random sample of civil servants across Addis Ababa’s civil service bureaus. The study comprised three sequential parts, namely pilot, exploratory factor analysis (EFA) (Main Study One) and confirmatory factor analysis (CFA) (Main Study Two). These were used as per the existing framework in instrument development and validation. The pilot study indicated the need for more robust data. After a series of tests, principal factor axis factoring with oblique rotation was used as the most appropriate for perceptual data, out of several options on the EFA menu. The initially hypothesised six-factor solution with the dimensions of horizontal communication, personal feedback, supervisory communication, communication climate, relational trust and job satisfaction was found to be unfit for the data on conceptual and statistical grounds and psychometric analyses which involved the use of eigenvalues and the scree plot. A more appropriate two-factor solution based on the more precise parallel analysis strategy was consistent with current research that communication satisfaction is best conceptualised in terms of informational and relational domains as operationalised using the EFA procedure. The two-factor solution led to the formation of a 17-item scale out of the original 30-item measure, with two latent dimensions namely relational satisfaction and informational satisfaction. The items of the new EFA-generated organisational communication satisfaction scale were renumbered consecutively and the scale was cross-validated on a xiv new sample of 288 civil servants from the Addis Ababa City Administration. The cross-validation necessitated model respecification and re-estimation. The respecified model underwent validation at different levels. All seven aspects of validity, namely content validity, construct validity, factorial validity, reliability, convergent validity, discriminant validity and nomological validity, were addressed and found to be adequate. However limitations are also indicated as avenues for further enquiry. / Communication Science / D. Litt. et Phil. (Communication)
148

Mediators of the effects of past corporal punishment experiences on the intent to use corporal punishment

Marinescu, Remus 05 1900 (has links)
Les analyses statistiques ont été réalisées avec le logiciels SPSS 11.0(Statistical Package for Social Sciences) et AMOS 6 (Analysis of Moment Structures. La base de données de l'étude a été crée et receuillie par Caroline Despatie en collaboration avec Dr. Dianne Casoni. / Considérant les effets négatifs sur le développement des enfants associées à l'utilisation de châtiments corporels, un ensemble considérable de la recherche a tenté de proposer une avenue pour interrompre le cercle vicieux de la violence intergénérationnelle. Toutefois, on pourrait argumenter qu`une limitation majeure dans la plupart de ces études réside dans le fait que très peu d`entre eux ont eu comme but d`investiguer l'importance d`une troisième variable comme le sentiment de mériter le châtiment, les explications reçues sur l`équité de la peine imposée ou les attitudes qu`une personne peut garder envers cette méthode éducative. En utilisant la modélisation d'équations structurelles, la présente étude a démontré que la relation apparente entre les variables subjectives et sociodémographiques liés à l`expérience de la punition corporelle et l`intention de faire recours à cette méthode éducative en tant que parent est en fait expliquée par le rôle de médiation joué par d'autres variables telles que les attitudes à l'égard de châtiments corporels, le type de châtiments corporels, la façon dont le châtiment a été perçu par le sujet et les raisons données par l'agent pour motiver la peine infligée. La thèse principale avancée par le présent étude est à l`effet qu`une fois le rôle d`une troisième variable est considéré dans l`équation (par exemple, l'attitude envers les châtiments corporels), l'apparente relation entre les variables objectives et les résultats final, soit l`intention de recourir a la punition corporelle, disparaît. Plus précisément, comme il en résulte de l’analyse de modélisation, ce sont les médiateurs qui expliquent toute association possible entre les variables objectives et l`intention d'utiliser les châtiments corporels. C'est-à-dire, un modèle qui ne contiennent aucune liaison directe entre les variables objectives, et directement mésurables (c'est-à-dire l`âgé lors de la punition, le fait d'être un immigrant, la fréquence de la peine, le nombre d'objets utilisés, le nombre d`agents punisseurs, le sexe) et l'intention d'utiliser les châtiments corporels correspond aux données. De surcroît, parmi les quatre médiateurs pris en compte dans notre modèle, ce sont les opinions à l`égard de la punition corporelle qui possèdent la meilleure capacité prédictive en ce qui a trait à l`intention de recourir aux châtiments corporels. Finalement, afin d'étudier le profil des différences entre les sujets en fonction de leurs expériences passées avec les châtiments corporels, les explications reçues pour la peine, et leurs attitudes, une analyse par groupe a été employée. Bref, une solution en quatre groupes faisant des distinctions significatives entre les groupes a été choisie. / Considering the negative developmental findings associated with the use of parental corporal punishment, a considerable body of research has attempted to suggest an avenue for interrupting this vicious cycle of intergenerational violence. However, a major limitation in most of these studies has to do with the fact that very few of them has looked at the influence of a third variable such as the use of explanation, perceived fairness and deservedness of punishment, or the attitudes one has towards corporal punishment. By employing structural equation modelling (SEM), the present study has demonstrated that the apparent relationship between subjective and socio-demographic variables related to corporal punishment and latter intention to use it as a parent is in fact explained by the mediating role of other variables such as attitudes towards corporal punishment, type of corporal punishment, perceived reasons for punishment and reasons given for punishment by the agent. Our main contention was that when a third variable (e.g., attitude towards corporal punishment) is included in the equation, the apparent relationship between punishment variables and outcome disappears. More specifically, as it has resulted from the SEM analysis, the mediating variables explain all of the association between the objective variables and intention to use corporal punishment. That is to say, a model containing no direct paths from the independent variables (i.e., number of ages punished, being an immigrant, frequency of punishment, means of administration of corporal punishment , number of punishing agents, sex) to Intention to Use Corporal Punishment fits the data. Moreover, among the four mediators considered in our model only the attitudinal measures make a significant contribution to the prediction of intention to use corporal punishment. In addition, in order to explore the profile of differences between subjects on their past experiences with corporal punishment, explanations for punishment, and present attitudes, cluster analysis was employed. Finally, a four cluster solution that made meaningful distinctions between groups was selected for consideration.
149

