The “University” is under pressure to address both local and general requirements from society towards a phenomenon called globalisation. In Brazil, the Ministry of Education has tried, without success, to promote institutional change. Confronted by this situation a process initiated by an internal change agent and based upon the introduction of Action Research was itself the subject of this AR Study by the change agent. This thesis draws upon the findings of that AR and uses it to critically examine the potential to foster change within the higher education context in Brazil using AR. The research was designed in two synchronous processes taking place at two different levels. The first is the facilitation of the uptake of Action Research by a group of academic staff, and the second is the research into that process as a piece of Action Research in its own right by the change agent/facilitator. Facilitation of change has been described as taking place in three phases: a) Mobilization; b) Implementation; and c) Continuation. Throughout such phases in this case data were systematically gathered by the use of five instruments of data collection: 1) Observation; 2) Diary; 3) Questionnaires; 4) Interviews; and 5) Sociogram. Results show my personal learning in facilitating this process of change and two main contributions to knowledge. The first is one which, though local and specific, may nevertheless speak to the challenges faced by other practitioners. Exemplified in this study by the critical exploration of the ‘Daisy Model’ of introducing AR that led to its modification into the ‘Flower Model’. The second is that new knowledge which appears to be more generalisable and for which a case can be made for its wider applicability. Again exemplified in the continuous and disruptive process of change that unfolded to reveal a suitable framework for the use of Action Research as a vehicle of change in a rural university in Brazil where all actions were based on four central principles that emerged from the research: neutrality, voluntary participation, time and motivation. The future success and sustainability of the change processes begun are contingent upon the reaction of the current management of the institution. Five scenarios are examined and a second phase for this AR project is suggested that attempts to address the issues raised.

By developing strong, self-sustaining individuals in organisations, employees will need to withstand the forces of stressors and be able to cope with continuous changes within their working environment. To move the equilibrium level from the current to the desired condition, the field of forces must be altered - by adding driving forces and by removing restraining forces. An individual's sense of coherence may either alleviate or aggravate reactions to a stressor and moderate the impact of occupational stressors on the individual's affective outcomes. The objectives of this study were to validate the 13-item version of the Orientation to Life Questionnaire (OLQ) (Antonovsky, 1987) and to determine the experience of employees with high levels of sense of coherence regarding helping and restraining factors within the workplace (compared to that of those with a low sense of coherence). A cross-sectional s w e y design was used. The total population (N = 2 678) of employees in a financial institution in Gauteng was used in this study. Random samples of groups with a strong (n = 300) and low (n = 300) sense of coherence were taken for purposes of the qualitative study. The OLQ (Antonovsky, 1987) and a biographical questionnaire were administered. The scale showed acceptable reliability and construct validity. The study set out to determine the applicability of the theoretical model of sense of coherence to employees in a financial institution. Reliability analysis revealed that the three subscales of sense of coherence were sufficiently internally consistent. The reliability of the measuring instrument were assessed with the use of Cronbach alpha coefficients. Descriptive statistics (e.g. mean and standard deviations) were used to analyse the data. By using the structural equation modelling approach, a one-dimensional factor structure for sense of coherence amongst employees in a financial institution emerged. The reliability analysis revealed that the alpha scores were acceptable. It can therefore be concluded that the 13-item version of the OLQ is a reliable and valid measuring instrument. The results showed that although employee groups with high and low levels of sense of coherence are experiencing similar helping and restraining factors within their working environment, helping factors are being experienced with a higher frequency by groups with high levels of sense of coherence and restraining factors with a higher frequency by groups with low levels of sense of coherence. Recommendations were made for future research. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007

