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This PhD thesis is structured in two phases. The first phase looks to an enhancement of the current operations in the development of quality through creating a systematisation of quality of higher education in the world. The second phase theorises this systematisation using systems analysis and design methodology based on seven levels of analysis: individual; programme; department/faculty; institutional; national; regional; and the world level. This analytical approach generates theories about systems and applications. The investigation reaches the conclusion that establishing a United Nations Organisation for Systematisation of Quality would constitute a final stage in the systematisation process of international quality and accreditation of higher education in the world. However, the proposed organisation would not be a substitute organisation for national and/or regional agencies and networks of quality but would complement them by creating systematic understanding of quality in the world. The thesis offers a practical contribution to the international improvement of higher education institutions across the globe.

Higher education institutions (HEIs) around the world and in the developing countries in particular e.g. Libyan HEIs are facing challenges that increase the pressure on them. Some of these challenges are related to the remarkable changes in population growth and fast changes in the development of knowledge and technology. Also, providing adequate resources, maintaining quality, raising funding and strengthening the curriculum are other challenges that need to be faced by those institutions. This research is aimed to investigate issues enabling and affecting the quality of services provided by Libyan public universities using principles of Total Quality Management (TQM) philosophy as a framework: Al-Fateh University (AFU) as a case study. The research is qualitative in nature, employing a case study approach and using indepth semi-structured interviews (from different levels including senior leaders, faculty members, support staff, students, and main employers) as the main data collection tool within the two selected embedded case studies. Those embedded cases are Electric and Electronic Department (EED)-Faculty of Engineering-AFU and Social Service Department (SSD)-Literature Faculty-AFU. Documents are used in addition to interviews in order to fully understand issues enabling and affecting the quality of services provided by the two embedded case studies. Contribution to knowledge is evident by the study, which represents the first attempt to empirically investigate issues enabling and affecting the quality of services provided by Libyan public universities: AFU as a case study through two selected embedded cases EED and SSD. This research provides specific original findings which include the use of Arabic and English language in the same lecture, the concept of students' administration and its consequences, the speciality of leaders biases the understanding of the needs of subordinate staff, suspension of the students' performance regulations affected the quality of education programmes, and a unique situation was found to be the senior and junior staff programme that attempted to improve teaching through knowledge transfer. This research has reduced the gap in knowledge in Libyan HE context in specific and in Arabic HE context in general. Other implications for HEIs are also provided by this research.

In 2004, the Saudi Higher Education Supreme Council (HESC) established the National Commission for Academic Accreditation and Assessment (NCAAA). According to the Secretary General of the NCAAA, introducing this system at the national level was essential for economic and social development in Saudi Arabia. The emergence of the NCAAA represents the central focus of this thesis, specifically in relation to the NCAAA’s role in improving the educational process in Saudi higher education institutions (HEIs). The overarching objective was to explore and describe the present engagement within Saudi higher education with the recommendations made by the NCAAA directed towards the enhancement of the quality of student learning, with the intention of identifying whether the attributes of the Saudi higher education system were consistent with these recommendations. This overarching objective was further divided into the following three more specific objectives: a) To explore administrators’ (i.e. faculty deans’) perceptions of the extent to which the recommendations made by the NCAAA have been adopted in two public Saudi universities. b) To explore teachers’ perceptions of their practice, considering comparisons between the two institutions. c) To explore the students’ experiences, again considering comparisons between the two institutions. The above objectives drove the data collection process, and these data constituted the empirical base of the study. The research was conducted in two public universities located in two geographically distinct provinces of Saudi Arabia. Data were collected from three groups of stakeholders, including senior administrators, teachers and students. This was done by means of individual interviews with 11 senior administrators and the collection of survey data from 78 teachers and 430 students, who were recruited from 11 faculties across the two institutions. Semi-structured interviews with senior administrators focused on their personal views and opinions of the educational process with respect to student learning, in order to identify the extent to which their faculty/unit was engaged with the NCAAA recommendations. The questions in the teacher and student surveys were derived from the recommendations published by the NCAAA with regard to the improvement of the educational process, and focused on their teaching practice and learning experiences respectively. The qualitative analysis of the administrators’ data suggested some differences in terms of how the two institutions engaged with the NCAAA’s recommendations and thus I adopted a comparative approach to the analysis of the teachers’ and students’ responses. A factor analysis was carried out to further clarify the themes present in the surveys from the perspectives of both teachers and students, and descriptive analyses were then used to explore the extent of resonance with the recommendations of the NCAAA. Inferential statistics were applied to investigate any differences between the two institutions against the outlined themes. The administrators’ responses at both institutions indicated that there was room for improvement in adopting the NCAAA’s recommendations. While the perceptions of teachers at both institutions seemed to suggest compliance with these recommendations, the statements of the students were more congruent with those of the administrators. The findings of the study indicate that there is yet some way to go towards the realisation of the aspirations of the NCAAA. They further suggest the desirability of a greater degree of student involvement in the evaluation of the quality of the educational process. Finally, the transformation of a series of recommendations for quality enhancement into a culture of quality within an individual institution is a process that can be expected to take some time. The study, while indicating a degree of commitment to, and espousal of, the recommendations of the NCAAA, suggests that there is some considerable way to go before this will be seen to impact directly and significantly on the student experience.

