Syftet med denna undersökning är att söka förstå chefens och medarbetarens upplevelser av faktorer som påverkar den verbala kommunikationen mellan parterna samt att synliggöra om dessa faktorer kan skapa förutsättningar för lärande. Jag har använt en hermeneutisk tolkande ansats. Intervjuerna gjordes på två avdelningar i samma organisation. Jag har tolkat resultatet med hjälp av Illeris’ teori om lärande samt med hjälp av teorier om dialog och dialogkompetens. Resultatet visar att faktorer såsom tillgänglighet, tydlighet, lyhördhet, ansvar, socialt samspel och öppenhet i kommunikation är några av dessa faktorer som enligt informanterna påverkar kommunikationen på arbetsplatsen. Tolkningen av resultatet visat att faktorer ger förutsättningar för lärande.

Public librarians need to be ready to meet many different people and the quality of work must be high. Reading promotion work has a special focus in the Swedish Library Act and is also something that the library's visitors value highly. International studies have shown that librarians have found a space through staff book clubs, where they have been able to exchange knowledge and experiences in professional development purposes. In Sweden several public libraries hold different types of staff forums for conversations about reading and literature, all of them to let the librarians gain and give each other knowledge. The purpose of this study is to gain knowledge about Swedish public librarians opportunities for professional development in reading promotion work, through forums for conversations about reading and literature. The study has been conducted by observing forums for conversations about reading and literature and interviewing librarians who participate in these. The results have shown increased job satisfaction and increased confidence in both meeting with the library's visitors and to organize reading promotion activities. The lack of time for reading was said to be the biggest obstacle and is described as a constant dilemma in relation to the library visitors expectations of the library staff. Since there was no previous research in the field within the Swedish context, this study can serve as inspiration for further studies.

No description available.