Submitted by Pedro Henrique Rodrigues (pedro.henriquer@ufpe.br) on 2015-03-05T18:28:52Z No. of bitstreams: 2 Dissertação_Hígor Monteiro.pdf: 2083546 bytes, checksum: 1daef94a46b98eef13d85cda74e4ac8c (MD5) license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) / Made available in DSpace on 2015-03-05T18:28:52Z (GMT). No. of bitstreams: 2 Dissertação_Hígor Monteiro.pdf: 2083546 bytes, checksum: 1daef94a46b98eef13d85cda74e4ac8c (MD5) license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Previous issue date: 2012-02 / Esta pesquisa tem como objetivo principal analisar iniciativas de Gestão de Processos de Negócio (Business Process Management – BPM) no setor público com a proposta de identificar fatores que são críticos para o seu sucesso. O contexto é definido por organizações públicas brasileiras que possuem iniciativas de BPM. A motivação deste trabalho designa-se pelos altos índices de falhas na indústria e pela baixa investigação empírica no contexto público sobre os fatores críticos de sucesso. As particularidades e o crescente interesse do setor público por iniciativas de BPM também contribuíram para a motivação. Caracterizada como uma pesquisa empírica, esta dissertação utilizou procedimentos que focaram em coletar dados em organizações a fim de gerar conhecimento a partir deles e alcançar os objetivos da pesquisa. Dessa forma, foram realizados dois estudos de casos múltiplos, um questionário de avaliação e por fim uma discussão com especialistas. Nos estudos de caso, participaram das entrevistas 31 profissionais de seis organizações que desempenhavam papéis de patrocinadores, líderes, analistas de processos, clientes internos e consultores externos nas iniciativas estudadas. O questionário obteve um total de 50 respostas significativas e a discussão contou com 5 especialistas. A partir da análise dos dados coletados, foi possível obter um conjunto de Fatores Críticos de Sucesso (FCS) em iniciativas de BPM focado no setor público. O ambiente estudado confirmou muitos dos FCS descritos na literatura atual. No entanto, como resultado principal, esse ambiente de governo permitiu encontrar novos fatores que não estão evidenciados na literatura, mas que merecem bastante atenção ao conduzir uma iniciativa de BPM em organizações públicas. Além desse resultado, a pesquisa também definiu, através de sugestões de especialistas, estratégias com a finalidade de gerenciar cada fator crítico encontrado. Como principal limitação, deve-se observar que o número de organizações pesquisadas não permite que os resultados sejam generalizados para todas as organizações públicas brasileiras. Como conclusão, deve-se ressaltar que esta dissertação contribui para preencher a lacuna existente na literatura para os fatores críticos de sucesso em iniciativas de BPM no setor público, e serve como base para novos estudos empíricos nesta área.

Flowly is a tool for iBPMS packages, as are these intelligent suites for process management nicknamed by Gartner. These are technologies that make it possible to create and execute processes. Development of processes for these platforms goes through standard IT delivery cycle even for trivial and routine processes. Goal of this thesis is to create a tool for creating runnable business processes based on IBM Business Process Manager platform. The tool will allow creation of executable processes without programming or deep technical knowledge. Processes are created using a wizard like configurator in which processes can be drawn, users have ability to add data to the process, notifications, define SLAs and use other features. Tool created within this thesis is a workflow tool, which is a subset of iBPMS suites. The goal of this thesis is achieved by defining general functionalities of workflow tools which lay down basis of functionalities Flowly should contain. Following chapters describe in detail the creation of the tool, from initial analysis and design to technical details of implementation and user documentation. Benefits of the tool lie in simplicity of creating processes in iBPMS suites, increased agility of the company, when the creation and deployment of new process is shifted into the order of days and in massive reduction of cost of routine processes and agendas due to reduced IT involvement.

The diploma thesis focuses on application of a chosen BPM methodology in a real trade company with the aim of optimization of its processes, identification of the possible improvement areas and proposing measures leading to an increase of the efficiency of the company. One BPM methodology is chosen based on a methodology comparison in the introductory part of the work. A description of the trade company and a process analysis follows. Then an identification of the improvement potential is done and limits of the improvement potential are found followed by the projects proposed, which should lead to an increase of the efficiency of the company's processes. This thesis produces an overview of chosen BPM methodologies and approaches, brings up the results of the process analysis in a real trade company, and proposes a set of project for realization. Ultimately the work done demonstrates a procedure of BPM methodology implementation in a small trading company, which may be replicated in another similar firm.