A validation of the Visual Perceptual Aspects Test using a bifactor exploratory structural equation modelling approach

Klapwijk, Jonathan Menno 11 1900 (has links)
Visual perception is a psychological construct that describes the awareness of visual sensations and arise from the interactions of the individual or observer in the external environment together with the physiology of the observer’s visual system. A variety of theories of the development of visual perception have led to the development of different psychometric measures aimed at quantifying the cognitive construct. The Visual Perceptual Aspects Test was developed by Clutten (2009) to measure nine different constructs of visual perception. The original VPAT was validated using content and construct validity based on a Western Cape sample. However, to the researcher’s knowledge, a factor analysis had not yet been conducted on the VPAT to determine the factor validity of the test. Furthermore, no measures of validity or reliability had been conducted on the VPAT using a sample outside of the Western Cape. The aim of this research is to validate the hypothesised nine factor structure of the Visual Perceptual Aspects Test, using a confirmatory factor analysis, exploratory structural equation model, a bifactor confirmatory factor analysis and a bifactor exploratory structural equation model. The results of the analysis showed marginal model fit of the VPAT with the sample data, with sufficient levels of reliability for certain sub-tests. However, the VPAT did not meet significant levels of validity or reliability of the proposed model structure of the VPAT for the sample group of learners based in the Eastern Cape. / Psychology / M.A. (Research Psychology)
150

Development and validation of an integrated model for evaluating e-service quality, usability and user experience (e-SQUUX) of Web-based applications in the context of a University web portal

Ssemugabi, Samuel 01 1900 (has links)
Text in English / Developments in Internet technology and pervasive computing over the past two and half decades have resulted in a variety of Web-based applications (WBAs) that provide products and services to online users or customers. The Internet is used not only to transfer information via the web but is increasingly used to provide electronic services including business transactions, information-delivery and social networking, as well as e-government, e-health and e-learning. For such organisations, e-service quality, usability and user experience are considered to be critical determinants of their products’ or services’ success. Many studies to model these three concepts separately have been undertaken as part of broader studies of software quality or service quality modelling. However, to the current researcher’s knowledge, none of the studies have focussed on proposing an evaluation model that integrates and combines the three of them. This research is an effort to fill that gap. The primary purpose of this mixed-methods research was to develop a conceptual integrated model for evaluating e-service quality, usability and user experience (e-SQUUX) of WBAs and then contextualise it to evaluation of a University web portal (UWP). This was undertaken using an exploratory sequential research design. During a qualitative phase, an extensive extensive systematic literature review of 264 relevant sources relating to dimensions of e-service quality, usability and user experience, was undertaken to derive an integrated conceptual e-service quality, usability and user experience (e-SQUUX) Model for evaluating WBAs. The model was then empirically refined through a sequential series of validations, thus developing various versions of the e-SQUUX Model. First, it was content validated by a set of four expert reviewers. Second, during the quantitative phase, in the context of a University web portal, a questionnaire survey was conducted that included a comprehensive pilot study with 29 partipants, prior to the main survey. The main survey data from 174 particiapants was used to determine a validated model, using Exploratory factor analysis (EFA), followed by producing a structural model, using partial least square – structural equation modelling (PLS-SEM). This version consisted of the components of the final e-SQUUX Model. Consequently, the research enriches the body of knowledge on IS and HCI by providing the e-SQUUX Model as an evaluation tool. For designers, developers and managers of UWPs, the model serves as a customisable set of evaluation criteria and also provides specific recommendations for design. In line with the Exploratory sequential design of mixed methods research, the findings of the qualitative work in this research influenced the subsequent quantitative study, since the potential Likert-scale questionnaire items were derived from the definitions and meanings of the components that emanated from the qualitative phase of the study. Consequently, this research is an exemplar for developing an integrated evaluation model for specific facets or domains, and of its application in a particular context, in this case, a University web portal. Keywords: e-service quality, usability, user experience, evaluation model, integrated model, exploratory factor analysis, partial least square – structural equation modelling (PLS-SEM), mixed methods research, Exploratory sequential design, quantitative study, qualitative study, validation, Web-based applications, University web portal / Information System / Ph D. (Information Systems)

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