A operação segura e confiável de usinas nucleares não depende só da excelência técnica do projeto e construção, mas também das pessoas e da organização. Por essa razão, a importância dos fatores organizacionais nos mecanismos causais de acidentes tem sido reconhecida por uma série de organizações de pesquisas na Europa, EUA e Japão. Deficiências nesses fatores revelam fragilidades na cultura de segurança da organização. Uma preocupação básica na avaliação de uma cultura de segurança é garantir que os instrumentos de pesquisa sejam válidos e confiáveis. Nas áreas de saúde e de segurança do trabalho há uma série de instrumentos para avaliar a cultura de segurança, para os quais são apresentados estudos de suas proporiedades psicométricas (confiabilidade e validade), mas muito pouco com essas qualidades na área nuclear. No caso específico do Brasil, nenhum. Portanto, o principal objetivo deste trabalho foi desenvolver um modelo capaz de avaliar com medidas válidas e confiáveis a cultura de segurança de instalações nucleares. O instrumento de pesquisa foi desenvolvido com base em princípios psicométricos estabelecidos para pesquisas quantitativas e, portanto, foram realizadas a análise da confiabilidade e as validações de conteúdo, de face e de construto. O instrumento foi aplicado nos institutos de pesquisa da Comissão Nacional de Energia Nuclear (CNEN), obtendo-se um total de 226 questionários respondidos. Os resultados da pesquisa possibilitaram caracterizar demograficamente os respondentes e identificar muitos aspectos fortalecidos, mas também algumas fragilidades na cultura de segurança dos institutos avaliados. O instrumento apresentou boas evidências de confiabilidade com o coeficiente alpha de Cronbach de 0,95 para o instrumento como um todo. A validação de construto foi realizada por meio de uma análise fatorial utilizando-se a Análise de Componentes Principais (ACP) e rotação fatorial ortogonal Varimax. Os resultados da análise fatorial permitiram concluir que o instrumento possui boas evidências de validade de construto, mas também sugeriram alguns ajustes no caso de uma nova aplicação do instrumento. / The safe and reliable operation of nuclear power plants does not depend only on technical excellence, but also it depends on people and on the organization. For this reason, the importance of organizational factors in causal mechanisms of accidents has been recognized by a number of research organizations in Europe, USA and Japan. Deficiencies in these factors reveal weaknesses in the organization\'s safety culture. A primary concern in evaluating a safety culture is to ensure that research instruments are valid and reliable. In the areas of occupational health and safety there are series of tools to evaluate the safety culture that present studies of its psychometric properties (reliability and validity), but very few of these qualities in the nuclear area. In the specific case of Brazil, none of these tools exist. Therefore, the main objective of this study is to develop a model to assess the safety culture in nuclear facilities with valid and reliable measures. The survey instrument was developed in accordance with the psychometric principles established for quantitative research and thus were held to analyze the reliability and validation of content, face and construct. The instrument was applied in the research institutes of the Brazilian Nuclear Energy National Commission (CNEN), yielding a total of 226 completed questionnaires answered. The survey results made it possible to characterize demographically the respondents and identify many strengthened aspects, but also some weaknesses in the safety culture of the evaluated institutions. The instrument showed good evidence of reliability with Cronbach\'s alpha coefficient 0,95 for the total instrument. The construct validation was performed by means of a factor analysis with Principal Component Analysis (PCA) extraction method and Varimax orthogonal factor rotation. Although factor analysis results have shown that the instrument has good evidence of construct validity, some adjustments in case of a new application of the instrument have also been suggested.

