This diploma thesis deals with the process of recruiting and selecting staff from the personnel management point of view. The thesis describes the Czech Republic and New Zealand, characterizes their banking systems, analyses the process of recruiting and selecting for the position of Customer Service Representative, Phone Assist and Cards Inbound into the Call Centre Group at two international banks operated on the different parts of the world and on the different labour markets. At the end, it indicates strengths and weaknesses and suggests some recommendation for more efficient process by using the theoretical knowledge.

In almost all supply chains, materials need to be stored or buffered, implying that manufacturing companies need effective replenishment methods. However, this is challenging, since companies must balance inventory costs and customer service in complex and different situations. Therefore, it is important to choose replenishment methods carefully. One well-known and widespread method is Material Requirements Planning (MRP). But the method has problems, such as regarding volume flexibility. There are other methods, but the literature lacks case studies and detailed descriptions and analysis of them, especially for visually oriented methods. Therefore, it is important to explore different methods for materials supply. The purpose of this study is to analyze the application of visually oriented replenishment methods in manufacturing industry and further to design a tentative decision tool for selecting methods. The research aims to provide some answers to three key questions. The first research question concerns general factors that are important for evaluating how effective replenishment methods are. From the literature review, different factors emerged such as product characteristics (fit in the Kraljic matrix, volume issues, size, etc.); information, trust, and geographical proximity between supplier and customer; and different logistics goals (delivery service elements, tied-up capital, use of resources, inventory accuracy). It is also import to include the basic principles methods are related to. The factors were summarized in an analysis model, which is structured with three main areas (planning environment/conditions, basic principles, and effects). The model is used to analyze four case studies. The  second research  question focuses  on  the  characteristics for  visually orientedreplenishment methods. Examples of characteristics are: easy to understand and operate, offers uncomplicated flows, substantially applicable for noncritical and leverage parts with high yearly requirement and fairly even consumption, provides potential for  reduced  errors  in  stores/flows, potential for  providing high  delivery service and low levels of tied-up capital and resource utilization. The third research question focuses on what a tentative decision tool for selecting replenishment methods might look like, based on the factors that emerged from the other research questions and studies by others. In order to achieve an efficient materials supply, companies need to consider these factors when selecting replenishment methods. The decision tool consists of different steps, considering aspects of the planning environment/conditions in relation to the product and the supplier. The importance of the companies’ goals/motives for materials supply must also be assessed. The output from the decision tool is appropriate replenishment methods. / <p>QC 20130603</p>

Project portfolio management (PPM) is considered a central part for achieving intended strategies for organisations. However, only a percentage of strategies are actually realised, and whilst much previous research has focused on the formulation of strategies, less has been directed towards the realisation. To gain further understanding of how PPM can contribute to realising strategies, this thesis studied the PPM activities of selecting projects and allocating resources, and related challenges when trying to achieve a strategically aligned project portfolio in a matrix organisation. A qualitative case study was performed at a pharmaceutical production company in Stockholm referred to as Medex. An abductive research approach was used, and the data was thematically analysed whilst striving to achieve triangulation. The study was divided into a pre-study and a main study consisting of a total of 15 semi-structured interviews with participants at different positions within the organisation, in parallel to the collection of secondary data from Medex’s intranet.    The study indicate that it is a challenge for a matrix organisation to align projects to strategy through project objectives, and that it is rather project values’ strong connection to strategy that provide a clear link between projects and strategy. It further suggests that using project value for linking projects to strategy can increase the understanding of the motivation of project priorities, as well as creating a foundation for determining if the allocation of resources is oriented towards strategy. Furthermore, the study demonstrates the challenge and necessity for top management to base their decisions on sufficient and reliable information. Moreover, the selection of projects must be performed in accordance with available resource capacity, which highlights the need for strong connections between short-, medium- and long-term resource allocation. Furthermore, the study emphasises the need for a structured way of evaluating PPM processes to improve and address associated challenges. Additionally, the high competition between resources in a matrix organisation is depicted and the study indicates that a strong focus on profits can limit the possibility of achieving a strategically aligned project portfolio. While the study is based on a single case, the findings can be regarded as transferable, at varying extents, to other companies of similar size and organisational structure as well.

