MCOM / Department of Business Management / Increasingly, third-world countries are relying on ecotourism to boost their economies. Similar to other forms of tourism, ecotourism as a business initiative is perceived to contribute positively to economic development. However, tourism service providers generally do not deliver satisfactory services to ecotourists due to misunderstanding the segment’s needs and the customer traits. In emerging countries such as South Africa, which has a conducive economic environment for tourism businesses, some provincial departments such as the Limpopo Department of Economic Development, Environment and Tourism has set objectives to make the Limpopo province a preferred ecotourism destination. These have been propagated by service providers who passively participate in ecotourism yet claim to be ecotourism service providers. Moreover, the attitude of passiveness by service providers is derived from insufficient knowledge of the ecotourist. This set the foundation for the current study, which sought to provide detailed profiles of ecotourists in the Capricorn District Municipality in order to gain a clear understanding of the ecotourists visiting the Limpopo province. The study reviewed theoretical and empirical works conducted by tourism scholars. The study was developed on a descriptive research design and employed a quantitative approach. It made use of self-administered questionnaires with a sample of 295 participants selected from tourism establishments and attractions in the region, utilising convenience and purposive sampling methods respectively. The Statistical Package for Social Sciences version 24 and Microsoft Office Excel was used to analyse the data. Descriptive statistics, factor analysis, cluster analysis and Chi-square tests were conducted to analyse the data of the study. The findings revealed demographic, psychographic and behavioural descriptors associated with the ecotourists in the Capricorn District Municipality. In addition, information sources preferred by ecotourists in the Capricorn District Municipality were identified. It is envisaged that the findings of the study will be of value to ecotourism service providers as they will provide a sound understanding of ecotourists and thereby help to deliver satisfactory ecotourist experiences. This will ultimately provide valuable input for the planning of the Limpopo Department of Economic Development, Environment and Tourism in promoting the Limpopo province as a preferred ecotourism destination in South Africa.

Over time the tourism industry has been expanding at an exponential rate to the point that around 1 billion people will have travelled during the year of 2012 (UNWTO, 2012b). This massive amount of people has allowed for the degradation and destruction of multiple touristic destinations around the world. The great numbers of tourist have also negatively impacted the social and economic aspects of the touristic destinations. The current destructive path of the tourism industry has prompted the development of more sustainable and responsible types of tourism. One of the key players in the tourism industry that could address the topics of sustainable and responsible tourism is the tour operator. A path that tour operators can follow to address this destructive path of tourism is through corporate responsibility. Most of the other industries are in more advanced stages of approaching corporate responsibility while the tourism industry is still within the good practice phase of corporate responsibility. This aim of this study is to analyse what a group of tour operators are reporting concerning corporate responsibility. The questions focus on the different aspects the tour operators are communicating concerning their corporate responsibility and does this corporate responsibility communication add value to the consumer. The study shows that the tour operators are not exactly communicating their responsibility similar across the board, which shows the communication fragmentation among the tour operators. Most the tour operators mention corporate responsibility through the lens of sustainable or responsible tourism. Through this that the tour operators discuss their sustainable tourism or responsible tourism could possibly lead to adding consumer value to thetourists.

