The ten step problem solving is created to capture and resolve all issues that arise with designing, developing, manufacturing and delivering a new vehicle produce. These steps will provide a common process, which effectively defines and resolves concerns and prevents their recurrence. Step 1: Prepare for the process Step 2: Establish Team Step 3: Describe the Problem Step 4: Develop short term containment action Step 5: Define and verify root cause and escape point Step 6: Choose and verify permanent corrective actions Step 7: Implement and validate permanent corrective actions Step 8: Prevent recurrence Step 9: Recognize team and individual contributions Step 10: Benchmarking The ten step problem solving process is an enhancement to 6-sigma process that is currently used by many manufacturers. Consumer Driven 6-Sigma is a tool that significantly improves customer satisfaction and shareholder value by reducing variability in every aspect of the business. It builds on existing processes, provides additional tools, and offers a disciplined approach to focus on meeting customer expectations. 6-Sigma helps on finding out where the variability is in a process, and then provides the tools to reduce variability and make the process better.

The aim of this study is to explore different graders¡¦ concept of unknown and performance in solving equations in concrete situations. In recent years of early algebra research in the United States (Carraher, Schliemann, & Schwartz, in press), it was found that through systematic teaching, low and middle graders¡¦ algebra performance was better than the same or even higher graders without teaching. Therefore, semi-structured interview was adopted to collect data on three cases: a second-grader, a fifth-grader and a seventh-grader who were using textbooks that follow Grade one-nine Integrated Coordinate Curriculum in SY89. The interview questions included addition and subtraction CHANGE problems, as well as multiplication and division EQUAL GROUPS problems; with natural numbers below 20, and given in four types: one-step, two-steps mixed, relating two unknowns and comparing two unknowns. Data analysis was conducted by referring to three sources of data: protocols from interviews, children¡¦s problem-solving records and interviewer¡¦s observation records. Research findings were: all three cases that received guidance could use equations to express problems; ¡§Undoing¡¨ was the most frequently used problem-solving strategy; both second and fifth graders could simplify expressions by number properties in concrete situations; both fifth and seventh graders could check if answers were reasonable; the meaning of equal sign developed from ¡§finding the results of¡¨ to ¡§equality in measures¡¨; and, individual differences in ¡§trial and error substitution¡¨ among three cases. Such results were consistent to that of Carraher. It is suggested that, introducing early algebra in the elementary school is helpful to children¡¦s learning of formal algebra in the junior high school.

This study employed thinking aloud and semi-structured interviews to explore problem-solving representations, problem-solving processes, and problem-solving strategies of six grade seven students on word problems of linear equation in one variable. The instrument of the study was a researcher-designed test with literal, graphics and/or symbolic descriptions and was examined and revised by three senior secondary mathematics teachers. According to their mathematics scores of 3rd midterm exam last semester, students were divided into three achievement groups¡Ð¡Ðlow achievement group (the lowest 27%)¡Amiddle achievement group (46%) and high achievement group (the highest 27%). One subject was selected from each of middle and high achievement groups of three grade seven classes. Six subjects, in total, had taken thinking aloud training for three weeks, and then they took the paper and pencil test individually with a follow-up interview. All the processes of individual tests and interviews were video recorded. The videotapes were transcribed and provided the major evidence of the analyses of participants¡¦ performances of problem-solving processes, their problem-solving representations, and their problem-solving strategies. The results of problem-solving representation, problem-solving process, and problem-solving strategy were reported separately as follows: (1)Problem-solving representation. Participants applied literal, algebraic and numeral representations to solve one-variable leaner equation problems more often than used graphic one. (2)Problem-solving process. (a)When graphic representation was applied in this test, the time of problem solving could be shortened effectively. (b)The times that Participants repeat to read and analyze the topic increased relatively in the topics with more writing narration. (c)In more than one half of the fault problem-solving cases, the three stages of exploration, implementation, and planning were administered simultaneously. (d)The more verification was applied during participant¡¦s problem-solving process, his/her opportunity of success was higher. (e)Verification was often administered in problems with complex computations or questionable topics. (f)The relevance was higher between problem content and daily life, the opportunity of success was higher. (g)The time that the high achievement group used to solve problems was shorter than the middle achievement group used, and the opportunity of success was also higher than the middle achievement group. (3)Problem-solving strategy. (a)The problem-solving strategies applied by participants of high achievement group were more consistent, and the problem-solving strategies among participants of middle achievement group were more diverse. (b)The problem-solving strategies that participants often used to solve word problems of linear equations in one variable were translating the word problem into an equation, simplification of equation by collecting terms, using inverse operations, and properties of equality.