Detta examensarbete omfattar produktutvecklingen av ett multiaxiellt styrt maskinstativ, som senare vid en slutlig produkt skall vara ämnad för användning inom additiv tillverkning. Arbetet som utförts har lett fram till konceptframtagning, materialval och tillverkning av en skalkonstruktion för ett 3-axiellt styrt maskinstativ. Tester och simuleringar har gjorts för att se om maskinkonstruktionen går att använda efter de kravspecifikationer som ställts av värdföretaget. Konstruktionen höll sig väl inom sin tolerans på 100 mikrometer vid rumstemperatur men visade vissa felmarginaler vid arbetstemperaturen på 600 grader Celsius. Resultaten som erhållits har analyserats för att kunna ge vidare förslag på förbättringar av konstruktionen då det ännu kvarstår implikationer vid säkerställandet av toleranserna vid arbetstemperaturen. / This thesis covers the product development of a multi-axial driven machine frame, which at a later stage will be intended to be used in additive manufacturing. The work that has been performed has led to concept development, material selection and manufacturing of a shell construction for a 3-axially driven machine construction. Tests and simulations have been done to verify if the machine design can be used by the specifications set by the host company. The construction was well within its tolerance of 100 microns at room temperature but showed some error margins at the operating temperature of 600 degrees Celsius. The results obtained have been analyzed in order to provide further suggestions for improvement of the structure when there still remain implications in ensuring the tolerances at operating temperature.

O gerenciamento de processos de negócio (BPM &#8211; Business Process Management) é uma abordagem estruturada que apoia as empresas a melhorar os seus processos fundamentais, dentre os quais se destaca o processo de desenvolvimento de produtos (PDP). Entretanto, a literatura é escassa de uma orientação sistêmica para guiar a seleção de ações de melhoria para o PDP de modo que se considere os objetivos estratégicos do processo. O foco das ações, geralmente, é somente em superar as deficiências relativas à situação atual. O objetivo da presente pesquisa é desenvolver um método de seleção de ações de melhoria para o PDP que contemple tanto o diagnóstico da situação atual quanto a situação futura desejada para o processo. A abordagem metodológica denominada Design Research Methodology (DRM) é utilizada para conduzir o desenvolvimento da pesquisa, e dois estudos de caso foram aplicados para avaliar a aplicação do método. Ele é constituído por quatro etapas correspondendo à definição dos objetivos estratégicos, a análise dos problemas que ocorrem no PDP, a avaliação das ações de melhoria, e a priorização delas de acordo com os prazos no horizonte de tempo, a complexidade e os recursos envolvidos para implementá-las. A proposta ainda utiliza as boas práticas do PDP para proposição das ações de melhoria, e aplica o processo de roadmapping para o mapeamento, seleção e priorização das ações. A novidade é a integração dos objetivos estratégicos do PDP em programas de melhoria, estendendo o modelo de melhoria tradicional associado à abordagem BPM. Os resultados da aplicação do método indicam que ele apresenta-se como estímulo para as empresas alcançarem o alinhamento estratégico no PDP e buscarem por novas práticas gerenciais e técnicas em prol da melhoria do desempenho desse processo. / The Business Process Management (BPM) is a structured approach that supports companies to improve their core processes, among which stands out the new product development (NPD). However, the literature is scarce of a systemic orientation to guide the selection of improvement actions for NPD in order to consider the strategic objectives of the process. Usually the focus of actions is only on overcoming shortcomings relative to the current situation. The aim of this research is to develop a method of selecting improvement actions for NPD that considers both the diagnosis of the current situation and the future situation desired for the process. The methodological approach called Design Research Methodology (DRM) is used to drive the development of the research, and two case studies were applied to evaluate the application of the method. It consists of four stages, which are the definition of the strategic objectives, the analysis of the problems that occur in NPD, the evaluation of improvement actions, and the prioritization of them in accordance with the time, the complexity of the actions and the resources involved to implement them. This proposal also uses the NPD good practices to define the improvement actions, and applies the roadmapping for mapping, selecting and prioritizing the actions. The novelty of the method is the integration of the NPD\'s strategic objectives into improvement programs, extending the traditional improvement model associated with the BPM approach. The results of the application of the method indicate that it is a stimulus for the companies to reach the strategic alignment in the PDP and to apply new managerial and technical practices in order to improve the performance of the process.

