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School systems nationwide confront declines in the number of principal applicants while facing increasing student accountability concerns. The idiosyncrasies of adolescent development and the social nature of the educational environment reflect the declines in applicants and impact student accountability. Using a three-tiered case study, the present research inquiry identified perspectives of superintendents, middle school principals, and middle school teachers regarding Baldrige-based practices in the four Malcolm Baldrige National Quality Award-winning school districts in the United States. This study's data illuminated how a non-prescriptive framework such as the Baldrige National Quality Program (BNQP) combined with Baldrige Education Criteria for Performance Excellence (BECPE) assessment instrument, were utilized by the superintendents and middle school principals in the award-winning schools to address the issues of both instructional leadership and student achievement. Perspectives from targeted superintendents, middle school (grades 6-8) principals, and middle school teachers regarding Baldrige-based practices as they relate to instructional leadership in middle level education were investigated. Research participants from Chugach School District in Anchorage, Alaska; Pearl River School District in Pearl River, New York; Community Consolidated School District 15 in Palatine, Illinois; and Jenks Public Schools in Jenks, Oklahoma discussed the adoption, implementation, and maintenance of the Baldrige National Quality Program, combined with the ongoing utilization of BECPE, in their middle schools. Respondents disclosed instructional leadership beliefs and practices utilized within their school and/or district. Utilizing information from the three interview protocols created for superintendents, middle school principals, and middle school teachers in the targeted districts, an analysis of themes emerged from the transcribed interviews and interview correspondences, providing insight about the gaps in research literature pertaining to the application of Baldrige-based practices in middle level education. These gaps substantiated the need for continued research that examines the role of instructional leadership in creating Baldrige environments in the middle school arena. Overall, the qualitative results of this exploratory study promoted understanding and informed efforts to build instructional leadership in other middle level educational institutions across the nation.

Esta dissertação busca identificar e analisar os resultados da implantação do Programa de Qualidade Total da Polícia Militar do Estado de São Paulo/PMESP, a partir dos anos 90. O estudo pretende ser uma contribuição para uma reflexão sobre as conseqüências da implantação de um programa de qualidade em uma organização pública, com objetivos da manutenção da ordem na sociedade. Assim, primeiramente, através de uma breve análise histórica da organização (Polícia Militar) e do conceito de qualidade o autor procura elencar os elementos constitutivos e estruturantes do objeto visando o cotejamento destes na avaliação do Programa de Qualidade da PMESP. Dessa forma, a partir dos documentos e dos questionários preenchidos pelos envolvidos e apoiado nos seguintes princípios da qualidade total: foco no cliente, constância de propósitos, desenvolvimento de recursos humanos, delegação, gerência participativa, melhoria contínua, gerência de processos, garantia da qualidade, disseminação de informações e não aceitação de erros, o trabalho procura mostrar os resultados do Programa de Qualidade da PMESP, na visão dos policiais operacionais. / This master dissertation aims identifying and analysing the results of implementation of a Total Program at São Paulo State Military Police (PMESP) from the 1990s. This study intends to contribute to a discussion about the consequences of one implementation of quality program in a public institution, in ordem to provide a better level of law inforcement in the society. First, through a brief history of the organization (Military Police) and the quality concept, the author collect structuring elements and parameters in ordem to waluate the PMESP quality program. A questionaire is developed in order to procede this evaluation, considering the following quality principles: client focus, propose adherence, human resource development, empowerment, participative management. Quality assurance, sharing of information, and zero defects/mistakes. The results of an extensive research among 1273 police officers is presented, showing several pit falls of this quality program implementation.

Thesis (Ed. D.)--University of La Verne, 2002. / Includes bibliographical references (p. 179-191).