This thesis considers “Quality in Higher Education” from different points of view. The aim isto achieve continuous quality improvement in Engineering School of Boras University as acase study. In order to improve quality, the quality criteria and definitions in higher educationare discussed. Different improvement methods that have been successfully used to improvequality in Educational systems such as PDCA (Deming wheel) and EFQM (EuropeanFoundation for Quality Management) are shortly presented. These methods are applied inBoras University Engineering School to find out the roots problems and main barriers toimprove quality, and there are some different solutions suggested to implement in order toachieve continuous quality improvement in this especial department. Although this case isfocused on Boras University, the writer believes that the same methods and assessments canbe used in any kind of educational organizations.

Stemming from increased levels of participation and diversity of the student base (Biggs & Tang, 2011) and growing scrutiny on the quality of university degrees (Crowley, 2013; Marr, 2013), governments have begun putting in place mechanisms to monitor and support quality in higher education. Over the last few decades, a notion of quality that has gained traction in the scholarly community is that of quality in terms of enhancement and transformation (Cheng, 2017; Houston, 2008; Williams, 2016). Guided by the discourses of Transformative Learning Theory (Mezirow, 2000) and transformative conceptions of quality in higher education (Harvey & Green, 1993), this study examined graduate student learning experiences and perceptions of quality. Of further interest was the extent to which these learners were living the intended transformation that academic programs are seeking to foster. Using a multiple case-study design, Seidman’s (2013) three-stage interview protocol served as primary source of data from a sample of six PhD candidates across three faculties. Secondary data sources included collected documents, a reflexivity journal and field notes. A within-case analysis was performed for each case and compared via a cross-case analysis. Institutional characterizations of quality were examined across 25 artifacts via a document analysis. The four principal factors that characterized the PhD candidate learning experience emerged as the significance of intentional individualized guidance, becoming an independent scholar, the importance of social interactions and community, and the transformative nature of learning. Gaps were identified between institutional intent and the learner experience. However, complementarity between discourses of transformation appeared to offer bridges between the macro-level institutional orientation toward fostering student transformation and the micro-level transformative learning experiences lived by students. The dissertation makes conceptual, methodological and empirical contributions to the domains of postsecondary quality and transformative learning. Implications for policy related to quality assurance as well as practice in program development and doctoral supervision are equally shared.

With globalisation and the rise of the knowledge economy, there has been an increase in demand for higher education worldwide, which has resulted in the proliferation of private higher education institutions (PHEIs). Within this context, issues of quality and quality assurance processes, guided by national policies and frameworks, have become increasingly important. In South Africa, programme accreditation is one form of external quality assurance. Literature reveals several gaps in the understanding of the management of quality assurance in the private higher education sector, and the topic of programme accreditation in relation to PHEIs in South Africa has received scant attention. The research question for this study was: How do PHEIs manage quality assurance as they engage in the process of programme accreditation in South Africa? Exploratory, qualitative research methodology was deemed the most appropriate for this study and twelve semi-structured interviews were conducted with quality assurance managers at ten PHEIs in Gauteng. The conceptual framework, adapted from Zaki and Zaki Rashidi (2013), lists eight parameters relevant to the management of quality assurance within PHEIs in South Africa. The findings of this study indicate a general lack of sound governance and management structures at PHEIs, an absence of institutional capacity, and academic leadership that is often deficient. The availability of relevant higher education resources within PHEIs remains a challenge. Concerning external quality assurance, the complexity of quality assurance and higher education legislation and various process-based challenges are some of the most common barriers for South African PHEIs. Recommendations are presented. / Dissertation (MEd)--University of Pretoria, 2016. / Education Management and Policy Studies / M Ed / unrestricted