Although emerging technologies offer the construction industry many opportunities for IT-enabled collaboration environments, the companies adopting these technologies usually fail. in achieving the full benefits from their implementations. The reason for this is found as focusing too much on the technical factors and ignoring or underestimating the factors related to change, implementation, human and organizational factors, and the roles of the management and end-users. Each new information technology implementation involves some change for the organization and the employees, and is therefore a source of resistance and confusion unless special attention is paid to managing this change. This research aims to find how to introduce collaboration environments to construction organizations and how to manage the changes required in order to obtain the full benefits from their implementation. In order to achieve this aim, the theoretical concepts and previous work on collaboration environment implementations in construction industry, and change management with a focus on organizational change management are reviewed. The perspective of the construction organizations on the implementation of collaboration environments are investigated conducting case studies. Based on the findings from the literature review and the case studies, an organizational change management framework is developed for implementing collaboration environments. A computer based prototype is also developed in order to automate the framework. The framework and the prototype are evaluated by the industry professionals.

This investigation follows a philosophically interpretive approach on how the web developer developed Web-based Information Systems (WBIS) in a continuously changing higher education organisation. The investigation focused on emergence within the organisation and the resultant problems this gives the web developer in developing WBIS. The web developer used an action research methodology to investigate the emergent higher education organisation and its need for web-based aesthetics & internet speed. This approach was designed by the action researcher to assist both the web developer and manager in developing WBIS within emergent organisations. It is also designed to address a number of major constraining factors placed on the web developer. These included: time constraint, web-based aesthetics, internet speed, emergent aspects, methodology issues and accommodating planned organisational change. The interpretation of these constraining factors gained through the theory of deferred action enabled the action researcher to understand, interpret and create associations to explain the WBIS development process. The web developer had to defer the design process at several points because of unexpected events occurring in the organisation and take deferred action. As a result the Kadar Matrix was created and used by the web developer to manage the constraining factors. The Kadar Matrix has extended the theory of deferred action (ToDA) by implementing its constructs in the analytical tool, Kadar Matrix, for WBIS development. This is a modification of theory for practice. The research further identified that deferred action is necessary for the web developer in emergent organisations.

The purpose of the thesis is to make a contribution to the development of an empirically informed theory of identity work in organisations on the basis of a gestalt paradigm. Since its emergence almost three quarters of a century ago, gestalt has been applied to therapy, personal development, leadership education and organisational consulting. Gestalt remains, however, fundamentally a paradigm, which preferentially projects onto and deals with complex and dynamic organisational phenomena at individual, dyadic or small group levels. It can be argued that, with its focus on phenomenology and awareness, the gestalt paradigm is predominantly methodological, with only ambiguous or weak links to explicitly articulated epistemology or ontology. A long-term professional, consulting relationship with a trade union branch enabled conducting action research in order to explore the constituents and dynamics of its organisational identity, prior to and following significant change. The subsequent dismantling and closure of the branch demanded an adjustment of research design. The new situation offered a unique opportunity to follow the existentially challenged organisation as its members reacted to and made sense of the closure. The research is contextualised in three analytical clusters: identity and identity work, gestalt paradigm, and trade unions as organisations, institutions and social movements. An ontology of the intersectional field is posited, and on this foundation, four statements, seen as fundamental conditions for identity work, are operationalised through six propositions explicating identity work in a gestalt paradigm perspective. Methodologically, the overall design is informed by a constructivist grounded theory approach, moving abductively - iteratively and even recursively - between inductive and deductive analysis and reflection. The empirical component of the thesis comprises participant observation, field notes, in-depth interviews during and subsequently two years after the closure, and memos. The data proved relevant and informative in terms of identity work in the organisation. The result of the research is a hypothesis about identity work in organisations, firmly anchored in and commensurate with a present-day revised gestalt paradigm, which contribute to a formal development of a gestalt organisational theory. The hypothesis states that: “Identity work in organisations is a dialectical positioning, both individual and collective, between the existential polar opposites of inclusion and exclusion. The processes through which identity work is enacted are cognitive, affective, and conative, instrumentally served by the contact boundary dynamics of egotisming, confluencing, projecting, retroflecting, introjecting, and deflecting. “ The empirical findings are considered robust, and the theory formulation meaningful. Acknowledging the specific circumstances of the study organisation and empirical design, however, a more general application of the hypothesis requires further research in diverse contexts for verification and possibly refinement of the gestalt theoretical concepts at the organisational level. The research results are of interest to gestalt practitioners who teach or work in or with organisations, and equally so for those interested in dynamic process perspectives in which attention shifts - whether at the level of the individual, group, or organisation - from static assessment of reified identity to real-time identity work; from structure to mutual interaction and influence, in order to balance the well-being of the human beings “in” and “profitability” of the organisation.