O gerenciamento de processos de negócio (BPM &#8211; Business Process Management) é uma abordagem estruturada que apoia as empresas a melhorar os seus processos fundamentais, dentre os quais se destaca o processo de desenvolvimento de produtos (PDP). Entretanto, a literatura é escassa de uma orientação sistêmica para guiar a seleção de ações de melhoria para o PDP de modo que se considere os objetivos estratégicos do processo. O foco das ações, geralmente, é somente em superar as deficiências relativas à situação atual. O objetivo da presente pesquisa é desenvolver um método de seleção de ações de melhoria para o PDP que contemple tanto o diagnóstico da situação atual quanto a situação futura desejada para o processo. A abordagem metodológica denominada Design Research Methodology (DRM) é utilizada para conduzir o desenvolvimento da pesquisa, e dois estudos de caso foram aplicados para avaliar a aplicação do método. Ele é constituído por quatro etapas correspondendo à definição dos objetivos estratégicos, a análise dos problemas que ocorrem no PDP, a avaliação das ações de melhoria, e a priorização delas de acordo com os prazos no horizonte de tempo, a complexidade e os recursos envolvidos para implementá-las. A proposta ainda utiliza as boas práticas do PDP para proposição das ações de melhoria, e aplica o processo de roadmapping para o mapeamento, seleção e priorização das ações. A novidade é a integração dos objetivos estratégicos do PDP em programas de melhoria, estendendo o modelo de melhoria tradicional associado à abordagem BPM. Os resultados da aplicação do método indicam que ele apresenta-se como estímulo para as empresas alcançarem o alinhamento estratégico no PDP e buscarem por novas práticas gerenciais e técnicas em prol da melhoria do desempenho desse processo. / The Business Process Management (BPM) is a structured approach that supports companies to improve their core processes, among which stands out the new product development (NPD). However, the literature is scarce of a systemic orientation to guide the selection of improvement actions for NPD in order to consider the strategic objectives of the process. Usually the focus of actions is only on overcoming shortcomings relative to the current situation. The aim of this research is to develop a method of selecting improvement actions for NPD that considers both the diagnosis of the current situation and the future situation desired for the process. The methodological approach called Design Research Methodology (DRM) is used to drive the development of the research, and two case studies were applied to evaluate the application of the method. It consists of four stages, which are the definition of the strategic objectives, the analysis of the problems that occur in NPD, the evaluation of improvement actions, and the prioritization of them in accordance with the time, the complexity of the actions and the resources involved to implement them. This proposal also uses the NPD good practices to define the improvement actions, and applies the roadmapping for mapping, selecting and prioritizing the actions. The novelty of the method is the integration of the NPD\'s strategic objectives into improvement programs, extending the traditional improvement model associated with the BPM approach. The results of the application of the method indicate that it is a stimulus for the companies to reach the strategic alignment in the PDP and to apply new managerial and technical practices in order to improve the performance of the process.

共同基金是未來投資理財約主流!專業法人機構在股市之投資比重日益提高，對國內證券市場生態產生結構性改變。展望未來趨勢，隨著股市發展成熟化、上市上櫃公司遽增與金融市場情勢連動關係複雜化等因素，專業投資理財時代的來臨必將成為事實。「專業、分工理財」投資型態將逐漸取代以往投資人自行下海操作之「自助式理財」型態。故共同基金操作績效正是進行本評鑑研究的最大動機，其中辨認基金經理人操作策略與績效顯現最具代表性的指標--選股能力與擇時能力．乃本研究所欲深入探討的主題。本研究模型之構建乃根據 Lee-Rahman (1990) 所提出之改良評鑑模式，簡言之，該模型的發展歷經早期 Treynor & Mazuy (1966) 的理論雛形，並經過 Jensen 針對評鑑擇時能力方面之改進，然後再經由 Bhattacharya & Pfleiderer (1983) 的進一步修正，產生了較完善的整體架構，最後經由 Lee-Rahman (1990) 針對評鑑過程中評鑑迴歸式之殘餘項異質性問題，作一根本的解決，建構完整的基金選股與市場擇時能力績效之評鑑模式。同時並運用幾個傳統績效評鑑指標 (即 Treynor、 Sharpe 與 Jensen 指標三種)，作為基金整體性績效之輔助研究。 實證結果顯示:(一)在基金整體績效評估方面，得到的結果顯示不論研究期間的長短．基金表現擊敗大盤的比例皆高於五成，約介於 60% 至 70% 左右，而在 Treynor、Sharpe 與 Jensen 指標三種不同評鑑模式分析下，基金績效排名有相當顯著的一致性。(二)在選股與市場擇時能力評鑑( Lee-Rahman 修正模型)方面:1.同時兼具選股與市場擇時能力的基金皆有穩定的一致性;2.大多頭時期基金擇時能力普遍提昇、新投信基金績效表現較優異。(三)整合比較結論方面:1.本研究中不同的評鑑模式所得實證結果十分肯定基金績效的持續性與穩定性;2.基金顯著的擇時能力並非基金整體績效脫穎而出的決定性因素，績效傑出與否幾乎決定於選股功力因素:3.台灣股市投資 Bottom-up 的投資邏輯漸漸取代 Top-down ;4.新投信績效已有凌駕老投信的趨勢。 / Mutual Funds Investment will be very popular! While the professional institutionalist's participation being promoted, domestic stock market environment has beenchanged structurally. In the future, accompanied by several reasons such us the_maturationof stock market, dramatic increasing in listed company numbers and more complex correlation in international financial markets, the age stressing on professional financial adversary will come. "Professional financial investment and adversary" will substitute for"Self-adversary" investment. Therefore, measuring the mutual fund's performance is the mailmotivation of my study', and the insight in selectivity ability and market timing ability will bethe subject for further research. The research model is based on the Lee-Rahman's modified model (1990), that is, the model structure was first built by Treynor & Mazuy (1966), improved by Jensen in Timingability measurement, and then revised by Bhattacharya & Pfleiderer (1983), and throughout structured by solving the "heteroscedasticity" in error terms of regressions finally Therefore, the better integral research model on measuring selectivity ability a timing abilityhas been accomplished. Meanwhile, we also use three traditional performance measure(Treynor, Sharpe & Jensen index) to be the general performance research. Empirical results show that (1)By measuring the general performance of mutual funds, we know that about 60%-70% funds managers beat market at each research period, and there exists consistency of fund's performance ranking among those three measures. (2) By using Lee-Rahman modified model (1990), we got three conclusions. First, for those funds consist of selectivity and timing ability, there exists consistency. In bull market period, timing ability of most funds performed better generally, and new funds had better performance. (3) Integral comparative conclusions have four results. First, no matter what measures being used, empirical results confirm stability and consistency in performance ranking. Second, significant timing ability is not the determinate factor of significant performance, significant selectivity ability plays the determinate role. Third, in Taiwan, bottom-up investment strategy gradually substitutes for top-down investment strategy. Finally, new mutual funds investment co. had outperformed old mutual funds investment institutions.

