The premise of this research is to view the decision process that the audience chooses to be the pay member of performing arts as a consuming behavior, and this research takes this consumer behavior for the studying topic. The researcher interviews the audience who is or was the pay member of performing arts, and analyzes the interviewing data by the Grounded Theory¡¦s process from Open Coding, Axial Coding, to Selective Coding for building a pay member¡¦s consumer behavior in Taiwan¡¦s performing arts. Besides, according to the pay member¡¦s consumer behavior, the researcher proposes suggestions to performing arts organizations and discusses the practical feasibility of these suggestions by interviewing the performing arts organizations. In order to study the decision process that the audience chooses to be the pay member of performing arts, the researcher interviews 20 audiences who are pay members from different performing arts organizations. The research analyzes the interviewing data by Grounded Theory: firstly it gets 76 concepts in the process of Open Coding, and then integrates the concepts into 16 categories in the process of Axial Coding, finally refines the categories into 5 central categories which are respectively ¡§the cultivation of interests and motivation¡¨, ¡§the media of awareness and contact¡¨, ¡§the combination of decision factors¡¨, ¡§personality¡¨, and ¡§the feedback reaction¡¨. According to the relationship of these categories the research builds up a pay member¡¦s consumer behavior in Taiwan¡¦s performing arts. In addition, the researcher also interviews three performing arts organizations which respectively are ¡§Cloud Gate¡¨, ¡§Godot Theatre¡¨, and ¡§Performance Workshop¡¨. During the interview, the researcher discusses the pay member¡¦s consumer behavior with these three organizations and they also assess the feasibility of the suggestions which this research proposed. By this method, this research hopes can develop the more practicable suggestions of the membership system. in Taiwan¡¦s performing arts. In the conclusion of this research, the researcher proposes not only the advantage and disadvantage of the performing arts¡¦ membership system, and also the suggestions of direction to improve the membership system in Taiwan¡¦s performing arts.

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Abstract The main idea of group buying is to recruit larger number of orders in order to cut down price. In order words, the larger the number of orders is, the more consumers will join due to the resulted lower price. This positive feedback is as the phenomenon of demand externalities found by Kauffman and Wand (2001, 2002). However, from the other viewpoint, there is a phenomenon of death spiral at the beginning of group buying. It indicates that, due to the few orders in the beginning of group buying, consumers are inclined to wait until the price is acceptable. Unfortunately, it results in that consumers will wait for each other¡¦s joining and therefore, the orders will not increase quickly. In order to solve the problem of death spiral, Lai and Zhuang (2004) proposed three incentive mechanisms, sequential-based, time-based and quantity-based models, on purpose of encouraging consumer to participate in group-buying. The experimental result demonstrated the expected performance of the three incentive mechanisms in terms of removing the phenomenon of death spiral. However, we find these incentive mechanisms didn¡¦t stimulate the phenomenon of demand externalities. Based on previous literature and practical experience, price differentiation usually causes customers¡¦ negative emotion and unfairness cognition. The incentive mechanisms designed for solving the problem of death spiral make consumers pay different price. We wonder if it causes unfairness cognition and therefore could not result in the phenomenon of demand externality. The purpose of this research is to understand whether the incentive mechanisms cause consumers unfairness cognition via experiment. The result shows consumers having opportunity to have extra discounts have higher cognition of price fairness than the consumers without chance to have extra discounts. Further, compared with other incentive mechanisms, sequential-based incentive mechanism makes consumers perceive lower cognition of procedural fairness. Finally, we also found that consumers¡¦ fairness cognition has positive effect on their price satisfaction and purchase intention as well. Keywords: Group buying, Fairness cognition, Consumer behavior, Consumer satisfaction

Abstract Through various marketing activities to building brand image is the key to exist for auto firms. The goal of this study is to analyze the influences of demographic variables both on the consumer condition of brand marketing activities and consumers¡¦ buying behaviors. The influence of brand marketing activities on consumers¡¦ buying behaviors is also discussed. It has been found that different demographic variables indeed produce cognitive attitude for the ¡§advertisement notice¡¨, ¡¨brand meaning¡¨, and ¡§brand repute¡¨. Two factors, i.e., ¡§present design¡¨ and ¡§brand meaning¡¨ have positive and significant influences on autos¡¦ core value and economic value. However, ¡§advertisement notice¡¨ has negative influences on autos¡¦ core value and economic value. Finally, some suggestions for auto firms are proposed to future developments. Keywords: Brand marketing, Consumer behavior, EKB Model, Demographic variables

