Abstract Enabled by the development of information technologies, telecommuting and telework have been incorporated into organizations for around 30 years. However, there still exists resistance to this work arrangement, particularly from middle-level managers. Formal knowledge about how to manage telework is needed to keep the managers better informed. I conducted a qualitative exploratory study to investigate how managers exercise controls in the telework environment and examined the role of the use of information technologies in organizational controls in this work environment. Based on interview data with people from two work groups that participate in telework program, I found that the managers exercise a portfolio of controls that consist all four documented control forms (outcome, behavior, clan and self control), and controlling the employees’ adoption and use of information technologies is a new form of behavior control in the telework environment.

Thesis (Ph.D.)--Case Western Reserve University, 2009 / Department of Information Systems Weatherhead School of Management Includes abstract Includes bibliographical references Available online via the OhioLINK ETD Center

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本研究探討台灣媒體記者駐點中國在採訪時所遇到的工作控制、以及所採取的因應策略。透過對多位實務工作者的深度訪談，本研究發現，對駐點中國記者最直接的控制來源，分別是「中國官方」與「台灣媒體組織」。中國官方雖然仍會使用較為粗暴、強硬的新聞控制手段，不過也越來越懂得用軟性的互動手法，干涉的深度與廣度與兩岸政治關係也有相當關係。駐點中國的台灣媒體記者採取的因應方式，則包括新聞現場快速反應，平時不斷增加專業知識、以提升對「爆料與網路線索或刻意餵新聞」的判斷能力。再者，台灣媒體接受中國官方的「置入」，再透過組織要求對記者產生影響。駐點中國的台灣媒體記者除了工作量因此增加之外，還成為台灣媒體在中國的業務代表；為了應付稿量需求、搶快、搶獨家，而利用網路消息作為新聞線索，同時並需保護自己，因此在寫作上需以「事實陳述」、「找名人背書」等方式轉移責任歸屬。 / This study focused on Taiwanese journalists’ practical strategies against governmental and organizational controls while working in china. Through empirical in-depth interviews with journalists, we came to identified how government of China uses both aggressive and subtle ways to influencing news reporting. Journalists in China need rapid responses action on sight and train themselves with extensive knowledge. In addition, one of the subtle ways to deal with Taiwanese media is to use product placement, but the more Taiwanese media receive product placement from china, the more chances are China government can further influence on the controversial news content in Taiwanese media. Receiving product placement only making these cross-strait journalists became sales representative of Taiwanese media in china. In order to meet the needs of organization, Journalists need to use internet as sources. But they also need to be extra careful by using “fact-based statement” or “quote from celebrity” in their daily writing skills.

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