En el presente trabajo de innovación se propone la creación de una idea de negocio nueva que satisface la necesidad de un público objetivo con tendencia a la compra de artículos o servicios de entretenimiento aprovechando el descuento con una tarjeta de crédito que no tiene dentro de su portafolio. Se presenta un análisis del mercado meta y de las variables de nuestro entorno económico, político y demográfico. También se propone la implementación de herramientas de marketing digital y en base al marketing mix se propone la estrategia de diferenciación y liderazgo en costos. Se trabajó una campaña de Marketing a través de una landing page el cual arrojo un resultado positivo que marca una tendencia de los clientes potenciales hacia la compra de entradas para eventos aprovechando los descuentos de tarjetas de crédito. También se realizó una proyección de los ingresos de la compañía dando indicadores financieros rentables y con una proyección de crecimiento sostenible en el tiempo. Por lo tanto, se concluye que la idea de negocio propuesta es nueva en el mercado y satisface una necesidad latente en el Perú y con una proyección de crecimiento rentable. / In this innovation work, we propose the creation of a new business idea that satisfies the need of a target audience with a tendency to buy entertainment items or services, taking advantage of the discount with a credit card that is not in their portfolio. An analysis of the target market and the variables of our economic, political and demographic environment is presented. The implementation of digital marketing tools is also proposed and based on the marketing mix, the strategy of differentiation and cost leadership is proposed. A Marketing campaign was carried out through a landing page which a positive result that marks a trend of potential customers towards the purchase of event tickets taking advantage of credit card discounts. In fat, a projection of the company's income was also made, giving profitable financial indicators and a projection of sustainable growth over time. Therefore, it is concluded that the proposed business idea is new in the market and satisfies a latent need in Peru and with a projection of profitable growth. / Trabajo de investigación

websites are one of the most popular and quickest way for communicating with users and providing information. Measuring the effectiveness of website, availability of information on website and information architecture on users

Today, web sites are important communication channels that reach a wide group of people. Measuring the effectiveness of these web-sites has become a key issue for researchers as well as practitioners. However, there is no consensus on how to define web site effectiveness and which dimensions need to be used for the evaluation of these web sites. This problem is more noteworthy for information driven web sites like academic web sites. There is limited academic literature in this predominant application area. The existing studies measured the effectiveness of these academic web sites by taking into account their information architecture mostly using think-aloud methodology. However, there is limited study on web analytics tools which are capable of providing valuable information regarding the web site users such as their navigation behaviours and browser details. Although web analytics tools provide detailed and valuable information, the existing studies have utilized their very basic features. In this thesis, we have explored web analytic tools and think-aloud study method to improve information architecture of web sites. Taking METU Informatics Institute web site as a case study, we have used the reports of Google Analytics which is a commercial web analytics tool owned by Google and think-aloud study results to improve the information architecture of our case study web-site.

