Background Employee turnover has been a major concern for organisations as far as a global competitive advantage is concerned. Amongst the proximal antecedents of turnover, intention to quit has been determined to exhibit the feelings and perceptions of employees concerning alternatives for the possibility of quitting the current employment relationship. Globally, an increasing portion of employees experiences some form of work overload, emotional and technological demands at the workplace, consequential in the feelings of being vulnerable and insecure. The current study, therefore, investigated the moderating role of pf psychological safety in the relationship between job demands, job resources, and intention to quit. The rationale for the research study Knowledge as to whether job demand and job resources have implications for employee retention will make it possible for practitioners to devise strategies to ensure that employees' level of intention to quit is reduced. For instance, to ensure that job demands are managed to prevent emotional and physical drain and consequently intention to quit. To ensure that employees are offered access in terms of resources to improve their motivation, and thereby reduce the intention to quit. Moreover, knowledge and consideration of the moderating effect of psychological safety on the relationship between job demands and job resources will allow managers to enhance retention strategies and thus provide assurance for higher organisational productivity. Aim of the study The current research study was an exploratory attempt to investigate the moderating effect of psychological safety on the relationship between job demands, job resources, and intention to quit. Whereas the existing literature on conservation resources theory provides valuable frameworks for understanding intention to quit, few researchers have investigated how the intention to quit may be influenced by job demands and job resources, through the mediating effect of psychological safety. Research Design, Sampling, and realised sample The cross-sectional study was used in the current research study as a quantitative approach through descriptive statistics to measure the relationship between intention to quit, job demands, and resources, and this associated being moderated by psychological safety. In other words, by applying descriptive statistics, the cross-section design was used in the current study to enable a detailed analysis of the variables in a systematic and standardised manner (ZangirolamiRaimundo, Echeimberg, & Leone, 2018). This research implemented a structured questionnaire method to get primary data. In other words, the respondents were asked to respond to similar questions in a prearranged manner (Doyle, 2009). A realised sample of n= 114 from the central banking environment was obtained using a convenience sampling approach. Statistical analyses To statistically analyse data, the Statistical Package for the Social Science (SPSS) programme was used. Exploratory Factor Analysis discovered common factors among the items; factor analysis was used to identify common variances. Through direct extraction and rotation methods to improve the interpretation of the factor loadings to reduce ambiguities in the initial analysis. The reliability and validity of the intention to quit, job demands-resources, and psychological safety were assessed through coefficient alpha and factor analysis. In other words, in evaluating the results, the test of reliability data was conducted to determine the Cronbach alpha, which would be acceptable when found to be at a minimum of 0.7 (Taber, 2018). Descriptive and correlational designs were used to provide analysis of data. First to classify and summarise data, and secondly to determine and test for the relationship between intention to quit, job demands-resources and psychological safety as variables of this study Results In investigating the association between job demands (work overload and technological demands) and intention to quit, correlation analysis results indicated a weak and negative relationship between technological demand and intention to quit. to determine whether job resources (job autonomy and performance feedback) would be able to predict the intention to quit, the multiple regression model was performed. Although a weak and negative correlation between job resources and intention to quit existed, there was no sufficient evidence that job resources could be a good predictor of intention to quit since the regression model highlighted an insignificant value of 0.411 which is greater than 0.05. The multiple regression highlighted that when psychological safety was introduced, it was found that combined psychological safety and job demand were good predictors of intention to quit and it was significant at 0.05 since the significance level of the model was 0.03. The multiple regression highlighted that when psychological safety was introduced, it was found that combined psychological safety and job demand were good predictors of intention to quit and it was significant at 0.05 since the significance level of the model was 0.02. Findings The findings from the results supported various discussions and studies in the literature and practice, that psychological safety moderates the relationship between job demands, job resources, and intention to quit. Further evidence was also found in support of the conservation of resources theory. Managerial Implications The results of the present research study embrace a practical implication for organisations in that the findings support the literature suggesting that psychological safety moderates the relationship between job demands, job resources, and intention to quit. The findings further contribute to a growing body of knowledge surrounding intention to quit, job demands, job resources, and psychological safety fields of research.

