Public spaces, especially educational institutions like universities, encounter challenges with their room booking and access control systems. These challenges commonly manifest as overlapping bookings and unauthorized entry. The latter issue, unauthorized access, specifically stems from inadequate integration between the respective systems. This bachelor thesis introduces a proof-of-concept for a cohesive room booking and access control system to address these issues. The proposed solution encompasses two mobile applications, one as the room reservation platform and the other as the access control mechanism. By integrating the management of bookings and access control, this proof-of-concept aims to overcome the prevalent shortcomings in existing systems. Halmstad University's IT department was consulted during the requirement definition phase to ensure a comprehensive understanding of the common problems, their underlying causes, and possible solutions. The proposed system utilizes common technologies such as NodeJS, Android Studio, and PostgreSQL. Additionally, Mobile BankID is integrated as a unique feature for secure user authentication, providing a trusted and widely-accepted method to verify users' identities. The final results were tested in a simulated environment and indicate that the developed system satisfies the initial requirements, addressing the problems of double bookings and unauthorized access identified during the consultation with the IT department.

This dissertation aims to examine the concept of ―online customer experience‖, ―flow‖, and its role in influencing online customers‘ loyalty to a hotel booking website. To achieve this aim, a model was developed, which proposed that online flow is generated by both hedonic and utilitarian website features. A model was developed based on literature review to measure the relationships between the constructs. To initiate this research, a survey approach was taken. After conducting a pilot study, a marketing company was contacted to distribute the link for the online questionnaire. Five hundred and eleven (511) questionnaires were completed by guests who booked a hotel room online. Participants completed the self-administered online questionnaire by answering questions related to their last hotel booking experience. Study results found that hedonic and utilitarian website features affect the flow experience positively. Results highlight that hedonic website features has a stronger effect on the flow experience compared to utilitarian ones. In addition, the results revealed that hedonic features positively impact brand equity and utilitarian features impact trust towards the hotel booking website. Further, both trust and brand equity have significant and positive relationship with e-loyalty. However, according to study results, flow experience does not have a direct significant effect on e-loyalty. The study findings suggest that consumers who are able to achieve a state of flow while shopping online will perceive higher brand equity and trust. Therefore, their perceptions of the brand are improved. With enhanced levels of trust and brand equity, consumers are more likely to build bonds and stay loyal to the hotel booking website. It is important to note that iv enhancing the brand equity and trust via hedonic and utilitarian website features is important to increase loyalty because flow experience does not directly influence loyalty. This study contributes to existing research on flow experience in several ways. Firstly, it developed and tested a model with precursors of flow experience in ecommerce by establishing a link between website features and flow experience. Antecedents and consequences of flow experience can help researchers understand when this experience occurs and what to expect from this optimal experience in online environments. Thus, this study makes a contribution to the existing literature by examining the effects of features of the website on flow experience. It is worth noting that in the model, hedonic website features had the largest impact on flow experience. This is particularly an important contribution, considering that precious related research examined variables such as attractiveness, novelty, playfulness, personal innovativeness, content of the website, interactivity, teleperesence and perceived ease of use as the precursors of flow experience, but they have not examined the website characteristics that derives from shopping orientations. Study results can give hotel booking website designers and marketers a better understanding of the online consumer experiences and loyalty

京都大学 / 新制・課程博士 / 博士(情報学) / 甲第24265号 / 情博第809号 / 新制||情||136(附属図書館) / 京都大学大学院情報学研究科数理工学専攻 / (主査)教授 梅野 健, 教授 山下 信雄, 准教授 加嶋 健司 / 学位規則第4条第1項該当 / Doctor of Informatics / Kyoto University / DFAM

Over the years, last-minute cancellations and no-shows have presented difficulties for the hospitality sector, negatively affecting hotel operations and revenue. The cancellation policies of hotels have changed significantly as a result. These rules have been modified to act as "price fences" as a result of revenue management strategies used in the hotel industry. This study aims to find out how various cancellation policies impact consumers' perceptions of risk and intent to reserve hotel rooms at various times. The study provides insight into the factors that affect consumer behavior and choices for hospitality goods and services by examining these elements. The results of the study offer some understanding into how hotels and other hospitality businesses can use cancellation policies to customize their marketing strategies to meet consumer needs and preferences while successfully managing revenue and profitability.

The diploma thesis is focused on the research of new ways of distribution of capacities of lodging facilities. The theoretical part introduces the reader with to the travel and tourism market and defines the importance of online and mobile market. The analytical part first descibes a selected lodging facility Y and reaserches three particular new ways of distribution and companies that use them. The results of this research, the research of the companies that use the new ways of distribution and their sales volumes at the lodging facility Y all conclude to the fact that the sales potential of new ways of distribution is considerable and that using new ways of distribution of capacities is important to maximaze the revenue of lodging facilities.

This thesis deals with legal relations existing between real estate agencies and its clients. Main objective of thesis lies on analyzing of possible legal risks based on using agent services of real estate agencies. Such risks are not only described but thesis tries to find out its sources and practical impacts. Author works with large amount of particular examples of agreement which are actually used in practise.

