The Thesis is conducted based on analysis of a business shared service centre, all factors to consider before the establishment, its scope, model, and the most important is to see advantages as well as to realize the shortcomings of this kind of business model. The country which is analyzed is the Czech Republic; more particular is the city of Prague; and the company is SAP Business Service Centre of Europe (BSCE). In this Thesis, first of all, the PEST (Political, Economic, Social and Technology) environmental analysis has been conducted. The work continues with the SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis of the company SAP AG, from which, we can see that opening a SAP BSCE is a part of SAP strategy which supposes to benefit the company. In order to establish the BSCE, the SAP management board has to consider the factors such as Organization, People, Processes and IT Infrastructure. After analyzing approximately 20 cities in Europe, SAP has chosen Prague as the best mix of quality and costs factors. SAP BSCE covers the functions of Human Resource and Finance and Administration, which provide services to internal and external customers of many countries in Europe, Middle East, and Africa. SAP BSCE has brought back many advantages such as cost-savings, high quality service, business availability and flexibility, and business transparency and legal compliance. On the other hand, there are still many short-comings, such as the high turn-over rate of staff, difficulties in harmonization and standardization of processes and IT infrastructure, and how to prove the quality of service. Despite these challenges, SAP BSCE has put efforts into trying to overcome these problems. At the end of the Thesis, as per analysis of SAP financial results of business activities during the crisis, it is proven the setting up a shared service centre was a good decision of SAP and it paid off with the contribution to help SAP overcome the impacts of crisis.

Context and Objectives: There is an increasing recognition that there is great potential in utilizing learning in client relationships as this can enable service providers to develop relational capabilities and more successfully manage relationships. Building on this premise, the present study argues that learning in relationships relates to the ability to learn from the local context to leverage relationship success. To do this, requires an understanding of what drives success in each stage of relationship development and how this can be achieved to ensure success. The aim of the research is to explore the potential for learning in business service relationships, through the exploration of learning needs relevant in stages of relationship development. Learning needs are defined as what service providers need to learn about how to leverage successful relationships at each stage of development. Research Methodology: The study employs two qualitative case studies of business service providers that provide contextually differing embedding conditions for relationships and learning. Data has been gathered through interviews with individual service providers, observation of practice and organisational documentation. The research undertaken explores service providers’ approach towards relationship development, with the aim of identifying critical factors influencing success in each relationship stage and corresponding opportunities for learning through the experiences and challenges faced by service providers in practice. Findings: Results highlights that learning from the local context is critical for managing relationship success. Critical success factors for each stage are identified from the experiences and challenges faced by service providers across the two cases. These are translated into learning needs for each stage that aim to guide service providers’ attempts to learn from the local context in order to inform and adapt their approach. The appreciation of learning needs in relation to the unique context of each organisation directs attention to corresponding guidelines for practice. The research concludes with the proposition of a theoretical model for learning in relationships as well as a practical learning needs framework that can be incorporated in service providers’ practices for managing client relationships. Importantly results suggest that becoming relationally capable requires a transition to embracing a learning orientation in terms of both philosophy and process. Research Relevance and Implications: The study extends the potential for the creation of a relational capability in business relationships through the exploration of learning needs. Findings suggest that relationship management can be viewed as a cyclical process of learning and adaptation where success at each stage rests on the ability to read and learn from the local context and engage in appropriate actions in practice. The study contributes towards practice, by providing a practical framework through which service providers can develop relational learning. Exploration and appreciation of learning needs in stages of relationship development can aid service providers in the establishment of appropriate approaches towards intervention or stimulation of relationship success.

Problem- In the townships and rural areas of the Western Cape province of South Africa unemployment can be as high as 60%. For many, starting a business is the only viable option to survive. There are many organizations seeking to help entrepreneurs to successfully start and manage a business, but services are significantly lacking. We therefore wish to determine what business service providers in the Western Cape are doing today to help necessity entrepreneurs succeed, and what can be done better in the future to facilitate entrepreneurship in the region. Purpose- The purpose of our research is to identify measures necessary to facilitate successful entrepreneurial start-up activities in the Western Cape province of South Africa for necessity entrepreneurs. Method- To address our purpose we have used snowball sampling to conduct six in-depth interviews with necessity entrepreneurs and eight with Business Service Providers using semistructured interviews. In addition, we have utilized convenience sampling to interview 27 necessity entrepreneurs with whom we conducted brief interviews. Results- From our research it can be concluded that the most important measure necessary to facilitate entrepreneurship for necessity entrepreneurs in the Western Cape is to increase the entrepreneurial capacity of the people. People must be provided with the resources to develop the skills and mindsets necessary to succeed as an entrepreneur and see entrepreneurship as a way of making a career. Secondly, resources must be diverted so that those necessity entrepreneurs with a viable business plan and necessary capacities are provided financial assistance to establish their business. Thirdly, the provincial government must make significant improvements in the abilities of entrepreneurs to access markets. Currently entrepreneurs cannot efficiently access markets and are thereby withheld from valuable business opportunities. Fourthly, the services offered by business service providers must be made more effective and achieve a much greater standard of quality in order to help those most in need better. We are optimistic with regards to development of entrepreneurship in the Western Cape, but must emphasize the fact that there is a significant need for change with regards to services offered to necessity entrepreneurs.

