Sous la pression de l'environnement, les entreprises ont été peu à peu amenées à changer leurs modes d'organisation en confiant de plus en plus d'activités à des prestataires externes. L'externalisation de la logistique est une des tendances fortes de ce mouvement. Cependant, malgré leurs bénéfices prétendus, de nombreux projets d'externalisation de la logistique ne remplissent pas leurs promesses. La cause en revient à une mauvaise anticipation des risques. Bien que la littérature soit riche en modèles théoriques et en études empiriques traitant de la décision d'externalisation, de ses déterminants, de ses facteurs de succès et d'échec, les travaux qui portent sur l'étude et l'anticipation des risques restent relativement rares. Ce travail de recherche s'intéresse au rôle que pourrait jouer la gestion des risques pour favoriser la conduite d'un processus d'externalisation de la logistique. Il repose sur une recherche-intervention mise en oeuvre chez un équipementier aéronautique. Il aboutit à la Proposition d'un processus de gestion intégrée des risques de l'externalisation. Ce modèle met en évidence la nécessité de repenser la manière d'appréhender l'externalisation de la logistique. Il propose une démarche intégratrice permettant de modéliser les différentes phases d'un processus d'externalisation de la logistique en adoptant de nouveaux modes de conception et de reconfiguration qui y intègrent la maîtrise des risques. Ce modèle offre une vision suffisamment globale aux praticiens qui doivent faire face au quotidien à des projets d'externalisation de plus en plus complexes. / Under pressure from the environment, firms were gradually brought to change their modes of organization by entrusting more and more activities to external service providers. The outsourcing of logistics is one of the strong trends of this movement. However, despite their supposed benefits, many logistics outsourcing projects fail to fulfil their promises. The cause goes back to weak risk anticipation. Although the literature is rich in theoretical models and empirical studies dealing with the decision of outsourcing, its determinants, its factors of success and failure, works which focus on the study and anticipating risks remain relatively rare. This research focuses on the potential role of risk management to support the conduct of a process of outsourcing of logistics. It is based on a research-intervention implemented in an aeronautical equipment manufacturer. It leads to the proposal of a model of integrated risk management outsourcing. This model highlights the need to rethink how to approach outsourcing logistics. It offers an inclusive approach to model the different phases of a process of logistics outsourcing by adopting new modes of design and reconfiguration which include the control of risks. This model offers a global vision to managers who face outsourcing projects becoming increasingly complex.

No / Despite the interest over recent years in the fragmentation of organizations and the development of contracting, little attention has been paid to the impact of the associated inter-organizational relationships on the internal organization of employment. Inter-organizational relations have been introduced primarily as a means of externalizing - and potentially rendering invisible - employment issues and employment relations. In a context where inter-organizational relationships appear to be growing in volume and diversity, this constitutes a significant gap in the literature that this paper in part aims to fill. The purpose of the paper is two-fold: to develop a framework for considering the internal and external organizational influences on employment and to apply this framework within a case study of a multi-client outsourcing call centre. We explore the interactions between internal objectives, client demands and the use of external contracting in relation to three dimensions of employment policy: managing the wage-effort bargain, managing flexibility and managing commitment and performance. It is the interplay between these factors in a dynamic context that provides, we suggest, the basis for a more general framework for considering human resource policy in permeable organizations.

