No século XXI, a gestão do conhecimento e da inovação nas organizações se tornou uma ferramenta primordial nos novos modelos organizacionais, tanto na busca de garantia da sobrevivência organizacional como para a manutenção de uma vantagem competitiva sustentável. A percepção da sociedade sobre a relevância da gestão do conhecimento como parte do processo de inovação é crescente. O desafio é conseguir saber o valor agregado da gestão do conhecimento e identificar a limítrofe para a inovação. Sendo assim, o objetivo da pesquisa foi verificar as inter-relações existentes entre valores, gestão do conhecimento e inovação a fim de determinar quais valores empresariais associados à gestão do conhecimento impactam na geração da inovação. Na busca de responder aos objetivos propostos, definiu-se que este trabalho deveria ser multimétodos. Iniciou-se a partir de uma pesquisa exploratória, pela abordagem qualitativa, A pesquisa qualitativa foi realizada em quatro parques tecnológicos, sendo dois no Brasil e dois na Espanha. A partir desta compreensão construiu-se um modelo de entrevista semiestruturada que foram aplicadas em empresas de base tecnológica, instaladas no Brasil e na Espanha. Com estes dados levantados, percebeu-se a necessidade da construção de um inventário de valores empresariais e para que isso fosse possível utilizou-se como referência o procedimento metodológico quantitativo, o Protocolo Eva. Com o inventário de valores e as praticas do conhecimento definidas elaborou-se uma survey que foi aplicado em empresas brasileiras e espanholas de base tecnológica. Para atender ao objetivo de identificar quais os valores empresarias que influenciam na gestão do conhecimento decidiu-se pela utilização da abordagem quantitativa análise de regressão logística. Como resultados: pode-se verificar que os valores empresariais que explicam a gestão do conhecimento como geradora da inovação são: autonomia, competência, competitividade, excelência, justiça e respeito na Espanha. No Brasil temos: autonomia, competitividade, dignidade e solidariedade; a partir desses valores empresarias apontados, mediu-se o grau de correlação existente entre estes valores e as práticas da gestão do conhecimento para as empresas de base tecnológica na Espanha e Brasil; outra contribuição acadêmica foi o desenvolvimento de uma metodologia para a construção do inventário de valores, uma contribuição teórica, que pode ser utilizada em novos estudos, bem como novas possibilidades de pesquisa a partir deste estudo. / In the 21st century, the management of knowledge and innovation in organizations has become a key tool in the new organizational models, both in the quest for assurance of organizational survival and for maintaining a sustainable competitive advantage. The perception of society about the relevance of knowledge management as part of the innovation process is growing, and the biggest challenge is to be able to know the added value of knowledge management and to identify the boundary for innovation. Therefore, the objective of the research was to verify the existing interrelations between values, knowledge management and innovation in order to determine which business values associated with knowledge management impact on the generation of innovation. In the search to answer the research questions and the proposed objectives, it was defined that this work should be multi-methods. The qualitative research was carried out in four technological parks, two in Brazil and two in Spain. Based on this understanding, a semi-structured interview model was developed and applied to technology-based companies based in Brazil and Spain. With this data, we realized the need to build an inventory of business values and for this to be possible, the Eva Protocol was used as a reference. The inventory of values and defined knowledge practices elaborated A survey that was applied in Brazilian and Spanish companies of technological base. In order to meet the objective of identifying which entrepreneurial values influence on knowledge management, we decided to use the quantitative approach of logistic regression analysis. As a result, it can be verified that business values explain knowledge management as the generator of innovation and also pointed out which business values within this context better explain this relationship for technology-based companies in Spain and Brazil. Another contribution was the development of a methodology for the construction of the inventory of values that can be used in new studies, as well as new possibilities of research from this study.

One of the major challenges of MIS activities is the difficulty in measuring the effectiveness of delivered systems. The principal purpose of my research is to explore this field in order to develop an instrument by which to measure such effectiveness. Conceptualisation of Information System (IS) Effectiveness has been substantially framed by DeLone and McLean's (1992) Success; Model. But with the innovation in Information Technology (IT) over the past decade, and the constant pressure in IT to improve performance, there is merit in undertaking a fresh appraisal of the issue. This study built on the model of IS Success developed by DeLone and MeLean, but was broadened to include related research from the domains of IS, Management and Marketing. This analysis found that an effective IS function is built on three pillars: the systems implemented; the information held and delivered by these systems; and, the service provided in support of the IS function. A common foundation for these pillars is the concept of stakeholder needs. In seeking to appreciate the effectiveness: of delivered IS applications in relation to the job performance of stakeholders, this research developed an understanding of what quality means in an IT context I argue that quality is a more useful criterion for effectiveness than the more customary measures of use and user satisfaction. Respecification of the IS Success Model was then proposed. The second phase of the research was to test this model empirically through judgment panels, focus groups and interviews. Results consistently supported the structure and components of the respecified model. Quality was determined as a multi-dimensional construct, with the key dimensions for the quality of delivered IS differing from those used in the research from other disciplines. Empirical work indicated that end-user stakeholders derived their evaluations of quality by internally evaluating perceived performance of delivered IS in relation to their expectations for such performance. A short trial explored whether, when overt measurement of expectations was concurrent with the measurement of perceptions, a more revealing appraisal of delivered IS quality was provided than when perceptions alone were measured. Results revealed a difference between the two measures. Using the New IS Success Model as the foundation, and drawing upon the related theoretical and empirical research, an instrument was developed to measure the quality/effectiveness of delivered IS applications. Four trials of this instrument, QUALIT, are documented. Analysis of results from preliminary trials indicates promise in terms of business value: the instrument is simple to administer and has the capacity to pinpoint areas of weakness. The research related to the respecification of the New IS Success Model and the associated empirical studies, including the development of QTJALIT, have both contributed to the development of theory about IS Effectiveness. More precisely, my research has reviewed the components of an information system, the dimensions comprising these components and the indicators of each, and based upon these findings, formulated an instrument by which to measure the effectiveness of a delivered IS.