Detta examensarbete omfattar produktutvecklingen av en komponent till en mätutrustning som ska mäta flytbarheten hos smält metall. Arbetet har utförts hos Bryne AB och har lett fram till koncept-, material- och tillverkningsförslag för komponenten. Arbetet har även utvärderat ett för gjuteribranschen nytt formmaterial som alternativ till dagens gjutsand. Tester har gjorts för att se om återvunnet (material x) går att använda som formmaterial till högtemperaturapplikationer. / This thesis covers the product development of a component for a measuring device that measures the fluidity of molted metal. The work has been performed at Bryne AB and has led to concept, material and manufacturing proposal for the component. This work has also evaluated new molding material to be used in foundries that can be an alternative to today's molding sand. Tests have been made to see if recycled (material x) can be used as mold material for high temperature applications. / <p>Uppladdad version av rapporten är en offentlig kopia av orginalrapporten. I den offentliga versionen har känslig information fått ett annat namn för att inte påverka uppdragsgivarens patentansökan.</p>

Hiring the wrong leader can have disastrous effects on the productivity, moral, time and budget of an organization. In fact, a gap of leaders will arise in the next years, which makes it necessary to know and use the right strategies for attracting and selecting the appropriate future leaders who have the ability to successfully lead a company. Therefore, recruiting and selecting the right leaders is an important challenge for all organizations worldwide. How can they find, attract and choose people to become leaders? To answer this question, this Thesis looks at the whole process of hiring future leaders for organizations. First, we want to determine what is necessary to be successful in a leadership position in an organization. Second, we figured out what kind of recruitment strategies can be used in order to attract and find leaders, and third, we aim at showing which methods companies can employ to select the best fitting candidate for their vacant leadership position. In order to find answers to these questions, we have conducted interviews with seven leaders from different industry sectors, who shared their experience about leadership and the way of finding, attracting and selecting talented people who can become future leaders. Moreover, we conducted a questionnaire that has been handed out to students who might be potential leaders of the future. To ensure the meaningfulness of the study, we asked students from different faculties in 21 countries. The reason of the mixture of different sources is to acquire a broader insight into how the recruitment and selection of leaders takes place, with the aim of creating a representative picture.

The subject of this diploma thesis is an analysis of the system of recruiting and selecting employees in a selected organization. In the theoretical part there is a defined of the personnel activities, the methods of recruitment and selection of employees. Also, the methods, which are used for the evaluation of the whole process. The practical part characterizes the selected company, its history and its organizational structure. This part also describes currently used methods of recruiting and selecting workers. The Conclusion contains proposals for changes that could lead to an improvement and acceleration of the whole process.