Today, the healthcare IT vendors develop interfaces for their products to comply with the IHE Profiles and test them with other vendors in annual events, called IHE Connactathons which are one week events organized to perform interoperability testing. Network configuration including hostnames, IP addresses,port numbers for healthcare services and URLs for the various web services used in IHE profiles are stored on online databases accessible from the IHE website. When all companies register for participation to the connectathon, a default configuration is created in the database, assigning default values for healthcare service specific parameters. Afterwards, a company is expected to use the configuration parameters from that database during the connectathon. Except from the connectathons, the vendors could not test their products with other vendors&rsquo / . In this thesis, research on IHE Configuration Management Tool based on IHE profiles, ebXML ebBP, CPP and CPA specifications is presented. The intention behind developing such a tool is to automate the creation and exchange of configuration information between IHE Actors in a Virtual Connectathon Portal. The results of this research enable the IHE product vendors to test their products in interactions with other vendors through the web anytime/anywhere by automatic business service interface configuration. The research enables the healthcare systems to engage with many trading partners at the same time automatically. The work presented in this thesis is realized as a part of IST-027065 RIDE project funded by European Commission.

<p>Problem- In the townships and rural areas of the Western Cape province of South Africa unemployment can be as high as 60%. For many, starting a business is the only viable option to survive. There are many organizations seeking to help entrepreneurs to successfully start and manage a business, but services are significantly lacking. We therefore wish to determine what business service providers in the Western Cape are doing today to help necessity entrepreneurs succeed, and what can be done better in the future to facilitate entrepreneurship in the region.</p><p>Purpose- The purpose of our research is to identify measures necessary to facilitate successful entrepreneurial start-up activities in the Western Cape province of South Africa for necessity entrepreneurs.</p><p>Method- To address our purpose we have used snowball sampling to conduct six in-depth interviews with necessity entrepreneurs and eight with Business Service Providers using semistructured interviews. In addition, we have utilized convenience sampling to interview 27 necessity entrepreneurs with whom we conducted brief interviews.</p><p>Results- From our research it can be concluded that the most important measure necessary to facilitate entrepreneurship for necessity entrepreneurs in the Western Cape is to increase the entrepreneurial capacity of the people. People must be provided with the resources to develop the skills and mindsets necessary to succeed as an entrepreneur and see entrepreneurship as a way of making a career. Secondly, resources must be diverted so that those necessity entrepreneurs with a viable business plan and necessary capacities are provided financial assistance to establish their business. Thirdly, the provincial government must make significant improvements in the abilities of entrepreneurs to access markets. Currently entrepreneurs cannot efficiently access markets and are thereby withheld from valuable business opportunities. Fourthly, the services offered by business service providers must be made more effective and achieve a much greater standard of quality in order to help those most in need better. We are optimistic with regards to development of entrepreneurship in the Western Cape, but must emphasize the fact that there is a significant need for change with regards to services offered to necessity entrepreneurs.</p>

The Local Business Service Centre (LBSC) programme launched by the government of the Republic of South Africa in 1995 to provide business development services to small business, moreso in the Black communities, did not live up to expectations. This is according to the responses of a sample of 400 small business owners who were researched regarding the effectiveness of the LBSC programme, with a usable questionnaire response rate of 37.8%. The purpose of this ex post facto research, conducted in 2006 and 2007, was to evaluate the impact of the LBSC programme on small businesses in the Gauteng Province of South Africa. The results will assist in developing strategies for the delivery of business development services (BDSs) that would meet the expectations of all stakeholders. This is the challenge facing South Africa. The better-known service centres include the Small Business Development Centres in the United States of America and Business Link in the United Kingdom of Great Britain; and international brands like the Enterprise Development Centres sponsored by the International Labour Organisation. These centres provide business development services such as information, basic management training and referrals to more advanced services. The quantitative research was based on a questionnaire consisting of 42 variables and one open-ended question. The questionnaire was sent to 400 small business owners who had received counselling from the LBSCs. The questionnaire was developed from a literature review on service centres in the developed and developing world; the qualitative studies of Bloch&Daze in 2000 and Urban-Econ in 2002 which were conducted nationally, and structured qualitative interviews with former government officials and existing LBSC owners. The open-ended question solicited respondents to specify the type of service centre that would meet their requirements. According to the four-point Likert scale used, most respondents “disagree” that the LBSCs were effective, and the rating was just shy of the 2.5 median. Three factors emerged from the responses: “capacity and professionalism”; “productive relationship” and “empowering association”. According to a t-test and an analysis of variance (Anova), there was no statistical difference between the means and mid-points of the independent variables for the three factors which indicated “disagree”, except “capacity and professionalism” and “empowering association” in terms of turnover. The independent variables included the age of the SMME owner, the qualifications of the owner, the turnover, the number of employees and the age of the entity. The researcher has recommended an eight-point SMME development strategy as the basis to introduce a new generation of service centres to stimulate entrepreneurship and provide business development services. The recommended eight-point strategy will also assist to assess new business development services centres being introduced by various governments. / Thesis (DCom)--University of Pretoria, 2010. / Business Management / unrestricted