Responsible Tourism (RT) implies that all parties involved in the tourism sector are responsible for making sure that all activities taking place are of a sustainable nature, and that consideration is given to environmental conservation, economic growth and social integrity. The Kruger National Park (KNP) and the South African National Parks (SANParks) are key role-players in the tourism and conservation sectors in South Africa, and have acknowledged and started to implement Responsible Tourism practices into their strategic model. One major hurdle in reaching their RT goals is a lack of funding, which they are currently addressing by expanding and diversifying their tourism product offerings. As stakeholders play a key role in RT, this study aimed to determine stakeholder perceptions of RT development in the KNP, in order to assist SANParks achieve their RT goals. The philosophical assumption under which this study was undertaken was the pragmatic research paradigm, in which one aims to understand the truth concerning whatever questions are investigated. The methodology was applied through questionnaires that were completed by KNP visitors, and interviews based on SANS 1162:2011 that were conducted with KNP employees. The study found that there is some misalignment between RT aspects that visitors consider as important, and those that are highlighted in SANParks' strategic documentation. It was also noted that despite generally good performance with regard to RT aspects, employees find that insufficient funding and the lack of awareness of stakeholders are two of the challenges faced in achieving RT. In order for SANParks to reach their RT goals, they can consider addressing these gaps, as the core of RT is that of behaviour and actions taken. Emphasis must be on how all those involved in the KNP and SANParks can alter their behaviour to make better places for people to live in, and better places for people to visit. / Environmental Sciences

Guidebooks are argued to be significant elements of the tourism infrastructure (Koshar, 1998), influencing the perception of destinations and the travel practices of millions of tourists (Gilbert, 1999). Guidebooks have been depicted as mediators, interpreters, and communicators of place and people, yet the examination of these texts as part of tourism has received little attention in the academic literature. There are few studies focusing on what information guidebooks are presenting to tourists (Bhattacharyya, 1997; Lew, 1991; McGregor, 2000). <br /><br /> In pursuit of cultural, environmental, and leisure experiences, tourists are going all over the world and there is increasing concern over the economic, socio-cultural, and environmental impacts of this activity. Information on these impacts can be found in academic literature and government reports, but rarely is it presented to tourists. <br /><br /> The purpose of this study is to analyse and describe how travel guidebooks communicate information on socio-cultural, environmental, and other destination specific issues. The republic of Peru was the case study area for this research. <br /><br /> Destination data was collected through interviews with tourism representatives in Per??, Destination Management Organisation (DMO) website analysis, and participant observation. This data was analysed to provide a coding scheme for the current issues and impacts in Peru relating to tourism. This coding scheme was used to analyse the content of the most commonly used commercial guidebooks for Peru (Lonely Planet, South American Handbook, Rough Guide) to understand if and how guidebooks are addressing current issues in Peru tourism. <br /><br /> Qualitative content analysis of destination data resulted in 29 emergent categories which were evaluated based on theme distributions (socio-cultural, environmental, and other) and source information. Categories were grouped based on importance values to allow for further examination of the main issues and impacts involved in Peru tourism. <br /><br /> Qualitative analysis of guidebook content resulted in 4 additional categories for a total of 33 items. This was followed by quantitative analysis of guidebook content to better understand theme distributions, statement types, marketing communication types, and relationships with original category intentions. Guidebook content was organised into groups based on importance values and compared with the importance groups found in the destination data to determine differences in category relevance. <br /><br /> The implications of this research in presenting information to tourists are discussed in terms of their relevance to socio-cultural and environmental interpretation, marketing and communication theory, and responsible tourism. Similarities and differences found in comparing destination and guidebook data are examined. Findings and discussions based on this research indicate that the role of the guidebook is multi-dimensional. These texts, juxtaposed between host and guest, mediate and interpret ecological, cultural, and social information. Findings of this research suggest that though guidebooks are involved in persuasive messaging which raises issues of power and representation, guidebooks are the only popular tourist information source in Peru attempting to influence tourists to reduce cultural and environmental impacts. This discussion is followed by suggestions for future research in this area.

This diploma thesis focuses on sustainable and responsible tourism in Šumava and the influence of the bad weather on sustainability in tourism in the Šumava National Park. The thesis is divided into two parts, a theoretical and a practical part. Positive and negative influences concerning tourism are explained at the beginning of the theoretical part. It further continues with characteristics of sustainable tourism, its principles, foundations, management and marketing. The last part of the theoretical part is focused on terms concerning responsible tourism and its principles. The practical part characterizes Šumava National Park and its relations with sustainable tourism. On the basis of secondary data, an analysis is conducted, which compares the influence of the weather on sales in tourism. The aim of the analysis is to establish the weather impacts on the economic outcomes. In the following part, the current portfolio of the available alternative tourist attractions during bad weather in the Šumava region is analysed. On the basis of the acquired results, tourism products are suggested. The products respect the principles of the sustainable and the responsible tourism. These are a network of the so-called shelters, a raincoat and a mobile application containing further information on the aforementioned products.

