This diploma thesis deals with identification and description of factors which influence internal coaching in organizations. Based on summarized findings from literature, research papers and articles there are described goals, principles and models of coaching, profile of the coach and contributions to a coachee. Subsequently, coaching is put into the organizational context and presented as one of the development method. Emphasis is put on the internal coaching and its process and on internal coaches. The diploma thesis entails an empirical research based on which are presented key factors that influence internal coaching in organizations from the perspective of guarantors of coaching, internal coaches an coachees. Key words: coaching, internal coaching, employee`s development, coaching process, coach, coachee

This thesis deals with the methods of coaching as a leadership in professional basketball clubs in the Czech Republic. The objective of the thesis is to determine how much the professional basketball coaches are familiar with methods of coaching and whether they use any of them in their daily practice. To find the necessary information there has been used a questionnaire survey through email correspondence with coaches. The results are then compared with the information obtained through studying books of leading American coaches. The benefits of this thesis are identification and evaluation of the coaching utilization in management of professional basketball teams. The issue of coaching in this or any other sports in the Czech Republic has not been written up into any book. The actual summary of foreign literature dedicated to this topic is also beneficial. The bonuses of this thesis are the recommendations to improve the performance of basketball coaches. Recommendations and conclusions of this thesis can be useful not only for improving the work of the respondents of this questionnaire, but they can be used as general source for increasing work efficiency in the management of sports teams. The thesis may also be used by basketball players to expand their knowledge of the development of their own abilities and skills. The results are also useful for the Czech Basketball Federation, Association of Basketball Coaches, which is responsible for the methodology of coaches' education and universities providing a two-year educational program Trainers' School. The thesis could be divided into four main parts. The first part deals with the general areas of coaching, its use, attitudes and personality coach. The second part focuses on the area of sports coaching and then the specifics of leadership in basketball. The third part deals with the exploration of the use of coaching in leading basketball teams by professional trainers. The final section summarizes the results of individual coaches and provides recommendations to improve their work.

The dissertation is comprised of two qualitative, exploratory studies with an overarching research goal to deepen understanding of Olympic level sport coaching expertise through the development of an in-depth case study. These studies take a constructivist view that emphasizes the active construction of knowledge with social boundaries in which meaning is constructed by the reasoning of the individuals who experience it (Rockmore, 2011). In this case, the individuals include an Olympic rowing coach and 18 of his athletes, from a particular period of his coaching career. With an emphasis on the context of Olympic level rowing, this dissertation followed ethnographic traditions in developing a case study of an Olympic level rowing coach within his coaching community in Canada during three Olympic quadrennials (from 2001 to 2012). Informed by the elements of the integrated definition of expert and effective coaching (Côté & Gilbert, 2009), the two distinct but interconnected studies in this dissertation contributed to a detailed examination of the Olympic coach and his philosophy, principles, knowledge and coaching practices and the impact of these elements on athlete outcomes within the specific context of Olympic level rowing. Outcomes from the two studies are indicative of the utility of the knowledge framework and the integrated definition of coaching effectiveness and expertise (Côté & Gilbert, 2009) to guide this study of expert coaching. The extensiveness of this research goes beyond the question of which criteria determine whether a coach is identified as an expert, to reveal the expert's coaching philosophy, his unique practices, and methods interwoven with clear linguistic and behavioural intentionality. The Olympic coach directed all of his efforts at striving for continued expertise for himself and his athletes. Mutuality of trust and respect was the basis of the athlete-coach effective and valued partnership, which supported their collective goal of achieving Olympic excellence. The findings identified that this productive relationship was supported by the integration of the Olympic coach’s professional, intrapersonal and interpersonal knowledge with a superior contextual understanding. In particular, the interpersonal knowledge of the Olympic coach was identified as essential to the commitment of the participant athletes to his training program and the shared goal of Olympic success. The Olympic coach’s expert practice was facilitated by his deliberate presence in the training venue, his transformative leadership and adaptive expertise, a form of expertise that provides clarity on specific features of the Olympic coach’s practice and accounts for his innovations in the sport of rowing. These explanatory constructs of deliberate presence, transformative leadership and adaptive expertise emerged from both studies. The findings also provide perspective on the lasting impact of his coaching on his athletes and the sport of rowing. / Graduate

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The purpose of this study was to make an investigation of the use of motion pictures and film strips in the coaching of athletics in a selected group of high schools in Texas. It was proposed, also, to formulate conclusions as to the practices utilized in connection with these visual aids in the coaching technique and to make recommendations for their use by coaches as outgrowths of the study.