Digitalisation and the phenomenon of digital transformation is rapidly and fundamentally changing existing businesses and organisations alike (Collin, 2015). Although considered a prime challenge for leaders of complex and changing organisations, research in the combined field of digitalisation and leadership however still remain scarce. As executives are tasked with the leading of digital transformation, this study aims to understand how digitalisation effects top management leadership. To achieve this, the study takes a two-folded approach by (1) outlining six characteristics of digitalisation and (2) analysing how these characteristics effect three contemporary forms of leadership: values-based, transformative and authentic leadership. Through a broad literature survey and 13 in-depth interviews with executives and organisational leaders, the study found that the six identified characteristics of digitalisation all effected the three forms of contemporary leadership. The different characteristics did not only change how the leaders practiced each of their leadership styles, but also how their leadership manifested itself through the use of various digital tools, methods and processes in order to enhance and empower their leadership. Even the sub-features of each leadership form were subject to this fundamental digital change. What was also found were three complementary perspectives when leading complex and changing organisations: the perspective of holism, virtuality and networked-based hubs. Each of these perspectives were premiered aspects to be considered as a contemporary leader.

Change is a timely issue across organisations, particularly since the start of the economic crisis, and especially within English local government. Yet, this question remains dominated by macro and micro explanatory models which tend to exclude conflict, mess and power in favour of enumerating universalistic steps or leadership factors for successful change. This thesis problematises this literature, drawing on Laclau and Mouffe’s (1985) political discourse theory and its mobilisation by critical management studies of organisational change. Three avenues are identified to further this literature. First, the organisation is analysed as an ongoing and fragile hegemonic project in which spaces are defined and consent must be constantly renewed. Second, the organisation is recast as a discursively constituted ‘site’ within a flat ontology, where change is not the result of some ‘bigger’ phenomena such as neo-liberalism or austerity, but instead is the product of situated articulations, disparate demands being mobilised as threats or opportunities requiring change. Finally, a third proposition articulates leadership in organisations as a set of multiple and changing practices, pragmatically deployed by organisational players. In exploring those avenues, a five-step ‘logics of critical explanation’ approach is deployed, characterising organisational change practices according to social (rules and norms), political (inclusions and exclusions), and fantasmatic (fears and hopes) logics (Glynos and Howarth, 2007). A nine month case study of an English County Council and its local strategic partnership’s organisational change project, Integrated Commissioning 2012 (IC 2012), is analysed to problematise the emergence, transformation and failure of practices of change in organisations. Rather than a set of factors or top-down causes and effects, this research demonstrates how change, organisations and leadership are best explained as discursive constructions, where a set of conditions drawn from a given site must be problematised. This research contributes to critical explanations of organisational change politics in three ways. First, by developing the concept of hegemony and hegemonic spaces, this thesis evidences how organisations and change are the result of ongoing struggles, consent being notably gathered by the constant refuelling of the fantasmatic appeal of change. Second, framing the organisation as a site generates a more complex, situated and dynamic understanding of the mobilisation of disparate demands within change discourses. Third, by considering leadership as a set of changing discursive practices and developing four situated dimensions of leadership in the case study, this research adds to critical leadership studies and discursive discussions of the role of individuals in organisational politics.