With globalisation and the rise of the knowledge economy, there has been an increase in demand for higher education worldwide, which has resulted in the proliferation of private higher education institutions (PHEIs). Within this context, issues of quality and quality assurance processes, guided by national policies and frameworks, have become increasingly important. In South Africa, programme accreditation is one form of external quality assurance. Literature reveals several gaps in the understanding of the management of quality assurance in the private higher education sector, and the topic of programme accreditation in relation to PHEIs in South Africa has received scant attention. The research question for this study was: How do PHEIs manage quality assurance as they engage in the process of programme accreditation in South Africa? Exploratory, qualitative research methodology was deemed the most appropriate for this study and twelve semi-structured interviews were conducted with quality assurance managers at ten PHEIs in Gauteng. The conceptual framework, adapted from Zaki and Zaki Rashidi (2013), lists eight parameters relevant to the management of quality assurance within PHEIs in South Africa. The findings of this study indicate a general lack of sound governance and management structures at PHEIs, an absence of institutional capacity, and academic leadership that is often deficient. The availability of relevant higher education resources within PHEIs remains a challenge. Concerning external quality assurance, the complexity of quality assurance and higher education legislation and various process-based challenges are some of the most common barriers for South African PHEIs. Recommendations are presented. / Dissertation (MEd)--University of Pretoria, 2016. / Education Management and Policy Studies / MEd / Unrestricted

In this research I investigate the problem of education quality at the faculties of Social Sciences at four Georgian Public Universities. The findings of research are derived through interviewing of professors and document analysis of Georgian legislation concerning higher education and European-level frameworks supporting the enhancement of education quality. I deal with the problem of quality using the mixture of theories. I divided researched topics in three parts: Ideological, Institutional and personal-level. The majority of theoretical claims were disproved in the local context of Georgia. Education quality and knowledge production are multi-faceted problems at Georgian Public Universities, Faculties of Social Sciences and it mainly is related to the scarce state resources allocated to HEIs in general in Georgia.

Disertacinio tyrimo objektas – universitetinių studijų akreditavimo procesas. Nagrinėjant šį objektą, sprendžiama tyrimo problema – universitetinių studijų kokybės vertinimo sistemoje nėra suformuoto visuotinai priimto akreditavimo proceso modelio. Tyrimo problema konkretizuojama probleminiu klausimu – kokia turėtų būti universitetinių studijų akreditavimo proceso modelio struktūra, kad būtų užtikrinta vieša universitetų atskaitomybė ir sudarytos prielaidos palyginamų vertinimo metodologijų formavimui? Tyrimo tikslas – sukurti teorinį universitetinių studijų akreditavimo proceso modelį ir empiriškai patikrinti jo pagrįstumo vertinimą. Šio darbo rezultatų naujumą atskleidžia sukurtas ir teoriškai pagrįstas universitetinių studijų akreditavimo proceso modelis, kuris europinėje studijų kokybės vertinimo sistemoje siūlomas palyginamoms metodologijoms formuoti ir universitetų atskaitomybei užtikrinti. Teoriniu atžvilgiu disertacinis tyrimas atskleidžia universitetinių studijų akreditavimo proceso kompleksiškumą ir išryškina esmines atskirų šio proceso etapų charakteristikas. Praktinis rezultatų reikšmingumas: siūlomas universitetinių studijų akreditavimo proceso modelis bei atskiri jo elementai gali būti sėkmingai taikomi aukštojo mokslo institucijose, siekiant užtikrinti aukštą studijų kokybę; tyrimo procese išryškėjo tobulintini universitetinių studijų akreditavimo proceso aspektai, kuriais remiantis pateikiamos rekomendacijos šiam studijų kokybės vertinimo procesui gerinti. / The object of the research is the accreditation process of university studies. While analysing this object, the problem of the research is being solved – the system of quality assessment of university studies lacks a universally accepted model of accreditation process. The object of the research is made more explicit by the following problematic question: what structure of the university studies accreditation process model should there be to ensure public accountability of universities and to create the background for the formation of comparable evaluation methodologies. The aim of the research is to create a theoretical model of university studies accreditation process and to test its validity assessment empirically. The novelty of the results of this work is evidenced by the worked out and theoretically substantiated model of university studies accreditation process. The model is recommended for the formation of comparable methodologies and university accountability assurance in the European system of study quality assessment. From the theoretical point of view, this doctoral thesis research reveals the complexity of university studies accreditation process and highlights the main characteristics of separate stages of this process. Practical significance: the proposed model of university studies accreditation process and its separate elements can successfully be applied in higher education institutions to ensure high quality of studies; in the course of the research some... [to full text]