Purpose – The research purpose is to add insights to the project management literature by studying a global project encompassing Chinese and Western project participants, to possibly increase the understanding of how project alignment can be achieved. Method – The analytical approach for this abductive and explorative study was anchored in a six-phase thematic analysis (Clarke & Braun, 2014). A single-case study approach was used encompassing 17 interviews and 61 days of observations at a multinational manufacturing firm in China.  Results - Both Chinese and Western project managers consider project effectiveness and efficiency when evaluating project success. However, there are several key nuances that separate the two groups, as Western project managers focus on customer satisfaction through efficient methods when evaluating project performance, whereas Chinese project managers focus on internal satisfaction through effective methods. The different viewpoints although similar affect the ability of manufacturing organizations to achieve alignment within global projects. To achieve alignment within global projects manufacturing organisations need to focus on three types of alignment while accounting for the nuanced view on project success; objective alignment, role alignment and internal alignment. Theoretical implications – Our study proposes an emergent model reducing the complexity of achieving alignment in global projects. The model contains three new types of alignment (objective, role and internal) that are actionable and direct compared to previous alignment types. The alignment types aids in the unification of Chinese and Western project managers view on project success. Practical implications – We expand the understanding of the Chinese and Western view on project success and provide insight into how alignment can be achieved in global projects. Our findings suggest that project managers should first achieve objective alignment before addressing role and later internal alignment in efforts to increase project performance.

Este trabalho trata dos temas sustentabilidade, gestão de projetos e sucesso em projetos. Por abordá-los de forma conjunta, preenche uma lacuna de pesquisa que trata da conexão entre os três temas. O objetivo da tese, desenvolvida por artigos, é propor um modelo teórico e empírico de sustentabilidade aplicável no contexto de gestão de projetos e orientado para o sucesso em projetos. Como metodologia fez-se uso da abordagem combinada, envolvendo pesquisa qualitativa e quantitativa com aplicação de multi métodos. A pesquisa qualitativa foi utilizada para a sistematização da literatura dos temas chaves e para o desenvolvimento de estudos de casos múltiplos com aplicação de entrevistas com gestores de projetos e de sustentabilidade, bem como aplicação de questionário aos membros de equipes de projetos. A pesquisa quantitativa foi utilizada para a realização de levantamento survey, com 143 gestores de projetos em empresas brasileiras, e análise estatística por meio da modelagem de equações estruturais, bem como foi aplicado o método de análise fatorial exploratória. Os constructos e variáveis do modelo teórico proposto, bem como os protocolos de pesquisa survey, foram validados por meio de um fórum com 11 especialistas oriundos de 10 universidades, localizadas em seis países diferentes. Como contribuições deste estudo pode-se destacar a estruturação do referencial teórico de sustentabilidade em gestão de projetos e de sucesso em projetos; a apresentação e validação da estrutura de um modelo teórico e empírico de constructos e variáveis de sustentabilidade com enfoque Triple-Bottom Line - TBL (econômica, ambiental e social) em gestão de projetos orientado ao sucesso em projetos; e, a validação estatística do relacionamento entre sustentabilidade em gestão de projetos e sucesso em projetos. Esta última relação foi confirmada pela alta significância da relação causal entre os constructos, pois sustentabilidade em gestão de projetos contribui positivamente para o sucesso em projetos, explicando 43% dos efeitos sobre sucesso em projetos. Em decorrência, foram desenvolvidos seis artigos científicos, alguns publicados e outros submetidos para periódicos internacionais. / This research looks to study sustainability, Project management and project success. Merging these themes, this thesis works on a gap of research related to approaching both topics. For that matter, this study, developed by articles model, aims to propose a theoretical and empirical framework of sustainability, applicable into project management context and oriented to project success. The combined approach was used as methodology, engaging qualitative and quantitative research by applying multi methods. Qualitative research was used to systematize the literature of key themes and to develop multiple case studies by applying semi-structured interviews with people responsible for projects and sustainability areas and questionnaire application to projects team members. Quantitative research was used to develop a survey involving 143 project managers in Brazilian companies. Statistics analysis was carried out in order to treat the data through structural equation modeling. Exploratory factor analysis was also used. Constructs and variables of the conceptual framework proposed, as well as the survey research protocols, were validated by experts through and expert panel of eleven experts from ten universities and six different countries. Contributions of this study may highlight the development of the bibliographic review of sustainability in project management and project success topics; the presentation and validation of the conceptual and empirical model of constructs and variables of sustainability (with triple-bottom line perspective) in project management oriented to project success; and the statistical validation of the relationship between sustainability in project management and project success. This relationship was confirmed by the high significance of the casual relation between both constructs, explaining that the constructs of sustainability in project management contributes positively to obtain project success. It was found that 43% of these constructs affect project success. At the end, six scientific articles were developed, and some of them were already published and others submitted to international journals.

