A cursory review of domestic apparel production data from ‘Cotton Counts Its Customers’ reports by The National Cotton Council of America showed a discrepancy between the amounts of cotton utilized in domestically produced women’s apparel and that for men’s apparel. It appeared that the men’s apparel sector had a higher percentage market share of cotton than women’s apparel. For both genders, cotton’s dwindling market share was similar to that of diminishing domestic US apparel production overall. Since the majority of apparel in the U.S. is imported, import data was obtained from the United States International Trade Commission and compiled with the domestic apparel data to offer a more expansive view of cotton’s market share and its use separated by gender. The compilation of domestic and import apparel data followed the overall trend of a higher percentage of weight of cotton being used in men’s apparel than in women’s. Challenging apparel categories which may offer potential for expanded utilization with increased performance were Coats, Underwear/Nightwear, Suits, and Dresses. In an attempt to add context to the apparel market data, we explored two stages of the apparel supply chain: the first at the retail setting, the second at the consumer purchase and wear decision level. At the retail level, we investigated the availability of fiber composition information and its use as a part of the assortment offered to consumers. Two stores were selected for this exploratory phase and retail availability by gender and fiber content were physically tallied in the two retail settings. In both retail assortments, there was no emphasis of fiber composition as part of the information offered to the consumer. For the consumer wanting to find cotton apparel in these two settings, prior knowledge regarding the feel or look of cotton would seem necessary to facilitate locating cotton among the assortment of apparel. Fiber blends can offer cotton-like appearance and hand, so fiber composition tags could give consumers certainty regarding the garments they are buying. In addition to the observations above, we also noted in both stores a prevalence of cotton in men’s apparel, and a larger presence of man-made fibers in women’s apparel, which reflects the overall market situation. Finally, the second exploratory stage focused on clothing diaries and a wardrobe inventory provided by a small purposeful sample of respondents to examine the role of fiber composition, cotton in particular, in the individual’s garment purchase and daily-use decisions. The findings suggested that fiber composition was an important part of the daily garment selection process, based upon the daily activity and a set of personal beliefs about what the diary respondent felt that fiber had to offer. Similar to the market data Results, in the Clothing Diary responses males showed a greater tendency to select both 100% cotton Tops and Bottoms than did the female respondents. Overall, cotton appeared challenged by man-made and other fibers when the respondents needed to “dress up”, to attend to athletic activity, or to satisfy the need for specific functionalities such as rapid drying. / text

Even though the majority of companies have realised the benefits of implementing sustainability practices into their business strategies today, the problem is that the marketing of these activities still has a negative impact on the environment. Therefore, the purpose of this research is to examine if the impact of sustainable advertisements can influence the purchase decisions of young adults who show loyalty to another brand. In order to reach this purpose, qualitative research was conducted using an abductive approach through 23 semi-structured individual interviews with consumers between the ages of 19-30. This enabled us to get an in-depth understanding of their subjective consumption behaviour in comparison to sustainable advertisements. This report draws on existing literature which states that sustainability promotions positively impact the consumer decision process and that consumers’ rarely switch from a brand they are highly loyal to. The results show that sustainable advertisements' impact on young adults is dependent on the product-involvement category. In order for sustainable advertisements to have a chance to generate a switching behaviour among young adults for high-involvement products, the message must provide clear and transparent information regarding the product, because the perception of brands tends to be more valuable. However, this is not as important for low-involvement products since sustainable messages can provoke a switching behaviour based on emotional appeals. Therefore, this research contributes to companies which seek to use sustainable marketing for high- or low-involvement products.

Background: The phenomenon of CSR has become an increasingly adopted strategy among companies, as a result of the frequent discussion on climate change. At the same time, consumers have attained further awareness regarding sustainability and how consumption impacts the environment. Further, the fast fashion industry has been highlighted as one of the most harmful and unethical industries that negatively impacts the environment and lives of all. Thus, it is interesting to explore which factors influence consumers’ purchase decisions, and determine whether sustainability and CSR are taken into consideration. Purpose: This thesis aims to explore millennial consumers’ attitudes toward Corporate Social Responsibility (CSR), as well as which factors consumers take into consideration when they are making purchase decisions. Method: In order to meet the research objectives, data has been collected with exploratory and qualitative methods. The research philosophy follows interpretivism, and adopts an abductive approach. Furthermore, 13 semi- structured interviews were conducted, which aim to explore and provide and understanding for consumers’ attitudes and perception. Interview participants were selected based on a purposive sampling method, with two identified criteria. Additionally, a coding system was constructed based on the literature review, which was used to analyse the data collected from the interviews. Conclusion: The results, extracted from the empirical data and analysis, suggest that there are two categories with factors influencing millennial consumers’ purchase decisions. The first category includes product related factors, whereas the other category includes a number of consumer related factors. The empirical results further conclude that the participants generally experience positive attitudes toward sustainability and CSR, while product related factors are more influential in the decision-making process.