Small and medium sized enterprises (SMEs) are being seen by governments, increasingly, as important engines of economic growth. They are viewed as sources of innovation and employment creation. Technology innovative SME’s commercialization strategy often includes forming a partnership with a large company (LCO). This is because what the SME lacks in terms of market links, marketing and distribution channels, the LCO can often provide. LCOs, on the other hand, need to be innovative in order to survive in a dynamic and ever changing business environment. LCOs are therefore open to new ideas, being in the form of knowledge and capabilities. The reality is, however, that many partnerships fail. For an SME whose growth is dependant on a partnership with an LCO, understanding how it can influence the partnership such that it will result in success is critically important. This research sets out to gain a better understanding of this topic. Research Problem Technology innovative businesses operate in the knowledge economy where the one sure source of competitive advantage is knowledge (Takeuchi and Nonaka, 2004). However, knowledge is a high risk commodity and can be easily appropriated by an opportunistic company. A major risk in collaboration is that the partners can gain access to the knowledge and skills of the company (Littler et al, 1995) – this is termed knowledge spillover. Where this is unintentional, it can result in the company exposing its knowledge and skills being made very vulnerable. Furthermore, the high rate of partnership failure is attributed to a lack of cooperation and the opportunistic behaviour of partners (Das et al, 1998). It is important, therefore, for SMEs wishing to partner with an LCO, to understand both what attracts the LCO to partner with them in the first instance, as well as what safeguards need to be in place to protect themselves against possible opportunistic behaviour by the LCO. Methodology A sample of 43 technology innovative SMEs was interviewed by means of a structured questionnaire. The frequencies of the variables were analysed and compared with findings in the literature. In order to improve the variation of the dichotomous responses, the independent variables were compounded into the following variables: competencies, ability capabilities, awareness capabilities, formal safeguards and informal safeguards. The relationship between the number/level of competencies and capabilities and partnership success was determined, as well as the influence of formal and/or informal safeguards on this relationship. Backward conditional logistic regression was performed on the compounded variables in order to determine which model best fitted the data, in other words which predictors most affected partnership success. To better understand the negative relationship between ability capabilities and perceived partnership success, as well as the positive relationship between awareness capabilities and perceived partnership success, cross tabulations were performed on all the individual items to determine the Phi Square. An explanation was provided for those items that proved to be statistically significant. Because of the small sample used for this quantitative study and in order to verify the major findings, four case studies were conducted on SMEs that had participated in the original survey. The findings of the survey were then compared with the findings of the case studies. Main findings The main findings from the survey were the following: 1. SMEs’ abilities rather than their competencies, appeared to influence the success of the partnership 2. the more ability capabilities an SME had, the lower the perceived success of the partnership. This was influenced by where the SME had developed its own IP; and where the SME had segmented is potential market in accordance with Moore’s (1999) market segmentation strategy for hi-tech products 3. a positive relationship between awareness capability and partnership success was influenced by the SME having an understanding of the LCO’s SWOT, but this same relationship was negatively affected by the LCO preferring to enter into a JV with another LCO when sourcing technology 4. the relationships listed in items 2 and 3 above were influenced by safeguards, namely: 4.1 the greater the number of safeguards (formal and informal) that were put in place, the more positive will be the relationship between increasing numbers of awareness capabilities and the perceived success of the partnership 4.2 the greater the number of safeguards (formal and informal) that were put in place, the less negative will be the relationship between increasing numbers of ability capabilities, and the perceived success of the partnership 4.3 formal safeguards were more effective at moderating the relationship between capabilities and partnership success than informal safeguards The main findings from the case studies were as follows: 1. having ability capabilities, awareness capabilities and competencies was associated with high levels of partnership success (not in support of the survey findings) 2. above average levels of capabilities/competencies were associated with low levels of partnership success (in support of