Projetos ambientais corporativos bem-sucedidos implementam mudanças organizacionais e estratégias ambientais corporativas com êxito. Desta forma, o propósito desta pesquisa é compreender como o desempenho de gerenciamento de projetos se relaciona com o sucesso de projetos ambientais corporativos. Com esse intuito, foi desenvolvida uma fundamentação teórica sobre as questões ambientais enfrentadas pelas organizações e suas estratégias ambientais corporativas para endereçá-las por meio de projetos ambientais, bem como sobre gerenciamento de projetos e sucesso de projetos ambientais. Com base nesta fundamentação teórica, foi elaborada uma pesquisa do tipo survey com 142 organizações que desenvolveram projetos ambientais corporativos no Brasil. Coletou-se dados de desempenho de gerenciamento de projetos, sucesso dos projetos ambientais corporativos e caracterização da amostra que posteriormente foram analisados por meio de correlações bivariadas, análise fatorial, modelagem de regressão logística binária e testes de Kruskal-Wallis e Mann-Whitney. Primeiramente, os resultados permitiram a proposição de modelos para mensurar o desempenho de gerenciamento de projetos ambientais e avaliar o sucesso de projetos ambientais, que constituem uma ferramenta integrada para análise de projetos ambientais. Em segundo lugar, o trabalho revelou que a probabilidade de sucesso do projeto ambiental pode ser aumentada por meio de: (1) estabelecimento de parcerias; e (2) desenvolvimento de capacidade de superar dificuldades e gerar mudanças, benefícios e cultura de projeto compartilhada. Em terceiro lugar, os resultados evidenciaram: (1) menor orientação para o futuro dentre os projetos ambientais de indústrias de transformação; (2) percepção de maior importância dos projetos ambientais dentre organizações de menor porte; (3) percepção de que projetos ambientais com escopo mais amplo são maiores promotores de mudanças organizacionais; e (4) influência positiva de profissionais com maior tempo de experiência em projetos ambientais sobre o sucesso dos projetos ambientais. Conclui-se que o desenvolvimento de parcerias e capacidades organizacionais e a disponibilidade de conhecimentos tácitos e pragmáticos influenciam positivamente o sucesso de projetos ambientais corporativos no Brasil. / Successful corporate environmental projects successfully implement organizational change and corporate environmental strategies. Therefore, the purpose of this research is to understand how project management performance is related to the success of corporate environmental projects.Considering this, a theoretical framework was developed on environmental issues faced by organizations and their corporate environmental strategies to address them through environmental projects, as well as project management and environmental project success. Based on this theoretical framework, a survey was conducted with 142 organizations that developed corporate environmental projects in Brazil. Project management performance, success of corporate environmental projects and sample characterization data were collected, which were later analyzed using bivariate correlations, factorial analysis, binary logistic regression modeling, and Kruskal-Wallis and Mann-Whitney tests. First, the results allowed the proposal of models to measure the performance of environmental project management and to evaluate the success of environmental projects, which constitute an integrated tool for the analysis of environmental projects. Second, the work revealed that the probability of success of the environmental project can be increased by: (1) establishing partnerships; and (2) development of capability to overcome difficulties and generate changes, benefits and shared project culture. Third, the results showed: (1) less orientation for the future among the environmental projects of transformation industries; (2) perception of greater importance of environmental projects among smaller organizations; (3) perception that broader scope environmental projects are major promoters of organizational change; and (4) positive influence of professionals with more experience in environmental projects on the success of environmental projects. It is concluded that the development of partnerships and organizational capabilities and the availability of tacit and pragmatic knowledge positively influence the success of corporate environmental projects in Brazil.

