On the Czech market is beginning to appear more and more software solutions of cash registers. A few years ago were Point of Sales (POS) systems rarely seen, especially in an restaurants. Nowadays, there is a proliferation of POS systems across the market. Not only in restaurants but also in convenience stores and stores providing services. Which POS system choose? In this work, I deal with the question: Whether we should purchase POS from a stable developers or give preference to young developers of POS solution. Respectively, what solution can increase efficiency and possibility of profit. The aim is to determine whether long-term development of older POS solutions is still effective and competitive with new solutions. The secondary objective may also be a recommendation of what product might be a good candidate for the position of cash register software in your business.

POS (Point of Sales) 產業屬於工業電腦垂直應用領域的一環， 產品穩定度要求高，生命週期較長，技術層次高，對小公司形成進入壁壘；加上產品少量多樣，客製化比例偏高的特性，無法依單一規格標準化大量生產，國內電腦硬體大廠亦無意涉足，這使得台灣 POS 業在各電子業中競爭密度相對較低，至今 (2010) 仍享有較高的毛利率；POS 廠商亦較無多角化經營的壓力。 目前台灣上市、櫃及興櫃的 POS 企業共有五家，依其進入 POS 系統業的先後順序分別為振樺 (8114)、 拍檔 (3097)、伍豐 (8076)、鴻毅 (3521) 及飛捷 (6206)。 其中前四家廠商至今仍以單一 POS 目標市場為產品開發的重心。僅有最後進入 POS 業的飛捷在 2004 年決定由單一 POS 市場策略調整為多角化產品策略，延伸其原有的 POS 系統開發核心技術，橫向拓展更多垂直應用領域，以尋求規避單一市場的風險及達到穩定獲利的目標。 本論文以個案分析法，以飛捷公司做為實際案例，藉由 POS 業的產業分析、波特五力分析及個案公司內在 SWOT 分析來了解其選擇多角化產品目標市場的決策過程。透過其不同產品策略期間財務比率的分析來探討 POS 系統公司選擇不同的產品市場競爭策略，在不同的景氣循環下所產生的財務效益。研究發現: 單一產品市場策略在產業景氣佳時期固然可以為企業帶來快速的成長及可觀的利潤；然而唯有多角化的產品策略才能有效分散經營的風險，使企業在產業景氣反轉時仍能享有穩定的獲利。

近年來資訊產業最熱門的話題，莫過於雲端運算了。不過一般的學術研究與相關報導均著墨於雲端運算的定義、可能的商業模式以及潛在的信任問題。坊間雖多有質疑雲端運算是否真正對台灣的硬體製造商，尤其是終端裝置製造商有所助益，但並沒有相關的研究發現來佐證。筆者從業於工業電腦與端點銷售系統近十年，對此影響有些許的想法，希望能夠以POS端點銷售系統製造商的角度，以某個案公司為例，來觀察雲端運算對此產業所造成的衝擊以及影響，並對於此產業之價值鏈的變化進行探討，進一步地提供個案公司因應此現象的建議產品策略。 本研究希望能夠探究，當雲端運算或雲端服務應用於端點銷售系統上，將會減低終端使用者對端點銷售系統硬體的規格要求，並且延長其硬體設備的使用年限或減緩換機的頻率，甚至採用其他更便宜的替代方案，如智慧型手機或平板電腦來取代原本的端點銷售系統。本研究建議個案公司應選擇整合更多端點銷售系統的周邊輸出入裝置，產出高度整合的多功能端點銷售系統，藉此提高端點銷售系統的產品價值；或以其他種的端點銷售系統設計方式，來提高端點銷售系統在終端使用者使用環境的彈性以及降低使用者的總體成本，才能使個案公司面對著雲端運算的衝擊，有機會可以改變其產品的定位，並避免毛利之持續下降。 / Cloud Computing is one of the most popular topic of Information Technology Industry in recent years. Most of the studies and researches are focus on the definition of Cloud Computing, the possible business opportunity and the potential moral hazard. There are many people questioning about the benefit which brought from Cloud Computing to most of hardware providers in Taiwan, still there is no academic research toward this issue. The researcher has some idea about this topic based on his working experience and would like to provide some suggestion of the product strategy to A Company. This research reveals while Cloud Computing or Cloud Service to be applied in POS industry, it would reduce the hardware specification requirement from the end user, or expand the product life of a POS system which is not beneficial to the POS manufacturer, even worse is the end user would take Smart Phone or Tablet PC as the alternative of POS system. This research suggests A Company should consider integrating more POS devices into the POS system that makes the POS system more multi-functional which could increase the product value and selling price. By using different kind of system design concept would increase the flexibility of the end user to operate the system and reduce the total cost of ownership. Thus A Company could adjust an appropriate product strategy to maintain its core competence.

