Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2017-03-15T13:31:02Z No. of bitstreams: 1 Ulisses Prates Junior.pdf: 718268 bytes, checksum: f605a6e6c89069f7fafc1675a769bd46 (MD5) / Made available in DSpace on 2017-03-15T13:31:03Z (GMT). No. of bitstreams: 1 Ulisses Prates Junior.pdf: 718268 bytes, checksum: f605a6e6c89069f7fafc1675a769bd46 (MD5) Previous issue date: 2017-02-23 / Conselho Nacional de Pesquisa e Desenvolvimento Científico e Tecnológico - CNPq / Pontifícia Universidade Católica de São Paulo - PUCSP / The growing attention which is given to public safety nowadays takes into a deep discussion related to the study of Chief of Police´s role, who is the first actor of criminal prosecution to take the initial steps that will lead to solving a crime and that, in most of times your decision is permeated of discretionary, space that reveals the importance of his ethics skills for taking decisions that must always preserve human dignity / O destaque cada vez maior que se é dado à segurança pública nos dias atuais enseja uma discussão e aprofundamento do estudo da atuação do Delegado de Polícia, que é o primeiro ator da persecução criminal a tomar as medidas iniciais que levarão ao esclarecimento de crimes sendo que, em muitas das vezes sua decisão é permeada de discricionariedade, espaço em que se revela importante a sua formação ética para a tomada de decisões que deverão preservar sempre a dignidade da pessoa humana

The police force has shown itself to be a workplace that often suffers from burnout syndrome. In turn, this leads to a reduced desire to work among the employees and it can even go as far as voluntary termination. Previous research describes that praise has a good effect on employee’s motivation towards work, which is an important factor of success within organizations. People can find themselves motivated in different ways. One may feel motivated due to a form of self-interest while another may feel motivated due to some type of external pressure and compulsion. How praise in turn affects different types of motivation within the police is however unexplored. The purpose of the thesis is therefore to investigate how verbal rewards in the form of praise from chiefs can affect police officers' work motivation. To answer the purpose of the essay, a qualitative interview study was conducted on police officers. The choice of police officers in external service was based on the fact that it is an occupational group who circulate out in society and face many different types of challenges and stressful efforts daily at work. Therefore, it was seen as particularly interesting to study whether their work motivation is affected by praise. The focus of the study has been to investigate how police officers receive praise, in which way they prefer to receive praise and finally how praise affects their work motivation. Eleven police officers on external duty have been interviewed. The study shows that the effect of praise from the chief of police on the police's work motivation varies. During our thesis, we highlight four different types of motivation, which we then investigate whether praise from the manager has an effect on or not. Worth mentioning is that the majority of police officers do not see praise as the primary focus in their work. Many police officers see themselves getting driven by their own goals and not least by the society for which they work. However, the study shows that praise tends to influence their various motivations to a certain extent. / Poliskåren har visat sig vara en arbetsplats som ofta drabbas av utmattningssyndrom. I sin tur leder detta till minskad arbetslust hos de anställda och det kan till och med gå så långt som till frivillig uppsägning. Tidigare forskning beskriver att beröm har en god påverkan på arbetsmotivation hos medarbetare och arbetsmotivation är en viktig framgångsfaktor inom organisationer. Människor kan i sin tur uppleva sig motiverade på olika sätt. En individ kan känna motivation på grund av ett eget intresse medan en annan kan känna motivation på grund av någon typ av externt tvång. Hur beröm i sin tur påverkar olika motivationstyper inom polisen är emellertid outforskat. Syftet med uppsatsen är därav att undersöka hur verbala belöningar i form av beröm från chefen påverkar polisers arbetsmotivation. För att besvara syftet med arbetet har vi genomfört en kvalitativ intervjustudie på poliser. Valet föll på poliser i yttre tjänst då det är en yrkesgrupp som dagligen rör sig ute i samhället och stöter på många olika typer av utmaningar och påfrestande arbetsinsatser. På grund av det sågs det extra intressant att studera huruvida deras arbetsmotivation påverkas av beröm. Fokus i studien har varit att undersöka hur poliser får beröm, hur beröm påverkar deras arbetsmotivation och på vilket sätt de själva föredrar att få beröm på. Sammantaget har elva poliser i yttre tjänst intervjuats. Studien visar att hur beröm från chefen påverkar polisens arbetsmotivation varierar. I arbetet lyfter vi fyra olika motivationstyper som vi sedan undersöker huruvida beröm från chefen påverkar eller inte. Värt att nämna är att majoriteten av poliserna inte ser beröm som det primära i deras arbete. Många ser sig själv drivas av sina egna mål och inte minst samhället som de arbetar för. Däremot visar undersökningen att beröm tenderar att påverka deras olika motivationer i viss mån.

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