Traditional project management has been implemented by most of the companies in today’s business world in order to monitor and control the projects (Tonnquist, 2008). Project management techniques have been proven for decades and its performance has been maximized (Heldman, 2011). We think that the PM techniques have gradually reached its limits. For today’s companies, it is vital to find a more effective and innovative method which can be integrated into the project management in order to maintain their competitive advantages (Pyzdek, 2003).   As a relatively new business management approach and strategy, Six Sigma seeks to improve the quality of the product and process by using some quantitative methods and tools (Michalski, 2003). Actually, Six Sigma has been broadly implemented in many companies and received a positive effect (Pande et al., 2000). However, most of the Six Sigma usage happens just in the Six Sigma projects and these projects need the great support from the top-management level and require plenty of resources for training and maintain (Pande et al., 2002).   The purpose of this thesis is to suggest an approach/methodology for how simple Six Sigma tools and methods can be combined with the traditional project management. In this case, those non-Six Sigma projects can still use some easy Six Sigma techniques to maximize the benefits. In order to achieve this purpose, the following methodologies are implemented: literature review to identify relative factors including quality, time, cost, communication and customer satisfaction, surveys and interviews to find out the current situations and problems in Siemens Industrial Turbo machinery (SIT) project management, empirical studies to develop some models and methods in which Six Sigma tools are integrated in the project management in SIT.   In this thesis, based on the empirical research of the case company of SIT, we are going to suggest some Six Sigma tools to be integrated into project management. The research questions include:   How can the selected Six Sigma tools improve the project management? The Pros and Cons of implementing Six Sigma methods and tools in the project management. What tools of Six Sigma are suitable to increase the performance of the project management in SIT   As the result of this thesis work, once it is testified it is feasible and fit in the SIT project management process, we think that there is a great chance it should be amplified and spread to many more business areas.

I detta Examensarbete har en ny lyftutrustning till gasturbin SGT-600/700 olika moduler tagits fram. Examensarbetet har utförts på Siemens Industrial Turbomachinery AB i Finspång på avdelningen GPTP (leverans gasturbin teknik package installation). Målet med arbetet har varit att skapa en lyftutrustning som är mer flexibel än den befintliga lyftutrustningen och klarar samlyft (lyft med hjälp av två kranar). Arbetet har utförts med hjälp av olika metoder som QFD, funktionsmedel-träd och morphologisk matris, där kundorienterad konceptkonstruktion är basen för arbetet. En studie av teori inom området har genomförts. Den befintliga lyftutrustningen undersöks för att skapa förståelse, sedan undersöks problemet för att skapa en lösningsrymd. Flera konceptuella lösningar genereras, till sist väljs det bästa konceptet och ritningar för den nya lyftutrustningen tas fram. Den befintliga lyftutrustningen kräver anpassning med extra komponenter för lyft av de olika modulerna. En lyftutrustning som använder samma delar för alla lyft blir mer flexibel än den befintliga lyftutrustningen. Med den befintliga lyftutrustningen krävs att en lyftkran ensam klarar hela tyngden (enkellyft), detta är ett problem då alla hamnar inte har tillräcklig lyftkapacitet. Detta medför att onödigt långa landtransporter måste ske, vilket är kostsamt. Då inte tillräcklig lyftkapacitet för enkellyft finns, är en lösning som tillåter lyft med flera kranar, så kallat samlyft, önskvärt. Om samlyft kan genomföras kan transporten på land kortas, vilket medför en reduktion av transportkostnaden. Den nya lyftutrustningen består av färre delar och är mer flexibel än den befintliga lyftutrustningen. Samlyft kan utföras för alla lyft med det nya lyftoket och samma lyftutrustning kan användas för att utföra lyft av alla moduler. Gasturbinpackarna kan lastas av vid fler hamnar vilket kan minska längden på landtransporterna då den närmaste hamnen kan användas. Detta medför att kostnaden för transport av gasturbinpackarna kan minskas. Förhoppningen är att Siemens får en bättre och mer flexibel lyftutrustning då den nya lyftutrustningen implementeras. / In this master thesis new lifting equipment for Siemens gas turbines SGT-600/700 has been designed. It was carried out at Siemens Industrial Turbomachinery AB in Finspång at the department for Package Installation, GPTP. The purpose of the thesis is to develop new lifting equipment that is more flexible than the lifting equipment at use, and that the new equipment is able to be handled with two lifting cranes. The project has been carried out with help from several methods like QFD (quality function deployment method), function means tree, and morphological matrix, with customer focused concept design as the foundational method. First theoretical methods to solve the problem are studied. After that a thorough study of the lifting equipment that is available today is done. Then the problem is studied to generate a solution environment. Several conceptual solutions are generated and the best concept is developed further and drawing materials are generated. The current lifting equipment is different depending on which module should be lifted; some parts are the same but not all. Lifting equipment that looks the same for all modules is more flexible. With the current lifting equipment it takes a big lifting crane to handle the whole load, which is a problem when the nearest harbour does not have such a big lifting crane. In those cases extra long land transports have to take place, which are very expensive. A solution which allows two lifting cranes to work together is preferred, that will lead to shorter land transports and reduced transport costs. The new lifting equipment has a lot fewer parts and is more flexible than the equipment in use. The new equipment can also be handled with two lifting cranes, due to the new lifting beam. The same lifting equipment is able to lift all SGT-600 and SGT-700 modules. This means that the gas turbine packages can be unloaded at most harbours in the world which leads to shorter land transports, when the nearest harbour can be used. This means that the cost for transport can be reduced. Hopefully this work gives Siemens better and more flexible lifting equipment if it is implemented.