Doctor of Education / Department of Educational Leadership / Trudy A. Salsberry / The titles of professional books on the topic of coaching are numerous, coaching professional development offerings are widespread and schools across the country are hiring teachers to serve in coaching roles. There is great interest around the topic of coaching and much is being written about the support that is needed for coaches as well. According to professional literature the few case studies that have been done address various types of coaching in different contexts—making it impossible to draw conclusions across them. While there is an abundant amount of literature around the topics of the various coaching roles and support needed for coaching, a study of the implementation of a coaching approach and the role of leadership has not been conducted. We do not know about the range of coaching experiences, how those arrangements were enacted and the formal leadership features in these partnerships. This study provides information that addresses this gap in the literature. This qualitative study used the path-goal theory of leadership and the 21 leadership responsibilities identified by the Mid-Continent Research for Education and Learning as a means to examine one school district’s approach to implementing a content coaching program. Thirty-two participants including Central Office personnel, principals, and content coaches were interviewed. The themes of this study suggest that it is important to establish goals and guidelines for a coaching program as foundational pieces. From these goals and guidelines, coaching roles and responsibilities can be clearly established and outcomes measured. In addition, the study suggests key pieces of good coaching partnerships to include support in many varieties and opportunities from strong professional development specific to coaching to networking with coaches. Further, the study identifies leadership responsibilities that impact second-order change that can contribute to these coaching partnerships. Recommendations to implementing successful content coaching programs in this study are discussed.

Companies worldwide are facing a severe competition from an increasing number of domestic and foreign competitors, who put extra pressure on the achievement of market efficiency and performance. In this context, research and transference of managerial tools aimed at increasing performance has become decisive for organizations. One particular tool, the coaching of the sales force, has been largely praised by practitioners and scholars alike as a central managerial activity increasing employee's performance. As salespeople's performance is a key antecedent of organizational performance, research on sales coaching as a tool for increasing performance is critical. Despite its importance, research on coaching has been scarce and inconsistent, and published work has been predominantly practice-driven and guru-led, lacking solid theoretical basis. Additionally, the relationship between coaching and performance has not received conclusive support, and the mediating variables linking coaching with performance have not been studied; these restrictions limited the explanations and predictive capacity of present models. This research tries to close the gap between what is presently known about coaching and what should be known in the opinion of both practitioners and scholars, by answering two general research questions: 1) does coaching by the sales manager have an impact on salesperson's performance?; and 2) what are the mediating mechanisms that turn coaching by the sales manager into salesperson's performance? This dissertation presents a model based on two institutionalized' theories, Leader-member Exchange (LMX) Theory and Goal-setting Theory; LMX is a dyadic, relational theory, useful to explain the high quality relationship developed between coach and coaché during the coaching intervention, and some of the proximal outcomes of this relationship; goal-setting theory is particularly useful in sales contexts, where salespeople have clearly defined goals, to understand how the coaching intervention can mobilize salesperson's cognition and motivation in order to achieve the goals. The model explores the motivational and cognitive process enacted by the coaching intervention that have an impact on salesperson's performance, and proposes different ways through which coaching could be translated into increased performance; according to the model, the coaching intervention helps the salesperson to develop new task-specific strategies , which increases his capacity of adapting to different selling situations; additionally, the characteristics of the coaching intervention increases his goal commitment and his self-efficacy ; in consequence, the salesperson will spend more effort , with greater persistence , and will choose better strategies; as a consequence of increased sales adaptability, new strategies, goal commitment, self-efficacy and effort, salesperson's performance will also increase. The model was tested using data collected early in 2011; a local Latin-American branch of a global industrial company and a Canadian bank accepted to participate in the study, and invitations to take a web-based survey were sent to their sales forces. I received 186 complete, usable responses, for a total response ratio of 40.43%, which were used to test the model using Structural Equation Modeling. Results supported the main hypotheses; the conclusion of the dissertation is that the coaching intervention actually enacts motivational and cognitive mechanisms in the salesperson that allows him to increase his performance. These mechanisms are increased effort, adaptive selling, sales planning, new strategies, goal commitment and self-efficacy. The dissertation contributes to the solution of the research problem in several ways. First, it proposes a model of coaching mediators, an issue that has not been addressed by previous research. The model represents an original perspective that advances the field of coaching research by enlarging our understanding of the processes addressed by the coaching intervention. Second, the model proposes two complementary ways for achieving performance; one that considers the motivational aspects of the coaching intervention, where an increased performance is achieved through increased goal commitment and effort; the other one considers the cognitive aspects of the coaching intervention, where an increased performance is achieved through increased adaptive selling and sales planning behavior, and the development and implementation of new task-related strategies. These two ways are consistent with present research on adaptive selling and sales performance. Third, the model is based on two institutionalized theories: LMX and Goal-setting Theory. The use of these theories is an original approach, useful to understand how coaching work in sales contexts. As the proposed model is not based on any particular practitioner's model or set of experiences, it can potentially be generalized through a large series of organizational settings. Finally, the results of this research contributes: 1) to the advancement of scientific knowledge through the development of an original, theory-based model of coaching mediators, as well as 2) to the solution of a managerial problem by providing practical insights to practitioners willing to implement successful coaching processes in their organizations.