The emergence of the mule's role as a beast of burden working in mountain tourism is founded on our appreciation of this species' great attributes as a means of transport in the mountain environment. Our appreciation of mules does not always extend to their care and welfare. This is particularly true of the mountain tourism industry in Morocco, where this study is situated. Why has there been a collective absencing of the mule from the consciences of those involved in this industry? In seeking to answer this question and in moving towards the question of how the mountain tourism industry can be more present to the mule and to mule welfare, this thesis explores the multiple ways in which we know the mule. Drawing on a ten-year engagement with the industry, extensive ethnographic fieldwork in the High Atlas and an Action Research initiative supporting tour operators as they develop and implement welfare policy and practice, this thesis explores how mule welfare can be viewed as emerging from a multiplicity of practices that, in failing to cohere, become subject to negotiation and ontological politics. An alternative community approach based on dialogue is evoked that might allow a consensus to emerge over how welfare should be practised. The thesis focuses on the quality of the relationship between mules and humans. It emphasises the importance of genuine meeting and dialogue and the need for spaces and places in which mules and humans can come together to identify how they can establish relationships based on mutual trust and understanding rather than on control and domination. In prototyping better relationships between mules, muleteers and their employers, this thesis offers the mountain tourism industry transformative pathways toward a more equitable and sustainable co-creative project.

Guidebooks are argued to be significant elements of the tourism infrastructure (Koshar, 1998), influencing the perception of destinations and the travel practices of millions of tourists (Gilbert, 1999). Guidebooks have been depicted as mediators, interpreters, and communicators of place and people, yet the examination of these texts as part of tourism has received little attention in the academic literature. There are few studies focusing on what information guidebooks are presenting to tourists (Bhattacharyya, 1997; Lew, 1991; McGregor, 2000). <br /><br /> In pursuit of cultural, environmental, and leisure experiences, tourists are going all over the world and there is increasing concern over the economic, socio-cultural, and environmental impacts of this activity. Information on these impacts can be found in academic literature and government reports, but rarely is it presented to tourists. <br /><br /> The purpose of this study is to analyse and describe how travel guidebooks communicate information on socio-cultural, environmental, and other destination specific issues. The republic of Peru was the case study area for this research. <br /><br /> Destination data was collected through interviews with tourism representatives in Perú, Destination Management Organisation (DMO) website analysis, and participant observation. This data was analysed to provide a coding scheme for the current issues and impacts in Peru relating to tourism. This coding scheme was used to analyse the content of the most commonly used commercial guidebooks for Peru (Lonely Planet, South American Handbook, Rough Guide) to understand if and how guidebooks are addressing current issues in Peru tourism. <br /><br /> Qualitative content analysis of destination data resulted in 29 emergent categories which were evaluated based on theme distributions (socio-cultural, environmental, and other) and source information. Categories were grouped based on importance values to allow for further examination of the main issues and impacts involved in Peru tourism. <br /><br /> Qualitative analysis of guidebook content resulted in 4 additional categories for a total of 33 items. This was followed by quantitative analysis of guidebook content to better understand theme distributions, statement types, marketing communication types, and relationships with original category intentions. Guidebook content was organised into groups based on importance values and compared with the importance groups found in the destination data to determine differences in category relevance. <br /><br /> The implications of this research in presenting information to tourists are discussed in terms of their relevance to socio-cultural and environmental interpretation, marketing and communication theory, and responsible tourism. Similarities and differences found in comparing destination and guidebook data are examined. Findings and discussions based on this research indicate that the role of the guidebook is multi-dimensional. These texts, juxtaposed between host and guest, mediate and interpret ecological, cultural, and social information. Findings of this research suggest that though guidebooks are involved in persuasive messaging which raises issues of power and representation, guidebooks are the only popular tourist information source in Peru attempting to influence tourists to reduce cultural and environmental impacts. This discussion is followed by suggestions for future research in this area.