Business Weekly (2003, 11) reported that female managers 25 to 34 had increased by 25% in the end of 2000. 51% of buyers were female in a company. Even, 85% of purchasing decisions were made by women. (Barletta, 2003) Such kind of situation means that female purchasing power is increasing. With the fast development of female market, it can not be ignored the new business opportunity, of course, including the automobile industry. According to the report of American CNW Market Survey Company in 2003, 49% of American new car buyers were female¡F80% of car-purchased decisions were determined by women. Besides, the data of Ministry of Transportation and Communication of R.O.C. in 2004 pointed out that the proportion of domestic female car owner were up to 28.3%, which was rose by 8.9% than in 1998. This tells that the female car market is a hidden cake for marketers. The purpose of the study is to figure out which kind of auto product attributes mix female car consumer will pay more attention to and to investigate the difference of product attributes preference in order to provide marketing strategies for companies. The conceptual of framework of the study was based on EBM consumer behavior model. The study took auto product attributes and consumer demographics as input variables¡F lifestyles variables as the bases of female car market segmentations. Moreover, characteristics of different lifestyles segments were described by several variables that affect the buying process. And respondents were willing and able to buy a car in Kaohsiung area, including car users and potential buyers. Factor analysis was employed for dimension reduction, then cluster analysis was applied for classification, and some statistical method, such as MANOVA, ANOVA, chi-squares are used to test the research hypothesis. The study figured out, through the process of segmentation, three female car consumer types: stylish, omnibearing, and chaste. Besides, the research further showed that three different lifestyles segments had significant difference in the following variables: information source, auto product attributes, purchase price, purchase brand, purchase type, loyalty, and the demographics which included age, occupation, and family life cycle.

By using the E.B.M model, this research sets the traditional tea consumer behavior for dependent variable, demographics and life style variables for independent variable to form the research structure. We ran a statistic analysis for the data that is proceeding purposive sampling to the traditional tea drinkers and examed it. The research mainly discusses the concern with the life style and tea consumer behavior in Kaohsiung area. The results show that the life style factors of Kaohsiung tea drinkers consist of ¡§strict budgeting¡¨¡B¡§traditional home¡¨¡B¡§fashion & extrovert¡¨¡B¡§health & leisure¡¨. By the result of factor analysis, we devided the Kaohsiung tea drinkers to four groups: ¡§canny & balance ¡¨¡B¡§conservative & traditional¡¨¡B¡§sensitive ¡¨¡B¡§casual ¡¨. Each cluster has a significant difference between marriage status¡Bsex¡Bage¡Baveragely monthly income¡Beducation and occupation. According to those five parts of consumer behavior, the business can adjust its marketing strategies by aiming at what the consumers are most interested in. For example, the business can supply different tastes of tea for different groups and satisfy a large number of consumers to increase the sales volume. The promotion of ¡§ tea art¡¨ attracts consumers and creates higher consumer demand. Business can take advantage of mass media to reinforce marketing channel and make the business go up. According to the analysis result, there are some suggestions for different groups. Consumers who are married, over 30 years old, income of 10 to 50 thousand dollars, education under collage, most of them belong to a group which has more sensitive and higher willing for bargaining and the firm should always focus on the pricing strategy. Consumers who are unmarried, under 30 years old, income under 10 thousand dollars, education of collage and above, belong to the group which named casual. Consumers of this group care about to have good interpersonal relationship and healthy lives more than other groups. Consumers who are 21 to 30 years old, income over 80 thousand dollars, education of collage, occupation of self-employment, sex of male, belong to the group which named ¡§canny & balance ¡¨. Consumers of this group care about all the items equally. Consumers who are unmarried, 21 to 30 years old, income of 30 to 50 thousand dollars or under 10 thousand dollars, education of collage, sex of female, belong to the group which named ¡§conservative & traditional¡¨. Consumers of this group are used to go to the same store for purchasing and they have higher brand loyalty than other groups. To sum up, the business should make different marketing strategies for different clusters.