Inom forskning om ’projektframgång’ råder det delade meningar om vad begreppet egentligen innebär. Det saknas ett allmängiltigt ramverk för att värdera framgång. Den här studien utforskar begreppet genom att studera upplevelsen av framgång hos olika deltagare i ett projekt som genomförts inom offentlig verksamhet. Med syfte att förstå hur de olika deltagarna inom projektet definierar vad som är framgångsrikt och ta reda på vilka dimensioner av framgång som är viktiga för dem har sex respondenter intervjuats. Resultatet har analyserats genom Shenhar, Levy och Dvirs (1997) fyra dimensioner av framgång och visar att respondenterna betonade vikten av långsiktiga dimensioner av framgång snarare än kortsiktiga. Särskilt viktigt var att projektresultatet kommit till användning, att det hade genererat ny kunskap och lett till förbättrade förutsättningar för ytterligare utveckling av deras verksamheter och för dem själva som individer. Därmed skiljer sig resultatet från tidigare forskning där framför allt kortsiktiga aspekter av framgång, som att projektresultatet levererats inom tids- och kostnadsramarna, har lyfts fram som särskilt viktigt. / Within research literature about ‘project success’ there are diverse perceptions about what the concept really entails. There is no universal framework to value success. This study explores the concept by studying the perception of success among different participants in a project that has been carried out within the public sector. By interviewing six different respondents, the purpose of the study has been to understand how the participants within the project define success and to find out what dimensions of success are most important to them. The result has been analysed through Shenhar, Levy and Dvir’s (1997) four dimensions of success and shows that the respondents emphasized the importance of long-term dimensions of success rather than short-term dimensions. Important among these were that the project results had proven useful, that it had generated new knowledge and improved the conditions for further development of their organisations and for themselves as individuals. Consequently, the result differs from earlier research where short-term dimensions of success have been described as particularly important, merely that the project result is delivered on time and within budget.

Testing often takes between 35 and 50 percent of the total costs of software development projects. Still, the role of testing tends to be underestimated. High costs that are being spent on software testing make a reason for looking for systematical approaches for making the testing processes efficient. Test process improvement models offer such approaches. These models are subject of this thesis. Implementation of process improvement models can be an expensive, long-term activity. Therefore, reasons need to be found, why is important to use such models. Reasons and motivations for using improvement models are demonstrated in the first part of this thesis. It turned out that software testing has, by its historical development, come to the state, when it contains so much theory that companies have a problem absorbing all the knowledge to make testing processes efficient. Therefore, improvement models offer a solution to this problem. This thesis is primarily focused on Test Maturity Model Integration (TMMi), which is being analyzed thoroughly. The work searches for possibilities and limitation of using the model and it summarizes current experiences with the model. Because the TMMi model does not contain a practical assessment method, such method is proposed in this thesis. The assessment method will help organizations using the model. Beside TMMi, the thesis provides an introduction into three other models: Test Process Improvement (TPI), Capability Maturity Model Integration (CMMI) and Critical Testing Processes (CTP). All four models are subject to a comparison based on specified criteria. Results of the comparison are analyzed to identify for which situations individual models suit best. The comparison will help organizations to choose the right model for their needs.

Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-05-31T20:54:34Z No. of bitstreams: 1 Sidney Lincoln Vitorino.pdf: 1441226 bytes, checksum: 68c336e4c30b7687a98c2dc63f7d2b09 (MD5) / Made available in DSpace on 2016-05-31T20:54:34Z (GMT). No. of bitstreams: 1 Sidney Lincoln Vitorino.pdf: 1441226 bytes, checksum: 68c336e4c30b7687a98c2dc63f7d2b09 (MD5) Previous issue date: 2016-03-29 / The global competitiveness requires knowledge of organizations to respond to risks and challenges demanded by each environment in their project management. Making predictability, speed of response and adaptation skills to survive and expand. To promote the achievement of these skills, there is a risk management projects. The expansion of an objective organization increased its competitiveness in this respect the franchise sector has been highlighted, supported by sharing model of investment, management and risks. Still, this expansion can be complex and risky, so the goal of this research is to describe how the franchisor and the franchisee understand the risks of a franchise unit deployment project. This research used multiple case study with a descriptive exploratory approach and qualitative analysis. The cases organizations were chosen given its relevance to the industry and their respective segments. From three case studies were conducted nine interviews depths, being interviewed in each of three managers responsible for the implementation of the franchise units projects. Were also collected data in documents and reports of networks and franchise units, as well as official reports in developers organs and / or regulatory segment, in addition to personal visits to the units on more than one occasion including as a mystery shopper, and participation of a actual process of franchisee funding. The research identified in practice, risks that are described in the literature and success indicators commonly used for implantation of franchises unit projects. Examples of these risks are: excess franchisor's expectations and franchisee; repetition of mistakes by failure to record lessons learned; emotional imbalance of the franchisee; neglects to identify risks; deployment with outdated standardized manuals; overconfidence in the experience of franchisors; ignore the satisfaction of the teams; and the risk that the franchisee limited to the knowledge disseminated by the network and etc. As a contribution to the practice generated a list of risks that can occur in such projects, enabling better management in order to ensure more successful deployments. It is suggested for future studies, glimpse from the perspective of Behavior Theory and still carry out a survey of greater geographic coverage, using survey research to assess whether the risks identified are actually the most important. / A competitividade globalizada exige das organizações conhecimentos para responder aos riscos e desafios demandados por cada ambiente na sua gestão de projetos. Tornando a previsibilidade, a velocidade de resposta e a adaptação, competências para sobreviverem e expandir. Para favorecer o alcance dessas competências, existe a gestão de riscos em projetos. A expansão de uma organização objetiva o aumento da sua competitividade, nesse aspecto o setor de franquias têm se destacado, suportado pelo modelo de compartilhamento do investimento, gestão e riscos. Ainda assim, essa expansão pode ser complexa e arriscada, por isso, o objetivo dessa pesquisa é descrever como o franqueador e o franqueado percebem os riscos de um projeto de implantação de unidade de franquia. Esta pesquisa utilizou estudo de casos múltiplos, com uma abordagem exploratória descritiva e uma análise qualitativa. As organizações dos casos foram escolhidas dadas à sua relevância para o setor e os seus respectivos segmentos. A partir de três estudos de casos foram realizadas nove entrevistas de profundidades, sendo entrevistados em cada um três gestores responsáveis pela implantação de projetos das unidades de franquias. Também foram coletados dados em documentos e relatórios das redes e das unidades de franquias, bem como relatórios oficiais em órgãos fomentadores e/ou reguladores dos segmentos, além de visitas pessoais nas unidades em mais de uma ocasião inclusive como cliente oculto, e participação de um processo real de captação de franqueado. A pesquisa identificou na prática, riscos ainda não descritos na literatura e os indicadores de sucesso mais usados, para implantação de projetos de unidade de franquias. Exemplos desses riscos são: excesso de expectativas do franqueador e do franqueado; repetição de erros por falta de registro de lições aprendidas; desequilíbrio emocional do franqueado; negligencia na identificação de riscos; implantação com manuais de padronização desatualizados; excesso de confiança na experiência dos franqueadores; ignorar a satisfação das equipes; e o risco de o franqueado limitar-se aos conhecimentos disseminados pela rede e etc. Como contribuição para a prática se gerou uma lista de riscos que podem ocorrer nesse tipo de projeto, possibilitando uma gestão mais adequada de forma a garantir implantações mais bem sucedidas. Sugere-se para estudos futuros, vislumbrar sob a ótica da Teoria de Comportamento e ainda realizar um levantamento de maior abrangência geográfica, usando pesquisa survey para avaliar se os riscos identificados são realmente os mais importantes.