Le secteur de la distribution est marqué, depuis quelques années, par de nombreuses transformations dues à une concurrence accrue, un contexte de crise économique caractérisé par une baisse du pouvoir d'achat et, surtout, par l’évolution des comportements des consommateurs. Face à ces évolutions, les enseignes de distribution ont cherché à faire évoluer leur regard du produit à la relation avec de nouvelles offres de lieux de vente. L’objectif de cette recherche est de montrer comment l’individu perçoit la valeur de l’expérience de magasinage et dans quelle mesure elle peut influencer sa fidélité à l’enseigne. Une échelle de mesure de la valeur perçue de l’expérience de magasinage a été développée et testée dans un contexte de grande distribution française auprès de 371 clients. Elle met en exergue quatre facettes de la valeur perçue : la valeur utilitaire, la valeur hédonique, la valeur sociale et la valeur altruiste. Nos résultats montrent que la valeur de l’expérience de magasinage a un pouvoir explicatif du comportement de fidélité à l’égard de l’enseigne de distribution. / The current context in which the retailers operate is characterized by many transformations due to increased competition, an economic crisis characterized by a decline in purchasing power and, particularly, by changes in consumer behavior. Responses to these developments, retailers have evolved their product orientation to the relationship with new stores’ offers. The objective of this research is to show how a customer perceives the value of the shopping experience and to what extent it can influence his loyalty to the brand. A scale measuring the perceived value of the shopping experience was developed and tested in the context of French retailing with 371 customers. It highlights four aspects of perceived value: the utilitarian value, hedonic value, social value and altruistic value. Our results show that the value of the shopping experience has an impact of behavioral loyalty towards the retail brand.

Alors que l'univers bancaire va connaître ces prochaines années, de profonds changements liés à une restructuration de son modèle, il nous semble pertinent de comprendre si le marketing sensoriel peut créer de la valeur ajoutée pour le client et les entreprises dans ce contexte. Le fait de diffuser un parfum et/ou une musique doit néanmoins faire l'objet de certaines recommandations. En effet, un parfum, ou une musique, fortement congruent avec l'image d'une entreprise aura-t'il des effets différents (et plus ou moins forts) qu'un parfum (ou qu'une musique) faiblement congruent avec l'image de l'entreprise, sur la satisfaction et les réponses comportementales des individus ? Cette thèse a pour objectif d'étudier cette thématique. Deux phases de recherches ont été mises en oeuvre. Tout d'abord, une phase qualitative qui a permis de faire ressortir les marqueurs de l'identité de la marque, permettant la création de deux types de parfums (fortement congruent vs. faiblement congruent) et de deux types de musiques (fortement congruente vs. faiblement congruente). La deuxième phase, quantitative a été réalisée in situ. Les résultats montrent qu'une diffusion de parfum faiblement congruent avec l'image de l'entreprise conduit à des réponses plus favorables de l'individu sur la perception des éléments physiques et in fine sur sa satisfaction et ses réponses comportementales. A contrario, une diffusion de musique produit globalement des effets négatifs. / While the bank sector will be the center of huge changes, during next years, due to a restructuration of its model. It seems relevant to understand whether the sensory marketing can create added value for the customer and companies in this context A scent and/or a music diffusion must nevertheless be the object of recommandations. Indeed, will a scent or/a music with high level of congruency with brand image have differents effects(and stronger or lower) than a scent (or a music) with a low level of congruency on the satisfaction and behavioral responses of consumer ? This doctoral research aims to investigate this issue. Two diffents stages have been realised. First of all, a qualitative study allowed to show brand's identity markers allowing the creation of two types of scents (high congruency vs.low congruency) and two types of musics (high congruency vs. low congruency). The second stage, quantitative, has been realised in situ. Results showed that diffusion of a perfume with low congruency with the brand image leads to more favorable responses of physical elements and in fine on the satisfaction and on the behavioral responses. Conversely,a music's diffusion overall leads to negatives effects

This thesis deals with a new marketing tool for campaigns to support product sales at the point of sales. Banner can appropriately draw customer's attention and also persuade to unplanned impulsive purchase. It is a plastic pocket that can hold posters to support individual product or brands of companies and also can be changed quite often. Uniqueness of the solution lies in the location of the advertising space. In case an LCD monitor is part of the cash register, the banner is located on the other side directly exposed to the eyes of customers. The aim of the thesis is to present a new marketing tool and ideally prove that the right use of visual communication means is able to encourage impulsive purchases even in the environment of a Czech bank. Even though it was not completely proven that the banner can encourage impulsive purchases in banks, the whole concept has been prepared, it's potential revealed and the possible effective uses for normal practice have been formulated.