Dans le cadre de cette étude, nous nous sommes intéressés aux infirmières soignantes qui possèdent un diplôme d’études collégiales ou un baccalauréat. L’infirmière est celle ayant reçu une formation collégiale et la clinicienne, une formation universitaire de premier cycle. Au niveau législatif, selon que l’infirmière soit titulaire ou non d’un baccalauréat, le champ de pratique autorisé demeure le même. Cependant, l’étendue de la pratique pourrait varier selon la formation reçue et le poste occupé. Cette étude descriptive et interprétative de type qualitatif avait pour but de décrire l’étendue de la pratique des infirmières et des infirmières cliniciennes dans une unité de médecine et de chirurgie et d’identifier les facteurs organisationnels influençant l’étendue de la pratique. Le cadre de référence ayant été utilisé est le cadre d’analyse de l’étendue de la pratique conçu pour le Collège des infirmières autorisées de la Nouvelle-Écosse (CRNNS, 2005). Selon ce cadre, l’étendue optimale de la pratique des infirmières se divise en 4 catégories distinctes, soit le processus de soins infirmiers, les pratiques relationnelles, le leadership ainsi que l’enseignement et le transfert des connaissances. La collecte de données a été conduite au moyen d’entrevues individuelles semi-structurées auprès de 8 informateurs clés soit trois infirmières et trois infirmières cliniciennes d’une unité de médecine et de chirurgie et de deux gestionnaires. Les résultats semblent montrer que les différentes composantes de l’étendue de la pratique sont mobilisées tant chez les infirmières que chez les infirmières cliniciennes interviewées. Toutefois, les résultats semblent montrer que certaines composantes, soit le leadership et le transfert des connaissances, semblent davantage mobilisées chez les infirmières cliniciennes. De plus, l’étude a permis d’identifier les différents facteurs organisationnels qui semblent influencer l’étendue de la pratique des infirmières et des infirmières cliniciennes. La charge de travail semble être le principal facteur d’influence. Nous avons aussi pu constater l’influence certaines composantes reliées à l’environnement de travail et à la composition et aux caractéristiques des équipes de soins. / The goal of this descriptive and interpretative study was to first describe the scope of nursing practice of registered nurses with a Bachelor’s degree in nursing and those with a nursing diploma in a medical and surgical unit of a regional hospital. The second goal was to identify the organizational factors that influence the scope of nursing practice in that unit. The framework that has been used is the Framework to Analyse Scope of practice, made for the College of Registered Nurses in Nova Scotia (CRNNS, 2005). According to that framework, the full scope of practice of the registered nurse is divided in 4 components: the nursing process, the professional nursing relationships, the leadership and the fonction of teaching and knowledge transfert. For this study, 8 interviews have been realized. The participants were: 3 nurses with a nursing diploma, 3 nurses with a bachelor’s degree and 2 administrators. The results seems to show that all the components of the nursing scope of practice seems to be used by the nurses with a Bachelor’s degree in nursing and those with a nursing diploma. But, the results seem to show that the nursing scope of practice is not fully extended in that unit. We remarked also that two elements of the nursing scope of practice, the leadership and the teaching and knowledge transfert, are more used by nursed with a Bachelor’s degree, compared to those with a nursing diploma. The principal factors which seem to influence the scope of nursing practice in this unit are the nursing workload and some components according to the work environment and to the composition and caracteristics of the nursing teams.

Tyrimo tikslas: įvertinti sociodemografinių charakteristikų bei organizacinių veiksnių sąsajas su darbuotojų seksualinio priekabiavimo supratimu. Tyrime dalyvavo 195 tirimieji: 136 moterys ir 59 vyrai, nuo 17 iki 75 metų amžiaus (amžiaus vidurkis (28,98). Seksualinio priekabiavimo vertinimui buvo naudojama Mccabe, Hardman, (2005) adaptuota, Mazer, Percival (1989) kurta požiurio į seksualinį priekabiavimą skalė (Sexual Harassment Attitude Scale, SHAS), kuri Mccabe, Hardman, (2005) buvo pritaikyta darbuotojams, bei pervadinta darbuotojų požiūrio į seksualinį priekabiavimą skale (Sexual Harassment Attitude Scale for Workers SHASW). Seksualinio priekabiavimo supratimas buvo matuojamas seksualinio priekabiavimo apibrėžimų klausimynu (Sexual Harassment Definitions Questionnaire SHDQ; Foulis, McCabe, 1997). Seksualinio priekabiavimo patirtis buvo vertinama seksualinės patirties klausimynu (Sexual Experience Questionnaire), sukurtu Fitzgerald et al. (1988). Tyrimo rezultatai parodė, jog su seksualinio priekabiavimo supratimu susiję skirtingos aukos – priekabiautojo situacijos: moterysdažniau nei vyrai visas situacijas įvardina kaip seksualinį priekabiavimą. Taip pat dažniau seksualinį priekabiavimą įvardina: su aukštuoju išsilavinimu, išsilavinimu; patyrę seksualinį priekabiavimą; vyresni, dirbantys organizacijose, kuriose dskirtingas lyčių santykis. Su geresniu seksualinio priekabiavimo supratimu nėra susiję darbuotojų: vedybinis statusas, darbo stažas; darbovietės tipas... [toliau žr. visą tekstą] / The aim of the study was to assess how socio-demographic characteristics and organizational factors are related to employees perception of sexual harassment. 