Today, firms compete with services rather than goods. Large service organizations are beginning to use Six Sigma as continuous improvement tool. An important part of the Six Sigma methodology is the calculation of number of defects in the process, i.e. points outside the specification limits. Unlike goods quality, which can be measured objectively by number of defects, in service goods the setting up of specification limits is a complicated issue because it is marked by the use and expectations among the different customers. As Six Sigma was originally created for manufacturing, this crucial fact is not contemplated in the Six-Sigma roadmap Define- Measure-Analyze-Improve-Control (DMAIC). The aim of this thesis is to develop a new model to help the Service Division, Siemens Industrial Turbomachinery AB to set the specification limits according to the customer expectations. A review of relevant literature is used to develop a new integrated model with ideas from the Kano model, SERVQUAL, Taguchi loss function, Importance Performance Analysis (IPA) and a new model, the ”Trade-Off Importance”. A survey was carried out for 18 external customers and internal stakeholders. The model has demonstrated its robustness and credibility to set the specification limits. Additionally it is a very powerful tool to set the strategic directions and for service quality measurement. As far as we know, this thesis is the first attempt to create a roadmap to set the specification limits in services. Researchers should find a proposed model to fill the research gap. From a managerial standpoint, the practical benefits in Siemens Industrial Turbomachinery AB, suggest a new way of communicating to customers.

Canada’s workforce, as well as many other countries, is continuing to age as the baby boomer generation (those born between 1946 and 1964) ages and are remaining in the workforce longer. The number of older workers is estimated to double within the next 10 years (Perry 2010). With increased age, there are a number of factors that could influence worker performance and risk of injury. For example, aging is associated with decreased strength and cardiovascular fitness. However, it is unknown whether a worker’s estimates of how much they can safely lift (based on an approach called psychophysics, which is often used in the design of manual materials handling tasks) is lower for older compared to younger workers. The primary goal of this thesis was to test the hypothesis that psychophysical estimates of maximum acceptable forces would be lower for older workers than younger workers during selected lifting tasks. The secondary goal was to measure a host of variables to provide insights into what factors (e.g. kinematic, strength, cardiovascular) might be influencing potential age-related differences. The experimental testing protocol used a psychophysical approach to identify the maximum acceptable mass of an object during several lifting tasks. Participants comprised a total of 24 female workers (12 older (50+ years old) and 12 younger (20-30 years old)). The primary outcome of interest was the maximum acceptable weight of lift (MAWL) for an 8 hour work day that would allow each participant to ‘work as hard as they can without straining themselves, or becoming unusually tired, weakened, overheated, or out of breath’ (Snook and Ciriello 1991). The participants completed four lifting tasks: floor-to-knuckle height (1 lift/9s and 1 lift/2 min) and knuckle-to-shoulder height (1 lift/2 min and 1 lift/8 hr) by adding or removing lead shot to a lifting box. Tasks were 30 minute in duration; participants could adjust the load mass at any time during the trial. The dependent variables collected were the MAWL (the load mass at the end of the trial), maximum sagittal plane joint angles of the shoulder, hip and knee, overall and body part specific ratings of perceived exertion, and heart rate. Older workers selected MAWL values that were significantly lower (by approximately 24%) than their younger counterparts. These age-related differences were more prevalent for tasks which were constrained by strength (i.e. low frequency) compared to those with large cardiovascular requirements (i.e. high frequency). The only significant difference in the sagittal plane joint flexion angle was for the right hip during the 1 lift/2 min from floor-to-knuckle height lifting task, characterized by 34.4 degree decrease hip angle (more flexed) for the older workers. There were also no significant age-related differences in overall ratings of perceived exertion. The only body part-specific rating of perceived exertion with a significant age-related difference was for the knees, with the younger workers reporting the tasks more taxing on this joint than the older workers. Although there were no age-related differences in absolute heart rate values, the older workers were at a significantly higher percentage of their maximum heart rate. The results of this work suggest there is value in continued research probing whether current ergonomic and work design guidelines need to be updated to accommodate the aging working population. According to the results presented in this study, the current approaches often employed during the design of manual materials handling tasks (i.e. incorporating the loads that 75% of females could perform based on the Snook and Ciriello tables (1991) may not be sufficiently protective for older female workers in the workplace.