Made available in DSpace on 2016-03-15T19:26:37Z (GMT). No. of bitstreams: 1 Ricardo Rocha Leal Gomes de Sa.pdf: 1842304 bytes, checksum: e027a79f4c3c4c5def68611741d0c306 (MD5) Previous issue date: 2008-03-05 / This dissertation aims to understand how the point of sales is included in the marketing strategies of companies that sell luxurious fashion products, through the points of view of these companies head of marketing and their shop managers. The objectives of this research were to know how executives picture their clients and segment their target markets, which marketing strategies are applied to win and retain clients and then to understand the layout of a point of sales of luxurious fashion product in Brazil. Luxury is on vogue and the scenario where this research occurs are the point of sales of these expensive, rare products and prestigious brands. The research, with its exploratory and qualitative nature, used a non-probabilistic sample comprised of four marketing managers and three shop managers. The study was complemented with a non-participative observation, carried out in the point of sales of all brands researched. For the analyses of all data it was applied tecniques of contents analyses, based on ipsis literis transcriptions of the interviewees statements, all recorded in audio and obtained after instructions were given without defined patterns. The results show similar point of views about luxury products clients and that market segmentation is done based on these clients economic power. The marketing strategies are not innovative enough, are focused in high quality, exclusive and practical products. The products distribution is selective, but all shops get at least one complete set of products of each collection. Prices are defined based on historical prices and sales expectations and communication is based on magazine advertisements, the collection book and phone calls to clients. In relation to the point of sales, it came up that one shop differentiates from another mainly due to its localization and to attending team. Another relevant conclusion taken is that the display window are used to attract clients and the interior of the shop is researched to stimulate the clients senses so they will buy more. It was noticed that the attending makes difference in the sales performance by making clients loyal and that events and fashion shows are performed in the shops by each new collection release. It was also noticed that several free services are carefully offered in the shops and possibility of paying in installments by credit and these are usual practices for most of the clients. / Esta dissertação visa conhecer de que modo o ponto de vendas está inserido nas estratégias de marketing das empresas de produtos de luxo de moda no Brasil, do ponto de vista do responsável de marketing das empresas e do gerente de suas lojas. Os objetivos da pesquisa foram os de conhecer como os executivos caracterizam seus clientes e segmentam seus mercados alvo; quais as estratégias de marketing aplicadas para conquista e retenção de clientes; e por fim entender como está configurado o ponto de vendas de produtos de luxo de moda no Brasil. O luxo está na moda e o cenário onde as experiências acontecem são os pontos de vendas destes produtos caros, raros e de marcas de prestígio. A pesquisa, de natureza exploratória e qualitativa utilizou uma amostra não probabilística composta por quatro gestores de marketing e três gerentes de suas lojas. Complementou-se o estudo com a observação não participante, que foi realizada nos pontos de vendas de todas as marcas pesquisadas. Para o tratamento e análise dos dados foram aplicadas técnicas de análise de conteúdo, com base nas transcrições ipsis literis dos depoimentos dos entrevistados, os quais foram gravados em áudio, obtidos a partir de um roteiro semi estruturado padrão. Os resultados demonstraram visões similares sobre os clientes de produtos de luxo e que a segmentação do mercado é realizada de acordo com a renda de seus clientes. As estratégias de marketing aplicadas são pouco inovadoras, focadas em produtos com alta qualidade, peças exclusivas e de muita praticidade. A distribuição das mercadorias é seletiva, mas todas as lojas recebem ao menos uma grade completa de cada peça da coleção. Os preços são definidos de acordo com histórico e expectativas das vendas e a comunicação é baseada na promoção de moda para revistas, no book da coleção e nas ligações da equipe de vendas para as clientes. A respeito do ponto de vendas constatou-se que o diferencial de uma loja para outra está centrado na localização e na equipe de atendimento. Outra constatação relevante é que as vitrines são utilizadas para atrair os clientes e o ambiente interno da loja é estudado para oferecer a melhor hospitalidade possível e estimular os sentidos das clientes para que comprem mais. Pôde-se perceber que o atendimento faz a diferença no desempenho das vendas por meio da fidelização das clientes e que eventos e desfiles são realizados nas lojas nos lançamentos das coleções. Também se constatou que diversos serviços são oferecidos gratuitamente e são prestados nas lojas com muito cuidado, além do parcelamento das vendas no cartão de crédito ser uma prática usual da maioria das compradoras.