the survey findings) 3. there is a positive relationship between the level of safeguards and the association between capabilities/competencies and partnership success (in support of survey findings) 4. both formal and informal safeguards are important in ensuring a positive association between capabilities/competencies and partnership success (not in support of survey findings). In conclusion, the findings from the case studies did indeed validate some of the findings of the survey, namely, in the absence of safeguards, above average levels of capabilities/competencies are associated with low levels of partnership success; and there is a positive relationship between the level of safeguards and the association between capabilities/competencies and partnership success. / Thesis (PhD (Technology Management))--University of Pretoria, 2007. / Graduate School of Technology Management (GSTM) / PhD / unrestricted

Notre objectif est de comprendre comment les acteurs qui prennent part à la gouvernance d’une méta-organisation interviennent dans l’émergence et le maintien d’un contexte institutionnel favorable à la confiance dans les relations inter-organisationnelles (RIO). Nous réalisons deux études de cas qualitatifs de clusters des industries culturelles et créatives, en France et au Canada. Pour le cas français nous pointons les difficultés relatives à la confiance et le travail postérieur de construction de nouvelles frontières, avec une conciliation entre besoins économiques et esprit de création artistique. Pour le cas canadien : un climat initial peu propice à la confiance et un travail postérieur d’institutionnalisation de l’idée que le cluster agit dans l’intérêt de toute l’industrie. Nous proposons un cadre conceptuel pour analyser les pratiques de création et maintien d’un contexte institutionnel favorable à la confiance dans les RIO, dans une perspective structurationniste (relation récursive institutions/action). Nous distinguons des dimensions du contexte et deux types de pratiques : « d’activation » (les acteurs font intentionnellement appel à des éléments institutionnels jugés pertinents vis-à-vis de la confiance par rapport à l’interaction) ; et « de structuration », (ils structurent progressivement les bases institutionnelles de la confiance pour des interactions, actuelles et futures). Nous proposons des éléments pour une « compétence liée à la confiance », comme une capacité liée au déploiement, dans une manière perçue comme authentique, de comportements liés à la confiance et jugés appropriés vis-à-vis du rôle de l’acteur dans un contexte institutionnel donné / The aim of the research is to understand how the actors involved in the governance of a meta-organization intervene in the emergence and maintenance of an institutional context favorable to trust in inter-organizational relations (IOR). Following a qualitative approach, we carried out two embedded case studies of clusters operating within the cultural and creative industries in France and Canada. Regarding the French case, we highlighted the difficulties of trust and later work by some actors aimed at adopting new boundaries that involves new sectors, which included the search for conciliation between economic needs and the spirit of artistic creation. As for the Canadian case, we highlighted the initial climate not propitious to trust and the subsequent institutionalization work of the idea that the cluster acts in the interest of the whole industry. We propose a conceptual framework to analyze the practices of creating and maintaining an institutional environment favorable to trust in IOR, within a structurational perspective (recursive relation institutions/action). We distinguish dimensions of the context, and two types of practices: of “activation” (actors intentionally call upon institutional elements considered as relevant to trust in the current interaction); and of "structuration" (actors gradually structure the institutional bases of trust for current and future interactions). In the conclusion, we propose elements for a "trust-related competence" as a capacity related to the deployment, in in a manner perceived as authentic, of behaviors related to trust and considered as appropriate regarding the role of the actor in a given institutional context

Submitted by Silvana Teresinha Dornelles Studzinski (sstudzinski) on 2015-10-19T12:10:26Z No. of bitstreams: 1 ALEXANDRE XAVIER VIEIRA BRAGA_.pdf: 1455154 bytes, checksum: e0ea785c5884f34e662fc1ee802dc095 (MD5) / Made available in DSpace on 2015-10-19T12:10:27Z (GMT). No. of bitstreams: 1 ALEXANDRE XAVIER VIEIRA BRAGA_.pdf: 1455154 bytes, checksum: e0ea785c5884f34e662fc1ee802dc095 (MD5) Previous issue date: 2015-05-22 / Nenhuma / Embora existam investigações teóricas e empíricas sobre consórcio modular, estudos sobre as relações entre os modulistas, o fluxo de informações e a Gestão Interorganizacional de Custos (GIC) em arranjos de consórcio modular são embrionários. O consórcio modular e a GIC induzem as empresas a ultrapassar as fronteiras organizacionais, no intuito de permitir que toda a cadeia de valor se torne mais eficiente. A presente tese, configurada com um Estudo de Caso com Objetos Incorporados, defende a possibilidade