Abstract This research adopts DeLone & McLean (2003) information system success Model to take the Service Quality of KHB Information System service quality as the research subject, and makes an investigation on the Service Quality of KHB Information System users like ships shipping industry, the ship serves the agent industry, loading and unloading contracting industry, etc. It is carried by the questionnaire and discusses the correlation between information quality, system quality, service quality and user satisfaction relations. This discovery of the research is listed as follows¡G ¤@¡B "Information Quality" positively affects "User Satisfaction" of KHB Information System. ¤G¡B "System Quality" positively affects "User Satisfaction" of KHB Information System. ¤T¡B "Service Quality" positively affects "User Satisfaction" of KHB Information System. ¥|¡B "User Satisfaction" positively affects "System Benefit" of KHB Information System. The conclusion of the research is that the Service Quality of KHB Information System service quality has a positive influence on the users¡¦ satisfaction, and further positively influences system benefit. Meanwhile, it reveals that users have different needs for the Service Quality of KHB Information System and suggests that KHB may provide tailored service to the users. Keywords¡GInformation System, DeLone & McLean information system success Model

The debate on how to measure the value of IT is an ongoing debate within the IT evaluation research. Research about the value of IT tends to focus on formal aspects and ignore informal aspects such as the subjective perceptions of individuals and researchers acknowledge a lack of informal evaluation methods used in practice. This study aims to answer two research questions: How can informal value of IS be evaluated? and What are the benefits and drawbacks of relying on informal value when assessing IS? To answer these questions a qualitative case study have been conducted using the DeLone & McLean IS Success Model as a theoretical framework. The results show that using the model was successful however we argue that important aspects were missing in the model. The benefits of relying on informal value showed to be the possibilities of discovering aspects of value that are not visible in formal evaluation. The drawbacks of performing an informal evaluation are that they are complicated and time-consuming and do not promise useful results.

A critical factor of e-learning success is the e-learning readiness of the online user. However, there is a scarcity of studies on online instructors' e-learning readiness (E-Readiness) in an online learning environment. The purpose of this study was to evaluate whether there were correlations among online instructor E-Readiness dimensions and factors at the design and delivery stages that affect system outcomes. In this study, the DeLone and McLean model was used as a framework for research to test E-Readiness with the System Design stage (comprising System Quality, Information Quality, and Service Quality), System Delivery stage (comprising System Use, and User Satisfaction) and Net Benefits stage (comprising Net Benefits). A total of 113 online instructors at a Caribbean university system completed a Web-based questionnaire containing previously validated and adapted items. The questions were answered using a five-point Likert scale and the survey results were analyzed using aggregates and linear regression statistical methods. The results revealed that the e-learning systems success score of the university was 4.07 out of 5 or 81.4%, while the E-Readiness score of online instructors was 4.53 out of 5, or 90.6%. Linear regression analysis showed that E-Readiness was a significant and positive predictor of the System Design, System Delivery, and System Outcome stages and their associated dimensions. The results of multiple linear regression analysis showed that the constructs together accounted for 42.2% of the variance in Net Benefits. Of the six predictors in the model, User Satisfaction provided the largest unique contribution when the other predictors in the model were held constant. The other predictors in the model (System Quality, Service Quality, Information Quality, System Use and E-Readiness) were not statistically significant and provided no significant or unique contribution to Net Benefits. Further information is provided regarding factors affecting net benefits among online instructors using online learning environments. This information can be used to address online instructors' barriers to technology use.