As trend toward liberalization, telecom industry in Taiwan is getting more and more saturated. It means that competition between telecoms firms is getting more and more sharp. As a result, all telecoms firms are striving to gain and keep their customers and trying so hard to understand comsumer behavior on choosing telecoms firms. In the past, researches on consumer behavior are usually base on quantitative methodology. Quantitative researches on consumer behavior focused on specific moment of customers. This research is base on qualitative methodology to extend consumer behavior on choosing telecoms firm from a specific moment to a dynamic model and establishing a thorough consumer behavior on choosing telecoms firm model. This research on consumer behavior on choosing telecoms firm is base on grounded theory. By the analysis and coding process of the interview data that collected from eighteen interviewers in a theorical sampling process, this research generalizes eighty three open coding and fifteen axial coding. In the selective coding process, this research generalize three major concepts of consumer behavior on choosing telecoms firm and establishes a model of consumer behavior on choosing telecoms firm.

This dissertation studies the antecedents and consequences of the flow experience in online retailing environments. Flow is the enjoyable and engrossing experience that people feel when acting with total involvement. A review of previous studies suggests that applying the notion of flow to understand the online consumer experience is a promising but underdeveloped field with several conceptual and methodological issues. This dissertation attempts to contribute to our understanding of flow in online shopping in three ways. First, a three-part validity study was carried out using different approaches to construct validity and involving two sets of two flow measures: the Flow State Scale (FSS, Jackson and Marsh 1996) and the Internet Flow Scale (IFS). The first study related flow to behavioral criteria in online shopping. The second conducted a traditional construct validity study in which we developed and tested a “nomological network” of relationships between flow measures and other logically-related constructs. This study also included a Multitrait-Multimethod validity study. The third was a factorial validity study of the flow construct. These studies provided evidence of construct validity for flow and suggested that the FSS had advantages over the IFS in terms of validity. Second, this dissertation tested a comprehensive model of flow that included the underlying dimensions of flow, the mediating effects of perceived challenge and skill on flow, and antecedents and consequences of flow. Consequences of flow include perceived usefulness, affective responses to the site, and intentions to revisit and purchase. Overall, results based on data collected by a controlled experiment supported our model, suggesting that flow is a second-order construct and positively related to outcome variables. Thirdly, we studied the effect of Web site complexity on flow. Perceived site complexity was found to effect flow negatively. Investigating the effects of it on inducing flow in online shopping may eventually lead us to guidelines for improving the shopping experience by designing more capable Web sites.

Rapid growth of the internet and information technology help people communicate with others around the world through computers. The developing development of virtual communities¡]VCs¡^gather people with the same personalities in a VC website. VCs are not only a place of providing information and social contact for users, but also a precise market segment for marketers. The users of VCs are interested in the information provided within the VCs; therefore, marketers can reach potential customers in VCs more effectively. If the potential customers have high loyalty to a VC, they will consider the information provided by a VC as more important, their opinions on the product will be easily affected, and, ultimately, their purchasing decision will be influenced. Therefore, the purpose of this thesis is to analyze the loyalty of VC users to understand how VCs affect their purchasing decisions based on the EKB model by assuming VCs are external information sources, reference groups, and channels of post-purchase dissonance. Factors that affect VC users, including ¡uTechnology and Service¡v,¡uInformation Content¡v, and¡uEmotional Interact¡v, can be used to discover different types of loyalties of VC users and to understand if VC users are influenced by VCs when purchasing. A web survey was conducted on three VC websites discussing cosmetics¡]Fashion Guide, Urcosme and yam hercafe¡^,from January 18, 2008 to February 1, 2008 and received 416 valid samples. After analyzing the valid samples, the result suggested that¡G 1. ¡uInformation Content¡vis the most critical factor among the three factors of affecting loyalty of VC users. 2. VC users with a high level of loyalty who depend on the information provided by VC web sites consider VC websites as reference groups and are highly influenced by the site¡¦s recommendations 3. The users of high loyalty are affected by VC websites when purchasing. They search information in VCs before shopping, trust the information of VCs, are affected more easily by other VC users and recommend products to VC users or friends. Aside from this, they spend more time on the internet and VC websites than users of spurious loyalty. 4. The loyalty to and purchasing influence caused by a VC of female users are higher than male users as they consider the information provided by VCs more important. Users of low education levels have higher loyalties than those of higher education levels, however students are more easily influenced by VCs when purchasing.