The emergence of online stores specializing in fast fashion apparel has presented a significant challenge to brick-and-mortar stores and has had detrimental consequences for the environment. Consequently, it is essential for physical stores to stay informed about emerging trends in physical store design. Currently, the fashion industry is acknowledged as a highly detrimental sector in terms of its environmental impact, attributable to its extensive utilization of harmful chemicals, substantial consumption of energy and water resources, and contribution to waste generation and pollution. Therefore, it is imperative to adopt more sustainable practices when it comes to purchasing apparel, particularly in light of sustainability concerns. Moreover, physical second-hand stores play a crucial role in promoting sustainability by offering pre-owned items. To attract customers, these stores need to cultivate a more appealing ambiance and atmosphere. To achieve this, the implementation of a sensory marketing strategy within physical second-hand stores can be employed to enhance the customer experience. By engaging the senses of smell, touch, vision, and hearing in a cohesive manner, a sensory marketing strategy can potentially contribute to a more enjoyable shopping experience and attract customers to physical second-hand stores. This study adopts a qualitative approach, collecting empirical data through semi-structured interviews with female participants aged between 18 and 60 years old in Sweden. The interviewees consisted of individuals who frequently made purchases in physical second-hand stores, as well as those who did so less frequently. The empirical findings were subsequently analyzed in conjunction with the existing literature. The research findings conclude that the implementation of sensory marketing techniques in physical second-hand stores has the potential to enhance the store's image, market position, and overall attractiveness. Creating congruence among the senses can result in a positive customer experience and a pleasant atmosphere, thereby increasing the likelihood of customers choosing to purchase apparel from second-hand stores. Additionally, the study reveals a growing interest among customers in sustainable shopping choices, leading to an increased inclination to opt for second-hand items.

In the last five years, the world has experienced unexpected tragic events and natural disasters. However, international tourism is expected to grow continually and tourists are therefore becoming more concerned with safety and security during their international travel. This dissertation investigated individuals' risk perception of vacationing at two scenario international destinations, Australia and Japan. While ten dimensions of perceived risk in international leisure travel were identified in the literature and one additional dimension of "Communication Risk" was proposed for this study, only seven dimensions were found in this study: "Health Risk," "Value Risk," "Psychological Risk," "Social Risk," "Terrorism Risk," "Equipment Risk," and "Communication Risk." The other four dimensions — "Financial Risk," "Time Risk," "Satisfaction Risk," and "Political Instability Risk" — were either merged into other dimensions or did not appear as an independent dimension in this study. The "Communication Risk" which was proposed in this study was found to be a valid dimension of perceived risk in vacationing at international destinations. The relationships of perceived risk to other factors were also examined. Individuals' characteristics of novelty seeking were negatively related to their risk perception, as were individuals' proficiency of the destination's native language. Those who have experience visiting the destination tended to perceive less risk in vacationing at the destination; the more familiarity/expertise with the destination, the less risk was perceived. When an individual perceived a higher level of risk towards a destination, s/he was less likely to vacation at the destination. Individuals were more likely to choose a packaged tour than independent travel when they had a higher level of risk perception towards vacationing at a particular international destination. / Ph. D.

Les avis de consommateurs en ligne (ACL) constituent une forme spécifique de bouche-À-Oreille en ligne, regroupant l’ensemble des informations positives ou négatives, numériques (notes) et textuelles (commentaires), déposées par des consommateurs sur des plateformes Internet de type marchande ou communautaire. Dans cette thèse, nous étudions l'impact des ACL sur les décisions d'achat. Nous considérons deux types d'information (ACL numériques et textuels), deux métriques principales des ACL (la valence ou note moyenne, le volume ou nombre d'avis) et deux niveaux d'analyse (les intentions d'achat, et les décisions d'achat effectives). Quatre études empiriques sur données individuelles et agrégées montrent que: (1) les ACL jouent le rôle d'un signal de qualité permettant de réduire le risque d'achat pour des biens d'expérience, (2) le volume ainsi que la valence des ACL expliquent significativement les décisions d'achat, (3) l'effet des ACL sur les décisions d'achat peut être plus ou moins fort selon certaines circonstances que nous mettons en avant. Nous discutons dans un dernier temps des implications pour la stratégie marketing en ligne des entreprises de e-Commerce. / Online consumer reviews (OCR) are conceptualized as a specific form of online word-Of-Mouth, gathering both positive and negative information, numerical (ratings) and textual (comments) information, and which are driven by consumers for consumers on Internet plateforms. In this dissertation, we study the impact of OCR on purchase decisions. We consider two kind of information (numerical and textual OCR), two main metrics of OCR (the valence or average rating, and the volume or number of reviews) as well as two levels of analysis (purchase intentions and actual purchase decisions). The results from four empirical studies on both individual and aggregated data show that: (1) OCR may efficiently signal quality and reduce perceived risk for experience goods, (2) OCR volume and valence have a significant influence on purchase decisions, (3) the effects of OCR on purchase decisions may be lower or stronger according to different moderating factors that we take into account. Last, we discuss managerial implications about firms' online marketing strategies.