AN ABSTRACT OF THE THESIS OF Garrett Adam Hoemmen, for the Masters of Science degree in Agribusiness Economics, presented on *April 3, 2013 at Southern Illinois University Carbondale. TITLE: REGIONAL WINE QUALITY REPUTATION: THE PERCEPTIONS AND POSSIBILITIES OF THE SHAWNEE HILLS AVA MAJOR PROFESSORS: Dr. C. Matthew Rendleman and Dr. Bradley Taylor There is a growing consumer preference for regional or “"terroir"” based products (Guy 2011). The designation of AVA status has the potential to increase the development of consumer identification with regional wine products. The presence of a distinguishing terroir is one of the prerequisites for the establishment of a federally recognized American Viticultural Area (AVA) (TTB 2012). The TTB granted the Shawnee Hills, located in southern Illinois, this designation at their request in 2006 (MKF 2005). The goal of this project was to determine the economic impact of a regional reputation on a wine-producing region. The project examined two California wine-producing regions progressing in wine quality development and with an established AVA designation and a wine culture in place, the Lodi AVA and the Central Coast AVA. A regression model was used to measure the source of these regions' growth in grower return per ton (price). Our results show the importance of achieving an AVA designation, an increase of $173.73 –- –$179.60 in grower return per ton, as well as the formation of regional wine quality program for that AVA, an increase of $165.81–-– $372.88. A winery competiveness survey was administered to all owner/operators in the Shawnee Hills to determine whether the infrastructure was in place to sustain a regional wine quality program. The results found that Shawnee Hill's AVA winery owner/operators regard increases in regional tourism, growth in the U.S. wine market continuous innovation, unique services and processes, and flow of information from customers to have the most enhancing effects on their businesses, and that confidence/trust in Illinois state political systems, tax systems, and administrative/bureaucratic regulations were the most constraining factors. Further the Shawnee Hills AVA has growing competition, yet consists of innovative winery owners. It may currently lack external financial support, but with a community focus on product differentiation, the Shawnee Hills AVA has a chance to capture a portion of the growing market for regional products.

Esta dissertação busca identificar e analisar os resultados da implantação do Programa de Qualidade Total da Polícia Militar do Estado de São Paulo/PMESP, a partir dos anos 90. O estudo pretende ser uma contribuição para uma reflexão sobre as conseqüências da implantação de um programa de qualidade em uma organização pública, com objetivos da manutenção da ordem na sociedade. Assim, primeiramente, através de uma breve análise histórica da organização (Polícia Militar) e do conceito de qualidade o autor procura elencar os elementos constitutivos e estruturantes do objeto visando o cotejamento destes na avaliação do Programa de Qualidade da PMESP. Dessa forma, a partir dos documentos e dos questionários preenchidos pelos envolvidos e apoiado nos seguintes princípios da qualidade total: foco no cliente, constância de propósitos, desenvolvimento de recursos humanos, delegação, gerência participativa, melhoria contínua, gerência de processos, garantia da qualidade, disseminação de informações e não aceitação de erros, o trabalho procura mostrar os resultados do Programa de Qualidade da PMESP, na visão dos policiais operacionais. / This master dissertation aims identifying and analysing the results of implementation of a Total Program at São Paulo State Military Police (PMESP) from the 1990s. This study intends to contribute to a discussion about the consequences of one implementation of quality program in a public institution, in ordem to provide a better level of law inforcement in the society. First, through a brief history of the organization (Military Police) and the quality concept, the author collect structuring elements and parameters in ordem to waluate the PMESP quality program. A questionaire is developed in order to procede this evaluation, considering the following quality principles: client focus, propose adherence, human resource development, empowerment, participative management. Quality assurance, sharing of information, and zero defects/mistakes. The results of an extensive research among 1273 police officers is presented, showing several pit falls of this quality program implementation.