The purpose of this Summary of Portfolio is to set the thesis within a context of the work previously assessed within the Doctorate in Business Administration (DBA) programme. It therefore reflects on the learning achieved and summarises key findings of the pre-thesis work, Personal and Professional Review: Action Learning; and Business Research Methods, while recognising the personal and professional journey undertaken and reflecting how I reached the starting point of the thesis component of the programme. For many years, I considered that the opportunity to undertake doctoral study would be pinnacle of my academic achievement. I wanted to have the opportunity to make a fresh and meaningful contribution to practice-based knowledge of the Human Resource Profession. The pre-thesis programme commenced with Personal and Professional Review module, that enabled me to review my previous Human Resources career, and my development and learning over this period. This reflection allowed me to gain a deep insight into my own actions and preferences that had guided and supported my career choices. I was able to engage in deep reflection on achievements in the light of the enhanced personal self-knowledge and review my whole career progression and achievements and plan for the future. An element of this reflection triggered a major development in my career and at the mid-point of the DBA programme I decided to leave my role as a Director in a large local authority. Human Resources and Organisational Development was a career I had followed for over twenty-five years when I decided to start the next stage of my career as an independent Executive Coach and Organisational Development Consultant. The development of individuals and organisations had been an area of professional interest for a considerable time and in 2007 I qualified as an Executive Coach through Leeds University. As a senior practitioner, my first-hand experience in Executive Coaching, together with an interest in how individuals use coaching had led to the desire to research the use of Executive Coaching in Local Government. Through the Business Research Methods module I was able to formulate a detailed proposal for my thesis. In the module I re-engaged with both qualitative and quantitative research methods and further increased my knowledge in this area with the acquisition of advanced research skills that provided a sound base for the commencement of my major research project. During the journey I have had the opportunity to use my capabilities as an independent, self-reliant and self-motivated learner, together with incorporating my existing learning achievements, qualifications and experience into academic credits towards a DBA. The programme has allowed me to develop real expertise in areas of interest to me, and my profession. On reflection, it has allowed me to fulfil my desire to prove that I could operate as proficiently in an academic environment as I do as a practitioner. I now feel that I have addressed, what I felt was an in-balance. Before this journey, I considered my practitioner ability was far greater than my academic ability. Through doctoral study, I have addressed this, and recognise my achievement of gaining extensive academic knowledge, understanding and academic skills, and feel I can hold my own in an academic setting. I have also been able to gain an overview of theory and conceptual frameworks that further strengthen my approach to teaching and learning. The research into new areas and developing wider knowledge has resulted in a new Executive Coaching model that will now be shared through academic forums and professional networks to the advancement of my own professional practice and for the benefit of the wider profession.

Although it seems clear that coaches become effective practitioners through idiosyncratic combinations of learning experiences (Werthner & Trudel, 2009), little is known about how and why this occurs and impacts on coaching knowledge and practice (Cushion et al., 2010). This research sought to understand the processes and impact of coaches learning in the context of UK youth football coaching, specifically centring on a formal education course. The research process utilised a pragmatic and integrated perspective, influenced by impact evaluation frameworks (e.g. Coldwell & Simkins, 2011). A group of 25 coaches were investigated at different points over a period of a year and a half, using a mixture of semi-structured interviews, systematic observations, video-based stimulated recall interviews and course observations, to build up increasingly in-depth levels of data. Using the principles of grounded theory methodology (Strauss & Corbin, 1998) as well as mixed analyses of variance (ANOVA), changes in the knowledge use and practice behaviours of course candidates, and equivalent coaches not undertaking formal education, were compared. The course had subtle impacts on coaches knowledge conceptions in interaction with wider knowledge sources, yet impact on practice was generally demonstrated only in the areas of questioning content and individually directed coaching interventions. Mismatches between the espoused theory of the course and what the candidates actually perceived, as well as a lack of individualised support to overcome disjuncture (Jarvis, 2006) created barriers to learning, preventing integration of theoretical conceptions into altered coaching practice. A substantive grounded theory was generated to explain the underpinning double-loop cognitive filter and reflective feedback processes involved in coaches learning. The model demonstrated that practitioners learning, guided by existing biography and driven by a practical focus on what works , was heavily influenced by context. Meaningful learning connected knowledge with implementation in practice through reflection. These processes help explain uneven learning across individuals; addressing for the first time questions of what works , how , 'why', and for whom in coach learning (McCullick et al., 2009). Thus the results generate an understanding of coaches learning which can be practically relevant in fostering better opportunities to enhance the development of capable and creative coaches.

This study sought to understand how the application of a network analysis of rugby gameplay could inform coaches of their teams’ patterns of play in an effort to aid their teams’ performance. A qualitative case study utilizing open-ended interviews and a process of evaluation and constant comparison served as a guiding framework for this the data collection and data analysis methods incorporated during this study. Results of the study identified four key findings. First, incorporating elements of community based action research into the design of a case study provided the researcher with an opportunity to build effective working relationships with both participants. Second, providing coaches with effective feedback that informed them of their player’s performance was critical to the performance analysis (PA) process. Third, modifying the network analysis process to meet the participant’s needs was key in providing applicable analysis during the cases study. Fourth, performance analysts and coaches, like those in this case study, require video feedback, linked to the network analysis, if the network analysis process is to be considered informative. Finally, creating a PA process that is able to adapt to the coaches changing needs as well as the work cycles the organization proceeds through is a benefit of the NA process that we developed. / Graduate