I vår moderna tid med allt starkare krav från omvärlden på att förändra och anpassa sig är förändringar nödvändiga för organisationer för att förbli konkurrenskraftiga. I en organisationsförändring kan det ibland uppstå en utdragen vänteperiod där förändringen står stilla och informationen är abstrakt. Denna vänteperiod analyserar vi med begreppet limbo. Uppsatsens syfte är att få en förståelse för hur fenomenet limbo kan påverka meningsskapandet bland de intervjuade medarbetarna i den pågående organisationsförändringen. Med vår studie hoppas vi kunna bidra till mer kunskap om upplevelsen av limbo i organisationsförändringar och vilken påverkan limbo kan ha. Studiens empiri samlades in genom sju kvalitativa, semistrukturerade intervjuer med medarbetare som vid tidpunkten befann sig i en organisationsförändring. Vi använde tematisk analys för att bearbeta vår insamlade empiri. Slutsatsen i vårt arbete är att det förefaller finnas en negativ koppling mellan upplevelsen av limbo och meningsskapande, där limbo försvårar meningsskapandet hos de intervjuade medarbetarna. / In our modern age with stronger demands from the surrounding world to change and adapt are changes necessary for organisations to remain competitive. In an organisational change one can sometimes be faced with a lengthy waiting period where the change is stationary and the information is abstract. Henceforth we analyse this waiting period with the concept of limbo. The purpose of our study is to develop an understanding of how the phenomenon of limbo can influence sensemaking among employees in an ongoing organisational change. With our study, we hope to contribute to more knowledge about the experience of limbo in an organisational change and the impact limbo can have. We collected the data for the study by conducting seven qualitative, semi-structured interviews with employees who at the time were going through an organisational change. We used a thematic analysis to process our collected data. The conclusion of our work is that it seems to be a negative connection between the experience of limbo and sensemaking, where limbo hampered sensemaking among the employees.

The changing nature of organisation life becomes more and more intense as organisations are constantly striving to adjust to serve the needs of an ever-changing environment. At the same time, the importance of keeping employees engaged is essential to organisations. The aim of this thesis was to contribute with a deeper understanding of employee engagement during an organisational change process. A deeper insight of how individuals perceive a changing work environment on an emotional level will help managers to go through the process while they are ensuring engagement of their employees. Our fundamental research questions were: How do employees describe their own state of engagement during an organisational change process? Which factors are important, according to employees, in order for them to stay engaged during the process? The existing literature is reviewed with special attention to state engagement, including job satisfaction, job involvement, organisational commitment and empowerment. The theoretical framework consists of the Job demand-resources model and attitudinal organisational commitment, which have been used as the analytical tools. Our empirical data was collected through a qualitative research design with semi-structured interviews at an insurance company in the middle of Sweden. The conclusion from this study was that the state engagement differed a lot according to dimensions as satisfaction, involvement and commitment, while most of the interviewees agreed that the empowerment and energy level decreased. We also discovered a special kind of engagement, frustration engagement, which was distinguished from the commonly positive view of engagement. The most important factors to continue being engaged were expressed by the employees as social support, managerial support as well as organisational support and communication.

Faculty of Humanities, School of Education, Master of Education research report. / This is a retrospective case study of an intervention aimed at transforming communication and interpersonal relations in a small company in South Africa. The objective was for the Innergize consultancy to integrate black factory workers and white office staff across race and class into one team by healing the psychological effects of Apartheid. The research questioned how change would be recognised and if it could be sustained within an organisation. The workshop method used by Innergize separated the two groups so that conflict within the groups could be resolved, personal growth facilitated and attitudes towards race surfaced. Then the staff joined together and continued the process through communication, cultural exchange and gender awareness. The staff developed on a personal level, interpersonally, and a climate of trust resulted. The success was partly due to individual attention given to each person, clearing the past before addressing the present, and offering tools for sustaining the process. Structures were set up to sustain changes at the organisational level, however the project ended abruptly, due to a number of factors. The study concluded that in order for a transformation process to be successful at both interpersonal and organisational levels, management must remain committed to a longterm process. Keywords: managing diversity; attitudes; healing; race; organisational change; personal growth; South Africa; workshops; communication.