The thesis reports the results of comprehensive studies carried out to explore the impact of midpoint FACTS Controllers (STATCOM and SVC) on the generator distance phase backup protection in order to identify important issues that protection engineers need to consider when designing and setting a generator protection system. In addition, practical, feasible and simple solutions to mitigate the adverse impact of midpoint FACTS Controllers on the generator distance phase backup protection are explored. The results of these studies show that midpoint FACTS Controllers have an adverse effect on the generator distance phase backup protection. This adverse effect, which can be in the form of underreach, overreach or a time delay, varies according to the fault type, fault location and generator loading. Moreover, it has been found that the adverse effect of the midpoint FACTS Controllers extends to affect the coordination between the generator distance phase backup protection and the generator steady-state overexcited capability limit. The Support Vector Machines classification technique is proposed as a replacement for the existing generator distance phase backup protection relay in order to alleviate potential problems. It has been demonstrated that this technique is a very promising solution, as it is fast, reliable and has a high performance efficiency. This will result in enhancing the coordination between the generator phase backup protection and the generator steady-state overexcited capability limit in the presence of midpoint FACTS Controllers. The thesis also presents the results of investigations carried out to explore the impact of the generator distance phase backup protection relay on the generator overexcitation thermal capability. The results of these investigations reveal that with the relay settings according to the current standards, the generator is over-protected and the generator distance phase backup protection relay restricts the generator overexcitation thermal capability during system disturbances. This restriction does not allow the supply of the maximum reactive power of the generating unit during such events. The restriction on the generator overexcitation thermal capability caused by the generator distance phase backup protection relay highlights the necessity to revise the relay settings. The proposed solution in this thesis is to reduce the generator distance phase backup protection relay reach in order to provide secure performance during system disturbances.

Low speed urban streets are designed to provide both access and mobility, and accommodate multiple road users, such as bicyclists and pedestrians. However, speeds on these facilities often exceed the intended operating speeds as well as their design speeds. Several studies have indicated that the design speed concept, as implemented in the roadway design process in the United States, does not guarantee a consistent alignment that promotes uniform operating speeds less than design speeds. To overcome these apparent shortfalls of the design speed approach, a promising design approach is a performance-based design procedure with the incorporation of operating speeds. Under this procedure, the geometric parameters of the roadways are selected based on their influences on the desired operating speeds. However, this approach requires a clear understanding of the relationships between operating speeds and various road environments. Although numerous studies have developed operating speed models, most of these previous studies have concentrated on high speed rural two-lane highways. In contrast, highway designers and planners have very little information regarding the influence of low speed urban street environments on drivers' speeds. This dissertation investigated the relationship between drivers' speed choices and their associated low speed urban roadway environments by analyzing second-by-second in-vehicle GPS data from over 200 randomly selected vehicles in the Atlanta, Georgia area. The author developed operating speed models for low speed urban street segments based on roadway alignment, cross-section characteristics, roadside features, and adjacent land uses. The author found the number of lanes per direction of travel had the most significant influence on drivers' speeds on urban streets. Other significant variables include on-street parking, sidewalk presence, roadside object density and offset, T-intersection and driveway density, raised curb, and adjacent land use. The results of this research effort can help highway designers and planners better understand expected operating speeds when they design and evaluate low speed urban roadways.