Nutrition labeling research suggests consumers want nutrition information on the label; however, many do not comprehend it. The purpose of Phase I was to determine the effect of: 1. two levels of nutrition label formats; 2. three levels of nutrition information load on consumers' preference for product choice using adaptive conjoint analysis. A computer interactive interview was conducted on 252 consumers in Crossroads Mall, Salt Lake City, Utah. label alternatives were printed on soup cans to realistically portray the information. The conjoint analysis compared the attributes, nutrition information format, and nutrition information load in addition to brand and price and determined how the study participants ranked choices within each of these attributes and against the other attributes. There were significant differences (p < .000) among all three mean utility values± Standard Error of the Mean (SEM) of information load, most (.300 ± .03) , more (.154 ± .02), and some (-.231 ± .03). There was no difference between graphical (.093 ± .027) and traditional (.055 ± .020) formats (p = .298). For the other attributes, there were significant differences (p < .000) among all brands, Campbell's (.590 ± .03), Private label (-.007 ± .02) Generic (-.361 ± .03) and all prices, (p < .000), low (.431 ± .03), medium (.022 ± .02), and high (-.230 ± .03). Market simulations were performed and market share was shifted from the major brand when nutrition information was added to a Private label or Generic brand. The purpose of Phase II was to determine the effect of: 1. three levels of nutrition information content load; 2. two levels of nutrition information order; 3. three levels of nutrition information format; and 4. four levels of nutrition information expression on consumers' perceptions of label usefulness in purchase decisions. The methodology was the same as Phase I. There were significant differences (p < .000) among all three mean utility values ± SEM of information load, most (.327 ± .02), more (.091 ± .02) , and some (-.213 ± .03), and between the two mean utility values ± SEM of information order, rearranged (.157 ± .03) and traditional (-.02 ± .02). Consumers significantly preferred (p < .000) the graphical format (.148 ± .02) over the graphical nutrient density (.038 ± .02) and traditional (.018 ± .03) formats. Consumers significantly preferred (p < .000) nutrition information stated in absolute numbers and percentages (.296 ± .03), versus absolute numbers only (.028 ± .03), traditional (-.026 ± .03), and percentages only (-.025 ± .03) expressions. The most useful nutrition label in a purchase decision was one that contained the most information, in a rearranged order, with a graphical format, and an absolute number and percentages expression.

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Background      Catering to customer needs and wants by, at the same time, reaping maximum profits has, since the beginning of trade, been a tricky task for companies. Customer-segment pricing, i.e. offering lower prices to different target group segments, and its retail manifestation, student discounts, cater to students’ budgetary constraints, serving not only their particular needs but in return offering the company the possibility to reap long term profits from loyal students. High levels of price sensitivity among students provide companies a welcome point of action to address students and make them both attitudinal and behavioural loyal customers by means of financial incentives. The Mecenat card grants students access to those discounts – but does it help to make them loyal? Purpose            The purpose of this thesis lies in the exploration and description of a potential relationship between customer-segment pricing, i.e. student discounts and the formation of student loyalty. This exploration shall further be accompanied by a thorough analysis of the Mecenat card as a loyalty program and its ability to evoke student loyalty within the student body of Jönköping International Business School. Method             The research interest was served best by conducting qualitative prior to quantitative research. The focus groups allowed for a first insight into the topic and students’ opinions. These findings were then described by means of content analysis and further processed in quantitative research. An electronic survey was used to collect data from a sample drawn out of the total population of JIBS students. The data then was processed by means of descriptives, correlations, T-tests and factor analysis. Conclusion        Students at JIBS are a highly profitable customer segment, willing to be both attitudinal and behavioural loyal to stores that cater to their budgetary constraints by offering student discounts. The Mecenat card, however, due to low awareness and usage levels within the student body does not facili-tate, but rather hinders, the development of student loyalty. Thus, the find-ings were also processed into managerial implications that could help im-prove the service, such as improvements in communication

Denna studie undersöker användarrecensioners påverkan på konsumenters beslutsprocess vid köp av produkter eller tjänster och faktorer som påverkar förtroendet för dessa recensioner. Studien visar att användarrecensioner har en betydande inverkan på konsumenters köpbeslut, med subjektiva normer och upplevd beteendekontroll som viktiga faktorer i beslutsprocessen. Det finns signifikanta skillnader i preferenser och beteende mellan olika åldersgrupper. Studien bidrar till ökad förståelse för konsumenters beteende och preferenser vid online-shopping och ger vägledning för framtida forskning inom detta område. Företag och e-handelsplattformar kan använda studiens insikter för att förbättra sina produkter, tjänster och marknadsföringsstrategier, genom att ta hänsyn till användarrecensioners betydelse och de faktorer som påverkar konsumenters förtroende för dessa recensioner. / This study examines the impact of user reviews on consumers decision-making process when purchasing products or services and factors that influence trust in these reviews. The study shows that user reviews have a significant influence on consumers purchasing decisions, with subjective norms and perceived behavioral control as important factors in the decision-making process. There are significant differences in preferences and behavior among different age groups. The study contributes to a better understanding of consumer behavior and preferences in online shopping and provides guidance for future research in this area. Companies and e-commerce platforms can use the insights from the study to improve their products, services, and marketing strategies by considering the importance of user reviews and the factors that influence consumers trust in these reviews.