[pt] As empresas têm procurado cada vez mais pelos Programas de Qualidade de Vida com o objetivo de manter os funcionários motivados e comprometidos com as metas empresariais, e também visando prevenir as doenças ocupacionais (DO), que geram afastamentos indesejados e atrasos na produtividade. Grande parte dos dirigentes das corporações afirma que busca nessas propostas e projetos, formas de promover maior bem-estar, conforto e segurança para que o trabalhador possa desenvolver seu trabalho diário. Nessa dissertação foi realizado um estudo no Programa de Qualidade de Vida de uma empresa concessionária de uma rodovia localizada no Estado do Rio de Janeiro, especificamente com os arrecadadores de pedágio, enfocando os projetos de Ergonomia e Ginástica Laboral (GL), a fim de conhecer a importância da interação entre os profissionais responsáveis pela execução destes programas. Através deste trabalho, a hipótese pôde ser confirmada e evidenciou-se que apenas a GL fundamentada na educação física não é suficiente para prevenir as DO e promover a saúde dos trabalhadores, necessitando assim de uma interação direta com os fatores ergonômicos do trabalho. Dessa forma, ficou claro que a interação entre os profissionais que trabalham com esses dois programas (GL e Ergonomia) é fundamental para que se atinja o ser humano em todas as suas dimensões e que a troca de informações técnicas entre eles serve para enriquecer o seu trabalho, um complementando a coleta de dados, bem como a atuação do outro. / [en] Companies have been looking for Life Quality Programs as a way to keep the working force motivated and compromised with the businesses` goals, and also try to prevent Occupational Diseases (OD) that causes undesired lay offs and delays in productivity. A great deal of corporation managers say that they look for ways of increasing welfare, comfort and safety for the workers in their daily work in those projects. In this dissertation it was studied the Life Quality Program applied in a company engaged in a road concession in Rio de Janeiro - Brazil, specifically within its toll collectors, with focus on Ergonomics and Labor Gym (LG) projects, in order to know the importance of interaction between the professionals responsible for the development of these programs. Through this work, the hypothesis could be confirmed and became evident that only LG based on the Physical Education is not enough to prevent the OD and promoting the health of the workers, thus needing a direct interaction with the ergonomic factors of the work. So, it is clear that the interaction between the professionals who work with those two programs (LG and Ergonomics) is fundamental so that it reaches the human being in all its dimensions and the exchange of technical information between them allows enrich its work, one complementing the data collection, as well as the other professionals performance.

Denna uppsats undersöker hur kommuner arbetar med bostadsförsörjning och vilka krav kommunerna ställer på gestaltningen och utformningen på ny bebyggelse för att passa in i kommunens vision. Många av Sveriges kommuner arbetar aktivt med förtätning av sina redan utvecklade områden. I samband med detta krävs ett större fokus på hur kommunerna ska arbeta med gestaltning för att byggnaderna ska passa in i den befintliga miljön. Samtidigt finns det nationella krav som avgör hur många bostäder som ska färdigställas och att alla olika typer av hushåll, när det gäller till exempel storlek och sociala förhållanden, måste ha tillgång till ett hem. Hur fungerar detta i praktiken? Hur kan kommunerna arbeta för att skaffa bostäder för alla samtidigt som de fokuserar på arkitektur och design? Denna jämförande studie visar att Tyresö och Nacka kommuner har olika sätt att belysa arkitektur och gestaltning. Båda kommunerna prioriterar gestaltning och det visas genom deras arbete med kvalitetsprogram och/eller gestaltningsprogram i varje projekt. Nacka har också skapat en arkitekturpolicy som genomsyrar projekten eller utgör grunden för de dokument som produceras inom projekten. Deras försök att bygga för alla typer av hushåll syns tydligt i de många nybyggda projekt. Hur arkitektur och gestaltning eventuellt höjer boendeutgifter eller på annat sätt påverkar den framtida bostadsägaren/bostadshyresgästen har inte undersökts tillräckligt i denna studie, även om vissa tendenser visar på att en del arkitektoniska krav kan komma att påverka hyresavgiften och bostadspriserna. Det är svårt med resultatet i denna studie att motivera på vilket sätt som arkitekturpolitiken påverkar bostadsförsörjningen och det är en fråga som borde undersökas vidare. Resultatet visar dock tendenser på att kommunerna väljer när arkitektur ska få vara en stor del av projekten och inte. I centrala lägen läggs fokus på detaljspecifika krav och skapandet av en levande stadsmiljö i omgivningen. För de resurssvaga hushållen väljer kommunerna att främst arbeta för att få projekten att passa in i den stora helheten hellre än att ställa krav på detaljer. / This essay investigates how two of the municipalities of Sweden works with housing supply and which demands they place on the design and the formation of new buildings to fit in with the vision of the municipalities. Many of the municipalities of Sweden are actively working with densification of their already developed areas. In connection with this, a greater focus is required on how the municipalities should work with design for the buildings to fit into the existing environment. At the same time, there are requirements nationally which determine how many homes are to be completed and that all different types of households in terms of, for example, size and social conditions must have access to a home. How does this work in practice? How can the municipalities work to provide housing for everyone while increasing the focus on architecture and design? This comparative study shows that the municipality of Tyresö and the municipality of Nacka have different approaches to highlight architecture and design. Both municipalities prioritize design and it’s shown by their work with quality programs or design programs, or both, in every project. Nacka has also created an architecture policy that will permeate the projects or form the basis for the documents produced within the projects. Their attempt to build for all types of households is clearly seen in the variety of newly build projects. How architecture and design complicate, raises prices or in other affects the projects is not clear in this study.  Based on this result, it’s hard to motivate in what way the architectural policy affects the housing supply, and this is something which should be further investigated. The result shows tendencies that the municipalities choose when architecture should be a large part of the projects and not. In central locations, the focus is on specific requirements of details and the creation of vibrant urban environment in the surroundings. For the low-resourced households, the municipalities choose to work primarily to make the projects fit into the environment rather than making demands on details.