In this research, a therapeutic light device is developed based on customer requirements. The quality function deployment (QFD) is initially used to transfer customer requirements to design parameters. However, several inherent shortcomings of QFD method are identified based on the design evaluation and the customer feedback of the initially proposed model. In the process of improving the initial model, the correlation information is used in ranking technical measurement and components. A decision-making method is proposed to generate an optimal model for the selection of appropriate components. Kano’s model is applied to enhance the customer’s requirement of “good looking”. The result shows that the improved model satisfies the customer with good overall performance.

In this research, a therapeutic light device is developed based on customer requirements. The quality function deployment (QFD) is initially used to transfer customer requirements to design parameters. However, several inherent shortcomings of QFD method are identified based on the design evaluation and the customer feedback of the initially proposed model. In the process of improving the initial model, the correlation information is used in ranking technical measurement and components. A decision-making method is proposed to generate an optimal model for the selection of appropriate components. Kano’s model is applied to enhance the customer’s requirement of “good looking”. The result shows that the improved model satisfies the customer with good overall performance.

In this study, a tool is developed for determining priorities of quality improvement activities for manufacturing operations, for the purposes of both quality and throughput improvement. This tool utilizes Quality Function Deployment (QFD), Theory of Constraints (TOC), Statistical Process Control (SPC) and Failure Mode and Effects Analysis (FMEA) methodologies. The use of the tool is demonstrated on an example problem. The results obtained under different experimental conditions are compared with solutions of more popular, simple decision-making measures, and the optimal solutions obtained from a mathematical model. The analysis shows that the proposed tool gives close solutions to optimal, and it can easily be applied in a typical manufacturing setting. This study also demonstrates how various different methodologies can be integrated for the purposes of quality and throughput improvement in shorter times.

