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The purpose of this study is to create an understanding of how a company selling commodity products works to create interest and loyalty among customers and how to stand out relative to competition. Based upon present theories within marketing communication, a comparison is made with actual market information to understand how well the theory can predict reality. The study is applied to the dairy industry with the company Valio as the bench mark. In total four persons have been interviewed, marketing manager and category manager at Valio Sweden, and also project manager and art director from their advertising agency. The qualitative data obtained has been compared to predications given by theory. The result shows that in order to increase interest and loyalty and to differentiate yourself from competition, there are three corner stones that have to penetrate all marketing communication. These are added value, high quality and a strong identity. The study has proven that the practical results obtained from reality have a strong correlation to predications made by the theoretical framework that has been used.

E-commerce is today a very attractive market with growth prospects and opportunities for new companies to establish themselves and start operations. Since the establishment of Internet and the evolution of how Internet is used today, there has been an increasing possibility for consumer’s to buy products online. The more expanding E-commerce business today makes companies and entrepenuers eager to establish markets online. There is though a opportunity with the expanding of E-commerce today and that is for companies to investigate how consumer’s values the risks of shopping online. This opportunity is something that companies should take in care before starting an E-commerce market. This study aims to identify consumers' perceived risk in purchasing decisions in relation to E-commerce. The study is intended to give a broader perspective to be helpful for companies who are in business with e-commerce or supposed to conduct and begin sales activities through Ecommerce. This will be achieved by showing which factors consumers find to be most affecting to their uncertainty and risk when buying online. The survey methodology used in this study was a quantitative method where we deduced hypotheses to ensure on previous research and theories that the results of our investigation was consistent with what we concuded in our study. To come up with the answers we received, we used questionnaires in which respondents were asked to answer on a seven-point scale how they felt the risk of shopping online today. The results of this study shows us that consumer’s perceived risk will grow if the purchase is of an high engagement product, we can also conclude that there will be a decline in perceived risk if the websites have good design, user friendly navigation, clear information about consumer’s warranty and right of return.

Problembakgrund och problemformulering: Sverige är ett av de länder i världen där ehandel förekommer mest frekvent, dock inte av dagligvaror. Detta är ett problem för de matbutiker som väljer att erbjuda e-handel då det inte är lönsamt. Från ett konsumentperspektiv kan detta bero på bland annat livssituation, vanebeteende och köparpersonlighet. Frågan blir då i vilken utsträckning dessa faktorer påverkar val av inköpskanal. Syfte och frågeställning: Syftet med uppsatsen är att beskriva hur attityder mot en rad butikskomponenter ser ut hos olika konsumenter med olika köparpersonligheter och vilka köparpersonligheter som regelbundet handlar dagligvaror online samt vilka som inte gör det. Frågeställningen som uppsatsen utgår ifrån är därför: “Hur kan attityder till butikskomponenter och köparpersonligheter påverka val av inköpskanal hos konsumenter som regelbundet handlar dagligvaror online via en matbutik respektive konsumenter som handlar dagligvaror i fysisk butik?” Metod: En kvalitativ metod användes i den aktuella uppsatsen. Djupintervjuer utfördes med 14 respondenter från Sverige i två olika grupper: de som regelbundet handlar dagligvaror via en matbutik och de som inte gör det. Frågorna som ställdes handlade om attityder, attribut, vanor, livssituation, erfarenheter och val av inköpskanal. För att behandla alla frågor teoretiskt skapades en analysmodell som verktyg för skrivandet av uppsatsen. Slutsats och förslag till framtida forskning: Inga övergripande skillnader mellan de respondenter som regelbundet handlar dagligvaror online via en matbutik och de respondenter som inte gör det fanns genom studien. Dock sågs nyansskillnader inom respektive grupper och mellan grupperna. Vidare fanns att konsumenters köparpersonligheter och utomstående faktorer såsom livssituation hade ungefär samma grad av påverkan på valet av inköpskanal. Det var omkring samma antal respondenter som påverkats till att välja den kanal de valt på grund av utomstående faktorer som det antal som valt inköpskanal på grund av sin köparpersonlighet. Förslag till framtida forskning skulle kunna vara en mer extensiv studie med respondenter från hela Sverige, då den aktuella studien utfördes i Jönköping och Göteborg samt forskning om hur matbutikerna kan få sin e-handel att öka. / Problem background and problem formulation: Sweden is one of the countries in the world where e-commerce is the most present. This is however not the case within groceries. The problem occurs for the supermarkets that chooses to offer e-commerce of groceries when it is not profitable. From a consumer perspective this can depend on living conditions, habits and buyer personality. The question then is to what degree these factors influence the choice of purchase channel. Purpose and research question: The purpose of this essay is to describe how attitudes toward a range of store components look among consumers with different shopping typologies and personalities and which of these personalities that regularly shop for groceries online through a supermarket and which ones does not. The research question therefore is: “How can attitudes to store components and buyer personalities influence the choice of purchasing channel of consumers that regularly shop for groceries online through a grocery store in difference to those consumers who shop for groceries in a physical store?” Method: A qualitative method was used in the present essay. In-depth interviews were conducted with 14 respondents from Sweden in two groups: the ones who regularly shop for groceries online through a supermarket and the ones that do not. The questions asked was about attitudes, attributes, habits, living conditions, experiences and choice of buying channel. In order to treat every question theoretically an analysis model was created as a tool for the essay. Conclusion and recommendations for further research: No general differences between the respondents that shop for groceries online through a supermarket and those who shop in a physical supermarket was found through the present study. However, differences in nuances was seen within both groups and between the groups. Furthermore the analysis showed that consumers’ buyer personalities and external factors such as living conditions had more or less the level of impact on the choice of purchasing channel. It was about the same number of respondents that had been affected to choose the channel that they chose do to external factors, as the number of respondents that had chosen purchasing channel because of their buyer personality. Recommendations for further research could be a more extensive study with respondents from all of Sweden since the present study was conducted in two Swedish cities: Jönköping and Göteborg. Additionally, research about how supermarkets could make their e-commerce efforts be profitable could be of interest.