<p>When discussing the value of an information technology (IT) system, the most common approach is to take on the perspective of either the organization introducing the IT system or the end users. The purpose of this thesis has been to study the values of both stakeholder groups in order to define what system characteristics are the most desirable from a dual-stakeholder point of view.</p><p>Through a series of contextual inquiries, interviews and questionnaires, the value perceptions of end users and IT managers at a large European rail operator were investigated. The results of the study point to a high degree of similarity in the value perceptions of end users and IT managers, although the former were generally focused on short-term value while the latter also were concerned about long-term, sustaining value.</p><p>The findings are applicable to practitioners wishing to take a dual perspective on IT value as well as academics looking to find touch points between usability and business strategy. In the context of end users and IT managers, the most important system characteristics that maximize value for both stakeholder groups were found to be Availability, Recoverability, Efficiency, Reliability and Future Proofness.</p>

When discussing the value of an information technology (IT) system, the most common approach is to take on the perspective of either the organization introducing the IT system or the end users. The purpose of this thesis has been to study the values of both stakeholder groups in order to define what system characteristics are the most desirable from a dual-stakeholder point of view. Through a series of contextual inquiries, interviews and questionnaires, the value perceptions of end users and IT managers at a large European rail operator were investigated. The results of the study point to a high degree of similarity in the value perceptions of end users and IT managers, although the former were generally focused on short-term value while the latter also were concerned about long-term, sustaining value. The findings are applicable to practitioners wishing to take a dual perspective on IT value as well as academics looking to find touch points between usability and business strategy. In the context of end users and IT managers, the most important system characteristics that maximize value for both stakeholder groups were found to be Availability, Recoverability, Efficiency, Reliability and Future Proofness.

No século XXI, a gestão do conhecimento e da inovação nas organizações se tornou uma ferramenta primordial nos novos modelos organizacionais, tanto na busca de garantia da sobrevivência organizacional como para a manutenção de uma vantagem competitiva sustentável. A percepção da sociedade sobre a relevância da gestão do conhecimento como parte do processo de inovação é crescente. O desafio é conseguir saber o valor agregado da gestão do conhecimento e identificar a limítrofe para a inovação. Sendo assim, o objetivo da pesquisa foi verificar as inter-relações existentes entre valores, gestão do conhecimento e inovação a fim de determinar quais valores empresariais associados à gestão do conhecimento impactam na geração da inovação. Na busca de responder aos objetivos propostos, definiu-se que este trabalho deveria ser multimétodos. Iniciou-se a partir de uma pesquisa exploratória, pela abordagem qualitativa, A pesquisa qualitativa foi realizada em quatro parques tecnológicos, sendo dois no Brasil e dois na Espanha. A partir desta compreensão construiu-se um modelo de entrevista semiestruturada que foram aplicadas em empresas de base tecnológica, instaladas no Brasil e na Espanha. Com estes dados levantados, percebeu-se a necessidade da construção de um inventário de valores empresariais e para que isso fosse possível utilizou-se como referência o procedimento metodológico quantitativo, o Protocolo Eva. Com o inventário de valores e as praticas do conhecimento definidas elaborou-se uma survey que foi aplicado em empresas brasileiras e espanholas de base tecnológica. Para atender ao objetivo de identificar quais os valores empresarias que influenciam na gestão do conhecimento decidiu-se pela utilização da abordagem quantitativa análise de regressão logística. Como resultados: pode-se verificar que os valores empresariais que explicam a gestão do conhecimento como geradora da inovação são: autonomia, competência, competitividade, excelência, justiça e respeito na Espanha. No Brasil temos: autonomia, competitividade, dignidade e solidariedade; a partir desses valores empresarias apontados, mediu-se o grau de correlação existente entre estes valores e as práticas da gestão do conhecimento para as empresas de base tecnológica na Espanha e Brasil; outra contribuição acadêmica foi o desenvolvimento de uma metodologia para a construção do inventário de valores, uma contribuição teórica, que pode ser utilizada em novos estudos, bem como novas possibilidades de pesquisa a partir deste estudo. / In the 21st century, the management of knowledge and innovation in organizations has become a key tool in the new organizational models, both in the quest for assurance of organizational survival and for maintaining a sustainable competitive advantage. The perception of society about the relevance of knowledge management as part of the innovation process is growing, and the biggest challenge is to be able to know the added value of knowledge management and to identify the boundary for innovation. Therefore, the objective of the research was to verify the existing interrelations between values, knowledge management and innovation in order to determine which business values associated with knowledge management impact on the generation of innovation. In the search to answer the research questions and the proposed objectives, it was defined that this work should be multi-methods. The qualitative research was carried out in four technological parks, two in Brazil and two in Spain. Based on this understanding, a semi-structured interview model was developed and applied to technology-based companies based in Brazil and Spain. With this data, we realized the need to build an inventory of business values and for this to be possible, the Eva Protocol was used as a reference. The inventory of values and defined knowledge practices elaborated A survey that was applied in Brazilian and Spanish companies of technological base. In order to meet the objective of identifying which entrepreneurial values influence on knowledge management, we decided to use the quantitative approach of logistic regression analysis. As a result, it can be verified that business values explain knowledge management as the generator of innovation and also pointed out which business values within this context better explain this relationship for technology-based companies in Spain and Brazil. Another contribution was the development of a methodology for the construction of the inventory of values that can be used in new studies, as well as new possibilities of research from this study.