The primary objective of this study was to develop an ecotourism model for South African National Parks. South African National Parks' current ecotourism/tourism management strategies were analysed and it was found that no clear guidelines regarding the development and management of ecotourism in South Africa National Parks exists. As South African National Parks (SANParks) is one of the largest conservation and ecotourism providers in South Africa, and because ecotourism tends to occur in sensitive ecological and human communities, the need for an ecotourism model for South African National Parks is crucial. The absence of such a model will prevent the effective and sustainable management, monitoring and control of ecotourism in South African National Parks. A literature study was conducted into sustainable–, responsible– and ecotourism as well as current national and international policies concerning ecotourism in national parks or nature–based tourism. Sustainable tourism requires that tourism development should be of such a nature that a balance is kept between the economy, socio–cultural environment and the physical environment. This is referred to as the triple bottom line. The goal of sustainable tourism is to maximise the positive impacts and minimise the negative impacts on the just mentioned triple bottom line aspects. Responsible tourism has the same goals as sustainable tourism, but stresses the importance of all stakeholders taking responsibility of ensuring a sustainable tourism industry. It should therefore be seen as a pathway to achieve sustainable tourism, rather than as an end in itself. Ecotourism forms part of the sustainable/responsible tourism paradigm. From the literature, four main pillars were identified on which ecotourism is based, namely: conservation and enhancement of natural and cultural attractions; environmental education; sustainable management practices and the provision of an enlightening tourist experience. The literature review also indicated some principles supportive of the pillars that are important if ecotourism is to take place, namely: natural and cultural environment; local community upliftment; long–term planning; ethical behaviour of all stakeholders; environmentally–friendly practices and tourist satisfaction. Quantitative research was conducted. An explorative research approach was followed by the means of a self–administered questionnaire with the aim of determining the perceptions, of both the demand side (visitors to South Africa National Parks) and from the supply side (managers of South African National Parks) on the subject of ecotourism. Fifty–six (56) constructs pertaining to aspects of ecotourism were measured on a five–point Likert scale. The constructs were based on a literature review regarding responsible– and ecotourism. Sources that were used to a large extent to develop the questionnaire include the works of Frey and George (2010), Saayman (2009), Fennell (2008), Spencely (2008), Björk (2007), Diamantis (2004),DEAT (2003) The questionnaire for the visitor survey was launched on the website of South Africa National Parks during March 2011 and ran for one month. During this time, 993 respondents completed the questionnaire. The same questionnaire was sent via electronic mail to the managers of SANParks, namely regional and general managers, hospitality services managers and managing executives. A total of 25 questionnaires were completed. The results of the empirical research were processed by the North–West University's Statistical Consultation Services (Potchefstroom Campus). The data was analysed by means of the SPSS (Statistical Package for Social Sciences) software programme. Statistical methods that were used include: descriptive statistics; exploratory factor analysis; factor correlation matrix and a t–test. The results of the descriptive statistics revealed that the following ecotourism aspects were rated as most important by visitors: everyone (staff and visitors) has a responsibility to maintain a litter–free environment; animals should not be fed; everyone (staff and visitors) has a responsibility to save water and electricity. The managers, however, rated the following as the most important ecotourism aspects: to ensure managers, staff and contract employees understand and adhere to all aspects of the South African National Parks' policy to prevent negative impacts on the environment and local communities; do not feed the animals; and to comply with all relevant national, provincial and local legislation, regulations, licences and permits as may be required. Six factors were identified from the exploratory factor analysis: Factor 1: Product development; Factor 2: Local community involvement; Factor 3: Environmentally friendly practices; Factor 4: Ethics; Factor 5: Food and activities; Factor 6: Policies. The factors recorded serve as important guidelines for the development and management of ecotourism products in South African National Parks. For instance, the factor with the highest mean value was “ethics”. Visitor respondents felt very strongly that rules and regulations should be adhered to by visitors and that severe penalties should be implemented in the case of non–compliance. This was also the definite view of staff members. The research made the following contributions to the discipline of tourism and specifically ecotourism: * This research presents the first ecotourism model for South African National Parks which can assist park management in creating ecotourism products that provide a sustainable ecotourism experience and secure the future of ecotourism in national parks. * It was the first time that the perception of ecotourism was determined from both a demand and supply side in South Africa National Parks, which assisted in identifying the key factors for ecotourism products from. * The results of this research paved the way for SANParks in the development of an ecotourism policy for South African National Parks. * The results further made a contribution to the future development of a national ecotourism policy for South Africa (which currently does not exist). Such a policy can then be applied to provincial parks, private game reserves and game farms in South Africa. * The research contributed to the development of a sustainable ecotourism rating criteria for South African National Parks to allow them to grow closer to an ideal managed system that is in line with sustainable / responsible management aspects. * The results were presented at the First International Conference on Tourism and Management Studies in the Algarve, Portugal on the 27th October 2011. * A contribution was also made to the literature on ecotourism in terms of clarification of what is expected by the users (tourists) of ecotourism products and what SANParks' managers view as important aspects of ecotourism and how ecotourism should be developed and managed. * Finally, this study contributed to the research concerning national parks in terms of ecotourism development and management. / Thesis (Ph.D. (Tourism))--North-West University, Potchefstroom Campus, 2012.