The industry that shows the strongest growth and development online is the foodindusty. The prognosis shows that this development will only continue to increase. One problem with the online grocery shopping lies in the fact that consumers find it difficult to differentiate the product packaging. Consumers also find it more difficult to evaluate the product traits online versus in physical stores. Companies must therefore start thinking about designing packaging that should also fit digitally. Companies who do not adapt to the new digital landscape run the risk of losing customers, see the margins fall and being out- competed by other companies who have come further in this work. This study therefore aims to analyze which communicative elements on the digital packaging that consumers consider ease their purchasing decisions when shopping for groceries online. This is to be able to create direct communication on the digital packaging which in turn can lead to purchases. In order to examine this, theories in visual communication and consumer purchasing behavior have been analyzed as secondary data together with primary data in the form of three focus groups and fifteen semi-structured interviews. The interview answers have then been analyzed and set against previous theories. This led to the following conclusions: The communicative elements on the digital packaging that consumers consider eases their purchasing decisions when shopping for groceries online are: Consumers want to be able to easily see the brand's logotype and quantity/volume must be clearly stated. It is also important to have an image presenting the packaging's content, clearly state what the product is and labels, especially in the form of eco-labels and origin. / Den bransch som visar på den starkaste tillväxten och utvecklingen online är livsmedelshandeln. Prognosen visar att denna utveckling bara kommer fortsätta öka. En problematik med handeln av livsmedel online ligger i att konsumenter nästan inte ser någon skillnad på förpackningarna. Konsumenter har även svårare att utvärdera produktegenskaper online kontra fysisk butik. Företag måste därmed börja tänka på att designa förpackningar som även ska passa digitalt. Företag som inte anpassar sig till det nya digitala landskapet riskerar förlora kunder, se marginalerna falla och bli utkonkurrerade av andra aktörer som kommit längre i detta arbete. Denna studie syftar därmed till att undersöka vilka kommunikativa element på digitala förpackningar som konsumenter anser underlättar deras köpbeslut när de handlar livsmedel online. Detta för att kunna skapa en tydlig kommunikation på digitala förpackningar som i sin tur ska kunna leda till köp. För att undersöka detta har författarna analyserat teorier inom visuell kommunikation och konsumentköpbeteende som sekundärdata tillsammans med primärdata i form av tre fokusgrupper samt femton semistrukturerade intervjuer. Intervjusvaren har sedan analyserats och ställts mot tidigare teorier. Våra slutsatser är följande: De kommunikativa element på digitala förpackningar som konsumenter anser underlättar deras köpbeslut när de handlar livsmedel online är: Att lätt kunna se varumärkets logotyp och att mängd/volym tydligt framgår. Det är också viktigt med en bild som förmedlar förpackningens innehåll, vad det är för produkt och märkningar, framförallt i form av miljömärkningar och ursprung.