Reinforced concrete frame buildings are the most common type of constructions in Turkey which are exposed to various types of forces during their lifetime. Seismic performance of reinforced concrete frame buildings is dominated by columns which can be classified as primary members of these structures. When current codes are considered, all of them contain several provisions in order to implement reliable seismic performances of reinforced concrete columns. In order to evaluate the accuracy of these provisions, analytical and parametric studies are carried out for flexure critical reinforced concrete columns. In these studies, total numbers of 30 flexure critical columns are extracted from PEER database (2005) and analytically investigated. Once the seismic responses obtained from analytical investigations are close enough to experimental seismic responses, performance based displacement limits are pointed out according to TEC (2007), FEMA 356 (2000), Eurocode 8 (2003), and ASCE/SEI 41 Update (2009). In addition to this, total numbers of 144 flexure critical columns are generated in parametric studies to present the effects of various parameters such as column geometry, concrete strength, axial load ratio, transverse reinforcement ratio, and yielding strength of longitudinal reinforcement on performance based displacement limits. Performance based displacement limits proposed by TEC (2007), FEMA 356 (2000), Eurocode 8 (2003), and ASCE/SEI 41 Update (2009) are found very conservative compared to limits obtained from both experimental and analytical behavior. On the other hand, performance based displacement limits given in Eurocode 8 (2003) and ASCE/SEI 41 Update (2009) predict the experimental behavior more accurate than TEC (2007) and FEMA 356 (2000). Improvements on these limits are proposed.

Thesis (Ph. D.)--University of Washington, 2003. / Vita. Includes bibliographical references (p. 245-249).

In landfill design, the containment of solid and liquid contaminant is essential. Leachate is produced from the biodegradation of the waste with the migration of liquid including rain-water through the heap. This liquid can become a health hazard if it leaches into the groundwater. Liners are placed beneath leachate collection systems to prevent leachate from seeping into the soil underneath the landfill. Compacted clay liners, usually containing bentonite clay, are widely used. Bentonite can be characterized by its low hydraulic conductivity and high swell potential. With a low hydraulic conductivity, the liner can serve as a barrier. The high swell potential aids in the integrity of a liner when suffering from cracking or puncturing. The chemicals that can be found in leachate are capable of increasing the clays hydraulic conductivity due to chemical interactions. Chemical compatibility testing - laboratory hydraulic conductivity tests using specific chemical solutions as a permeant - are performed to determine the effects. Laboratory hydraulic conductivity tests, regardless of the permeant, can be time-consuming and expensive. In this study, pure Wyoming bentonite clay and Bentofix clay were used. Deionized water and 0.01M, 0.1M, 0.5M concentrations of four inorganic salt (NaCl, KCl, MgCl2, and CaCl2) solutions were the liquids to which both clays were exposed during testing. Plastic limit and liquid limit tests were run on both clays with all 13 liquids. Laboratory hydraulic conductivity testing with pure Wyoming benonite clay was done with 12 different permeants- all solutions except 0.01M CaCl2 and 0.5M CaCl2. The hydraulic conductivity testing on Bentofix clay was run with 3 permeants- de-ionized water, 0.1M CaCl2, and 0.1M NaCl. The purpose of this study was to determine if a correlation exists between the experimentally determined liquid limit and plastic limit of a specific clay and its hydraulic conductivity when exposed to a synthetic leachate. It was determined that a trend exists that will allow for less expensive and time-consuming determination for hydraulic conductivity of a clay liner when exposed to a specific chemical solution. However, more experimental data need to be collected before a definite trend is verified. The proposed procedure requires that a hydraulic conductivity test of the clay be run using deionized water as the permeant, and plasticity index tests be performed using the leachate.

The purpose of the present programme was to develop and validate a theoretically-grounded instrument to measure the planned and unplanned dimensions of lifestyle PA (PPA and UPA; Dunn, Andersen, & Jakicic, 1998). In Study 1, two samples of British adults (Internet: N = 742; paper: N = 563) were used to establish the content validity of the Brunel Lifestyle Physical Activity Questionnaire (BLPAQ). Exploratory factor analysis yielded a two-factor model (UPA and PPA) that produced acceptable fit indices using confirmatory factors analyses with both samples. The purpose of Study 2 was to examine the test-retest reliability of the BLPAQ over 5 weeks using a sample of leisure centre users, university staff members, and university students (N = 337). High correlations were observed between the two administrations (range = .93-.98; p < .01). Thereafter, the data were subjected to proportion of agreement (PoA) analysis as advocated by Nevill, Lane, Kilgor, Bowes, and Whyte (2001). Both PPA and UPA demonstrated satisfactorily high internal agreement (PoA > 95%). In Study 3, the BLPAQ was cross-validated using two criterion measures: the Baecke Questionnaire of Habitual Physical Activity (Baecke, Burema, & Frijters, 1982) and the Godin’s Leisure-Time Exercise Questionnaire (Godin & Shephard, 1985). Multiple linear regressions were performed to predict PPA and UPA from the subscales of the two reference measures. The predictive models differed markedly in terms of gender. Subsequently, the sample of 338 British adults was divided into two subsamples, and these were subjected to a cross-validation using the Limits of Agreement (LoA) methodology advocated by Bland and Altman (1986). The agreement plots revealed that both BLPAQ subscales demonstrated acceptable inter-sample agreement when compared to the criterion measures. In Study 4, a series of structural equation models were tested with the aim of predicting PPA and UPA using the variables that constitute the Theory of Planned Behaviour (TPB). The TPB was able to predict PPA but not UPA. The addition of a direct path between past behaviour to UPA did not result in a significant prediction. Further work is required to examine the factorial structure of the PPA subscale and to increase the number of items in the UPA subscale. In sum, the programme has contributed a valid and reliable theory-based measure of PA as well as evidence to support the utility of the TPB in PA research. However, the TPB framework may require the addition of predictors such as past behaviour and actual behavioural control.