When measuring Information Systems (IS) success, it is important to know the type of IS being measured, the systems objectives, and the unit of analysis. As organizations invest in technology to help achieve strategic goals, they need to be able to measure IS success. Measuring the effectiveness of IS from an organizational perspective is the effect it has on achieving organizational goals. The effectiveness of information systems is a measure of net benefits. This empirical study investigated IS success in terms of the DeLone and McLean IS success model variable, net benefits. In order to measure IS success, the context of the investigation and the unit of analysis are as important as what is being measured. This investigation, in the context of a building automation system (BAS), evaluated the net benefits success measurement with the organization as the unit of analysis. Two hypothesis testing studies were conducted. The first study was a predictive investigation, which researched the relationship among the independent variables, kilowatt hours, kilowatt demand, and the dependent variable, the cost of energy. A multiple regression analysis was conducted to understand to what extent the independent variables could predict the dependent variable. The second study was a correlational investigation. This study was conducted to ascertain whether a building automation system affects the cost of energy. A Point Biserial Correlation Coefficient test was conducted to understand the relationship between the cost of energy and stores with a building automation system and those without. A t-test was conducted to understand the level of significance. The results of the analysis showed that the relationship between the cost of energy and a BAS is statistically significant and that the variables kilowatt hours and kilowatt demand are statistically significant as predictors of the cost of energy.

Thesis (M.Com. (Information Systems))--University of the Witwatersrand, Faculty of Commerce, Law and Management, School of Economic and Business Sciences, 2014. / Successful implementation of electronic medical record systems (EMRs) can result in many benefits. However, the adoption and use of EMRs by health workers is often problematic. Understanding the perceptions and attitudes of health workers towards the use of these systems is therefore important. This study has contributed by examining (a) perceptions of health workers towards the characteristics of EMR systems, (b) perceptions of the impacts of EMR use on healthcare delivery and other workplace outcomes (i.e. individual work performance and job satisfaction), (c) their intentions to continue using EMRs. The DeLone and McLean Information System Success model and the Information Systems Continuance model were used to underpin the study and to hypothesize inter-relationships amongst these perceptions and attitudes. The empirical context of the study was Tygerberg Hospital in Cape Town, South Africa. A survey was carried out and 142 responses were obtained from the nurses at the hospital. Results showed that system characteristics, namely, system quality, information quality and service quality were significant predictors of user satisfaction, which in turn was found to be a significant predictor of EMR use. Satisfaction together with perceptions of individual impacts and healthcare impacts was found to lead to continuance intention. Users reported statistically significantly higher levels of job satisfaction than non-users. Healthcare impact perceptions was positively associated with job satisfaction. Based on the results of the study, it is recommended that decision makers, policy makers and EMR vendors pay close attention to the service quality and the system quality of EMRs as these are the key determinants of user satisfaction. It is also recommended that managers ensure that all healthcare workers be given access to and encouraged to use EMRs to perform their work related task as EMR users have been shown to have higher levels of job satisfaction than non-users.

One of the major challenges of MIS activities is the difficulty in measuring the effectiveness of delivered systems. The principal purpose of my research is to explore this field in order to develop an instrument by which to measure such effectiveness. Conceptualisation of Information System (IS) Effectiveness has been substantially framed by DeLone and McLean's (1992) Success; Model. But with the innovation in Information Technology (IT) over the past decade, and the constant pressure in IT to improve performance, there is merit in undertaking a fresh appraisal of the issue. This study built on the model of IS Success developed by DeLone and MeLean, but was broadened to include related research from the domains of IS, Management and Marketing. This analysis found that an effective IS function is built on three pillars: the systems implemented; the information held and delivered by these systems; and, the service provided in support of the IS function. A common foundation for these pillars is the concept of stakeholder needs. In seeking to appreciate the effectiveness: of delivered IS applications in relation to the job performance of stakeholders, this research developed an understanding of what quality means in an IT context I argue that quality is a more useful criterion for effectiveness than the more customary measures of use and user satisfaction. Respecification of the IS Success Model was then proposed. The second phase of the research was to test this model empirically through judgment panels, focus groups and interviews. Results consistently supported the structure and components of the respecified model. Quality was determined as a multi-dimensional construct, with the key dimensions for the quality of delivered IS differing from those used in the research from other disciplines. Empirical work indicated that end-user stakeholders derived their evaluations of quality by internally evaluating perceived performance of delivered IS in relation to their expectations for such performance. A short trial explored whether, when overt measurement of expectations was concurrent with the measurement of perceptions, a more revealing appraisal of delivered IS quality was provided than when perceptions alone were measured. Results revealed a difference between the two measures. Using the New IS Success Model as the foundation, and drawing upon the related theoretical and empirical research, an instrument was developed to measure the quality/effectiveness of delivered IS applications. Four trials of this instrument, QUALIT, are documented. Analysis of results from preliminary trials indicates promise in terms of business value: the instrument is simple to administer and has the capacity to pinpoint areas of weakness. The research related to the respecification of the New IS Success Model and the associated empirical studies, including the development of QTJALIT, have both contributed to the development of theory about IS Effectiveness. More precisely, my research has reviewed the components of an information system, the dimensions comprising these components and the indicators of each, and based upon these findings, formulated an instrument by which to measure the effectiveness of a delivered IS.

