Main focus of the thesis lies in the corporate management decision support deploying and using IT / ICT. Specific technology described is Business Activity Monitoring. The contribution of the work lies primarily in two planes. The first plane is to create as far as the most comprehensive view of the BAM. The findings are collected from different directions and areas. The first direction of research is focused on the development of Business Intelligence and description of BAM as a trend of BI, including the stages of development and projections into the future. The second direction focuses primarily on a detailed circumscribe of BAM. Its definition, deployment assumptions, basic models, the way how business can benefit from BAM usage. The third guideline shows the classification of BAM surrounded by the other / similar technologies and business solutions -- BI and BSM, and the search key differences. The second level of the work is to support the AML implementation in a specific environment of banks using BAM. This is a practical demonstration of the possibility of using BAM in practice. Basic design solution lies in the analysis of risks arising from the law and the current state of the solution. By mapping of banking processes and searching for points of risk it is then possible to deploy these risks BAM tools for their management. Motion of support lies mainly in conceptual terms.

This thesis is focused on service in frame of enterprise computing and composition of these services. This brings a number of issues in large spectra of perspectives and this thesis has the ambition these issues resolve. The goal of this thesis is considering the principles application of service oriented architecure and standard methodologies in composition of internally managed by process complex business service, which composes services in SAP information system and which use resources of IBM WebSphere Process Server and IBM WebSphere ESB Server. The basic presumption to goal achieve is precise identification and definition of service. Also important is the notion of composition. So what are especially logical links between services. Based on this service identification it is going to be clarified the options of its composition and it is going to be specified the importance of service definition and composition in enterprise computing area. After defining the services in computing context the thesis is going to be focused on composite business services. Composite business services are going to be analyzed from three perspectives: Engineering, Management and Governance. The benefit of thesis is answer to question if it is possible in specific environment with specific conditions to compose business services, which respect the criterions of three perspectives: Engineering, Management and Governance. If the composition of those business services will respect generally respected standards and recommendations in a defined environment. Thesis in its structure passes from general knowledge about services to knowledge about services in frame of enterprise computing. This knowledge is based on analysis and recommendations of methodologies which are focused on service oriented IT management. Knowledge of this analysis are became basis for definition of three perspectives. Principles defined in three perspectives are going to be verified in real experiment.

According to the service orientation design paradigm there are business (BS) and electronic services (ES). BS encapsulate business concerns. ES encapsulate computing systems, information systems and software applications. In environments with a high number of BS and ES the decision on which ES provides the most suitable support for a certain BS is not a trivial task. The objective of the thesis is to provide models, methods, and techniques for preselection of ES for a given BS. Preselection is about reducing the large amount of ES to a significant smaller amount under the consideration of a particular BS.

According to the service orientation design paradigm there are business (BS) and electronic services (ES). BS encapsulate business concerns. ES encapsulate computing systems, information systems and software applications. In environments with a high number of BS and ES the decision on which ES provides the most suitable support for a certain BS is not a trivial task. The objective of the thesis is to provide models, methods, and techniques for preselection of ES for a given BS. Preselection is about reducing the large amount of ES to a significant smaller amount under the consideration of a particular BS.

This thesis is about the quest to build effective strategies to support the development of enterprise on the margins of the economy, to create jobs and reduce poverty. A core part of this challenge includes grappling with the role of markets in development, and of markets as a critical part of the context in which enterprise development in rural and peri-urban areas can either provide a path out of poverty – or instead serve to lock people into poverty. The thesis explores these issues by tracking the experience of the Mineworkers Development Agency (MDA) as it attempted to grapple with this challenge. MDA is the development wing of South Africa’s National Union of Mineworkers (NUM) , and was set up to create jobs and support enterprise development for communities affected by the loss of jobs on the mines. The thesis covers a fourteen-year period in MDA’s history, from its inception in 1988 until 2002. It tracks the learning process across several phases in the development of MDA’s approach. These included the development of worker co-operatives, the establishment of business service centres, value-chain work in the craft sector, and the commercialization of a juice product from the indigenous marula berry. In the process, MDA engaged with an emergent paradigm in the development sector called ‘Making Markets Work for the Poor’. Can markets really be made to work for the poor? Or even just made to work ‘better’ for the poor? Or is the process of inclusion in markets inexorably and inevitably one of making the poor work for markets? The thesis explores these issues in the context of MDA’s experience, locating this within a wider set of theoretical concerns over the role of markets in society, and the ways in which societies have protected themselves from the negative impacts of the development of market economies. It draws on wider political economy approaches to argue that markets are institutions that are socially constructed, and explores what scope there might therefore be to construct them differently. While recognising the importance of social protection, the thesis argues that there is a need to go beyond defensive strategies aimed at protecting society from markets, to identify new terms of engagement within markets to shape markets, and to harness their wealth-creating potential in ways that have different distributional consequences, as part of a long-term agenda of eradicating poverty.

