The Community Policing should not take only the policing viewpoint into consideration, but be carried out by taking the community as the core network functioning conformity. Strategic formulation of Community Policing cannot be self-lauded as police professionalism, but be understood in the context of solving policing problems connected with other topics that depend on widespread opinion consultation, research questionnaires and public verification. Community Policing is precisely what police and people share in mutual governance; it is a witnessing of public affairs participation that carries out democracy at the grassroots level. However, its foundation is established on effective communication, mutual understanding and confidence between the police and citizens. It also depends on environmental social capital to develop gradually. Therefore, it is the key to learn how to respect and yet contain different societies and individuals with cognition of their roles in such societies. Accordingly, we can try to seek collective mutual recognition. This research puts emphasis on the operation pattern of the ¡§partnership spirit¡¨ and the ¡§network governance¡¨ from the ¡§acts as circumstances permit¡¨ characteristic of Community Policing. In addition, it discusses the problem of lack of people-participation in Community Policing in the Penghu area by literature discussion (including area background material analysis), expert interview, interactive management (IM), questionnaire survey of society judgment theory (SJT), cross-territory analysis and so on. Through question analysis and interactive conference, 12 items of the first plan and enhancement drawings are obtained. It belongs to the fourth level according to the IM success rank, i.e. it can discover a suitable plan that promotes the participation of the populace, and thus can be recommended to the policing governance and relevant administration agencies. This research takes Penghu as the background and the IM as the interface. The community populace and the performers of Community Policing network (including government institution, private enterprise and Non-governmental organizations) are the main participants. Then, the collective consensus containing multi-dimensional individual cognition was delivered. Furthermore, the endorsement of the local policing decision-making group was investigated through the V-C-S strategic triangle analysis and the SJT questionnaire. Overall, the twelve plans of top priority can be categorized into three essential strategies: ¡§strengthen the policing management to respond to the populace¡¨, ¡§enhance community empowerment to form a policing network¡¨ and ¡§specialization community policing¡¨, separately presenting the viewpoint of three main participants: the experts, the populace, and the basic unit police. Moreover, ¡§specialization of Community Policing¡¨ was considered to be the top priority. However, taking the above essential strategies as the judgment cues to perform the SJT questionnaire to the local policing decision-making group demonstrates that the policing decision-making commanding officer most take seriously the notion of ¡§strengthen the policing management to respond to the populace¡¨, but the ground-roots staff most take seriously the ¡§enhance community empowerment to form policing network¡¨ strategy. Through the investigation, the IM model is proven to be effective in enhancing public participation in Community Policing affairs and reaching a consensus; through SJT questionnaires, the local policing decision-making group gave high approval to the key strategies from interactive deliberation. The result of the survey also shows that people in different positions could have various considerations and judgments. Thus, this research suggests that enforcement authorities can actualize their policies by adopting IM and reach consensus through public participation and mutual understanding.

Kaohsiung is transforming from a city of heavy industries into one of service industries, the rate of unemployment and adjustment of industry structure are becoming the real challenges for local development. During WTO and the 2009 World Games, moreover, Kaohsiung is expected to rise to the challenge of risks. Meanwhile, demand of citizens in Kaohsiung are not fully corresponded to public policies made by central government, and most of the people don¡¦t care as much as should local affairs because of lack of effective communications between public and private sectors. Therefore, in city marketing efforts, it would be more important to encourage participation and integrate multiple sectors¡¦ opinions as ¡§internal marketing¡¨ rather than just trying to attract businesses to the city. An integrated public affair management(PAM) framework(Wang et al., 2003)is adopted to describe situations in the pluralistic societies. Then we introduce the Cognitive Continuum Theory(CCT) adopted by Hammond et al., (1987) and Interactive Management (IM) technique developed by Warfield (1994). Results of studies are: 1) the problems of Kaohsiung¡¦s local development on structure of industry, human resource and port of Kaohsiung, 2) in the CCT studies there exist quite a few differences of cognition and modes of cognition presented tend to ¡§intuition¡¨ or ¡§analysis¡¨ between limited information, and 3) the IM analysis include competitive strategies for Kaohsiung¡¦s local development and an problematique diagram to demonstrate the structure of strategies. The conclusion is that, although there exist diversities of opinions among multiple stakeholders in Kaohsiung, they can be quite effectively addressed with the IM technique. Methods and results introduced and used here should be of value to relevant agencies about public forum and citizen conference.

