自1987年中國大陸改革開放之後，加速了經濟的發展，政府積極在社會硬體建設的新建，人民生活水平提升，帶動人民對汽車的需求，在汽車及其零件產業中中國堪稱是一片藍海。在同時，台灣汽車零件內需市場規模比以往來得小，台灣企業主看中中國大陸的潛力市場，紛紛有西進中國投資的動作。 本研究所採用的個案公司T公司，即為在中國從事汽車零件內貿生意的企業，本研究利用T公司所提供的交易資料進行研究。首先藉其交易次數等分配資料，進行探索性分析；其次，利用T公司之營業地區與汽車零件交易金額，進行變異數分析，並且予以敘述說明；最後，按產品、客戶、車廠及城市等類別之汽車零件交易頻率與金額，進行RFM分析。 本研究之結果分述如下： 一、 一月為銷售旺季，二月為銷售淡季 二、 華中地區銷售全國第一 三、 湖北省為主要銷售省份，上海市為銷售核心城市 四、 產品編號『JC-578VA』為主要明星商品 五、 客戶CN21為整體交易品質最佳的客戶 六、 『長城』車廠為主要零件供應終端車廠

In this thesis, heating system with hybrid control of the heating intended for houses is proposed. The system is primarily prepared for storage tank and multiple heat sources.

If the e-shop wants to have loyal customers, they have to begin actively build the relationship with them. This master thesis discusses the methods by which can e-shop start working on building a strong customer relationship and put it in the context of modern trends in online marketing and current advanced communication technologies. Customer lifecycle optimisation which is closely related with data analysis, communication, online marketing and business process improving is not yet very known topic in the Czech Republic. It is so despite the methods aren't difficult to learn new tools or other entry barriers. Master thesis should provide the e-shop owners and their marketers with comprehensive guide how to apply the knowledge about the customer lifecycle to their e-shop.

Submitted by Adriana Alves Rodrigues (aalves@espm.br) on 2018-10-09T12:07:43Z No. of bitstreams: 1 MPCC - MARYANNE AKEMI SAKAI.pdf: 1800094 bytes, checksum: 4cb5c8618e0dbdbec0c30d59dc1f6b16 (MD5) / Approved for entry into archive by Adriana Alves Rodrigues (aalves@espm.br) on 2018-10-09T12:08:17Z (GMT) No. of bitstreams: 1 MPCC - MARYANNE AKEMI SAKAI.pdf: 1800094 bytes, checksum: 4cb5c8618e0dbdbec0c30d59dc1f6b16 (MD5) / Approved for entry into archive by Debora Cristina Bonfim Aquarone (deborabonfim@espm.br) on 2018-10-09T12:11:44Z (GMT) No. of bitstreams: 1 MPCC - MARYANNE AKEMI SAKAI.pdf: 1800094 bytes, checksum: 4cb5c8618e0dbdbec0c30d59dc1f6b16 (MD5) / Made available in DSpace on 2018-10-09T12:11:54Z (GMT). No. of bitstreams: 1 MPCC - MARYANNE AKEMI SAKAI.pdf: 1800094 bytes, checksum: 4cb5c8618e0dbdbec0c30d59dc1f6b16 (MD5) Previous issue date: 2018-03-19 / Companies have a wide range of information from their customers, such as their registration and last purchase data. For a service provider in a market like Pet Shops, know your customer and know what the variables are. which most impact on your purchases is of paramount importance. The study gain additional gains when improving the purchasing model through variables consumer attitudes. The RFM analysis (frequency, frequency and monetary value) contributed clients to be grouped according to frequency, frequency and value transaction. The methodology was complemented with semi-structured interviews, 140 respondents, and multivariate linear regression models. The object of the study was the Pet Shop located in São Paulo. Five regression models were used to verify the incremental gains with the incorporation of attitudinal variables. The model that obtained R2 (68.13%) was the one that considered as a response variable the mean value of transaction of the year 2017 and as explanatory variables the quintiles of recency, frequency, of value, in addition to incomplete higher education, pet be considered as a child or as a member family, amount of other pets and cluster of clients that need to be remembered. As As a result of the research, it is noted that the perception of the family vis-a-vis the pet prevailing in the decision to purchase services and products, making variables such as distance from the residence to the Pet Shop or household income become secondary when determining the attitudinal variables that most influence the purchase decision. Understand each client and how it relates to the pet allows you to increase your transaction value because the client seeks above all the welfare of your pet. / As empresas possuem uma grande variedade de informação de seus clientes, como seu cadastro e dados de últimas compras. Para uma empresa prestadora de serviços presente em um mercado pulverizado como o de Pet Shops, conhecer o seu cliente e saber quais são as variáveis que mais impactam em suas compras é de suma importância. O estudo verifica se é possível auferir ganhos adicionais quando se aprimora o modelo de compras por meio de variáveis atitudinais do consumidor. A análise RFM (recência, frequência e valor monetário) contribuiu para que os clientes fossem agrupados conforme os padrões de recência, frequência e valor de transação. A metodologia foi complementada com entrevistas semiestruturadas, survey com 140 respondentes, e modelos de regressão linear multivariada. O objeto do estudo foi a loja de Pet Shop localizada em São Paulo. Foram conduzidos 5 modelos de regressão para se verificar os ganhos incrementais com a incorporação de variáveis atitudinais. O modelo que obteve o R2 mais alto (68,13%) foi aquele que contemplava como variável resposta o valor médio de transação do ano de 2017 e como variáveis explicativas os quintis da recência, da frequência, do valor, além de ensino superior incompleto, pet ser considerado como filho ou como membro da família, quantidade de outros pets e cluster de clientes que precisam ser lembrados. Como resultado da pesquisa, nota-se que a percepção da família frente ao pet exerce papel preponderante na decisão de compra de serviços e produtos, fazendo com que variáveis como distância da residência ao Pet Shop ou renda domiciliar tornem-se secundárias ao se determinar as variáveis atitudinais que mais influenciam na decisão de compra. Entender cada cliente e como ele se relaciona com o pet permite aumentar o seu valor de transação, pois o cliente busca acima de tudo o bem-estar de seu pet.