The primary objective of this study was to develop an ecotourism model for South African National Parks. South African National Parks' current ecotourism/tourism management strategies were analysed and it was found that no clear guidelines regarding the development and management of ecotourism in South Africa National Parks exists. As South African National Parks (SANParks) is one of the largest conservation and ecotourism providers in South Africa, and because ecotourism tends to occur in sensitive ecological and human communities, the need for an ecotourism model for South African National Parks is crucial. The absence of such a model will prevent the effective and sustainable management, monitoring and control of ecotourism in South African National Parks. A literature study was conducted into sustainable–, responsible– and ecotourism as well as current national and international policies concerning ecotourism in national parks or nature–based tourism. Sustainable tourism requires that tourism development should be of such a nature that a balance is kept between the economy, socio–cultural environment and the physical environment. This is referred to as the triple bottom line. The goal of sustainable tourism is to maximise the positive impacts and minimise the negative impacts on the just mentioned triple bottom line aspects. Responsible tourism has the same goals as sustainable tourism, but stresses the importance of all stakeholders taking responsibility of ensuring a sustainable tourism industry. It should therefore be seen as a pathway to achieve sustainable tourism, rather than as an end in itself. Ecotourism forms part of the sustainable/responsible tourism paradigm. From the literature, four main pillars were identified on which ecotourism is based, namely: conservation and enhancement of natural and cultural attractions; environmental education; sustainable management practices and the provision of an enlightening tourist experience. The literature review also indicated some principles supportive of the pillars that are important if ecotourism is to take place, namely: natural and cultural environment; local community upliftment; long–term planning; ethical behaviour of all stakeholders; environmentally–friendly practices and tourist satisfaction. Quantitative research was conducted. An explorative research approach was followed by the means of a self–administered questionnaire with the aim of determining the perceptions, of both the demand side (visitors to South Africa National Parks) and from the supply side (managers of South African National Parks) on the subject of ecotourism. Fifty–six (56) constructs pertaining to aspects of ecotourism were measured on a five–point Likert scale. The constructs were based on a literature review regarding responsible– and ecotourism. Sources that were used to a large extent to develop the questionnaire include the works of Frey and George (2010), Saayman (2009), Fennell (2008), Spencely (2008), Björk (2007), Diamantis (2004),DEAT (2003) The questionnaire for the visitor survey was launched on the website of South Africa National Parks during March 2011 and ran for one month. During this time, 993 respondents completed the questionnaire. The same questionnaire was sent via electronic mail to the managers of SANParks, namely regional and general managers, hospitality services managers and managing executives. A total of 25 questionnaires were completed. The results of the empirical research were processed by the North–West University's Statistical Consultation Services (Potchefstroom Campus). The data was analysed by means of the SPSS (Statistical Package for Social Sciences) software programme. Statistical methods that were used include: descriptive statistics; exploratory factor analysis; factor correlation matrix and a t–test. The results of the descriptive statistics revealed that the following ecotourism aspects were rated as most important by visitors: everyone (staff and visitors) has a responsibility to maintain a litter–free environment; animals should not be fed; everyone (staff and visitors) has a responsibility to save water and electricity. The managers, however, rated the following as the most important ecotourism aspects: to ensure managers, staff and contract employees understand and adhere to all aspects of the South African National Parks' policy to prevent negative impacts on the environment and local communities; do not feed the animals; and to comply with all relevant national, provincial and local legislation, regulations, licences and permits as may be required. Six factors were identified from the exploratory factor analysis: Factor 1: Product development; Factor 2: Local community involvement; Factor 3: Environmentally friendly practices; Factor 4: Ethics; Factor 5: Food and activities; Factor 6: Policies. The factors recorded serve as important guidelines for the development and management of ecotourism products in South African National Parks. For