The aim of this study is to conduct a thorough theoretical study on developing a managerial framework for replacing paper based contracts with e-contracts in the agriculture environment in the North-West Province. Every business should adapt to the current economic environment, especially new technology, and need to consider the risk and reward within the industry. Businesses should analyse any new processes and investigate its impact and whether a competitive advantage is created. An extensive literature study has been conducted on the factors that could assist to develop a managerial framework. Firstly, CRM - a good CRM system will improve customer service and increase customer satisfaction, which will yield more loyalty. Secondly, improved technology will shorten the value chain by adding more value to each product or service. Thirdly, new technology, such as e-contracting, will reduce the time it takes to contract with customers and reduce the overall processing costs. Fourthly, training is crucial for any business to be successful. Fifthly, Business Process Management (BPM) system will assist a business to implement a new process. Lastly, it is important to investigate what resistance to change a business can expect. An empirical research has been conducted to investigate the effect what e-contracting has on the agriculture environment in the North-West Province in order to enable the author to develop a managerial framework to assist an agriculture business to improve customer service. It could be concluded that there is a good linkage between the results of this study and the literature. A managerial framework that can be used for the purpose of replacing paper based contracts with e-contracts in the agriculture environment in the North-West Province, has been proposed. / MBA, North-West University, Potchefstroom Campus, 2014

The aim of this study is to conduct a thorough theoretical study on developing a managerial framework for replacing paper based contracts with e-contracts in the agriculture environment in the North-West Province. Every business should adapt to the current economic environment, especially new technology, and need to consider the risk and reward within the industry. Businesses should analyse any new processes and investigate its impact and whether a competitive advantage is created. An extensive literature study has been conducted on the factors that could assist to develop a managerial framework. Firstly, CRM - a good CRM system will improve customer service and increase customer satisfaction, which will yield more loyalty. Secondly, improved technology will shorten the value chain by adding more value to each product or service. Thirdly, new technology, such as e-contracting, will reduce the time it takes to contract with customers and reduce the overall processing costs. Fourthly, training is crucial for any business to be successful. Fifthly, Business Process Management (BPM) system will assist a business to implement a new process. Lastly, it is important to investigate what resistance to change a business can expect. An empirical research has been conducted to investigate the effect what e-contracting has on the agriculture environment in the North-West Province in order to enable the author to develop a managerial framework to assist an agriculture business to improve customer service. It could be concluded that there is a good linkage between the results of this study and the literature. A managerial framework that can be used for the purpose of replacing paper based contracts with e-contracts in the agriculture environment in the North-West Province, has been proposed. / MBA, North-West University, Potchefstroom Campus, 2014

Mémoire numérisé par la Direction des bibliothèques de l'Université de Montréal.

La coordination d'activités coopératives est aujourd'hui une préoccupation importante dans un contexte globalisé où les équipes travaillent de plus en plus de façon distribuées dans le temps, l'espace et dans les organisations. Fournir un support sur permettant la modélisation et le contrôle de l'exécution de ces activités fait partie de nos préoccupations depuis plusieurs années. Le problème a été abordé de plusieurs façons, en particulier en essayant d'adapter les modèles issues du monde de la gestion des procédés pour tenter de leur donner des qualités de flexibilité et d'agilité aussi bien sur les modèles que sur l'exécution. Ce travail a également donné lieu à une expérimentation en situation sur la coopération pour comprendre les mécanismes humains sous-jacent à la coopération. Il a également eu pour résultat l'implantation d'un moteur de workflow flexible aujourd'hui en production.

The charge equalization for the battery power source with battery power modules (BPMs) in series is presented in the thesis. The bidirectional power converters in BPMs are able to serve as chargers with buck conversion during the charging stage. Even though connected in series, all modules can substantially be operated individually, retaining the advantages of independent operation, such as flexible control, easy protection, simple maintenance, and favorable battery power management. Investigation results indicate that automatic charge equalization is possible for the discontinuous conduction mode (DCM) operation. On the other hand, charge equalization can be achieved much faster by individually regulating the charging currents at the continuous conduction mode (CCM). According to the analyzed results, an equalization strategy is proposed to solve the charge imbalance problem by scheduling the individual battery current. Experiments are carried out to demonstrate the effectiveness of charge equalization.

This thesis investigates the discharging behavior of serial boost-type battery power modules (BPMs). Even though the BPMs are connected in series to cope with a higher output voltage, all batteries in the BPMs can substantially be operated individually so that can realize the balanced discharging control strategy. By which, the battery currents are scheduled in accordance with their state-of-charges (SOCs).A battery power system formed by 10 boost-type BPMs is built, in which a micro controller is used for detecting the loaded voltages, estimating the SOCs, and controlling the duty ratios of the power converters. Experimental results demonstrate the balanced discharging capability of the serial BPMs. In addition, fault tolerance mechanism is introduced to isolate fault or exhausted batteries and keep the system working with a reduced load.

¡@Business process doesn¡¦t change with technology or business objectives following with the change of environment outside enterprises. Hence, enterprises require business process improvement or BPR to improve the existing business processes. When enterprises demand business process improvement or BPR, they can¡¦t analyze and improve business process without business process modeling. Choosing an adequate tool form numerous business process modeling and analysis tools is an important work. Therefore, author chooses 4 mature tools, ARIS, IDEF, UML and INCOME to discuss. ¡@In my thesis, author enumerate the advantages and comment of each tool at first, then using a material requiring and purchasing to stock process as an example to prove the advantages. Then, Based on the 4 perspectives concluded by Curtis and Kellner, et al. to develop further factors under each perspective. Concluding the evaluating criteria under each factor to evaluate business process modeling tools. And to present each tools about business process modeling.