As environmental quality strongly depends on human behaviour patterns, more attentions have been paid to understand and promote pro-environmental behaviour in the tourism sector with sustainable development. This thesis focuses on online Eco-label accommodation booking as a tourist pro-environmental behavior to study the effects of environmental self-identity and personal norms on prospective tourists’ pro-environmental behaviour. Based on a literature review on the contribution and potential of environmental social psychology for understanding and promoting pro-environmental behaviour, a conceptual framework was proposed, comprising: environmental self-identity, general personal norm and specific personal norm, and online Eco-label accommodation booking, which proposed 7 hypotheses. These hypotheses were tested by a quantitative online questionnaire to collect data and data analysis using a correlationand regression design. The results indicated that all the environmental self-identity and personal norms were positively related to online Eco-label accommodation booking. The findings demonstrated how environmental self-identity affected the intention of online Eco-label accommodation booking via a moral route and the likelihood of achieving this assumed model, which suggested that strengthening environmental self-identity could be an effective way to promotepro-environmental actions. The importance and potential ofenvironmental social psychology for understanding and promotingpro-environmental behaviour in the tourism sector have been discussed.

Bakgrund: Barnmorskor bör eftersträva en god vårdrelation för att överbrygga den sårbarhet och osäkerhet graviditeten skapar. Inskrivningsbesöken vid graviditet är omfattande, det är mycket information som ska hanteras, vilket försvårar möjligheten till en god vårdrelation. Syfte: Belysa hur barnmorskor vid mödrahälsovården genomför inskrivningsbesöken för att skapa en god vårdrelation. Metod: Datamaterial samlades in via intervjuer och analyserades genom kvalitativ innehållsanalys med induktiv ansats. Resultat: Barnmorskorna beskriver vikten av att skapa balans mellan graviditeten i fokus och de medicinska riktlinjerna i inskrivningsbesöken. Graviditeten är den centrala anledningen till besöken så fokus behöver ägnas åt att stärka den gravida/partnern i övergången till föräldrablivandet. Inskrivningsbesöken innebär hantering av medicinska uppgifter, vilka är centrala för vårdplaneringen men kan försvåra den gravidas/partnerns fokus på graviditeten. Den gravidas/partnerns möjlighet till delaktighet vid inskrivningsbesöken beskrivs som central. Avgörande för delaktighet är möjligheten till berättande, kroppsspråk, miljön och stöd av metoder för att främja besökens genomförande. För att främja samtalet används olika former av mallar och fraser samt strategier kring hur dokumentationen handhas. Konklusion: Barnmorskorna beskriver strategier och metoder som centrala för att främja den gravidas/partnerns delaktighet i inskrivningsbesöken. / Background: Midwives should strive for a secure care relationship to overcome the vulnerability of pregnancy. Booking interviews contains lot of information which makes it harder to accomplish a secure care relationship. Purpose: To illustrate how midwives at antenatal care conducts the booking interviews to create a secure care relationship. Method: The data was collected by interviews and analyzed by qualitative content analysis with inductive approach. Result: Midwives describe the importance to create balance between keeping the pregnancy in focus and the medical guidelines during the interviews. The pregnancy is the central reason for the interviews, thus the focus needs to be aimed strengthen the transition to parenthood. The booking interviews involve gathering medical information which is central for the care planning, but it can complicate the pregnant/partners focus on the pregnancy. It’s described as central that the pregnant/partner participates in the interviews. Crucial for participation is the possibility of narration, body language, the environment and support of methods to carrying through the visit. Various templates and phrases are used to help the conversation, and also various strategies how the documentation are handled. Conclusion: Midwives describe strategies and methods as central to promoting the pregnant/partners participation in the booking interviews.

We see this world rich with culture, emotion, and human connections. The human built world can afford a sense of beauty, sublimity, and resonance, and through our advancements in technology also bringing the advancements in society. At the center of these advancements are interactions, conversations, connections, collaborations, and relationships, within and across multiple disciplines, with and without technology. For the last decades, as the computer technologies have been developing, the importance of human-computer systems interaction problems are also growing with the passage of time. This is not only because of the computer systems performance and characteristics have been improved, but also due to the growing number of computer users and of their expectations about general computer systems capabilities as universal tools for human work and life facilitation. Interface design is important for several reasons and the current growth of the different web applications are characterized by an increasing availability of online different services or products trading and different search facilities like flight search web sites, provided by most commercial airlines. In this study we will therefore create an understanding of the most important interaction design principles for the designers of online booking systems. The research methodology used in the research is design and creation. The method components used in this study are documents and interviews. The theoretical study has identified some important aspects covering the human computer interaction, usability of interactive interface, user feedback and the user-centered design approach for the development of such online booking systems. These aspects have been verified through the three interviews with the interviewees having different experience levels. The result shows that the interaction design is really important in designing of interactive online booking system. Therefore, the designers of such systems need to have an understanding of the most important design principles like the usability and functionality of the system, the approach should be iterative in design, provide proper feedback, minimum steps in booking process, risk management, and user-centered approach should be included in your design principles. It is also important for the designers of online booking systems to be aware of the usability factor of the system. The cognitive psychology is also vital for designers to understand how users think and perceive things. Designers need to have a good balance between context and graphics of the interface of such systems. The result also has been shown in the design of prototype with the most important interaction design principles and other factors. / Program: Magisterutbildning i informatik

This study focuses on the booking agencies in Sweden and their point of view on the reality with a focal point from the mass media perspective, which says that they have become rather wealthy because of the changes within the music business. The mass media describes the booking agencies situation as golden because of the economical and technological changes that more or less have paralysed the record industry. The study is performed with a qualitative approach and is based on interviews with relevant individuals from eight different Swedish booking agencies. These individuals have been chosen to match as many different segments in the booking agency business as possible. On account of the qualitative approach it is difficult to generalize the conclusion of the study. We have nevertheless noted some tendencies that the technological development has had a strong impact on the everyday situations for the booking agencies. These will be presented in chapter five.