de aceitação que a associação entre consórcio modular e GIC promove mútuo aprendizado e maior redução dos custos globais de operações na cadeia de valor automobilística, do que adotadas isoladamente. Entende-se que as abordagens adotadas pelo consórcio modular de Resende (modularização e GIC) são complementares e incluem diversos fatores comuns, tal como a partilha de projetos de P&D, entrosamento de seus funcionários em outras empresas, sistemas integrados de informações, transferência de conhecimento, bem como a necessidade de desenvolvimento de uma gestão interorganizacional mais eficiente. Neste contexto, o consórcio modular constitui-se em um elemento facilitador do processo de GIC, pois o custo admissível dos componentes é definido por equipes interorganizacionais de trabalho, que incluem design de produto, engenharia, compras e engenharia de produção. Assim, as empresas demonstram possuir uma relação de alta interdependência. Porém resta evidente que, nem sempre, os benefícios são compartilhados entre todos os atores envolvidos, em função da assimetria de poder entre a MAN e os modulistas. No que tange à troca de informações de custos os achados indicam forte ocorrência desta iniciativa, porém somente dos modulistas para a MAN. As evidências empíricas obtidas no presente estudo denotam o uso de poder pela MAN aos seus modulistas. O uso do poder pode favorecer a divulgação de dados de custos pelos modulistas, mas isso não garante o êxito da GIC em toda sua plenitude. Essa é uma limitação para a aplicabilidade da GIC através do open book accounting. / Although there are theoretical and empirical research on modular consortium, studies on the relationship between modulists, the flow of information and the Interorganizational Cost Management (IOCM) in modular consortium arrangements are embryonic. The modular consortium and IOCM induce companies to overcome organizational boundaries in order to allow the entire value chain becomes more efficient. This thesis, configured how a Case Study with Embedded Objects, defends the possibility of accepting that the association between modular consortium and IOCM promotes mutual learning and further reducing overall operating costs in the automotive value chain, rather than taken alone. It is understood that the approaches adopted by the modular consortium in Resende (modularization and IOCM) are complementary and include several common factors, such as the sharing of R&D projects, meshing of its employees in other companies, integrated information systems, knowledge transfer as well as the need to develop a more efficient inter management. In this context, modular consortium is on a facilitator of the IOCM process because the allowable cost of the components is defined by inter-working teams, which include product design, engineering, procurement and production engineering. Thus, companies have shown a high interdependent relationship. But it is evident that not always, the benefits are shared between all the actors involved, due to the asymmetry of power between MAN and modulists. Regarding the exchange of the findings indicate a strong occurrence cost information of this initiative, but only the modulists for MAN. The empirical evidence obtained in this study denote the use of power by MAN to its modulists. The use of power may favor disclosure by modulists cost data, but this does not guarantee the success of IOCM in all its fullness. This is a limitation to the applicability of IOCM through open book accounting.

Improving product development is a complex task for many companies. One challenge is to avoid over-engineering and only include the functionality that customers are willing to pay for. Another challenge is to reduce costs in close co-operation with suppliers. This is a complex task because suppliers often have their own goals and are rarely located at the same physical place. Handling these two challenges is the domain of target costing. Emerging first from Japanese companies such as Toyota, Nissan and Olympus, target costing has become a critical element in achieving long-term profitability. Previous research on target costing has been paradoxical because even though it deals with product development, it has not incorporated the complexity of the product development process. More specifically, current models of target costing assume that the product development process can largely be planned and controlled by a single company. For complex multi-technology products, such as airplanes and industrial robots, this is far from true. By drawing on product development theories, and conducting an in-depth case study at ABB Robotics, this thesis explores target costing in the development of complex multi-technology products. The result is a framework that identifies challenges and problems in target costing processes, but also shows that target costing relies on both planning and improvisation to cope with tensions and contradictions in close customer and supplier relationships. / Diss. Stockholm : Handelshögskolan i Stockholm, 2011