Submitted by Daniella Sodre (daniella.sodre@ufpe.br) on 2015-04-10T16:19:56Z No. of bitstreams: 2 TESE Deise de Araújo Batista.pdf: 3282232 bytes, checksum: b79e1d159a903d75b9d2556ec696c806 (MD5) license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) / Made available in DSpace on 2015-04-10T16:19:56Z (GMT). No. of bitstreams: 2 TESE Deise de Araújo Batista.pdf: 3282232 bytes, checksum: b79e1d159a903d75b9d2556ec696c806 (MD5) license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Previous issue date: 2013-09-23 / CAPES / O setor de serviços, bem como os serviços de saúde, possui diversas peculiaridades, e uma delas é a intensidade da presença de recursos humanos em seus processos de operação. Sendo assim, a avaliação da qualidade pelos clientes em relação à prestação do serviço se apresenta subjetiva, já que ele dificilmente será prestado da mesma forma várias vezes. Esse fato dificulta o seu processo de padronização e a avaliação da satisfação do cliente em relação ao serviço prestado. Dessa forma, é necessário desenvolver metodologias que objetivem auxiliar os clientes a avaliarem a qualidade de forma mais precisa e menos subjetiva em relação ao que percebem no momento da prestação. Assim, neste trabalho foi proposta a integração das ferramentas da qualidade QFD e SERVQUAL, com o tratamento dos dados a partir da Abordagem Fuzzy nos serviços de saúde, possibilitando, assim, uma abordagem que avalie de forma conjunta o que os clientes necessitam deste tipo de serviço. Esta abordagem propõe avaliar a satisfação dos clientes, ao mesmo tempo em que analisa possíveis melhorias no serviço a partir da priorização de requisitos do serviço de saúde, os quais são determinados pelos clientes como essenciais. O uso nesta abordagem de variáveis linguísticas, números e operadores fuzzy através da teoria fuzzy, objetiva transcrever julgamentos qualitativos advindos da avaliação da qualidade em serviços de saúde em avaliações quantitativas, para que os gestores do serviço possam avaliar de forma mais precisa as necessidades dos clientes. Neste trabalho, as ferramentas SERVQUAL e QFD são aplicadas de forma integrada com o objetivo principal de preencher as lacunas quando utilizadas separadamente e auxiliam os gestores/decisores a empregar diferentes estratégias em relação a prestação do serviço, a partir da avaliação conjunta dos gaps e priorização de requisitos da qualidade. Como resultado, este trabalho avaliou a qualidade, na transcrição de dados qualitativos em dados quantitativos, a fim de facilitar a mensuração dos sentimentos, desejos e necessidades dos clientes em relação à avaliação da qualidade nos serviços de saúde. Esses resultados tem o objetivo de auxiliar os gestores a compreenderem os seus clientes e a priorizarem, a partir de julgamentos, os requisitos considerados mais influentes na promoção da qualidade do serviço. As necessidades dos clientes são satisfeitas a partir da priorização dos requisitos do serviço de saúde, auxiliando para o aumento da qualidade e mantendo os clientes satisfeitos e fidelizados.

Made available in DSpace on 2015-04-13T12:17:49Z (GMT). No. of bitstreams: 1 Fábio Henrique.pdf: 7590939 bytes, checksum: 12287388bfb56fb99bacfd1b39be116e (MD5) Previous issue date: 2013-06-28 / CAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / The research proposes guidelines that incorporate the design configuration and solid wood furniture planning traded in the metropolitan region of Manaus with aim of improving the quality of products. They were identified the main problems involving the marketing of these products through a data collection qualitative and quantitative near shops and in furniture workshops, collecting data about the logistics, planning, setting products, raw material and structure at furniture workshops, resulting in the development of new goods. The data had been grouped into a table for assisting in organizing criteria as the strength, weaknesses, opportunities and threats to a SWOT analysis, providing an indicator of market for solid wood furniture. These one had been equated in Quality Function Deployment - QFD matrix to convert consumer needs in technical parameters, considering the preliminary design and checking how you can improve it before the product or service had been tested, so these indicators showed which features must be prioritized during the planning and configuration of solid wood furniture for region / A pesquisa propõe diretrizes que incorporem o design na configuração e planejamento de móveis em madeira maciça comercializadas na região metropolitana de Manaus com intuito de melhorar a qualidade dos produtos. Para isso foram identificados os principais problemas envolvendo a comercialização desses produtos por meio de uma coleta de dados quali-quantitativos junto a estabelecimentos comerciais e movelarias, coletando dados a respeito da logística, planejamento, configuração dos produtos, matéria-prima utilizada e estrutura das movelarias, tendo como consequência o desenvolvimento de novos mobiliários. Os dados levantados foram agrupados em uma tabela auxiliando na organização de critérios quanto a vantagens, fraqueza, oportunidades e ameaças, para uma análise SWOT, como indicador de mercado para os móveis em madeira maciça e equacionados por meio de uma matriz Quality Function Deployment QFD, para converter as necessidades do consumidor em parâmetros técnicos, considerando o projeto preliminar e verificando como é possível melhorá-lo antes que o produto ou serviço seja testado no mercado, logo, tais indicadores mostraram quais as características que devem ser priorizadas durante o planejamento e configuração de móveis em madeira maciça para a região