My dissertation focuses on the effect of several variables on two key forms of political participation -- voting and candidacy. First, I examine how voter turnout is impacted by differences in the intensity of political beliefs across the electorate and the resulting impact on candidate issue choice. Next, I examine the role of term limits and political party recruitment policies in determining the quality of the political class. Finally, I examine the impact of term limits at the lower rungs of the political ladder on the quality of individuals seeking higher office. In Chapter 2, I present a modified version of Downs’ spatial model to analyze the effect on candidates’ policy choices when there is a positive relationship between political extremism and conviction. I assume that alienation and lack of conviction affect voter turnout negatively. I find that the positive relationship between political extremism and conviction leads candidates away from the center and describe the conditions under which segments of the electorate will abstain in equilibrium. Incorporating candidate asymmetry through differences in valence and campaign finances resulted in the strategy of the disadvantaged candidate being unrestricted. Meanwhile, the advantaged candidate can afford to be more centrist or extremist than his opponent in order to win the election. In Chapter 3, I present a multi-period model analyzing the impact of political party recruitment and retention policies and the implementation of term limits on the quality of individuals seeking a career in politics. Candidates differ in political skill and their political skill directly affects the provision of a public good. Term limits lead to a restructuring of the timing of rewards for political careers. I find that term limits increase the probability of entry of those of lesser quality. Under certain conditions, term limits reduce the expected ability of those entering the political arena, as those of higher ability are more adversely affected by the restructuring of rewards. In Chapter 4, I explore the extent to which term limits alter the average quality of office-seekers for higher-level political positions. In addition, I determine whether improvement in quality in upper level political positions comes at the expense of lower level positions. The results suggest that term limits on lower level elected offices reduce the expected political skill of officeholders at this level. Under limited circumstances, term limits will also reduce the expected political skill of those seeking upper level political positions. Under most conditions, term limitation at lower level offices lead to an improvement in the quality of elected officials in upper level offices. / text

In this work we have formulated the set criteria for cost-effective selection of technologies for industrial production of gas from a hydrate deposit, which rely on the properties of hydrate-bearing rock and the geologic properties of the gas hydrate deposit. For over forty years the world’s energy industry has been trying to effectively master vast unconventional resources of natural gas – the natural gas hydrates [1;3;4]. Specialists have accumulated during this period of time a great deal of knowledge about gas hydrates [8;10]. They established the conditions of hydrate formation in sedimentary rock and the conditions of formation and disappearance of gas hydrate deposits, and offered several classification methods for gas hydrate deposits. Specialists have proposed several methods to locate the gas hydrate accumulations on land and offshore and determined the probable areas where gas hydrate deposits may exist. More than 220 gas hydrate deposits were found to-date, and methods to calculate the amount of gas in a hydrate deposit were developed [1;12]. The principles of gas production from a hydrate deposit were formulated and real experience of commercial natural gas production from a hydrate deposit was gained. However, until now there were no set economic criteria for selection of effective technologies for industrial development of gas hydrate deposits. This results in periodic development of various models not applicable to specific geologic conditions.