Made available in DSpace on 2016-08-02T21:42:29Z (GMT). No. of bitstreams: 1 Jose Antonio Massaroppe.pdf: 1690773 bytes, checksum: 7ef4605f233683514e32687fd57c76ea (MD5) Previous issue date: 2012-12-13 / Brazil, lies at the start of decade 2010, within an worldwide economic environment that shows characteristics of broad market globalization and high competitiveness of the organizations comprising this system and indicating the need for professionals acting like transformation agents, in these dynamic contexts load of challenges. In most countries the maturity of the innovation system is linked to investment in Research and Development (R & D) and the volume of generating Intellectual Property (IP). Brazil, despite having a Gross Domestic Product (GDP) concentrated in the sectors of agriculture and services, reveals a very low level of innovation, generated by the productive sector and its consequent investment in R & D, when compared to the evolution of that same GDP, denoting, thereby, that companies tend to look in their home countries, for solutions already developed and patented for its development work, or seek to shift the burden of producing records of innovations and patents to the Academy. The interaction between academic and business cultures is able to generate mutual benefits, improving the country s competitiveness; in other words, is the way to transform knowledge into social wealth. This paper relating the education-research and business practices concepts, intends to study, from the standpoint of the reality presented by the Greater ABC Region s Strategic Regional Plan and the guidelines of the National Postgraduate Program 2011-2020 (PNPG 2011-2020), the integration of the scientific knowledge processes, between the Business Entities (BE) and Universities in this specific region. Through the research methodology of case study, will be analyzed the strategies proposed by universities and the industry business practices, in order to understand the possible barriers identified as restrictions, on interactions between them. Our study focused on the analysis of the relationship between these two actors, pointed out the main barriers to the optimization of the partnership, such as access to resources, increase competitiveness via increased credibility in University Business relationship, the recognition of the realities regional and the latent gap between academic thinking and business realities. Moreover, our study showed the need for a wider dissemination, discussion and implementation of the sectorial, regional and national government documents, which clarify and provide strategic foundations for the development of health relations, between universities and businesses, as a way to optimize the process of transforming knowledge into social wealth. / O Brasil situa-se, no início da década de 2010, dentro de um sistema econômico mundial que apresenta características de ampla globalização dos mercados e alta competitividade das organizações que compõe esse sistema, e que sinalizam a necessidade de profissionais que sejam agentes de mudança nesses contextos dinâmicos e repletos de desafios. Na maioria dos países, a maturidade do sistema de inovação está ligada ao investimento em Pesquisa e Desenvolvimento (P&D) e ao volume de geração de Propriedade Intelectual (PI). O Brasil, apesar de apresentar um Produto Interno Bruto (PIB) concentrado nos setores de agropecuária e de serviços, revela um nível de inovação gerado pelo setor produtivo e o seu consequente investimento em P&D muito baixos em comparação com a evolução desse mesmo PIB, denotando com isso que as empresas buscam, em seus países de origem, soluções já desenvolvidas e patenteadas para seu desenvolvimento ou procuram transferir a responsabilidade de produzir registros e patentes de inovações à academia. A integração da cultura acadêmica com a cultura empresarial é capaz de gerar benefícios mútuos, melhorando a competitividade do país; em outras palavras, é uma maneira de transformar o conhecimento em riqueza. Este trabalho relacionando os conceitos ensino-pesquisa e prática empresarial pretende estudar, sob o enfoque da realidade apresentada pelos Planos Estratégicos Regionais (PER) da Região do Grande ABC Paulista e das diretrizes do Plano Nacional de Pós-Graduação 2011-2020 (PNPG 2011-2020), o processo de integração do conhecimento científico existente entre as Entidades Empresariais (E-E) e as Universidades dessa mesma região. Através da metodologia de pesquisa de estudo de caso, analisaram-se as estratégias propostas pelas universidades e a prática do setor empresarial e as possíveis barreiras apontadas como restrições às interações entre eles. Nosso estudo enfocou a análise da relação entre esses dois atores e apontou as principais barreiras para a otimização dessa parceria, tais como o acesso a recursos, o aumento da competitividade via aumento da credibilidade na relação Universidade Empresa (U-E), o reconhecimento das realidades regionais e o latente descompasso entre o pensamento acadêmico e a realidade empresarial. Além disso, constatou-se a necessidade de uma mais ampla discussão, disseminação e implementação dos documentos setoriais, regionais e nacionais que regulam, esclarecem e fornecem bases estratégicas para o desenvolvimento da relação U-E, como forma de otimização do processo de transformação do conhecimento em riqueza social.