Made available in DSpace on 2016-04-25T16:44:25Z (GMT). No. of bitstreams: 1 Aline Vilanova Germano.pdf: 2685357 bytes, checksum: 7405a33ba7d22d4b92a4bfe08d73c619 (MD5) Previous issue date: 2011-11-17 / Over the past decades, consumers and consumer goods suppliers have been more and more under the influence of the environment where the purchase decision takes place, the store. On the other hand, brands are considered, nowadays, one of the most important and valuable assets one institution can have. Through a solid and established brand, it is possible to attribute unique associations to products, reducing the focus on the price, in the shopping decision moment, as well as being a way to facilitate consumers choice. This work has the general objective of studying the influence of the marketing activities in the point of sales for building and positioning brands, discussing if managers work these activities focusing on maximizing the brand value, building and managing its brand equity. The study has been done through a exploratory research and empirical verification, which evaluation instruments were applied in a brand manager from the category studied and in consumers who shop in drugstores. The results obtained with the research showed that the point of sales has a function of impact in the brand management work. Even though its commercial aspect and short term, brand managers need to consider point of sales activities as a strategic element in the value generation and brand equity managing process of a brand. So, given its relevance, it is important managers ongoing evaluation about the point of sales activities their brands perform, in order to verify if they are in accordance to the brand positioning and relationship desired to be established with consumers / Nas últimas décadas, os consumidores e os fornecedores dos produtos de bens de consumo passaram a estar cada vez mais sob as influências do ambiente onde o processo decisório de compra é realizado, a loja. Por outro lado, as marcas são consideradas atualmente, um dos patrimônios mais importantes e valiosos que uma instituição pode ter. Por meio de uma marca sólida e estabelecida, é possível atribuir associações únicas à produtos, reduzindo o foco do preço no momento de decisão da compra, como também ser um meio de facilitar a escolha dos consumidores. Este trabalho tem por objetivo geral estudar a influência das ações de marketing no PDV para a construção e o posicionamento de marcas, discutindo se os gestores trabalham essas ações com o foco em maximizar o valor da marca, construindo e administrando o seu brand equity. O estudo foi realizado por meio de uma pesquisa exploratória e verificação empírica, cujos instrumentos de avaliação foram aplicados no gestor de uma marca da categoria estudada e em seus consumidores que realizam compras em lojas de farmácia. Os resultados obtidos com a pesquisa mostraram que o PDV tem uma função de impacto no trabalho de gestão de marcas. Apesar do aspecto comercial e de curto prazo, os gestores de marca precisam considerar as ações de PDV como um elemento estratégico no processo de geração de valor e administração do brand equity de uma marca. Portanto, dada a sua relevância, é importante a avaliação contínua dos gestores quanto aos trabalhos de PDV que suas marcas realizam, verificando se os mesmos estão de acordo com o posicionamento e o relacionamento que se pretende estabelecer com seus consumidores