The aim of the Master of Thesis is to recommend the most appropriate combination of tools of various social networks to support the business activities in the Real estate market. The theoretical part of the work acquaints with the principles of social networking and the reason for its use in business. In addition to the positive impact of using social networks while implementing business the work also describes their negatives. Despite the fact that social networks are very popular nowadays, their use is not suitable for presentation of all kinds of business activities. The work includes a chapter dealing with the specifics of the real estate market and a chapter introducing tools of the selected social networks, which are mainly used by the estate agents to support their business activities. This is due to ability to assess the connection in using social networks in the real estate business. The practical part of the work deals with analysis of using particular tools of four social network sites -- Facebook, Google Plus, Twitter and YouTube by twenty leading Czech real estate companies. Based on the received results and the author's own practical experience, the work suggests recommendation of an appropriate combination of the social network tools that in practice lead to the efficiency increase in communication with customers and to the transparency increase of companies in general.

Title: Research of sports center KK - aerobik service quality. Objectives: The aim of this thesis is a marketing research of quality of service provi-ded by the fitness center KK - aerobik in Prague 4 Modřany. After evalua- ting the empirical data obtained marketing research, using Brady's model define problem areas and suggest measures to improve the quality and in-crease customer satisfaction with the offered services. Methods: In this thesis the method of quantitative interviews with Brady's model in modification for fitness was used. Evaluated data were organized in excel sheets. Based on these data graphs have been processed of which the re-sults are clearly visible. Results: After evaluating all of the data and their comparison we identified several remedial measures that should contribute to improving the quality of ser-vices provided by the researched subject. Improving the quality will con-tribute to higher client satisfaction and thus to increase the traffic and thus to higher satisfaction of the management. Keywords: Service, quality, service quality, business, marketing research, questionary, customer, customer's satisfaction.

This business plan will reveal the scalable business model that BizAbroad Xpress has devised, namely, by creating an online platform that brings together, on the demand side, entities that simply want to start a business (such as register a new company) in a foreign jurisdiction without the hassles that are traditionally associated with the processes involved, and, on the supply side, the carefully vetted top tier business service providers (such as lawyers) that desire to increase the number of their high value international customers. This business plan includes details on how the BizAbroad Xpress method is appealing enough to make the aforementioned entities and service providers to want to switch from the traditional ways of service engagement and provision to the BizAbroad Xpress way, as well as how this new way possesses sufficient competitive advantage to acts as a challenging barrier of entry to other potential competitors in the business service category.

Magister Educationis - MEd / Continuous learning has been identified as a key element for SMMEs to succeed in their drive to build productive capacity, to compete, to create jobs and to contribute to poverty alleviation in South Africa. Without the necessary business skills and insight, emerging entrepreneurs will not be able to run their business successfully. Therefore, emerging small business owners especially those in rural areas attend the general, basic, government-subsidized courses provided by non-profit organizations.To ensure that learning is being transferred to the workplace, the Western Cape Business Development Centre (WCBDC) applies the concept of mentoring as a follow-up programme. In layman’s term, a business mentor refers to someone who is experienced in business, trustworthy and professional, trained and up-to-date in their advice.The goal of the research was to evaluate the impact of the WCBDC’s mentoring program on the development of marketing skills of an established small business. I did a case study on one of the successful small businesses in Saldanha, The Marine and Industrial Coaters (MIC), whose owners have attended the Western Cape Business Development Center’s (WCBDC) entrepreneurial development program and then enrolled for its business mentoring programme.Since the mentoring programme commits a substantial amount of resources to mentoring and requires a lot of time from the WCBDC, it is of interest to see whether the expected goals of the mentoring programme – to enhance the entrepreneurs’ business skills and to lead entrepreneurs to business growth – are achieved. I have focused on the development of marketing skills and found that the entrepreneurs’ marketing knowledge and skills did developed as a result of the programme. More efforts need to continue to sustain the existing momentum. However, success in implementing the mentoring programme will depend on essential factors such as selfdirected learning, facilitative and multiple mentoring, application of both psychosocial and career mentoring functions, and shared accountability and responsibility of both mentee and mentor.