This research examines problem definition as the first step in a sequential problem solving process. Seventy-seven managers in four diverse organizations were studied to determine common characteristics of problem definers. Among the variables considered as differentiating problem definers from non-problem definers were cognitive style, personal need characteristics, preference for ideation, experience, level of management, and type and level of education. Six hypotheses were tested using the following instruments: the Problem Solving Inventory, the Myers-Briggs Type Indicator Schedule, the Preference for Ideation Scale, the Edwards Personal Preference Schedule, a Problem Definition Exercise, and a Personal Data Questionnaire. Among the managers studied, only twelve were found to be problem definers. Such small numbers severely limit the ability to generalize about problem definers. However, it is possible that problem definers are scarce in organizations. In terms of cognitive style, problem definers were primarily thinking types who preferred evaluation to ideation in dealing with problems, making judgmental decisions on the basis of collected facts. Problem definers were not predominant at lower levels of the organization. One-third of the problem definers held upper level management positions while another one-fourth were responsible for specialized activities within their organizations, overseeing special projects and individuals much like upper level managers. Sixty-eight of the problem definers had non-business educations with none having more than a bachelors degree. As knowledge and judgment on which to base evaluation expands, managers may become less adept at defining problems and more adept at selecting and implementing alternatives. Several tentative hypotheses can be tested in future research including: 1) determining whether problem definers are scarce in organizations, 2) determining whether problem definers are more prevalent in some types of organizations than others, 3) verifying unique cognitive and personal need characteristics, 4) determining whether non-managers rather than managers have problem defining skills.

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The purpose of this research is to study the mathematical problem solving processes, strategy use and success factors of middle grade gifted and talented (GT) elementary school students. This research is based on 9 mathematical problems edited by the author and divided into the following categories: ¡§numbers and quantity,¡¨ ¡§shape and space,¡¨ and ¡§logical thinking.¡¨ Seven GT students from Ta-Tung elementary school in Kaohsiung were selected as target students in the study. Besides, the seven students were translated into original cases using a thinking aloud method. Here are the conclusions: First of all, when facing non-traditional problems, GT students may use different problem solving steps to solve different problems and may not show all detailed steps for every single problem. The same types of problems may not have the same problem solving steps. Missing any single step would have no impact on the answers. Problem solving sequence may not fully follow the traditional 5-step sequence: study the problem, analyze, plan, execute, and verify, and, instead, may dynamically adjust the steps according to the thinking. Secondly, GT students¡¦ problem solving strategy includes more or less the following 19 methods: trial and error, tabling, looking for all possibilities, a combination of numbers, listing all possible answers, classifying the length of each side, classifying graphics, classifying points, adding extra numbers (the triangle problem), drawing, identifying rules and repetition, summarizing, forward solving, backward solving, remainder theory, polynomials, organizing data, direct solving, and making tallies. Finally, problem solving success factors are tightly coupled with problem solving knowledge, mathematical capability, and problem solving behavior. Problem solving knowledge includes knowledge of language, understanding, basic models, strategy use, and procedural knowledge. Instances of mathematical capability are capability of abstraction, generalization, calculation, logical thinking, express thinking, reverse thinking, dynamic thinking, memorizing, and space concept. Problem solving behavior includes the sense of understanding the problem and mathematical structure, keeping track of all possible pre-conditions, good understanding of the relationship between the problems and the objectives, applying related knowledge or formulas, verifying the accuracy of the answers, and resilience for problem solving. In addition to discussing the research results, future directions and recommendations for teaching mathematics for GT and regular students are highlighted.