Submitted by Nadir Basilio (nadirsb@uninove.br) on 2017-08-04T15:51:49Z No. of bitstreams: 1 Marcelo Luiz do Amaral Goncalves.pdf: 4473007 bytes, checksum: 5fa0b469e762031a2eafd0475ed7574c (MD5) / Made available in DSpace on 2017-08-04T15:51:49Z (GMT). No. of bitstreams: 1 Marcelo Luiz do Amaral Goncalves.pdf: 4473007 bytes, checksum: 5fa0b469e762031a2eafd0475ed7574c (MD5) Previous issue date: 2017-02-15 / In a wide range of activities, companies have been using the Business Model to represent the organization's strategy in delivering value and meeting the needs of its clients and segments with organizational efficiency and competitive differential. The business model presents itself as a very useful conceptual tool for capturing, sharing and creating a common view of the organization model. The projects are prominent in the strategic issues, because through them it is possible to materialize the planned strategic objectives and described in the Business Model of the company. The evaluation of project success can be accomplished by considering short and long-term objectives, uncertainties associated with the market, and technologies that may affect expectations about project success. This research analyzed the influence of the configuration of the business model in the project success in national and international companies from different fields of activity. In this study, each of the dimensions that constitute the Business Model was identified, as well as the dimensions of the Project Success. Additionally, was verified the contribution of the Business Model configuration in the overall configuration of the Business Model and the contribution of the Project Success dimensions in the overall success of the Project. This research is of an applied nature, characterized as confirmatory-descriptive and the data were obtained through a survey, using as a research instrument a structured questionnaire for data collection. The questionnaire was sent to a universe composed of professionals from various fields of activity, with leadership positions and who have already participated in projects, providing a number of 181 valid answers. The quantitative analysis was used to study the data collected in the research, using the Structural Equation Modeling (SEM) as the method and the Partial Least Square (PLS-SEM) as a technique for analyzing the data. The results showed that the configuration of the business model has a positive influence to the project success, explaining 46% of the effects on the success of projects developed in organizations of several branches of activities in several countries. As a contribution to professional practice, was proposed the Business Model´s Components Evaluation Model. This model aims to assess the maturity of each components that constitutes a Business Model, helping managers to diagnose which components need action to improve the maturity of Business Models in their organizations. / Nos mais diversos ramos de atividades, as empresas vêm utilizando o Modelo de Negócios para representar a estratégia da organização na entrega de valor e atender as necessidades de seus clientes e segmentos com eficiência organizacional e diferencial competitivo. O modelo de negócios apresenta-se como uma ferramenta conceitual muito útil para capturar, compartilhar e criar uma visão comum do modelo da organização. Os projetos são destaques nas questões estratégicas, pois através deles é possível materializar os objetivos estratégicos planejados e descritos no Modelo de Negócios da empresa. A avaliação do sucesso do projeto pode ser realizada considerando os objetivos de curtos e longos prazos, as incertezas associadas ao mercado e as tecnologias que podem afetar as expectativas em torno do sucesso do projeto. Esta pesquisa analisou a influência do modelo de negócios no sucesso do projeto em empresas nacionais e internacionais de diversos setores de atividades. Neste estudo, foi identificado cada uma das dimensões que constitui o Modelo de Negócios, bem como as dimensões do Sucesso do Projeto. Adicionalmente, foi verificada a contribuição da configuração do Modelo de Negócios no sucesso global do projeto e em cada uma das dimensões que compõe o sucesso do projeto. Esta pesquisa é de natureza aplicada, caracterizada como confirmatória-descritiva e os dados foram obtidas por meio de levantamento (Survey), utilizando como instrumento de pesquisa um questionário estruturado para a coleta dos dados. O questionário foi encaminhado a um universo composto por profissionais de vários ramos de atividade, com cargos de liderança e que já participaram de projetos, proporcionando um número de 181 respostas válidas. Foi utilizada a análise quantitativa para estudar os dados coletados na pesquisa, tendo a Modelagem de Equações Estruturais (MEE) como método e o Partial Least Square - Structural Equation Modeling (PLS-SEM) como técnica para analisar os dados. Os resultados demonstraram que a configuração do modelo de negócios influencia positivamente o sucesso do projeto, explicando 46% dos efeitos no sucesso do projeto desenvolvidos em organizações de diversos ramos de atividades em diversos países. Como contribuição para a prática profissional foi proposto o Modelo de Avaliação dos Componentes do Modelo de Negócios. Este modelo tem como objetivo avaliar a maturidade de cada um dos componentes que constituem um Modelo de Negócios, auxiliando os gestores a diagnosticar quais componentes necessitam de ações para melhorar o nível de maturidade dos Modelos de Negócios em suas organizações.