Millions of people live and work on college campuses everyday. The environment they dwell and interact with is essential to their quality of life and health. There is no doubt that the campus landscape is of great importance to millions of students, faculty, and staff on campus. Surrounding communities are also significantly affected by college campuses as colleges often provide education and social events, as well as economic activities. However, in the past, the design of campus landscape spaces have been overlooked or treated as a leftover of buildings, even though campus landscape spaces are more than the "faces" of colleges. With more and more colleges and universities expanding and redesigning their landscape spaces, the design of campus landscape space has gained more recognition in the recent twenty years. One of the significant changes in the design process is the taking of users' needs/concerns into account. This change is influenced by a community-based design concept found in Active Living and Public Spaces design. While Active Living and Public Spaces design emphasizes the importance of user involvement and different techniques in soliciting user input, there is a missing link between user input and the design program elements. In this thesis, I examine the past practice of campus landscape space design and propose using Quality Function Deployment (QFD) to fill in this missing link. QFD has been used in various industries, including service and manufacturing, for years. It emphasizes the importance of taking users' needs, called Voice of Customers (VOC), into the design process. The employment of different matrices to capture the relationship between VOC and subsequent design and quality characteristics makes QFD a unique framework suitable to fill the gap in the current design process. A case study of campus landscape space design is conducted to examine the applicability of QFD in campus landscape space design, including the advantages, the obstacles, and the unique condition of using QFD in landscape design. The study yields several insights on the application of QFD in campus landscape space design, which are applicable in other landscape design projects. / Master of Landscape Architecture

The aim of this diploma thesis is to analyse present internal processes in company TRIO HAVEL s.r.o. and to propose measures which will lead to optimize or redesign of these processes. To achieve this aim was used different methods and techniques of improvement. Some of those are from "New Seven Management Tools" or "Seven Quality Control Tools". Specifically those were "Afinity chart", "Flowchart" and "Pareto chart". For quality planning were used method "Quality Function Deployment" which focus on customers' requirements. Obtained information was analysed. There were designed some recommendations based on them to optimize internal processes. In the end it was said some other recommendations for continual improvement of implemented quality management system and to gain competitive advantage.

Norteado pela necessidade de evolução do mercado agrícola, o desenvolvimento da agricultura de precisão atinge o nível de gerenciamento escalar de uma única planta, utilizando robôs agrícolas autônomos, os quais deverão trabalhar por longos períodos, ser ambientalmente corretos, atender às necessidades dos clientes, e ainda, com qualidade, confiabilidade e segurança. Este trabalho tem como objetivos pesquisar, discutir e apresentar os requisitos da qualidade em robôs agrícolas, focando a satisfação do usuário final. Tais objetivos serão atingidos por meio do detalhamento da aplicação de ferramentas utilizadas durante o desenvolvimento do produto, e da avaliação de um robô existente, quanto ao atendimento dos requisitos definidos pelo usuário final. O estudo conclui que, a melhor metodologia a ser utilizada para satisfazer as necessidades do usuário final de um robô agrícola, é aplicação da ferramenta QFD durante o desenvolvimento do projeto do produto. Quanto à avaliação do robô existente, a conclusão foi de que, por se tratar de um robô desenvolvido com finalidade experimental para execução de pequenas atividades e com recursos financeiros limitados, sua nota média obtida pode ser considerada apropriada. / Guided by agricultural market evolution demand, precision agriculture development reaches scalar management level of one only plant, through the usage of autonomous agricultural robots, which must work in long shifts, environmentally friendly, meet customer requirements, all this with quality, reliability and safety. This work aims the research, discussion and presentation of quality requirements of agricultural robots, focusing on the satisfaction of final user. These objectives are reached through the tools application detailing used during the product development and evaluation of an existent robot on the requirements defined by the final user. The study concludes that the best methodology to be used to satisfy agricultural robots final user needs is through the application of QFD tool during the product design. As for the evaluation on the existent robot, the conclusion was that, as a robot developed for an experimental execution of small activities and with limited budget, his average score may be considered appropriated.