Idag implementerar allt fler företag CSR-strategier i sina verksamheter. Trots att många konsumenter tycker att det är viktigt att företag engagerar sig i hållbarhetsfrågor är det ändå inte speciellt många som är medvetna om vilka som engagerar sig och hur de engagerar sig. Att kommunicera kring sitt engagemang blir därför en avgörande faktor för organisationer som vill skapa trovärdighet och förstärka sitt varumärke. Tidigare forskning pekar på att det är en svår och komplicerad uppgift att kommunicera kring CSR. Syftet med denna uppsats är att få en ökad förståelse för hur biltillverkaren Volvo Cars kommunicerar CSR på sin webbplats. Studien undersöker både hur kommunikationen är uppbyggd utifrån textens stil och meddelandets innehåll men också hur frekvent företaget kommunicerar sitt ekonomiska, sociala och miljömässiga engagemang samt hur kommunikationen är inramad mot företagets primära intressentgrupper utifrån de tre motiven från triple bottom line-teorin. Volvo Cars är intressant att undersöka i detta sammanhang eftersom företaget är en del av en bransch som har en stor inverkan på miljön. Dessutom beskriver företaget sig själv som aktiv deltagare i hållbarhetsfrågor. Studien har genomförts genom en tillämpning av två kvalitativa innehållsanalyser och en kvantitativ innehållsanalys. Data har hämtats från Volvo Cars landningssida för hållbarhet och från företagets hållbarhetsrapport från 2015. Materialet har analyserats utifrån triple bottom line-teorin, intressentmodellen och ett konceptuellt ramverk för CSR-kommunikation. Uppsatsens resultat visar att Volvo Cars CSR-kommunikation är relationsbyggande och innehåller ett förhållandevis komplicerat och “tungt” språk. Företaget kommunicerar sitt engagemang kring miljö mest frekvent och kommunikationen är inramad väldigt olika till de respektive intressentgrupperna. / Today, more and more companies are implementing CSR-strategies into their businesses. Although many consumers find it important that companies engage in sustainability issues, there are still not that many who are aware of who engages and how they engage. Therefore, it is essential for organizations to communicate about their CSR engagement in order to create credibility and maximize business returns. Previous research show that communicating CSR is a difficult and complicated task. The purpose of this thesis is to create an increased understanding in how the car manufacturer Volvo Cars communicates its CSR commitment on their corporate website. The study examines how the communication is structured based on style and message content, how often Volvo Cars communicate their economic, social and environmental commitments and how the communication is framed to various stakeholder groups based on the three motives from the triple bottom line theory. Volvo Cars is interesting to investigate in this context since the company is part of an industry that has a major impact on the environment. In addition, the company also describes itself as an active participant in sustainability-issues. The study has been conducted by using two qualitative and one quantitative content analysis. The data was collected from Volvo Cars landing page of sustainability and from the company's sustainability report from 2015. The data has been analyzed based on the triple bottom line-theory, the stakeholder model and a conceptual framework for CSR-communication. The findings of this thesis show that Volvo Cars CSR-communication is relationship building and contains a relatively complicated and “heavy” language. The company communicates its commitment about environment most often and the communication is framed very differently to various stakeholder groups.

Företaget Rebtel ville ha en ny landningssida som riktade sig till internationella studenter. Denna sida skulle vara optimerad för målgruppen både gällande design och innehåll. En förundersökningen bestående av bland annat intervjuer med målgruppen, målgruppsanalyser och research gjordes därför. Förundersökningen bestod också av intervjuer med olika roller på företaget Rebtel för att få en inblick i olika arbetsrollers perspektiv och uppgifter under en sådan process. Med hjälp av förundersökningens fynd togs skisser fram och en landningssida utvecklades bland annat genom programmeringsspråken HTML5, CSS3, LESS, JavaScript, .NET och C#. Resultatet blev en landningssida på tre språk: Engelska, Franska och Spanska. En särskild rapport med resultat från intervjuer, utveckling med mera levererades även till Rebtel. / The company Rebtel wanted a new landing page that was aimed at international students. This page would be optimized for the target group in terms of both design and content. An investigation including interviews with the target audience, target user analysis and research were made. The investigation also consisted of interviews with various roles at the company Rebtel, to get an insight into their perspectives and tasks during this kind of process. Using the findings from these investigations sketches were made and a landing page was developed through the programming languages HTML5, CSS3, LESS, JavaScript, .NET and C#. The result was a landing page in three languages: English, French and Spanish. A special report with results from interviews and development was also delivered to Rebtel.

This thesis provides basic overview of marketing concepts and tools which are available for the Internet environment. It also provides new trends and opportunities in the online environment. Output of the thesis will be efficient strategy for men's lifestyle magazine with usage of minimum finance sources. Eficiency will be taken by using of combination and application of marketing tools available in the Internet environment. The main goal is to get super-synergy affect of marketing mix components for maximum efficiency and minimum costs.

В диссертации изучаются структурно-содержательные, визуально-функциональные и рекламно-маркетинговые составляющие посадочных страниц. На основе анализа и систематизации информации о посадочных страницах автор разработал посадочную страницу книжного издания. Новизна ВКР заключается в определении критериев создания максимально конверсионной посадочной страницы и формулировке рекомендаций по методике разработки посадочных страниц для продвижения в сети Интернет издательской продукции. Работа состоит из двух частей, содержит 83 страницы, 3 таблицы, 31 рисунок. В списке литературы содержится 50 библиографических единиц и 12 электронных источников. / The master's thesis studies structurally-meaningful, visual-functional and advertising-marketing components of landing pages. On the basis of the analysis and systematization of information about the landing pages, the author developed the landing page of the book publication. The novelty of the master's thesis lies in determining the criteria for creating the most conversion landing page and formulating recommendations on the methodology for developing landing pages for promoting publishing products on the Internet. The work consists of two parts, contains 83 pages, 3 tables, 31 images. The bibliography contains 50 bibliographic units and 12 electronic sources.