傳統上透過行銷研究，如設計問卷透過市場調查、問卷調查等等活動來取得消費者資訊，但在資訊化的時代，利用POS系統所收集到且存在於資料庫中的銷售資料，忠實紀錄所有消費者的消費行為，其中亦隱含著消費者對品牌忠誠度、產品偏好性、價格敏感度等等消費行為。藉由著這些基礎，可進一步探索顧客輪廓(Customer Profile)、顧客忠誠度(Customer Loyalty)及顧客保留率(Customer Retention)，同時預測未來各種行銷活動的可能結果；進而擴大其應用範圍，進行新客源、新產品的開發工作。本研究以資料庫行銷、資料探勘等等理論基礎、統計學技術等等方法，以居家用品業為例，進行資料庫行銷(Database Marketing)的實證工作。實證資料來源為「生活工場」連鎖居家用品店現有之基本資料。並以此資料為基礎，探究顧客購買的消費特性，並以其類別、系列分析其產品關聯性審視其產品組合類別。另外一方面，利用資料庫中的銷售資料及VIP基本資料，以RFM(Recency, Frequency, Monetary)顧客分群方法，分離出不同的顧客族群，並在每一個族群中作交差比對(Cross-Checking)，探究各族群的顧客輪廓及其消費特徵。利用門市基本資料、銷售明細資料等，分析出地域消費特徵。最後，再以金卡、貴賓卡、生活卡三大族群的消費特性及與RFM族群之交差比對，並計算出不同卡別的顧客終身價值(Customer Lifetime Value, CLV)，以期提供「生活工場」與國內連鎖零售體系之產業，未來在對顧客關係經營之參考。 / In tradition, marketing research acquires the information of consumers through questionnaire design, marketing survey, etc. However, in the information age, the POS system is capable to collect the sales information and record them in the data base. It precisely records the consumer behaviors which include the brand loyalty, product preference and price sensitivity. Based on the information, it could more deeply discover the customer profile, customer loyalty and customer retention. It can also forecast the possibility of marketing event for the future and expand to other applications such as new customer creation and new product development. This research, based on the theory of database marketing, data mining methodology and statistic technology, substantiates database marketing in a case study of a home center. Actual data are provided by Working House, a home center chain store. Those data bases establish a foundation of exploring the consumer purchasing characteristic, analyzing series of product classifications and examining the product association and combination. On the other hand, based on the sales information and VIP database, RFM (Recency, Frequency, and Monetary) is utilized to cluster customer segments and research the customer profiling and shopping characteristic by cross checking each shopping group. Data from store locations and sales information are thus employed to explore the geographic characteristic of shoppers. In conclusion, based on the usage data of Gold Card, VIP Card, and Working House Card and cross checks with RFM clustering groups, the Customer Lifetime Value (CLV) of each card will be calculated and accumulated to provide Working House and other retailers the reference for managing customer relationship in the future.