Current realization techniques for service-oriented architectures (SOA) and business process management (BPM) cannot be efficiently applied to any kind of application scenario. For example, an important requirement in the finance sector is the continuous evaluation of stock prices to automatically trigger business processes--e.g. the buying or selling of stocks--with regard to several strategies. In this paper, we address the continuous evaluation of message streams within BPM to establish a common environment for stream-based message processing and traditional business processes. In detail, we propose the notion of standing processes as (i) a process-centric concept for the interpretation of message streams, and (ii) a trigger element for subsequent business processes. The demonstration system focuses on the execution of standing processes and the smooth interaction with the traditional business process environment.

隨著企業越來越重視資訊科技服務管理及流程效能的議題，加上過去兩年由國內外資訊大廠所倡導的ITIL觀念也漸漸成形，部分大型企業已開始依據ITIL所定義的資訊處理流程，逐步導入於其企業內部作業流程中。除了ITIL標準與解決方案外，如何有效地建置CMDB 成為實施ITIL重要的一環。 根據itSMF於2006提出的分析，導入ITIL時，企業主要面臨的幾項挑戰，包括： 1. 組織成員是否願意接受、付出及執行。 2. 高階管理階層是否願意支持、並提供足夠的資源。 3. 如何將ITIL整合到現有的管理流程、執行及評價ITIL的成功價值。 4. 設計及具體呈現ITIL的執行過程。 5. 如何建立一個合適的組織架構、如角色定位、責任及權利劃分……等。 6. 如何獲得及整合各種支援技術或工具。 ITIL 所強調「IT 即業務，業務即IT」的資訊化社會之成形，也是必然的發展方向。從各學術期刊文獻中可以找出以ITIL 為研究主題之學術論文，然而，卻難以找到以ITIL 之核心 CMDB為探討主題之學術論文。本研究從探討台灣製造業電子化特性，佐以各家導入CMDB的方法論，透過案例分析探討導入CMDB 之方法論，推論出台灣製造業導入CMDB前考慮之特性以及更適合台灣的製造業之CMDB之導入方法論。藉由此四大階段的CMDB導入方法，能協助資訊部門在導入 CMDB時能有一個指引可遵循，能夠有效率的導入CMDB，達到Quick Win的目標。效益包括： 1. 依據ITIL或BSM 藍圖，找出企業IT 服務管理問題所在。 並由台灣製造業商業模式，製造模式及運籌模式推出製造業導入CMDB前考慮的特性，得出核心服務並定義服務模型，依重要狀況先後導入。 2. 從四家CMDB導入方法整理出四大階段，此四大階段導入方法符合製造業快速得出成效的要求，並定義每一階段步驟、里程碑及產出文件。 3. 台灣製造業可將此方法論做為導入CMDB 之參考。其他產業亦可將此方法論做為參考。企業可根據實際情況，決定自那個階段切入。 / As the concept of ITIL is widely being promoted across various industries, the topics of IT Service Management and Process Availability are becoming the focal points for many enterprises. Many large enterprises have already implemented ITIL-compliant processes throughout their internal IT organizations. Among many ITIL-related projects, the effective and efficient implementation of CMDB is of particular importance. Nevertheless, it is hard to find research conducted on CMDB, the integral component of ITIL, even though there is no shortage of academic literature on ITIL subject alone. This thesis seeks to define the pre-implementation requirements and implementation methodologies of CMDB that are most suited to manufacturing industries in Taiwan through the application of case studies. The focus on business priority is no doubt the next step in the IT evolution. This paper seeks to assist IT organizations accomplishing the goals of implementing CMDB effectively and efficiently, and define the critical success factors needed to achieve quick wins. The benefits include: 1. Explore the issues within the enterprise IT Service Management with the help of ITIL or Business Service Management Blueprint. Define CMDB’s pre-implementation requirements, implementation phases, and the resulting service models while considering the unique business model and strategy-making processes of Taiwanese manufacturing industries. 2. Consolidate the four CMDB implementation phases necessary to achieve quick-wins from four CMDB implementation cases, and define the procedures, milestones and deliverables of each phase. 3. This four-phase methodology can act as the reference to CMDB implementation not only to Taiwanese manufacturing industries, but other industries as well. Enterprises can decide the most suitable phase to initiate the CMDB project as they see fit.