Syftet med denna studie var att undersöka relationen mellan Work-life balance (WLB) och intentionen att säga upp sig (ITQ) hos skiftarbetare. För att undersöka Work-life balance relation till intentionen att säga upp sig delades work-life balance upp i sina underkategorier Work-family conflict (WFC) och Family-work conflict (FWC). En kvantitativ studie genomfördes via en digital enkät som distribuerades ut till 866 trafikoperatörer som arbetar skift inom en statlig myndighet för trafikledning. Av de 886 tillfrågade svarade 235 på enkäten och 188 av dem kom sedan att användas i analysen då 47 av svaren inte var fullständiga. De 188 svaren analyserades genom en hierarkisk multipel regressionsanalys. Resultatet visade att Work-life balance kan predicera en individs intention att säga upp sig och att Work-family conflikt var den konflikt som förklarade störst del av variansen i ITQ då FWC inte var en signifikant prediktor. Sambandet mellan Work-family conflict och intentionen att säga upp sig var att desto mer Work-family conflict desto högre intention att säga upp sig. / The purpose of this study was to examine the relationship between Work-life balance and Intention to quit among shift workers. To examine the relationship between Work- Life balance and Intention to quit, Work-life balance was split up into its two subcategories Work-family conflict and Family-work conflict. A quantitative study was carried out through a digital survey that was distributed to 866 traffic-operators within a state department that operates in the field of traffic. Of the 866 respondents 235 answered the survey, 47 of the answers were not completed in full and were therefore ejected from the study, total answers used in the study was 188. The 188 answers were analyzed through a hierarchical regression analysis. The results showed that Work-life balance can predict an individual's intention to quit and that Work-family conflict was the conflict that to most extent explained the variance of intention to quit. The result also showed that Family-work conflict were not a significant predictor for intention to quit. The relation between Work-family conflict and intention to quit were displayed in the following way, more work-family conflict resulted in a higher intention to quit.

M. Tech. (Department of Human Resource Management, Faculty of Management Sciences), Vaal University of Technology. / The main purpose of this study was to identify and describe the factors contributing to job satisfaction among employees of non-governmental organisations (NGOs) in Swaziland and to understand the drivers leading employees to think of quitting. Non-governmental organisations are institutions that provide employment opportunities in addition to the private sector and government institutions. The success of NGOs is determined by the availability and commitment of efficient and effective human resources. However, currently, most NGOs are highly affected by staff turnover and, therefore, the quality of the service they provide to the beneficiaries is affected and the financial and non-financial costs of filling vacant posts is significantly increased. To investigate this, a quantitative study was conducted using a structured questionnaire. A total of 300 employees working in NGOs throughout Swaziland were invited to complete the questionnaire and 197 useable responses were collected. The reliability (Cronbach’s Alpha) and construct validity (factor analysis) of the questionnaire were determined. This questionnaire was found to be reliable and valid. The statistical results obtained in this study showed that both forms of job satisfaction (intrinsic and extrinsic) have an inverse relationship with employees’ intentions to quit and that intrinsic job satisfaction was found to have a stronger influence on intention to quit.

Introduction: Over 80% of the world’s one billion tobacco smokers reside in low- and middle-income countries (LMICs); therefore, it is important to understand factors that promote intention to quit smoking in these countries. This study evaluated factors associated with three stages of intention to quit tobacco smoking among adults in LMICs. Methods: Data from 43,540 participants of the Global Adult Tobacco Survey in 14 LMICs were analyzed. Intentions to quit smoking were categorized into precontemplation (referent category), contemplation, and preparation stages based on the transtheoretical model. A multinomial logit model was used to estimate odds ratios (OR) and 95% confidence intervals (CI). Results: Approximately 82%, 14%, and 4% of the smokers were in precontemplation, contemplation, and preparation stages, respectively. Rural residents had increased odds of being in contemplation stage (OR = 1.41, 95% CI = 1.09–1.83) compared to urban residents. Compared to homes where smoking was allowed, smoke-free homes were associated with increased odds of contemplation (OR = 1.77, 95% CI = 1.41–2.23) and preparation (OR = 2.18, 95% CI = 1.78–2.66). Exposure to anti-smoking messages in more than one media channel was associated with increased odds of contemplation (OR = 1.60, 95% CI = 1.33–1.92) and preparation (OR = 1.73, 95% CI = 1.28–2.33) compared to no exposure to anti-smoking messages. Conclusion: The results suggest that anti-smoking media campaigns and smoke-free policies may promote intention to quit smoking in LMICs. While these suggest the need for implementation of comprehensive anti-smoking campaigns and smoke-free policies, longitudinal studies are required to confirm these findings and to evaluate how intention to quit translates into quit attempts in LMICs.