The thesis is focused on the analysis of quality of toys on the Czech market in context of quality toy brands Safe and Secure toys. Both of these brands are part of the Czech Quality Programme and are solely intended for the assortment of toys. In the first part are defined the basic concepts and procedures relating to theissues tracked to ensure closer acquaintance with the subject. The analytical part based on the results of a survey involving the manufacturers toys (holders of quality labels and other manufacturers), toy retailers, consumers and ČOI Supervisor, supervising toys and childcare products. The final section confirm or reject the hypothesis, evaluated the quality of toys on the Czech market and outlined proposals for solutions with respect to the data obtained in the analytical part.

Made available in DSpace on 2015-04-22T22:10:18Z (GMT). No. of bitstreams: 1 Maria Paula Franssinete.pdf: 1746355 bytes, checksum: 863312049cee7b681f002e0b99a57536 (MD5) Previous issue date: 2012-03-09 / Today much has been said about globalization and competitiveness in the world, the axis of this discussion a special focus has been given to the quality of public services to citizens. Management proposals have emerged to public organizations, including institutions of higher education. For some authors the improvement of the educational system as a whole, will provide the exercise of citizenship, since it is the big difference to sustainable development and ensuring the sovereignty of a nation ensuring the sovereignty of a nation. In order to investigate the importance of public administration combined with a quality program at the Federal University of Amazonas was carried out this work. The methodology used was based on the descriptive literature and research was conducted a brief review on the concepts of public administration. Addressed the quality management principles applied, analyzed the quality as a tool for improvement in public administration, and pointed out its features, advantages in application efficiency. Emphasizes the need to improve against the development of management models. Highlights the Public Management Program and its effect on Administration shows its contribution to rationalize and streamline the management in the Public Administration and how it can contribute to improving the image of public service when it comes to education. It concludes that the benefits can be significant, because it gives more reliability to the actions taken by public institutions, allocating more practice in implementing these services. / Atualmente muito se tem falado sobre a globalização e a competitividade no mundo, no eixo dessa discussão um foco especial tem sido dado à qualidade dos serviços públicos prestados ao cidadão. Propostas de gestão têm surgido para as organizações públicas, inclusive para Instituições de Ensino Superior. Para alguns autores o aperfeiçoamento do sistema educacional como um todo, proporcionará o exercício da cidadania, visto que é o grande diferencial para o desenvolvimento sustentável e a garantia da soberania de uma nação. Com intuito de investigar a importância da gestão pública aliada a um Programa de Qualidade na Universidade Federal do Amazonas foi realizado este trabalho. A metodologia utilizada teve por base a pesquisa bibliográfica e descritiva, foi realizado uma breve revisão nos conceitos da Administração Pública. Foram bordados os princípios aplicados à gestão da qualidade, analisou-se a qualidade como ferramenta de melhoria na gestão pública, apontando suas características, vantagem na aplicação e eficiência. Ressalta-se a necessidade de aprimoramento face a evolução dos modelos de gestão. Destaca o Programa Nacional de Gestão Pública e Desburocratizaçao - GESPÚBLICA e sua contribuição para racionalizar e agilizar os processos de gestão na Admininstração Pública e como pode melhorar a imagem do serviço público no que tange a educação. Após a aplicação dos critérios do GESPÚBLICA, conclui-se que os benefícios de um programa de qualidade podem ser expressivos, pois conferem maior confiabilidade às ações efetuadas pelas instituições públicas, atribuindo mais praticidade na execuçao desses serviços.