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<p>This study is about how social workers use knowledge in their investigation work. The study includes 16 social workers documentation of their knowledge use in 21 investigations in three personal social services in Västerbotten, Sweden. The three research-questions that the study aims to answer are: what knowledge do they use, how do they use their knowledge and on what grounds do they choose these knowledge’s?</p><p>The studies empirical findings are a result of a systematic documentation instrument SPP (Systematic Planned Practice). The instrument consists of seven different forms that together correspond to the whole investigation process, from the first meeting with the client to a complete investigation. The SPP-instrument was designed by Professor Aaron Rosen from Washington University in St. Louis, USA. The SPP-instrument was used in this study as tool to gather information on what knowledge social workers use in the investigation work. The seven forms that the instrument consists of were sent to the social workers electronically. In each step of the investigation work the social workers filled out each form and send them back to the researcher for analyse.</p><p>The results from the study shows that social workers use a variety of different types of knowledge as a base for their decisions in the investigation work. In the majority of these knowledge’s the social workers relates them to actual client situations. When the social workers describe how they use their knowledge the result shows that they use different strategies to express their use of knowledge in relation to specific decisions in the investigation work. How they use these knowledge’s seams not to correspond with what kind of knowledge they have used. The social workers claims that their choice of knowledge as roughly has to do with two different set of circumstances: 1) circumstances that limits their choice of knowledge and 2) circumstances that they intellectual know that they can influence ones they reflect upon their choices, but not during the actual choice of knowledge.</p><p>All together the study shows that the social workers use of knowledge is partly a hidden process that they have trouble to express in writing. However this do not mean that they are short of relevant knowledge for their profession. Instead it shows that social workers use of knowledge is highly situational and that their use of knowledge is a cognitive process that is difficult to describe or conceptualise.</p>

This study is about how social workers use knowledge in their investigation work. The study includes 16 social workers documentation of their knowledge use in 21 investigations in three personal social services in Västerbotten, Sweden. The three research-questions that the study aims to answer are: what knowledge do they use, how do they use their knowledge and on what grounds do they choose these knowledge’s? The studies empirical findings are a result of a systematic documentation instrument SPP (Systematic Planned Practice). The instrument consists of seven different forms that together correspond to the whole investigation process, from the first meeting with the client to a complete investigation. The SPP-instrument was designed by Professor Aaron Rosen from Washington University in St. Louis, USA. The SPP-instrument was used in this study as tool to gather information on what knowledge social workers use in the investigation work. The seven forms that the instrument consists of were sent to the social workers electronically. In each step of the investigation work the social workers filled out each form and send them back to the researcher for analyse. The results from the study shows that social workers use a variety of different types of knowledge as a base for their decisions in the investigation work. In the majority of these knowledge’s the social workers relates them to actual client situations. When the social workers describe how they use their knowledge the result shows that they use different strategies to express their use of knowledge in relation to specific decisions in the investigation work. How they use these knowledge’s seams not to correspond with what kind of knowledge they have used. The social workers claims that their choice of knowledge as roughly has to do with two different set of circumstances: 1) circumstances that limits their choice of knowledge and 2) circumstances that they intellectual know that they can influence ones they reflect upon their choices, but not during the actual choice of knowledge. All together the study shows that the social workers use of knowledge is partly a hidden process that they have trouble to express in writing. However this do not mean that they are short of relevant knowledge for their profession. Instead it shows that social workers use of knowledge is highly situational and that their use of knowledge is a cognitive process that is difficult to describe or conceptualise.

While there exists extensive research in the area of public relations roles, as well as the arena of organizational structure, little research focuses on the relationship between organizational structure and the role of the public relations practitioner in the organization. This study will provide a review of the different types of organizational structures, as well as a review of public relations practitioner roles. Organization theory literature supplies information on the characteristics of each structure, including levels of complexity and decentralization involved in each organizational type. Public relations literature includes research that aids in formulation of role classifications that may be assumed by the practitioner. There exists little research on organizational structure as it relates to public relations. The importance of this study lies in its ability to expand both organizational theory and roles research in public relations by examining organizational factors that may contribute to role performance by the communications practitioner. The lack of a linkage between organizational structure and public relations practice has resulted in limited understanding of the ways in which structure influences organizational communications practices. The results of this study indicated that relationships do exist between organizational structures and public relations roles. Additional findings reveal relationships between the tasks commonly associated with the public relations roles of expert prescriber, communication facilitator, problem-solving process facilitator, and communication technician which differ from previous research. This study resulted in a low response rate (N = 100), which must be taken into account when examining the results of the survey. The significance of this study lies in its ability to illustrate to public relations practitioners the importance of understanding the organizational structures in which they work, so they may better adapt their public relations practice to fill the communication needs of the organization.