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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

Det mobila och fysiska betalningssystemet : En kvalitativ studie om bankernas risker och säkerhetsåtgärder. / The mobile and physical payment system : A qualitative study of banks’ risks and security measures.

Ragow, Jibril, Bosnjakovic, Edina, Bawa, Milad January 2022 (has links)
Det var ett decennium sedan det mobila betalningssystemet utvecklades. Innan dess var det fysiska betalningssystemet som präglade det svenska samhället. Bankerna lyfter ständigt hur det mobila betalningssystemet är bekvämt och smidigt att använda medans riskerna göms i skymundan. Den här studiens syfte är att undersöka vilka säkerhetsåtgärder som vidtas vid risker samt hur dessa risker påverkar kundernas förtroende kring det mobila och fysiska betalningssystemet. De risker som undersöktes var olika typer av IT-risker samt rånrisken. Studien är använder sig av en kvalitativ metod med en abduktiv ansats tillsammans med semistrukturerade intervjuer. Dessa intervjuer utfördes på fyra kundtjänstmedarbetare, två från Swedbank och två från Handelsbanken som arbetar med frågor gällande mobila och fysiska betalningssystem. Den tidigare forskningen har lagt ett underlag för studiens resultat. Den tidigare forskning tog upp bland annat hur det mobila betalningssystemet är ett bekvämare betalningssystem men mer riskabelt jämfört det fysiska. Analysen och diskussionskapitlet av studien har dragit paralleller mellan teori och datainsamling. Studien drog en slutsats om att risker sker i mindre omfång på grund av bankernas starka och utvecklade säkerhetsåtgärder. Förtroendet för bankerna sjunker när risker inträffar. En kombination av det mobila och fysiska betalningssystemen är att föredra. Studiens resterande delar är skrivna på svenska. / It has been a decade since the mobile payment system was developed. Before that, it was the physical payment system that embossed Swedish society. Banks are constantly highlighting how the mobile payment system is convenient and easy to use while the risks are hidden. The purpose of this study is to investigate what security measures are taken in the event of risks and how these risks affect the customers trust in the mobile and physical payment system. The study was conducted using a qualitative method with an abductive approach together with semi-structured interviews. These interviews were conducted with four customer service employees, two from Swedbank and two from Handelsbanken who work with questions regarding the two payment systems. The previous research addressed, among other things, how the mobile payment system is a convenient payment system but has more risks compared to the physical one. The analysis and discussion chapter of this study have drawn parallels between theory and data collection. This study concluded that risks occur to a lesser extent due to the banks’ strong and developed security measures. The study also concludes that trust in banks decreases when the payment systems are at risk. A combination of the two payment systems is preferred. The remaining parts of this study are written in Swedish.
2

Cash is [no longer] king: is an e-krona the answer? : - a de lege ferenda investigation of the Swedish Riksbank's issuing mandate and other legal callenges in relation to economic effects on the payment market

Imamovic, Arnela January 2019 (has links)
For the past decades, the Swedish public’s payment habits have changed, where the majority of the public has abandoned the old way of making payments, using cash, and instead opted for more modern payment solutions, digital money. The difference between cash and digital money is that cash is physical and only issued by the Riksbank, whereas digital money is created by and stored on accounts at commercial banks. The question of what role the state should have on the payment market is an important point of discussion. But it is not categorically a new question; the Swedish government is tackling essentially the same problem today as it has been doing many times before. Today’s problem is to some extent however manifested in a different way. During the 20th century, discussions were held whether or not the Riksbank should have the exclusive right to issue banknotes. It was considered unnecessary, inappropriate and dangerous. The idea that the Riksbank could cover the entire economy’s need for banknotes was, according to the commercial banks, unreasonable. Nonetheless, in 1904 the exclusive right became fait accompli; the government intervened and gave the Riksbank the banknote monopoly. We are now finding ourselves facing a similar situation, where there is a difference of opinion regarding the Riksbank’s role on the payment market. It is therefore nothing new, but rather an expected task for the government, and thus the central bank, to analyze major changes and draw conclusions from them. The problem is essentially about cash being phased out by digital means of payment. In order to therefore solve the problem, the Riksbank has started a project to investigate whether or not the Riksbank should issue digital cash to the Swedish public, what the Riksbank calls an e-krona. To introduce an e-krona would be a major step, but for the public to not have access to a government alternative, seeing as cash usage is declining, is also a major step. No decision has been made yet regarding whether the e-krona will be introduced on the market or not. A decision that however has been made, is that the Riksbank is now working on building an e-krona to develop and assess the technique. Nonetheless, an introduction would undoubtedly have consequences for both the Riksbank and the commercial banks, which ultimately means it would have effects on the economy as a whole. What about regulatory aspects; is the Riksbank even allowed to issue an e-krona under current legislation? The answer is affirmative, to a certain extent. There are furthermore many other uncertainties regarding how an e-krona would affect the economy; the Riksbank does not fully answer many of the system issues in its project reports. The question of whether or not it even is up to the Riksbank to make a decision on the matter of an introduction is also questioned by the author in the thesis.

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