195 subjects participated in the study: 136 of them were women and 59 – men. They age raged from 17 to 75 years (mean age (28.98). Sexual harassment attitude were messured by Mazeros, Percival (1989) created sexual harassment attitude scale, which McCabe, Hardman (2005) was adapted to workers, and renamed Sexual Harassment Attitude Scale for Workers (SHASW). Perception of sexual harassment was measured by Sexual Harassment Definitions Questionnaire (SHDQ, Foula, McCabe, 1997). Sexual harassment experiences were measured by sexual experiences questionnaire (Sexual Experience Questionnaire), which was created by Fitzgerald et al. (1988). The results showed that the perception of sexual harassment related to different victims - harasser situations: women more often than men tend to identifyas sexual harassment in all situations. Sexual harassment are percieved more often when worker was with the higher education, experienced sexual harassment, older workers, working in organizations with diferent gender ratio. Perceptions of sexual harassment are not related workers: marital status, work experience, job type, gender ratio indepartment.

Business Value of the CRM Approach - the Case of 5 Stars Hotels in Lebanon Customer Relationship Management (CRM) is an organizational-wide ongoing process. It provides a systemic approach to aligning business processes, technologies, and the customer. The application of the CRM approach in the hospitality sector accompanies the guest cycle in all its stages. It is an ongoing process defined by two main activities: the analysis and the action which are repeated as long as the relationship exists between the hotel and its customer. The success of this ongoing approach in increasing customer loyalty and fostering customer retention has yielded into the development of hotels' concentrations towards the CRM. Despite the extensive investments in CRM, numerous CRM projects fail to meet the expected business goals. Nevertheless, a handful of successful CRM projects give both a proof-of-concept and a guideline for a successful CRM approach. This research is intended to illuminate the business value of CRM approach in hotels. It brings together the concept of identifying the critical success factors of the CRM approach, and the impact of the CRM approach on the organizational performance in a single research model. This study was completed by examining the CRM approach in 5 stars hotels in Lebanon. The final sample represents 87.5% of the 5 stars hotels in Lebanon.

A operação segura e confiável de usinas nucleares não depende só da excelência técnica do projeto e construção, mas também das pessoas e da organização. Por essa razão, a importância dos fatores organizacionais nos mecanismos causais de acidentes tem sido reconhecida por uma série de organizações de pesquisas na Europa, EUA e Japão. Deficiências nesses fatores revelam fragilidades na cultura de segurança da organização. Uma preocupação básica na avaliação de uma cultura de segurança é garantir que os instrumentos de pesquisa sejam válidos e confiáveis. Nas áreas de saúde e de segurança do trabalho há uma série de instrumentos para avaliar a cultura de segurança, para os quais são apresentados estudos de suas proporiedades psicométricas (confiabilidade e validade), mas muito pouco com essas qualidades na área nuclear. No caso específico do Brasil, nenhum. Portanto, o principal objetivo deste trabalho foi desenvolver um modelo capaz de avaliar com medidas válidas e confiáveis a cultura de segurança de instalações nucleares. O instrumento de pesquisa foi desenvolvido com base em princípios psicométricos estabelecidos para pesquisas quantitativas e, portanto, foram realizadas a análise da confiabilidade e as validações de conteúdo, de face e de construto. O instrumento foi aplicado nos institutos de pesquisa da Comissão Nacional de Energia Nuclear (CNEN), obtendo-se um total de 226 questionários respondidos. Os resultados da pesquisa possibilitaram caracterizar demograficamente os respondentes e identificar muitos aspectos fortalecidos, mas também algumas fragilidades na cultura de segurança dos institutos avaliados. O instrumento apresentou boas evidências de confiabilidade com o coeficiente alpha de Cronbach de 0,95 para o instrumento como um todo. A validação de construto foi realizada por meio de uma análise fatorial utilizando-se a Análise de Componentes Principais (ACP) e rotação fatorial ortogonal Varimax. Os resultados da análise fatorial