Made available in DSpace on 2016-04-26T20:24:10Z (GMT). No. of bitstreams: 1 Rodrigo Ramos.pdf: 1460017 bytes, checksum: ba0722d39d125b403671868fa24bae0a (MD5) Previous issue date: 2016-02-16 / The current study aims at analyzing the institute of provisional injuction of evidence, in the way it is set and ruled in the new Brazilian Civil Procedure Code (CPC), covering concepts, hypotheses of its incidence and legal discipline. The provisional injunction of evidence is a technique that aims to the isonomic redistribution of time in the process, giving enforceability, regardless of urgency, to the main or side effects of the final injuction, prior to the beginning of its natural effectiveness. In the course of this research, will be approached the fundamental procedural institutes related to the topic, the general aspects of the provisional injunction, the constitutional basis of the measures and its functional profile, analyzing the burden of time in the process and the possibility of redistribution through the anticipation technique. Shall be searched the concept of evidence and injuction of evidence, and be examined the four hypotheses set out in article 311 of the new CPC, as well as those set out in special procedures. Finally, the various aspects related to their discipline will be analyzed, beginning by those who apply the guidelines relating to the provisional injunction of urgency and ending with those in which the discipline is in some modified because of the absence of urgency. From the analysis of these aspects, it aims to draw up a general framework concerning provisional injuction of evidence, positioning it opposite to other theoretical categories of civil procedural and outlining the practical aspects of its application / O objetivo do presente trabalho é analisar o instituto da tutela provisória de evidência, na forma como está previsto e disciplinado no novo Código de Processo Civil brasileiro (CPC), abrangendo conceituação, hipóteses de cabimento e regime jurídico. A tutela antecipada de evidência é técnica que visa a redistribuição isonômica do tempo no processo, conferindo executividade, independentemente do requisito da urgência, aos efeitos principais ou secundários da tutela final, em momento anterior ao do início de sua eficácia natural. No decorrer do trabalho, serão abordados os institutos processuais fundamentais relacionados ao tema, os aspectos gerais da tutela antecipada, o fundamento constitucional da medida e seu perfil funcional, analisando-se o ônus do tempo no processo e a possibilidade de sua redistribuição, por meio da técnica da antecipação. Buscar-se-á a fixação do conceito de evidência e de tutela de evidência e se examinarão as quatro hipóteses de cabimento previstas no art. 311 do novo CPC, bem como as estabelecidas nos procedimentos especiais. Por fim, serão analisados os diversos aspectos relacionados à sua disciplina, iniciando-se por aqueles em que aplicáveis as regras gerais relacionadas à antecipação de tutela e encerrando-se com aqueles em que a disciplina é, de alguma forma, modificada em razão da ausência de urgência. A partir da análise dos aspectos referidos, pretende-se a elaboração de um quadro-geral a respeito da tutela provisória de evidência, posicionando-a em face das demais categorias teóricas do processo civil e delineando-se os aspectos práticos principais

There has been considerable research interest in the nature of service failure and recovery over the past few decades. In this context, the role of frontline service employees has emerged as a crucial factor in successful service recovery. Interestingly, while management and organizational behaviour literatures have looked at the favorable influence positive psychological capacities (optimism, hope, self-efficacy, and resilience) have on employee performance, this literature has not yet been used to shed light on how such capacities in frontline service employees might impact service recovery. By bringing this literature into the service recovery context, this research aims to examine how, and to what extent, these internal positive psychological capacities in frontline employees affect service recovery and complaint handling. Using emotion contagion theory, the broaden-and-build theory of positive emotions, the theory of cognitive appraisal, and justice theory, the study develops a number of hypothesized relationships, centered on the proposition that employee positive psychological capacities influence service recovery and complaint handling through both an emotional and a behavioral path. Specifically, it is posited that frontline employee positive emotions influence customer perceived interactional justice through the emotional path, while the behavioral path influences frontline employee problem solving, thus influencing customer perceived distributive and procedural justice. Data to examine these questions was collected using two studies. The first, based on a survey of service providers, investigates the influence of positive psychological capacities on positive emotions and problem solving competencies of frontline employees. The second uses an experimental design with service customers as subjects, investigating the influence of employee problem solving levels and positive emotions on customer perceptions of justice. Data analysis supports both paths with a stronger influence for the behavioural paths. The study brings new insight to service managers and service recovery.

The purpose of this paper is offer to the reader, especially to the foreign reader, an overall picture of the res judicata en the Brazilian civil procedural law, with a special approach (not the only one) in the treatment to this topic by the Procedual Civil Code of 2015. The first part analyses a set of situaciones, quite peculiar actually, of the own authority of the res judicata along its shades; then, secondly, treats classical themes of the objective and subjective limits, and the peculiar regimen of the collective actions of the res judicata. Finally, the main is to analyze the overall profiles of the institute, without stopping in controversies or specifications regarding the perspective of the domestic law. / El objetivo de este escrito es ofrecer al lector, especialmente al extranjero, un panorama general de la cosa juzgada en derecho procesal civil brasilero, con un enfoque especial (no el único) en el tratamiento dado al tema por el Código del Proceso Civil de 2015. La primera parte del texto analiza un conjunto de situaciones, bastante peculiares en realidad, de la propia autoridad de la cosa juzgada y sus matices; para luego en un segundo momento tratar temas clásicos de los límites objetivos y subjetivos, y el régimen peculiar de cosa juzgada de las acciones colectivas. Finalmente, el objetivo es analizar los perfiles generales del instituto, sin detenerse en polémicas o especificaciones propias de una perspectiva de derecho interno.

日本企業の職場において個別化された仕事・労働条件決定のルールの構造を記述するフレーム、そして青木昌彦が展開した組織アーキテクチュアとコーポレートガバナンスの分析枠組みを労使関係・労働組合機能の分析に活用できるよう詳細化したフレームを提起し、企業別労働組合が個別化する労働条件決定における合意形成に向けてどのような役割を果たしているのかを賃金制度の労使協議・労働時間決定・経営参加の事例を展開した上で明らかにした。 / 博士(産業関係学) / Doctor of Philosophy in Industrial Relations / 同志社大学 / Doshisha University