Många utbildade förskollärare arbetar idag inom andra yrken och en brist på förskollärare förutspås av fackförbundet Sveriges lärare. Syftet med studien var att undersöka om det fanns ett samband mellan medarbetarnas skattning av styrkan i det psykologiska kontraktet samt sektorstillhörighet och medarbetarnas avsikt att lämna en tillsvidareanställning som förskollärare. En digital enkät användes där frågorna baserades på en svensk översättning av PSYCONES- projektets mätinstrument samt en svensk översättning av Intention to quit scale. Enkäten besvarades av 65 deltagare som tagit del av den via sociala medier eller genom att de tilldelats en länk via sin chef. En multipel regressionsanalys visade att hur väl det psykologiska kontraktet uppfylldes signifikant kunde predicera intentionen att lämna en anställning som förskollärare.Ett t-test visade att inget stöd fanns för att sektor påverkade intentionen för förskollärare att lämna sin anställning. Resultatet överensstämmer med tidigare forskning och lyfter vikten av att vara medvetna om det psykologiska kontraktets påverkan på relationen mellan arbetsgivare och arbetstagare. / Many educated preschool teachers today work in other professions and a shortage of preschool teachers is predicted by the union Sveriges lärare (Sweden's teachers). The purpose of the study was to examine whether there was a relationship between the employees' estimation of the strength of the psychological contract as well as sector affiliation and the employee's intention to leave a permanent employment as a preschool teacher. A digital survey was used where the questions were based on a Swedish translation of the PSYCONES project's measuring instrument and a Swedish translation of the Intention to quit scale. The survey was answered by 65 participants who took part in it through social medias or by being assigned a link from their manager. A multiple regression analysis showed that how well the psychological contract was fulfilled could significantly predict the intention to leave a job as a preschool teacher. A t-test showed that there was no evidence that sector would affect preschool teachers’ intentions to leave the profession. The result is consistent with previous research and highlights the importance of being aware of the impact of the psychological contract on the relationship between employer and employee.

Le but de ce mémoire est de comprendre l’influence de la satisfaction intrinsèque et de la satisfaction extrinsèque sur l’intention de quitter des travailleurs. Afin d’étudier ce sujet, nous avons formulé trois hypothèses basées sur la théorie des attentes et la théorie des deux facteurs d’Herzberg. La première hypothèse stipule que la satisfaction intrinsèque fait diminuer l’intention de quitter des travailleurs. La seconde hypothèse est formulée à l’effet que la satisfaction extrinsèque fait diminuer l’intention de quitter des travailleurs. La dernière hypothèse stipule que la satisfaction intrinsèque a une influence plus importante sur l’intention de quitter des travailleurs que la satisfaction extrinsèque. Les données utilisées afin de tester nos hypothèses de recherche ont été collectées dans le cadre d’une étude plus vaste portant sur « les liens entre la rémunération, la formation et le développement des compétences et l’attraction et la rétention d’employés clés ». L’entreprise au sein de laquelle les données ont été collectées est dans le domaine des technologies de l’information et des communications (TIC) à Montréal. Les employés interrogés sont les nouveaux employés embauchés par l’entreprise. Les résultats de notre mémoire confirment deux de nos hypothèses. Ainsi, nos résultats ont démontré que la satisfaction intrinsèque fait diminuer l’intention de quitter des travailleurs d’ici six mois, un an et deux ans. De plus, nos résultats ont démontré que la satisfaction intrinsèque a une influence plus importante sur l’intention de quitter que la satisfaction extrinsèque. Par contre, une de nos hypothèses est partiellement confirmée. En effet, nos résultats ont démontré que la satisfaction extrinsèque fait seulement diminuer l’intention de quitter d’ici un an et deux ans et n’a aucune influence significative sur l’intention de quitter d’ici six mois. Le soutien organisationnel perçu est une variable qui a également une forte influence sur l’intention de quitter des travailleurs. Pour terminer, la conclusion de ce mémoire présente en quoi nos résultats peuvent être utiles aux gestionnaires des ressources humaines et des relations industrielles. / The purpose of this study is to analyze the impact of intrinsic and extrinsic satisfaction on workers’ intention to quit. In order to investigate this subject, we have formulated three hypotheses based on the theory of expectations and two-factor theory. The first hypothesis states that intrinsic satisfaction decreases worker’s intention to quit. The second hypothesis stipulates that extrinsic satisfaction decreases worker’s intention to quit. The last hypothesis states that intrinsic satisfaction has a stronger influence on worker’s intention to quit than extrinsic satisfaction. In order to test our hypotheses, we used data collected in a larger study on “ the links between compensation, training and skills development attracting and retaining key employees “. The data were collected in an organization in information technology and telecommunications sector located in Montreal. Newly hired employees were invited to answer the survey. The results of our study confirm two hypotheses. Indeed, our results indicate that intrinsic satisfaction decreases worker’s intention to quit within six months, one year and two years. Moreover, our results show that intrinsic satisfaction has more influence on intention to quit than extrinsic satisfaction. However, our results indicate that extrinsic satisfaction decreases only intention to quit within one year and two years and has no significant influence on intention to quit within six months. Perceived organizational support also has an important influence on worker’s intention to quit. Finally, the conclusion of this study presents how our results can be interesting for human resources and industrial relations managers.