Limited research has been conducted on how system administrators actually can affect information systems (IS) after they have been implemented; hence, this study examines how system administrators can affect IS success in an implemented IS. The study identified a system administrator´s affect on the three IS quality dimensions in the DeLone and McLean IS success model. The empirical findings was based on a single case study where the data was collected through interviews with the system administrator and the system assistants, but also through a questionnaire answered by the users of the IS. The empirical findings suggested that the system administrator can affect IS success through the IS quality dimensions both directly and indirectly. The system administrator´s affect on IS success proved to be highly dependent on the external system vendor and the structure of the internal support unit.

For many years researchers have been troubled with the evaluation of Information Systems (IS) concluding to a lack of understanding as to the time, methods and tools for measuring the impact of IS on organisational performance. Motivated by this lacuna in the literature, this thesis explored the relationship between Information Systems’ Effectiveness and Organisational Performance. The theoretical framework is based on the Delone and McLean’s (D&M) IS success model which is widely adopted in the IS research. Based on a comprehensive literature review on the older and more recent studies the research framework incorporated several new items used by researchers for the measurement of the D&M dimensions. Following a web survey on 168 Greek firms this study sheds some light into the IS field by focusing on how IS effectiveness measures affect Organisational Performance. Data for this study was collected by means of a web-link questionnaire and a sample of 700 companies of different sizes operating in various industries. Many descriptive statistics of academic and managerial importance were produced. Following a correlation analysis and Exploratory Factor Analysis, 15 factors were used for Multiple Regression analysis conducted to test a number of hypotheses around the relationship between the dependent construct (organisational performance) and the independent construct (IS effectiveness). This thesis contributes to existing research in the following ways. First, this study extends our knowledge on IS effectiveness as we adapted and modified DeLone and McLean's model of IS success to incorporate new variables from recent research. The results indicate a significant statistical link between IS effectiveness and performance measures. Second, it provides a holistic framework for measuring Organisational Performance with financial and non-financial variables. Finally, the study presents findings from Greek companies that have adopted IS providing practioners with advice for the practices that can lead to possible and realistic benefits.

No / The purpose of this paper is to examine the success (by measuring intention to use and user satisfaction) of the online public grievance redressal system (OPGRS) from the perspective of the citizens of India. The success of this e-government system is examined using an integrated IS success model. The model developed includes the constructs such as system quality, information quality, service quality, perceived usefulness, perceived ease of use, perceived satisfaction, perceived risk, and behavioral intention. The proposed integrated research model of IS was validated using the response taken from 419 citizens from different cities of India. The empirical outcomes provided the positive significant connections between all 12 hypothesised relationships between eight constructs. The empirical evidence and discussion presented in the study can help the government to improve upon and fully utilise the potential of the OPGRS as a useful tool toward a transparent and corruption free country.

Yes / The purpose of this article is to examine the success of the online public grievance redressal system from the perspective of the citizens of India. The empirical outcomes provided the positive significant connections between all 13 hypothesized relationships among the seven constructs. The empirical evidence and discussion presented in the study can help the Indian government to improve upon and fully utilize the potential of the online public grievance redressal system for transparent and corruption free country.