O mundo moderno tem exigido das empresas uma força competitiva que deve se moldar aos diferentes segmentos de mercado e tipos de organizações. Vários são os exemplos de empresas que posicionam as suas operações no centro da estratégia competitiva, qualificando-as como uma força capaz de levá-las a modificar a seu favor a estrutura de mercado em que competem. Assim, tomando-se por base que a competitividade empresarial está diretamente associada à capacidade da organização de entender e atender as expectativas dos clientes, e que isto pode ser conseguido, em especial, pelo setor de operações, por meio da produtividade e da qualidade, por meio de sua eficiência interna e externa, o objetivo do presente trabalho é estudar as estratégias operacionais e refletir sobre a maneira como elas podem contribuir para conduzir as empresas à liderança de mercado ou funcionar como uma barreira contra a ameaça de novos entrantes. Mediante estudo exploratório da situação das empresas brasileiras, por meio dos casos das empresas Brasilata S.A. Embalagens Metálicas e Gol Linhas Aéreas Inteligentes S.A., a Tese demonstra que é possível posicionar as operações de forma a obter a desejada vantagem competitiva. / The modern world demands from companies a competitive force that must mold itself to different market segments and types of organizations. There are various examples of companies that position their operations in the center of competitive strategy, qualifying them as a force capable of allowing them to modify in their favor the market structure in which they compete. Thus, given that entrepreneurial competitiveness is directly associated with the organizational capacity to understand and satisfy customers’ expectations and that this can be achieved by the operational sector, by means of productivity and of quality and by means of internal and external efficiency, the aim of the present work is to study the operational strategies and the way in which they can contribute to conduct companies to market leadership or function as a barrier against the threat of new entrants. Through an exploratory study of the situation of Brazilian companies, using the cases of Brasilata S.A. Embalagens Metálicas and Gol Linhas Aéreas Inteligentes S.A., this thesis shows that it is possible to position the operations in such a way as to obtain the desired competitive advantage.

O presente trabalho tem como objetivo apresentar uma descrição dos modelos tecnológicos aplicáveis em terminais \"OffShore\", especializados em apoio logístico às unidades marítimas de extração de petróleo. Com a expansão do setor petrolífero brasileiro, o apoio logístico ganhou uma importância considerável, tendo em vista o aumento no número de unidades marítimas e a distâncias, superiores a 200 km da costa brasileira. Os terminais \"OffShore\" desempenham um papel importante no elo de transição entre as unidades marítimas e o transporte terrestre e precisam buscar eficiência e rapidez nos seus serviços para atingir índices de produtividade compatíveis com expectativa de aumento na movimentação de carga. A inserção da inteligência computacional permite a otimização dos tempos de espera dos caminhões, a diminuição do tempo de operação das embarcações e do tempo de atendimento dos caminhões, das taxas de ocupação dos equipamentos e otimiza o arranjo da carga no estoque. Um terminal \"OffShore\" é um sistema com vários componentes interligados entre si, consequentemente a ineficiência de um componente interfere em toda cadeia logística do terminal. / The current work aims to show a description of the technological models applicable to OffShore terminals, specialized in logistic support to the maritime units of oil extraction. With the expansion of the Brazilian oil industry, logistics has gained considerable importance in view of the increase in the number of marine units and distances greater than 200 km from the Brazilian coast. The Offshore terminals play an important role in link units transition between sea and land transport, and must seek efficiency and speed in its services to achieve productivity levels consistent with expected increase in cargo handling. The integration of computational intelligence enables optimization of waiting times of trucks, reducing the operating time of vessels and the service time of the trucks, the occupancy rates of the equipment and the arrangement optimizes the load on the stock. A Offshore terminal is a system with several components interconnected, hence the inefficiency of one component affects the entire logistics chain in the terminal.

近十餘年來，隨著經濟快速發展，我國已邁入了已開發國家行列，經濟結構也由以工業為主，轉向工業和服務業並重。其中管理顧問業被列為策略性服務業，是服務業中極為重要的一環，管理顧問業是否能進一步快速發展，對我國經濟升級有重要影響。本文主要目的即在對管理顧問業各層面之問題做深入瞭解，透過相關文獻之研究、問卷調查之分析、整理歸納出管理顧問業之作業管理特性；進而提出建議方案，期望透過本行業之健全發展，連帶改善其它行業之經營體質，增加我國整體經濟競爭實力。 本文首先簡述作業管理系統之含意，並比較服務業與製造業系統差異，其次說明服務業之作業管理系統，最後探討專業性服務業之作業管理特性與管理顧問業作業管理系統之一般概念。其次經由相關文獻探討管理顧問業之產業特性、現況分析、未來發展、現今主要問題，及本行業之經營管理。 最後，由問卷統計分析得知，管理顧問業具有下列特性：1.固定設備投入比率較低。2.與客戶配合時，時間因素很重要。3.無法容忍過剩產能。4.排程工作之進行及產能之預估，困難度不高。5.規模經濟居中。6.通常是以遞增方式增加人力產能。7.瓶頸之發生是可預測的。8.需要一套標準顧問作業程序。9.與客戶之互動性高。10.顧問師需具備特殊技術及專門知識。11.顧問師服務內容是廣泛的。12.多數業者採固定薪資制。此外，研究結果亦顯示，管理顧問業之關鍵成功因素為：顧問師之專業知識，顧問服務品質，公司的形象、信譽，公共關係、及媒體報導之掌握，電腦化制度之良窳，成功案例等。