<p>The call centre industry has been one of the fastest growing industries in South Africa. Call centres have for most companies become a basic business requirement for servicing customers. Zapf, Isic, Bechtoldt and Blau (2003: 311) argue that there are high levels of stress amongst employees in call centres, which they believe to be the result of both the work tasks and the interactions with customers. The aim of this study was to establish whether call centre work design and structure contributed to role stress amongst client service representatives (CSRs). It was also the aim of this study to establish whether role stress affected the CSRs‟ levels of job satisfaction and their intentions to quit from their jobs.</p>

Consent for the research study was obtained from the divisional executive of the financial services division being researched and all ethical factors were clarified. All potential participants were engaged in a divisional communication session where participation was advised to be voluntary and anonymity and confidentiality was assured. The results of the study revealed that there was no statically significant relationship between intention to quit and organisational commitment but a statically significant relationship between organisational commitment and age, tenure, marital status and staff with dependants respectively were revealed. Further to that, a statistically significant relationship between intention to quit and age, tenure, marital status was also revealed. Therefore, based on the understanding gained, and the relationship it had with respect to the biographical factors used in the study, it presents organisations with the insight and opportunity to better retain staff. Clear understandings of the limitations of the findings presented are also discussed and additional recommendations for future research are also provided.

The aim of this study was to examine and compare job demand and resource perception of hospital employees in Iceland and Sweden as well as their self-efficacy and intention to quit. These variables have high predictability for attitudes and behavior. Since the two countries were impacted differently by the global financial crisis of 2008, it is interesting to investigate whether these factors differ between them. A cross-sectional data was collected in public hospitals among specialized and unspecialized healthcare employees who responded to a self-administrated questionnaire. Quantitative methodology was used to analyze the differences between the groups. A MANOVA revealed no significant differences in resource perception, self-efficacy and intention to quit. However, unexpectedly, perception of job demands was significantly higher in Sweden. The literature behind this comparison sheds a light on how work conditions and employee well-being can be improved by managing resources and demands. It yields insight into how improvements can be wrought in such a complex system as healthcare in times of financial restrictions. On a practical level, this study emphasizes the importance of fair demands and good resources as a key to well-being because balanced levels of these factors enable employees to respond effectively to their work environment, be more satisfied, motivated, have high self-efficacy and be less likely to quit their jobs. Finally, areas were identified where future research is needed.

<p>The call centre industry has been one of the fastest growing industries in South Africa. Call centres have for most companies become a basic business requirement for servicing customers. Zapf, Isic, Bechtoldt and Blau (2003: 311) argue that there are high levels of stress amongst employees in call centres, which they believe to be the result of both the work tasks and the interactions with customers. The aim of this study was to establish whether call centre work design and structure contributed to role stress amongst client service representatives (CSRs). It was also the aim of this study to establish whether role stress affected the CSRs‟ levels of job satisfaction and their intentions to quit from their jobs.</p>