Abstract In 2002, Kaohsiung Port has become the fifth largest container world port in world rank, losing to Korea¡¦s Pusan Port the third time and to the Mainland¡¦s Shanghai Port the first. Under the fierce threat of global ports¡¦ competitions, Kaohsiung Port now is also facing the challenges from other new ports along the Mainland¡¦s coastline. Therefore, it might not even keep the fifth in rank if there is no any other managing strategy more effective to confront global ports¡¦ competitions. As a part of the Port, Kaohsiung Customs has the responsibility for helping it on the issues of three links and direct transport, planning free-trade portal zone and fulfilling obligations after entering WTO. Moreover, the Customs can render help to revitalize the Port as vigorous as before. In compliance with the Port¡¦s strategy, the Customs should know: how to use the synergy gained from knowledge management and innovation to simplify the administrative work, how to utilize the newest and most effective enforcement, and how to introduce the newest technology and instrument to reach the demand of Customs modernization¡Xa barrier-free clearance environment¡Xso as to raise the business sectors and the port¡¦s international competitiveness ¡Xall are testing the expertise and wisdom of the Port¡¦s authorities in business strategy. Nominal Group Technique (NGT), applied in a group, an organization, an enterprise, a community or a society, has certain performance of solving unstructured problems which are important, complex, badly communicated with, or controversial. According to general research, using NGT to operate interactive management has the effects such as effective participation of team workers, realizing and identifying an issue, reaching a consensus and conclusion, as well as restructuring recognition from interactive learning. This research proceeded with interviewing local experts, and compiling their opinions those were used not only to verify the research¡¦s assumptions but also to develop a subsequent NGT interactive questionnaire. This questionnaire was to test the interactive NGT participants. With the same questionnaire they were tested twice¡Xbefore and after the interaction. Thus, we can examine the degree of interactive learning satisfaction to verify the achievement of NGT interaction. Therefore, the NGT effects can both be the proof of the theoretical basis and the research discovering, which leads to a conclusion and research suggestions. The concrete achievements of NGT interaction include the big ten preferential strategies and an enhanced structural drawing. The structural drawing is a tangible achievement of the research operated by NGT. Moreover, the research collected and analyzed information through the editorials of domestic major newspapers in order to testify the intensity of which the big ten strategies and the structural drawing were converged on the strategy of ¡§three links and direct transport¡¨. The conclusion points out that it will help Kaohsiung Port strive for becoming a hub of global logistical centers. The complexity of the Customs affairs has certain influence over the development of a port¡¦s competition. Nowadays, the issue of the Customs modernization has become a new trend for every country in the world since the US Congress passed the Customs Modernization Act in 1993. How are the results of the two Customs modernization across the strait? This research collected relevant information to analyze and to compare. In conclusion, we found that the achievement of NGT interaction can be verified by general research. Besides, either by expert-interviewing method or by inviting relevant participants to involve the NGT interaction, the final conclusions have the following suggestions those are utilizing knowledge management and innovation to improve the Customs clearance operations, integrating the information between the harbor & Customs, applying risk management to reduce the Customs interference, launching the direct sea transport, decreasing the operation cost of port, legislating as soon as possible for establishing free-trade portal zone¡Ketc. All above will have the most enforceable effects on the competition and development of Kaohsiung Port. The strategy of ¡§Cross-strait three links and direct transport¡¨ will have the most effect on Kaohsiung Port that becomes the hub of global logistic centers.