permitiram concluir que o instrumento possui boas evidências de validade de construto, mas também sugeriram alguns ajustes no caso de uma nova aplicação do instrumento. / The safe and reliable operation of nuclear power plants does not depend only on technical excellence, but also it depends on people and on the organization. For this reason, the importance of organizational factors in causal mechanisms of accidents has been recognized by a number of research organizations in Europe, USA and Japan. Deficiencies in these factors reveal weaknesses in the organization\'s safety culture. A primary concern in evaluating a safety culture is to ensure that research instruments are valid and reliable. In the areas of occupational health and safety there are series of tools to evaluate the safety culture that present studies of its psychometric properties (reliability and validity), but very few of these qualities in the nuclear area. In the specific case of Brazil, none of these tools exist. Therefore, the main objective of this study is to develop a model to assess the safety culture in nuclear facilities with valid and reliable measures. The survey instrument was developed in accordance with the psychometric principles established for quantitative research and thus were held to analyze the reliability and validation of content, face and construct. The instrument was applied in the research institutes of the Brazilian Nuclear Energy National Commission (CNEN), yielding a total of 226 completed questionnaires answered. The survey results made it possible to characterize demographically the respondents and identify many strengthened aspects, but also some weaknesses in the safety culture of the evaluated institutions. The instrument showed good evidence of reliability with Cronbach\'s alpha coefficient 0,95 for the total instrument. The construct validation was performed by means of a factor analysis with Principal Component Analysis (PCA) extraction method and Varimax orthogonal factor rotation. Although factor analysis results have shown that the instrument has good evidence of construct validity, some adjustments in case of a new application of the instrument have also been suggested.

Cette thèse présente des travaux de deux natures différentes ; (1) l'étude approfondie des travaux de James Reason (Swiss cheese model) et (2) l'activité d'ingénierie d'un modèle (ECHO) pour l'étude des facteurs organisationnels et humains dans l'exploitation des barrages d'EDF. Ces travaux sont articulés autour de la question du rôle, de la valeur et de la place des modèles d'erreur humaine dans la gestion de la sécurité industrielle.Une revue de littérature montre que les dispositions de sécurité dans les barrages sont essentiellement techniques. Les considérations relatives au facteur humain, bien que prégnantes dans l'accidentologie, semblent faire défaut dans les pratiques. Constatant sa très large utilisation, nous présentons en détail le modèle de Reason. Nous mettons en lumière une « double » collaboration (peu documentée) entre recherche et industrie d'une part, sciences humaines et sciences de l'ingénieur d'autre part. Partant de cette double collaboration comme une condition de réussite à des évolutions culturelles de sécurité, nous présentons le processus d'ingénierie qui a permis la conception puis la mise en place d'un modèle facteur humain dans les études de dangers de barrages d'EDF. Nous tentons enfin de mesurer et de présenter les effets produits par ECHO sur les représentations et les pratiques. La discussion porte sur l'intérêt et les modalités de double collaboration dans la sécurité industrielle et espère contribuer à un recadrage du débat sur la nature et la valeur des modèles. / This thesis presents two different works: (1) an in-depth study of James Reason's work (Swiss cheese model) and (2) the engineering activity of a model (ECHO) of organizational and human factors in operation of EDF's dams. These works are articulated regarding the role, value and place of human error models in industrial safety management.A literature review shows that dams' safety is mainly based on technical issues. The considerations relating to human factors, although pervasively present in the accidents, seem to be lacking in practice. After its wide use, we present in detail the Reason's model. We highlight a double collaboration (poorly documented) between research and industry on the one hand, Humanities and engineering Sciences on the second hand. Based on this dual partnership as a success condition for efficient safety culture developments, we present the engineering process associated with the design and the implementation of a human factor model in EDF dams' hazards study. Finally, we try to measure and report the effects produced by ECHO on the representations and practices.The discussion focuses on the interest and modalities for double collaboration in industrial safety and, therefore hopes to contribute to reframe the debate on model's nature and value.