Cette thèse concerne l'étude d'un nouvel outil expérimental d'investigation de la dynamique de l'aimantation, adapté à la mesure de nanostructures magnétiques. Cette technique, la Microscopie par Résonance Ferromagnétique (f-MRFM), s'inspire des microscopies à sonde locale pour réaliser une détection mécanique de la Résonance Ferromagnétique (RFM). Un dispositif original a été mis au point. Ses performances sont caractérisées par l'étude d'un disque de grenat magnétique de 160 microm. de diamètre. Les résultats démontrent une sensibilité et une résolution spectrale adaptées à la mesure d'échantillons microscopiques individuels, et permettent de conclure quant à la configuration la plus judicieuse en terme d'intensité du signal ou de résolution spatiale pour l'imagerie des excitations magnétiques. Cette technique permet en outre de remonter à une information quantitative sur la RFM, capacité qui est utilisée pour obtenir une mesure directe du temps de relaxation longitudinal T1.

L'objectif de ce travail de thèse est de comprendre l'influence d'un courant continu traversant une vanne de spin sur la dynamique de son aimantation. Pour ce faire, un spectromètre original capable de mesurer la résonance ferromagnétique (RFM) dune nanostructure individuelle a été développé. Son caractère innovant est d'utiliser une détection mécanique, inspirée des techniques de microscopie en champ proche. Le spectre d'excitation RFM d'un nano-disque isolé de Permalloy a d'abord été mesuré. Cette étude a permis de comprendre quantitativement les modifications spectrales induites par les effets de taille finie. Ensuite, des systèmes hybrides composés de multicouches magnétiques métalliques ont été étudiés. Dans les échantillons mesurés, des effets de transfert de spin ont été observés, bien qu'ils soient dominés par ceux du champ d'oersted. Le dispositif expérimental a également permis de suivre la variation du terme de relaxation d'un système de spins ferromagnétique dans le régime haute puissance. Nos résultats montrent que l'amortissement diminue quand les effets non-linéaires entrent en jeu.

The theme of this thesis is the design of peripheral devices of a smart home SmartFlat and the design of communication interface for this system. Designed units are the humidity and temperature measuring unit, the unit of security and the smart socket unit for remote control, power measurement and power control. All units are designed for wired communicaton and also for wireless communication with control unit.

In recent decades, the use of incentive-based reward programs to foster customer loyalty and promote sales has become prevalent in various industries. While these strategies are widely accepted and implemented, there is a significant gap in empirical studies to ascertain their real-world effectiveness. This thesis embarks on a comprehensive examination into the effectiveness of an online business's reward program, utilizing data from the past five years and employing data mining techniques, including RFM (Recency, Frequency, Monetary) model and clustering algorithms; hypothesis tests are employed to further strengthen the drawn conclusions. Contrary to popular theories, the findings reveal that small incentives such as rewards did not induce significant changes in customer purchasing behavior, nor did they effectively boost sales among rewarded customers. A control group of non-rewarded top-class customers showed more robust purchasing patterns. These unexpected results challenge existing beliefs and call for a critical re-evaluation of current practices in sales promotion and customer loyalty. The research underscores the need for empirically grounded strategies, further exploration into alternative loyalty-building methods, and a recognition of the complex realities influencing customer engagement.

"S. Dooley: Tertiary Reader" / Approved for public release, distribution is unlimited / This study provides analysis, conclusions and recommendations to assist the Deputy Commandant (DC), Manpower and Reserve Affairs Department (M&RA) and DC, Programs and Resources Department (P&R) in structure and process decisions concerning Marine Corps Manpower budget execution. DC, M&RA is the owner of the Marine Human Resource Development Process (HRDP) and the Military Personnel Marine Corps (MPMC) appropriation sponsor, while the DC, P&R has budgetary (1517) authority for MPMC budget execution. In contrast, the Navy has both sponsorship and 1517 authority within one cell at N1. By comparing these two services' organizational factors and Planning, Programming, Budgeting, and Execution Systems (PPBES), relevant differences surface, conclusions are drawn, and recommendations offered for improvements. Recommendations include realignment of 1517 authority within MPMC execution, and the melding of the Programs and Budget Branch of Manpower Plans Division, M&RA with the Military Personnel Branch, Fiscal Division, P&R (RFM). This new office will be responsible for all facets of MPMC programming, budgeting, and execution. / Captain, United States Marine Corps