Globally the domestic worker sector is characterised by a sense of “voicelessness”—an esoteric silence fuelled by a dire need to survive. South Africa is heralded as a global ambassador for the rights of these women. Significant sectoral reforms in recent years regulate the transactional element of this employment relationship through stipulated minimum wages and employment standards. The relational element of this engagement, however, remains underexplored. A decade of global scholarship detailing the hardships that characterise this sector has helped to uncover the plight of domestic workers. The study provided the participants with an opportunity to express their experiences and feelings, and the documented findings will hopefully stimulate more scholarly debate on this issue. It is hoped that the study will engender more sensitivity towards the needs of this vulnerable group of workers and promote positive employment relations within the South African labour market. The study describes the lived realities of domestic workers within the South African labour legislative context through five separate but interrelated journal articles. Article 1 provides a detailed “plan of action” that documents the initial considerations and rationale for the study. Guided by existing scholarly discourse, the research questions are highlighted and the proposed research design is presented. Issues related to trustworthiness are debated. This article constitutes the research proposal that was submitted during the initial phase of this research journey. Article 2 presents a transparent account of the methodological considerations that guided the co-construction of meaning within the South African domestic worker sector. Situated within the interpretivist paradigm, with phenomenology as theoretical underpinning, purposive respondent-driven self-sampling resulted in the recruitment of 20 female participants. All of them can be described as domestic workers in terms of Sectoral Determination 7. The pilot study indicated the value of using metaphors while exploring tentative topics. An interview guide facilitated the exploration of key concepts during our engagement. Rich, dense descriptive verbatim accounts of participants’ lived realities confirmed data saturation. In-depth interviews were transcribed and analysed through an inductive process of data reduction. Emanating themes confirmed that the South African domestic workers sector is far from being voiceless if we are only willing to listen. Making these voices heard constitutes a progressive step in future efforts to empower this neglected sector of the labour market. In article 3 a life-cycle approach is used to explore participants’ lived experiences of their work-life cycle. Each individual progresses through these various phases which are contextualised as a transitional process as a result of their unique circumstances and personal trajectory. Findings confirmed the existence of an institutionalised culture of engagement within the sector perpetuated from one generation to the next. Attempts to exit the sector are unsuccessful due in part to their limited formal education and skills repertoire. The article concludes with the notion that domestic workers are trapped within a never-ending cycle of sectoral engagement, and the possibility of exiting the sector remains “but a dream” for many. Article 4 focusses on the reciprocal interpersonal relatedness that often develops due to the prolonged engagement within the individualised sectoral employment context. Characterised by caring and connectedness, this mutually dignified treatment not only signals but also enhances human flourishing. Participants’ accounts of relational reciprocity are indicative of the enactment of cardinal Ubuntu principles within the employment context. The need for actions that surpass the “letter of the law” in order to enhance flourishing within the South African domestic worker sector is advocated. Article 5 explores the role that legislative awareness fulfils in the everyday lives of domestic workers. Findings indicated that empowerment was an unknown construct for all participants. The participants had little or no confidence in engaging their employers on employment issues; this was due in part to their limited legislative awareness. Domestic workers should thus take ownership of their own empowerment efforts. This will sanction their right to assert their expectations of employment standards with confidence and make use of the judicial system to bring about compliant action. The article concluded with the notion that legislative awareness can result in empowered actions though informed employee voices. / PhD (Labour Relations Management), North-West University, Vaal Triangle Campus, 2014

This study examines tools and practices involved in a large scale and multi-sited clinical trial of a potential drug against obesity. Two tools are in focus: a clinical research protocol and a computer control system. The analysis is based on there being different ways in which the tools are localized in order for the work to flow smoothly and to produce reliable data. It does this through delineating different types of work performed: production tasks, classical managerial work, compliance work and the work of coordinating beliefs and goals. The study is based on interviews, observations and documentary analysis. Through describing these types of work and how it is organized, the study emphasizes the trial as being part of an industrial production process. Hence, the tools are used not only to produce reliable data, but also to manage the work of the tools’ users in order to enable a smooth production process. In line with such a description, the protocol and computer control system are seen as objects that discipline practice, something that also resonates in the way staff talk about their work. The dissertation shows how the tools, despite this, leave room for aspects of clinical trial work that are both rational/technical and experiential/contingent. The dissertation also shows that obesity is enacted in different ways in the practices performed in the trial. Making sense of these somewhat contradictory enactments requires work referred to as coordination of beliefs about what obesity is, as well as of the different goals of the trial. By such a focus on invisible work, the dissertation shows that those nurses, dieticians and doctors involved in the everyday follow-through of the trial have a strategic position in mediating between pharmaceutical companies and their potential market for the drug under study, namely the trial participants.

This thesis explores item response theory (IRT) in the Personal Profile Analysis (PPA) from Thomas International. The study contains two parts (Part 1 and Part II) for which two sample groups were collected. For Part I of the research 650 participants were collected via the old form (CPPA25/C7) in the Beijing office of Thomas International in China (male=323, Female=267, missing=60). Part II of the research used the amended form in the same area and collected a sample of 307 (male=185, female=119, missing=3). The study postulates that IRT methods are applicable to forced-choice psychometrics. The results of Part I showed that the current CPPA form functions, to some extent, according to PPA’s original constructs. Part I of the research identified 16 items that need to be amended (called Amend A in this research). The amended form was returned to China for the collection of samples for Part II, and the results are deemed acceptable. The study concludes with a research protocol for PPA-IRT research generated from the current research. The research protocol suggests four levels of analysis for forced choice (FC) psychometrics, namely: 1. Textual analysis, 2. Functional analysis, 3. Dynamic analysis, and 4. Construct analysis. / Psychology / M.A. (Psychology)

This thesis explores item response theory (IRT) in the Personal Profile Analysis (PPA) from Thomas International. The study contains two parts (Part 1 and Part II) for which two sample groups were collected. For Part I of the research 650 participants were collected via the old form (CPPA25/C7) in the Beijing office of Thomas International in China (male=323, Female=267, missing=60). Part II of the research used the amended form in the same area and collected a sample of 307 (male=185, female=119, missing=3). The study postulates that IRT methods are applicable to forced-choice psychometrics. The results of Part I showed that the current CPPA form functions, to some extent, according to PPA’s original constructs. Part I of the research identified 16 items that need to be amended (called Amend A in this research). The amended form was returned to China for the collection of samples for Part II, and the results are deemed acceptable. The study concludes with a research protocol for PPA-IRT research generated from the current research. The research protocol suggests four levels of analysis for forced choice (FC) psychometrics, namely: 1. Textual analysis, 2. Functional analysis, 3. Dynamic analysis, and 4. Construct analysis. / Psychology / M.A. (Psychology)