instance, the factor with the highest mean value was “ethics”. Visitor respondents felt very strongly that rules and regulations should be adhered to by visitors and that severe penalties should be implemented in the case of non–compliance. This was also the definite view of staff members. The research made the following contributions to the discipline of tourism and specifically ecotourism: * This research presents the first ecotourism model for South African National Parks which can assist park management in creating ecotourism products that provide a sustainable ecotourism experience and secure the future of ecotourism in national parks. * It was the first time that the perception of ecotourism was determined from both a demand and supply side in South Africa National Parks, which assisted in identifying the key factors for ecotourism products from. * The results of this research paved the way for SANParks in the development of an ecotourism policy for South African National Parks. * The results further made a contribution to the future development of a national ecotourism policy for South Africa (which currently does not exist). Such a policy can then be applied to provincial parks, private game reserves and game farms in South Africa. * The research contributed to the development of a sustainable ecotourism rating criteria for South African National Parks to allow them to grow closer to an ideal managed system that is in line with sustainable / responsible management aspects. * The results were presented at the First International Conference on Tourism and Management Studies in the Algarve, Portugal on the 27th October 2011. * A contribution was also made to the literature on ecotourism in terms of clarification of what is expected by the users (tourists) of ecotourism products and what SANParks' managers view as important aspects of ecotourism and how ecotourism should be developed and managed. * Finally, this study contributed to the research concerning national parks in terms of ecotourism development and management. / Thesis (Ph.D. (Tourism))--North-West University, Potchefstroom Campus, 2012.

The tourism industry is at a pivotal point in time, where the potential and threats associated with the industry have gained global attention. While the field provides numerous development opportunities by being one of the largest global industries, the tourism industry’s contribution to universal threats such as global warming and climate change has been acknowledged. As a response, the industry and academia have experienced a shift towards discourses of sustainable tourism, or more recently responsible tourism, where stakeholders aim to embark on a path of holistic sustainability. The global significance of tourism’s potential to foster sustainable development has further been recognized by the assignment of 2017 as the International year of Sustainable Tourism for Development. At the core of the sustainable tourism debate lies the notion of responsibility, particularly the notion of various stakeholders’ responsibility for sustainability within tourism. Within this paradigm, consumers play a central role, as consumers can guide industry action with their travel related choices. Yet, there is a notable discrepancy between consumer attitudes about sustainability and their travel related behaviour and the disparity begs the question of how consumers perceive their own responsibility for sustainability in a tourism context. This study set out to explore the emerging discourse of responsibility for sustainability within tourism by examining how the notion has been addressed, constructed and framed within academia and the industry, with a particular interest in the framing of consumer responsibility for sustainability. Seven themes with additional subthemes of notions about responsibility for sustainability were identified through a literature review consisting of 132 peer-reviewed journal articles and two book chapters. Furthermore, an interpretive content analysis of the recently launched UNWTO Responsible Traveller campaign was carried out. The findings suggest that responsibility for sustainability within tourism has emerged as its own, distinct discourse characterized by an ambiguous and complex nature where the notion of responsibility is influenced by the surrounding context, prevailing social norms and individual identity. While responsibility for sustainability is recognized as the responsibility of all tourism stakeholders, the results suggest that consumers in particular abrogate themselves from a responsibility for sustainability in a tourism context and consequently, the industry is seen to lie in a state of lock-in. The findings indicate that there is a need to re-establish how and by whom responsibility for sustainability is constructed and framed within tourism, while notions of sustainable lifestyles and global citizenship should be fostered together with new social norms that challenge the prevailing status quo.