La Mauritanie est caractérisée par un climat sec et chaud, Saharien au nord et sahélien au sud. Les vents au nord-est, sont fréquents et favorisent la progression de l'ensablement. La saison des pluies est très hétérogène sur le plan spatio-temporel. Une grande partie du pays reçoit moins de 300 mm / an. Au cours des trente dernières années, trois grandes sécheresses ont été enregistrées au cours desquelles les précipitations ont été inférieures à 35 à 70% de la moyenne. Les principales ressources agro-pastorales du pays sont: l'agriculture, les ressources en terres, l'élevage, les ressources en eau et la population rurale. Au niveau macroéconomique, le secteur rural, en dehors de la pêche artisanale, occupe environ 56% de la population et joue un rôle important dans l'économie nationale : il contribue à plus de 17,5% du PIB, soit environ 68 milliards d'ouguiyas en 2011. De nombreuses contraintes, défis et opportunités peuvent être identifiées:1)En termes de contraintes, on peut inclure: pluies insuffisantes et irrégulières et inondations, faible productivité de la production agricole et pastorale, exode rural. 2)En termes d'opportunités: décentralisation, situation géographique du pays, ressources foncières du pays, une classe d'entrepreneurs ayant des capacités financières et un bon réseau de communication. Cette thèse montre que la Mauritanie dispose d'un potentiel important qui est loin d'être pleinement exploité, en dépit d'importants investissements, notamment dans le secteur irrigué. Bien que les facteurs climatiques ont une responsabilité majeure dans la situation actuelle, cette thèse évalue le poids des aspects techniques, socio-économiques, structurelles, les facteurs organisationnels. / Mauritania is characterized by a dry climate and hot Sahara to the north and Sahelian to the south. Winds dominated ortheast, are frequent and promote the progression of silting. The rainy season is very heterogeneous in the spatio-temporal plane. Much of the country receives less than 300 mm / year. During the last thirty years, three major droughts were recorded during which rainfall was less than 35 to 70% on average. The main agro-pastoral resources of the country are: Agriculture, Land resources, the breeding, Water Resources, The rural population. At the macroeconomic level, the rural sector, apart from small-scale fisheries, occupies about 56% of the population and plays an important role in the national economy and contributes more than 17.5% to the GDP, or about 68 billion of Ouguiyas in 2011. Numerous constraints, challenges and opportunities can be identified : 1) In terms of constraints, may have included: inadequate and erratic rainfall and flood inundation, the low productivity of agricultural and pastoral production, the rural exodus. 2) In terms of opportunities: discentralization, the location of the country, the land resources of the country, an entrepreneurial class with a financial capacity, the communications network. This Phd Thesis shows that Mauritania has a significant potential that is far from being fully exploited, despite significant investments, particularly in the irrigated sector. Although climatic factors have a major responsibility the current situation, this thesis evaluates the weight of technical, socio-economic, structural, organizational factors.

Public Service Motivation is a concept of a rather short history. It refers to an altruistic form of motivation to serve the interests of a broader community and appears in the way individuals react towards motives grounded mainly within public institutions. Public administration literature claims that some people have a set of attributes making them more predisposed to positively react towards the special calling of contributing to the community. Although Public Service Motivation has received increased interest from researchers, there is lack of research about the concept within Swedish context.   Understanding the concept of Public Service Motivation and its underlying antecedents can contribute with solutions to problems faced by public institutions. Previous research suggests antecedents of three main categories: individual, socio-historical and organizational. The individuals are motivated by their unique norms and emotions, events and experiences that shape their beliefs and organizational codes of conduct that emphasize or constrain individuals’ behavior. This study aims to fill the gap of lacking research about Public Service motivation within the Swedish context by examining the impact of potential antecedents concerning all three categories.   The data necessary to conduct this study was gathered by an online survey distributed among all Swedish municipalities, addressing managers and employees mainly with an administrative role. The study provided some interesting results which can possibly bring theoretical and practical contributions for the future. It has been demonstrated that individuals’ openness and perseverance, along with positive parental socialization, religiousness and political ideology affects Public Service Motivation. The study also showed that individuals that feel satisfied with their job and individuals who achieved managerial position have a higher Public Service Motivation.    Public Service Motivation is a topic that is increasingly recognized and debated. However, there is still room for future studies, especially within Swedish context. This study provided research about antecedents of Public Service Motivation and a study of effects could serve as a fine complement.