National Health Insurance (NHI) can be said to play the most significant role among all the other social securing systems. People pay great attention to its policy and institution. NHI is an obligatory social insurance, protecting all the citizens in Taiwan. The insured is required to enroll into the NHI only by their employers¡V be it a school, a business company, an institution, an organization, private business employer or any other work unit. When the insured are underwritten by or withdrawing from the system, all the changes must be made through the employers who refer to and enroll their employees with the NHI. The Bureau of National Health Insurance, operating in coordination with the e-government policy that aims to provide much more convenience to the Taiwanese people and to improve government efficiency, as well as for the sake of energy conservation and carbon reduction, has been encouraging people to use on-line applications for the NHI affairs. As much effort as they have put on promoting such policy to the employers who are responsible to insure their employees with the NHI, currently, the popularity of using on-line applications for NHI affairs is barely satisfactory, as a matter of fact. Many parties are involved in the procedure of processing on-line applications for NHI affairs; therefore, this dissertation uses Nominal Group Technique (NGT) and Interpretive Structural Modeling (ISM) from Interactive Management (IM) theories conducting the research. All participating parties will have conversations with one another; therefore, there will be a workshop. The purpose and subject for this workshop is to explore practical strategies that would effectively promote the usage of on-line applications with the NHI affairs. Through such an interactive dialogue collecting diverse viewpoints, there are thirteen strategies concluded to be effectively helpful achieving the aim: The NHI sectors responsible for on-line applications should (1) provide favorable incentives for on-line applicants, (2) simplify the net identification procedure and the NHI operational network and (3) the logging-in system, (4) increase the network bandwidth, (5) resolve NHI insurers¡¦ qualms of network security using online-applications. Also, they may need to redesign the network platform and (6) simplify procedure for users, and (7) more frequently promote the advantages using on-line applications and expand contents of their service, so that (8) the web search function for the NHI will be able to provide wider, faster, more efficient service. (9) the relative NHI sectors should really receive guidance and assistance carrying out this project, and (10) negotiate the assigned policy with their superior supervisory sectors to give clear order to their subordinate sectors using on-line applications and (11) set up trainings for instructors to establish future training resource, and (12) hold workshops to give more information and verification on the scene permitting the participants of the workshops to use on-line applications, and (13) finally achieve the aim that to have applications for NHI affairs completely done on-line. Among them all, strategy 3, ¡¥simplifying logging-in system¡¦, ranks 11 using NGT sequencing (strategy 11, 12, 13 all get the same points in the vote). However, in the enhancement structure, strategy 3 ranks number 1, has net score points 10. Therefore, strategy 3 should be given as much priority as to and carried out with strategy 1 ¡¥providing favorable incentives for online applicants¡¦ that gets the most points, in the NGT sequencing process. This research has given the participants questionnaires at two stages during the interactive workshop. The participants¡¦ concern, or understanding of using on-line applications for NHI affairs, appears to have risen after the workshop. There is unexpected, significant satisfaction over the promising conclusions from the workshop, which proves the workshop to be non-redundant and have reached consentient results. Also, the research, primarily using ISM program, has reduced the voting numbers when comparing two strategies from 156 times to 58. This has saved great amount of the time from the voting procedure in discussion, so that the workshops was able to finish in one day and hence did not exhaust the participants¡¦ enthusiasm. ISM is therefore proved to be efficient in saving time and assures that not losing the participants in different stages of the workshop.

The object of this study is to examine the relationships between the use of management control system (MCS) and organization capability in different contingency. This study will adopt the management characteristic of three management control tools which were budget control, project management, and performance management to classify the use of management control system of bank. More specifically, the study is to know whether the diagnostic and interactive use of management control system cause the effect on market orientation, innovativeness, and organization learning and then leading to strategic choice. The research findings are (1) The interactive use of management control system of bank has significant better organization capability and performance. (2) The diagnostic use of management control system of bank has bad organization capability and performance. (3) The structure oriented hybrid use of management control system has lower organization capability and performance than the interactive use. (4) The more fit between contingency factors and management control system, the better organization capability and performance.

This research examines managers’ and facilitators’ perceptions of effective facilitation. A review of the literature revealed that practitioners have written much of the existing information regarding the practice of facilitation. There has been little validation of findings by independent researchers and little empirical research. None of the claimed outcomes on facilitation effectiveness had been confirmed by managers. Further, where research had been conducted it had focused on immediate, rather than longer term issues and outcomes. This research seeks to rectify the lack of robust research into perceptions of effective facilitation by both the facilitators involved and the managers who seek to use facilitators. In this research 40 people were individually interviewed: 20 managers and 20 facilitators. Interviewees were asked to comment on both their positive and negative experiences of facilitation. The data was transcribed and QSR NVivo was used to assist with the analysis. Combinations of a priori and inductive codes were used to analyse the data. The a priori model (Brinkerhoff, 1986) had six stages, namely: Goal Setting and Needs Analysis; Program Design; Intervention; Immediate Outcomes; Intermediate or Usage Outcomes; and Impacts on the Organisation. It was found that only four of the six stages were helpful in explaining perceptions of effective facilitation; and additional themes emerged that did not fit within this predetermined model.