<p>Предмет докторске дисертације представља истраживање ефеката примене агилног прилаза управљању пројектима изван софтверске индустрије, кроз анализу разлике у утицају који агилни прилаз може имати на успех пројекта, у поређењу са традиционалним прилазом. Основни циљ докторске дисертације је да на основу теоријских налаза и емпиријских резултата пружи подршку процесу одабира и подешавања прилаза управљању пројектима у циљу унапређења перформанси пројекта. За сврхе емпиријског дела истраживања коришћене су напредне статистичке методе обраде података. Резултати истраживања применљиви су у свим организацијама који користе пројектно управљање. За научну заједницу, резултати истраживања имаће значај за даљи развој теорије контигенције (теорија модерног управљања) у управљању пројектима.</p> / <p>Predmet doktorske disertacije predstavlja istraživanje efekata primene agilnog prilaza upravljanju projektima izvan softverske industrije, kroz analizu razlike u uticaju koji agilni prilaz može imati na uspeh projekta, u poređenju sa tradicionalnim prilazom. Osnovni cilj doktorske disertacije je da na osnovu teorijskih nalaza i empirijskih rezultata pruži podršku procesu odabira i podešavanja prilaza upravljanju projektima u cilju unapređenja performansi projekta. Za svrhe empirijskog dela istraživanja korišćene su napredne statističke metode obrade podataka. Rezultati istraživanja primenljivi su u svim organizacijama koji koriste projektno upravljanje. Za naučnu zajednicu, rezultati istraživanja imaće značaj za dalji razvoj teorije kontigencije (teorija modernog upravljanja) u upravljanju projektima.</p> / <p>The subject of the doctoral dissertation is to investigate the effects of agile<br />project management beyond the software industry, by analyzing the difference<br />in the impact that an agile approach can have on the project success,<br />compared to the traditional approach. The primary goal of the doctoral<br />dissertation, based on theoretical findings and empirical results, is to support<br />the process of selecting and tailoring down project management approach, in<br />order to improve project performances. In the empirical part part of the<br />research, advanced statistical methods have been used. The research<br />findings are applicable to all organizations using project management. For the<br />scientific community, the results of the research will have relevance for the<br />further development of contingency management theory (modern<br />management theory) in project management.</p>

Purpose – This research aims to explore the effectiveness of utilising Benefits Realisation Management (BRM) as part of comprehensive success measures, emphasising the stage in-between appraisal and evaluation of projects in the UK public sector. Design/methodology/approach – The study is constructed as a qualitative case study. Semi-structured interviews are used as part of the inductive, exploratory approach to achieve the study's objectives. It employs an approach based on grounded theory for its analysis. Findings – This paper suggests that Benefits Realisation Management is not used effectively in the UK public sector during projects lifetime to control and monitor projects and ensure their success. The current reviews of projects and programmes, through their execution, may not be sufficient. Research limitations/implications – This study offers contributions to the project success literature and benefits management literature by adding empirically supported insights about BM utilisation during project reviews. The research may be limited primarily by the research method – predominantly the snow-balling data collection. The assumptions made about the UK public sector may limit the broader generalisation of the findings. Practical implications – This research may be used to advise the practising managers of the need to maintain benefits orientation after appraisal throughout a project's lifetime and after delivery. Project governance structures are advised to update and improve their current project review practices. The study additionally identifies possible obstacles to the process and biases. Originality/value – This paper attempts to fill a literature gap by providing empirical results that explore the success definition and measures and the effectiveness of BRM during project execution and gate reviews. Keywords: Benefits Management; Project Success; Project Performance; Performance Measurement; Public Sector. Paper type: Research Thesis

In a country like Ethiopia, where information and communication systems are in the early stage of development, software projects may face several challenges. Projects may suffer from schedule or budget overrun or unmet specifications, leading to failure. Risk is one of the factors that challenges project performance, and even causes failure. Hence, risk management helps project managers to control the effect of risks. However, risk management appears to be the least practiced component of project management. This study aims at assessing the risk management practice in the Ethiopian software projects. This study was undertaken using a survey conducted on 45 banks, insurance companies and UN agency offices in Addis Ababa, Ethiopia. The findings of the study suggest that formal risk management is not widely practiced in Ethiopian software projects. Only 16% of organisations reported that they applied one or more documented formal risk management techniques. Overall, 67% of organisations were found to exercise one or more risk management process steps. Though the risk management practice was found to be reasonably high, the proportion of organisations that carry out all the risk management process phases, through formal or informal methods, was only 27%, showing that risk management practice in Ethiopia cannot be considered adequate. The study thus recommends that Ethiopian software project managers should give more emphasis for risk management in their project management. The risk items that Ethiopian software projects face most were found to be technical complexity risks, with the highest risk item being use of new technology. This may be an indication that project managers should give adequate attention to the risks arising from technical complexity. No statistically significant relationship was observed between formal risk management and project success, and also between risk management practice and project success. / College of Engineering, Science and Technology / M.Sc. (Computing)