O mundo moderno tem exigido das empresas uma força competitiva que deve se moldar aos diferentes segmentos de mercado e tipos de organizações. Vários são os exemplos de empresas que posicionam as suas operações no centro da estratégia competitiva, qualificando-as como uma força capaz de levá-las a modificar a seu favor a estrutura de mercado em que competem. Assim, tomando-se por base que a competitividade empresarial está diretamente associada à capacidade da organização de entender e atender as expectativas dos clientes, e que isto pode ser conseguido, em especial, pelo setor de operações, por meio da produtividade e da qualidade, por meio de sua eficiência interna e externa, o objetivo do presente trabalho é estudar as estratégias operacionais e refletir sobre a maneira como elas podem contribuir para conduzir as empresas à liderança de mercado ou funcionar como uma barreira contra a ameaça de novos entrantes. Mediante estudo exploratório da situação das empresas brasileiras, por meio dos casos das empresas Brasilata S.A. Embalagens Metálicas e Gol Linhas Aéreas Inteligentes S.A., a Tese demonstra que é possível posicionar as operações de forma a obter a desejada vantagem competitiva. / The modern world demands from companies a competitive force that must mold itself to different market segments and types of organizations. There are various examples of companies that position their operations in the center of competitive strategy, qualifying them as a force capable of allowing them to modify in their favor the market structure in which they compete. Thus, given that entrepreneurial competitiveness is directly associated with the organizational capacity to understand and satisfy customers’ expectations and that this can be achieved by the operational sector, by means of productivity and of quality and by means of internal and external efficiency, the aim of the present work is to study the operational strategies and the way in which they can contribute to conduct companies to market leadership or function as a barrier against the threat of new entrants. Through an exploratory study of the situation of Brazilian companies, using the cases of Brasilata S.A. Embalagens Metálicas and Gol Linhas Aéreas Inteligentes S.A., this thesis shows that it is possible to position the operations in such a way as to obtain the desired competitive advantage.

This paper focuses on the practical application of operational management. It is based on theoretical nature of manufacturing process control and tries to apply it to the case of a specific enterprise in the textile industry. It analyzes the way of production organization, when it cooperates with others to sew clothing, and determines, what economic benefits this cooperation brings in case of one month and more generally.

Costs for repairing non-conforming parts may cause any company that is struggling with this problem, considerable damage. It is therefore essential that the problem was not relegated to the sidelines. The aim of this study was to find the cause of the large amount of non-conforming pieces and create a calculation of financial costs associated with the production of non-conforming parts and highlight the advantages of the individual methods of control depending on the size of the production of the four most problematic part. The first section summarizes the findings regarding the operational management-Industrial Engineering and Quality. A special chapter is devoted to the control systems in three foreign companies. The practical part deals with the resulting problem of non-conforming parts in Meopta-Optika, Ltd. and analyzes the situation through interviews, observation and application of mathematical and statistical methods to internal data. The outcome of the work will be recommendations that I could eliminate the problem.

This thesis deals with an analysis of the production parameters of the two main products of a company NATE-nápojová technika a.s. for the period 2002-2012. Based on the theoretical fundamentals of production management and purchasing process. It analyzes each product from the customer's territory, production deadlines, cost and productivity. Based on this analysis are revealed weak points in the production and the purchase process and try to find ways to resolve them.

Master thesis inquires into proposal of the manufacturing resource planning system implementation into a small manufacturing company. Proposal is based on the information strategy of current processes status analysis and actual software & hardware equipment. Solution also contains the selection of information system implementation supplier and evaluate benefits of proposed information system implementation.

This thesis describes problems of information systems for manufacturing management. Thesis is divided into three parts. First part contains necessary definitions, basic requirements and described general principle of ERP systems. Second part is focused on analysis in TVD, a.s. company. Company's processes are analysed and their support by information system is described. Last part is designed as a proposal of potential solution of problems identified by analysis in previous part. Implementations of new functionalities of currently used ERP information system solution are designed.

Managing water in urban areas is an ever increasingly complex challenge. Technology enables sustainable urban water management and with integrated smart metering solutions, massive amounts of water consumption data from the end users can be collected. However, the possibility of generating data from the end user holds no value in itself. It is with the use of data analysis the vast amount of the collected data can provide more insightful information creating potential benefits. It is recognized that a deeper understanding of the end user could potentially provide benefits for operational managers as well as for the end users. A single case study of a data set containing high frequency end user water consumption data from rental apartments has been conducted, where the data set was analyzed in order to see what possible information that could be extracted and interpreted based on an exploratory data analysis (EDA). Furthermore, an interview with the operational manager of the buildings under study as well as a literature review have been carried out in order to understand how the gathered data is used today and to which contexts it could be extrapolated to provide potential benefits at a building level. The results suggests that the EDA is a powerful method approach when starting out without strong preconception of the data under study and have successfully revealed patterns and a fundamental understanding of the data and its structure. Through analysis, variations over time, water consumption patterns and excessive water users have been identified as well as a leak identification process. Even more challenging than to make meaning of the data is to trigger actions, decisions and measures based on the data analysis. The unveiled information could be applied for an improved operational building management, to empower the customers, for business and campaign opportunities as well as for an integrated decision support system. To summarize, it is concluded that the usage of smart water metering data holds an untapped opportunity to save water, energy as well as money. In the drive towards a more sustainable and smarter city, smart water meter data from end users have the potential to enable smarter building management as well as smarter water services.