This study examines how the organizational model of the Church of Sweden as stipulated in laws and regulations can contribute to an understanding of practical board work among members of working committees that are related to individual board members’ understanding of the organizational notions collaboration and responsibility. The study further examines how these two notions may be affected by how the organizational model of the Church of Sweden describes and outlines how collaboration and responsibility should ideally work within the Church of Sweden. Through qualitative analyses of regulatory documents, observations of board work and interviews and surveys with active board members, both clergy and lay members, of working committees within the Church of Sweden, the study finds that an ideal logic of how the organizational model of the Church of Sweden should work is conveyed through laws and regulations, but finds that the studied working committees follow these to a limited extent. Instead the study concludes that the practice of the studied working committees is determined by how individual members understand and believe the organizational model should work, i.e. how clergy and lay members within the working committees should cooperate. There is an indication of a correlation between how the working committees organize their work in the committees and how they relate to the organizational model of the Church of Sweden. The working committees that have a weak co-operation, seem to focus more on internal issues within their local church, while working committees that have a strong co-operation tend to focus more on strategic public issues within their local diocese.

[pt] O presente estudo tem como objetivo avaliar os impactos dos fatores comportamentais e organizacionais sobre as decisões relacionadas à inserção de critérios de sustentabilidade nas compras públicas do setor público brasileiro. Com base nas lentes teóricas da estratégia comportamental e das compras públicas sustentáveis, foram relacionados dados do levantamento (Survey) e das pesquisas bibliográfica e documental. Assim, foram identificadas as variáveis extraídas da literatura e selecionadas, por meio da Análise Fatorial Exploratória. Em seguida, foram utilizadas Análise de Cluster e as técnicas MANOVA e ANOVA, o que permitiu constatar que os órgãos do Poder Executivo tendem a considerar o Controle como fator organizacional menos importante e a Capacitação como o mais importante em relação aos outros fatores da categoria – comportamento observado na maioria dos órgãos estaduais e municipais. Por outro lado, percebeu-se que há uma tendência nas instituições federais de considerarem o Controle como o fator organizacional que mais impacta as decisões sobre inclusão de critérios de sustentabilidade nas contratações públicas, enquanto, para este grupo, as variáveis Custo, Capacitação e Normas são as que menos impactam. No que diz respeito aos fatores comportamentais, nota-se uma maior tendência das instituições do Executivo e de grande parte das instituições estaduais e municipais em considerarem as variáveis Viés Disponibilidade, Comportamento Tendencioso e Viés Status Quo como mais impactantes nas decisões de sustentabilidade nas contratações públicas em comparação com as instituições do Judiciário, dos Ministérios Públicos e das Cortes de Contas. Por fim, pôde-se observar ainda que as instituições do Executivo e de grande parte das instituições estaduais e municipais tendem a enfatizar mais os fatores organizacionais e comportamentais que as instituições de outros poderes e de outros entes federativos. / [en] The present study aims to evaluate the impacts of behavioral and organizational factors on decisions related to the inclusion of sustainability criteria in public procurement in the Brazilian public sector. Based on the theoretical lens of behavioral strategy and sustainable public procurement, data from the survey (Survey) and bibliographic and documentary research were related. Thus, the variables extracted from the literature and selected through Exploratory Factor Analysis were identified. Then, Cluster Analysis and the MANOVA and ANOVA techniques were used, which made it possible to verify that the Executive Power bodies tend to consider Control as the least important organizational factor and Training as the most important in relation to the other factors of the category - behavior observed in most state and municipal agencies. On the other hand, it was noticed that there is a tendency in federal institutions to consider Control as the organizational factor that most impacts decisions on the inclusion of sustainability criteria in public procurement, while, for this group, the variables Cost, Training and Standards are the ones with the least impact. With regard to behavioral factors, there is a greater tendency of Executive institutions and a large part of state and municipal institutions to consider the variables Availability Bias, Biased Behavior and Status Quo Bias as the most impacting on sustainability decisions in public procurement compared to the institutions of the Judiciary, Public Prosecutors Offices and Courts of Accounts. Finally, it was also possible to observe that the institutions of the Executive and most of the state and municipal institutions tend to emphasize organizational and behavioral factors more than the institutions of other powers and other federative entities.