Cette recherche doctorale s’intéresse à la gestion de la précarité par les collectivités territoriales, au travers des relations nouées avec le tissu associatif local. L’exploration théorique de ces liens conduit tout d’abord à relever la triple contribution de ces relations inter-organisationnelles à la gestion locale de la précarité (une aide aux précaires plus complète, un meilleur repérage de la précarité, un meilleur savoir et savoir-faire en matière de publics précaires). Elle conduit ensuite à relever l’importance des interactions entre la nature de la relation collectivité territoriale – associations (au travers des comportements d’engagement et de confiance qui la définissent) et les modes de contrôle inter-organisationnel mobilisés dans ces relations. L’influence de ces interactions sur la force de la contribution des relations observées à la lutte contre la précarité est alors révélée. La recherche empirique conduit à s’intéresser plus particulièrement aux relations nouées entre une mairie française et les associations qu’elle subventionne afin de pallier la précarité sur son territoire. Une démarche qualitative reposant sur l’analyse de contenu d’entretiens semi-directifs permet de dépeindre largement leurs liens. Une classification hiérarchique des relations étudiées permet d'aboutir à une typologie en trois familles des relations mairie-associations dans la gestion locale de la précarité. / This dissertation focuses on relationships between local authorities and local associations as a means of dealing with precariousness. The theoretical exploration of these partnerships leads us firstly to point out the triple contribution of those inter-organizational relationships to the local management of precariousness (in the form of more complete support for precarious people, better identification of precariousness, and better knowledge and expertise concerning the precarious public). It then brings us to highlight the importance of interactions between the nature of the relationship of local authorities with local associations (through commitment-trust behaviors) and the inter-organizational forms of control used in those relationships. Those interactions’ influence on the contribution’s strength of the observed relationships to the local management of precariousness is then revealed. The empirical research concentrates on the relationships between a French municipality and its associations to overcome precariousness on their territory. A qualitative approach based on a content analysis of semi-directive interviews helps paint an accurate picture of their links. A hierarchical classification of the studied relationships allows to end in a typology in three families of French municipality-associations relationships in the local management of precariousness.

This thesis is focused on the relations of competition and cooperation between non-governmental non-profit organizations working with migrants in Prague. Based on interviews with representatives of these organizations and the study of documents, this thesis shows that classical theoretical approaches that deal with interorganizational relationships generally, i.e. those of profitable organizations in the market environment, ignore the specificity of non-profit organizations. Unlike profitable organizations, non-profit organizations primarily do not aim at profit but rather at the mission they were founded for. Classical theories do not reflect this dimension at all. The non-profit organizations working with migrants in Prague not only cooperate but this cooperation is motivated especially by their mission, although they are situated in a highly competitive position because they are situated in the same area, work with the same clients, offer similar services to these clients and are financed from the same sources. Keywords Collaboration, cooperation, competition, co-opetition, inter-organizational relationships, non-governmental non-profit organization, mission, identity

The goal of this dissertation was to explore the key factors and managerial mechanisms that influence performance of inter-organizational collaborative teams. Specifically, this research addressed five key constructs: inter-organizational collaboration relationships, project characteristics, team process, managerial mechanisms, and team performance of inter-organizational collaborative teams. Data for this study was collected via semi-structured interviews within two stages. In the first stage, interviews were done with the executives, focusing on the inter-organizational relationships, managerial mechanisms and the performance of the inter-organizational collaborative team from strategic perspectives. The next stage involved with interviews with the team members to collect the information regarding team process more thoroughly. The results suggested that (1) Inter-organizational relationships positively affect the inter-organizational team process. (2) Project Characteristics also play a role in the team process of inter-organizational collaboration. (3) Inter-organizational team process have positively influence on the performance of inter-organizational collaborative teams. (4) Managerial mechanisms, such as mutual learning, and organizational culture, also have influences on the team process and team performance of inter-organizational collaborative teams. However, we had few findings about the team incentives program or any other formal mechanisms that promote the team process and team performance.