This thesis analyzes the impact of processes associated with order execution on customer satisfaction. The theoretical part should introduce readers to current and relatively comprehensive e-commerce market. The objective is to formulate and highlight information and concepts, which are important for understanding the subsequent practical applications. The thesis is focused on logistics processes that affect customer satisfaction, e.g. receiving, assembling and shipping. The practical part should analyze the processes using the example of an online store Mall.cz. The main interest of the thesis emphasis on the functioning of the distribution center, identification of bottlenecks and the implementation of measures for the efficient order execution. In the final part the author analyzes three major competitors and their offers of the delivery of goods. The output of that part is a SWOT analysis. The main objective of the thesis is to identify the key factors of logistics processes and evaluate their impact on customer satisfaction. A specific feature and benefit of this work is the interconnection of marketing and logistics perspective.

This diploma thesis will deal with issues that may arise during the contract in the company MORAVSKOLESZSKE DRÁTOVNY, a.s. The first part will explain the terms and methods related to this issue. The next section will describe during of the contract in this company, and then an FMEA analysis and an Ishikawa diagram for the selected risks will be made. The last part will suggest measures aimed at reducing the size of the risks during contract.

The objective of this thesis is cost analysis in XYZ CZ s.r.o. with aims of reducing warranty costs and improve product quality. The introduction describes fundamental quality management systems from which I have selected data to be analyzed and propose the most appropriate solution. Then I conducted AS-IS analyze of the company XYZ CZ s.r.o., a description of the current situation in the company and a cost analysis. The data obtained from the cost analysis I processed with the help of quality tools and their evaluation was carried out, which was followed by the design of the solution. In conclusion, I conducted a technical - economic evaluation of the results achieved.

Subject of the graduation theses is to propose improvement of the current terms and make a proposal for an amendment. Changes leading to the transportation retrenchment and to reduction of the material and moulding usage. Teoretical part contains characteristics of processes, methodology and philoshophy for improving of company processes.In the practical part is analysed problem, made propositions of process improvement and estimation of contributions solutions.

The thesis is focused on analysis and optimization of processes in a company realizing software projects. Its aim is to find deficiencies in the process of realization of an individual customer requirement and to design improvements. According to the analysis of the process of requirement realization, the deficiencies were analysed from which the most important were selected and used for designing optimization of this process.

The aim of this thesis is to analyze the current state of the manufacturing process of the company ALFA s.r.o. Moravská Třebová, to submit own suggestions for the introduction of lean production to save time, costs and strengthening of the quality in the company and establish the conditions of implementation, in which is possible to implement specified proposals. The operational objective is also an explanation of benefits that gets the company after implementation of these proposals. The first part gives an overview of lean manufacturing methodologies and with using of selected methods and workflow analysis are determined in the second part the proposals. After their implementation the company can save time, reduce costs and strengthen quality for the customer as a basis for the introduction of lean manufacturing enterprise.

This diploma thesis is engaged in a system design, which is created to be used for warranty claims data collection. The issue of the second part of this document is the implementation of the system and the description of the next analyse for warranty claims costs minimalisation.

The master’s thesis describes and analyzes the current reservation system of testing devices in Honeywell, spol. s r.o. – HTS CZ, o.z. divize ACS. The system is analyzed by using Six Sigma methods and proposes for improving the current system are prepared. These improvements should improve the functionality of the reservation system and possible savings. Appropriate metrics for measuring and evaluating the functionality of the system are designed.

Syftet med detta projekt är att få en bredare förståelse för hur en policyimplementering går till. För att göra detta möjligt har jag gjort en studie på ett företag genom att intervjua anställda med olika befattningar och undersökt vad som har skrivits i organisationens verksamhetsdokument. Dessutom har jag gjort litteraturstudier för att få tips och vägledning om andra effektiva metoder för policyimplementering. Jag har observerat att det saknas instruktioner för vad man vill uppnå med policy på organisationen. Dessutom har jag märkt att det inte står beskrivet hur man har tänkt förmedla policyn till hela organisationen. Orsaken till detta sägs vara att ledningen inte har bestämt vikten av policytillämpningen. Därför har olika förbättringsförslag lagts och bland dem finns det tre olika förmedlingsprocesser som ska förbättra policyimplementeringen på organisationen.

<p>Syftet med detta projekt är att få en bredare förståelse för hur en policyimplementering går till. För att göra detta möjligt har jag gjort en studie på ett företag genom att intervjua anställda med olika befattningar och undersökt vad som har skrivits i organisationens verksamhetsdokument. Dessutom har jag gjort litteraturstudier för att få tips och vägledning om andra effektiva metoder för policyimplementering.</p><p>Jag har observerat att det saknas instruktioner för vad man vill uppnå med policy på organisationen. Dessutom har jag märkt att det inte står beskrivet hur man har tänkt förmedla policyn till hela organisationen. Orsaken till detta sägs vara att ledningen inte har bestämt vikten av policytillämpningen. Därför har olika förbättringsförslag lagts och bland dem finns det tre olika förmedlingsprocesser som ska förbättra policyimplementeringen på organisationen.</p>