POS端點式收銀機(Point of Sales)產業源自於古老的商業交易行為，廣意的說，從歷史悠久的中國古老的算盤到近代西式的電子計算機，都算是具有簡易計算功能的POS產品，直到數十年前的電子式收銀機(Electronic Cash Register)的問世，促成近期九0年代資訊產業發達後的新產品-端點式收銀機(Point of Sales)的誕生。 台灣POS產業趨隨著台灣近年來資訊產業的蓬勃發展，建構出一個特殊而完整發展的產業市場供應鏈。縱然台灣的資訊產業對全球資訊產業有著顯著的貢獻與不可取代的地位，但也是因為台灣市場過於狹隘，加上國際行銷能力明顯不足的情況之下，造成台灣的資訊產業沉淪為以低毛利的代工族群。相對地透過台灣資訊產業的完整上下游之供應鏈，孕育出一個適合POS產業發展的特殊大環境。全球POS的相關硬體與周邊設備，多數都是台灣的廠商所設計與製造，再以不同的品牌行銷於全球的POS市場。 本論文就台灣工業電腦的產業的現況論述，說明工業電腦諸多不同的應用面，與台灣POS產業的主要經營模式；並以淺顯的方式闡述POS產品間的差異，和台灣POS廠商之所以能於全球POS市場的成功關鍵因素；再進一步論述本論文的研究主旨-台灣POS產業經營模式之比較。從三種完全不同之經營模式(1)代工族群OEM/ODM、(2)白牌/貼牌族群(Private Label)、(3)自我品牌族群(Own Brand)，來剖析因經營模式間的差異，而形成企業的核心競爭力、經營策略與組織架構間顯著的差異。 第二階段以個人十多年歷經三個不同經營模式的台灣POS企業，以企業個案訪談的個案研究方法，分別陳述此三種不同經營模式之企業的經營策略，與其現今所遭遇的營運重大問題；接著運用SWOT的方式嘗試剖析此三家企業內部與外部之優劣勢，另以麥可·波特的五力分析方法，來提出台灣POS企業經營模式轉變的建議。 終章依據個人於台灣POS產業服務十多年之實際經驗，大膽提出對全球POS未來產品的發展新趨勢，提出創新的見解與想法，涵蓋POS的硬體未來發展的趨勢、與未來POS軟體的開發應用新趨勢，到POS通路的創新式-服務新模式等見解。期許個人的論文研究能為台灣POS產業，提供一個專業的建議與實質可行之作法，以降低台灣POS企業於產業發展上經營管理之風險，更期盼個人推估未來POS的研究成果，能實際印證在台灣未來POS產業的發展中。 / Point of sale (POS) is the place where a retail transaction is completed. It is the point at which a customer makes a payment to a merchant in exchange for goods or services. At the point of sale the merchant would use any of a range of possible methods to calculate the amount owing - from the ancient Chinese abacus to the modern calculater. POS products are derived from the ancient commercial transaction with different computing functions. The merchant will usually provide hardware and options for use by the customer to make payment - such as POS terminal. The POS can be customized by the retail industry as different industries have different needs. The modern point of sale will also include advanced functionalities to cater to different verticals, such as inventory, CRM, financials, warehousing, and so on, all built into the POS software. A few decades ago, the invention of the Electronic Cash Register, which contributed to the technology industry and gradually developed a new product - endpoints style cash register (Point of Sales) in 90s. Taiwan POS industry trend with the vigorous development of technology industry in recent years, which constructs a special industrial market supply chain. The POS related hardware and peripherals, most of them designed by Taiwan manufacturers but using different brands selling in the international market. Taiwan's technology industry has a significant contribution to the global information industry in an unreplaceable position. Although the Taiwan IT industry bred a special large and suitable environment for the POS industry development in supply chain, due to the local market is narrow, as well as the international marketing capacity is obviously insufficient, resulting in Taiwan's information industry sinking to the low margin OEM working ethnic groups. This thesis discourses on the current situation of Taiwan’s industrial computer applications, the main business model with the POS industry in Taiwan; and elaborates the difference of the POS products, and factors how Taiwan POS manufacturers can be successful. The further exposition is to analyze Taiwan POS industry business model by comparison from three completely different business model (1)OEM / ODM, (2)Private Label (3)Own Brand. The main theme of research is to analyze the difference among business models, and the formation of the enterprise's core competitiveness, significant differences between business strategy and organizational structure. In chapter four, based on personal working experience form three different POS enterprise business, I use case interviews to observe and analyze the different operating modes for case study. This essay illustrates these three different business models by their business strategy, and the major operating issues encountered today. With using the SWOT analysis method to parse the “Strengths, Weaknesses, Opportunities, and Threats” of the three companies internal as well as external level, to reveal both of advantages and disadvantages. The next step is using Michael • Porter's five forces analysis method, proposed recommendations for Taiwan POS business paradigm shift. As to the final chapter, based on over 10 years of personal practical experience in Taiwan POS industry, I boldly propose the development of a new trend in global POS products, insights and ideas to come up with innovative, covering the trend of the future development of POS hardware and software for the future development innovative application. Meanwhile, to explore the insights for the trend of POS channel – a new service mode. My expectation for the thesis is to provide professional advice and substance feasible approaches, so to reduce the risks of operating the POS companies management for the industrial development in Taiwan. I look forward to seeing that the future POS research can actually be confirmed in Taiwan's POS industry future development.

This thesis deals with process analysis selected by the company to build criteria to select a new cashier system and technical means needed for that. First part is focused on theoretical knowledge from the field of information systems, legislation of retail, process and analytical tools to understand the whole topic. In the following section there is a current state of the company being discussed, when besides basic informations there are also analyzes of internal and external influences performed, which company identify better. This section also defines processes to which the cash register is linked and on which basis the criteria for choosing it are set. Finally the suitable candidates for system suppliers and technical equipment are presented. It includes recommendations and economic evaluation that is an integral part of the supplier selection criteria.