O objetivo do presente trabalho é investigar as características do processo empreendedor na pequena hotelaria da Região das Hortênsias, Rio Grande do Sul, através da análise do perfil de seus empreendedores, do processo histórico de implantação desses empreendimentos e da origem dos empreendedores, identificando quais são suas motivações. Para isso, foi feita uma revisão teórica a respeito das questões que envolvem o tema empreendedorismo. A dissertação está dividida em sete tópicos principais: empresas familiares, microempresa e pequena hotelaria no Brasil, viabilidade e implantação de empreendimentos, estratégia, empreendedorismo, abordagens teóricas e perfil do empreendedor. Foi realizada uma pesquisa de campo na pequena hotelaria das cidades de Canela, Gramado, São Francisco de Paula e Nova Petrópolis, visando traçar o perfil dos empreendedores, bem como o processo por eles adotado para a viabilização e implantação de seus empreendimentos e suas capacidades envolvendo o processo de análise ambiental, de manter equipe e de correr riscos. A partir da constatação da ausência de uma análise ambiental, da falta de pesquisa de mercado e de estudos de viabilidade econômico-financeira, entre outros aspectos, concluiu-se que essa capacidade empreendedora é de grau médio. Existem, portanto, oportunidades para qualificação no sentido de um posicionamento mais competitivo, com mais qualidade e ´agressividade` nesse mercado já tão concorrido. / Submitted by Marcelo Teixeira (mvteixeira@ucs.br) on 2014-05-05T19:24:23Z No. of bitstreams: 1 DISSERTACAO EDUARDOFARACO1310.pdf: 705614 bytes, checksum: 194b7edebd60be0ee17e2e8e076a630c (MD5) / Made available in DSpace on 2014-05-05T19:24:23Z (GMT). No. of bitstreams: 1 DISSERTACAO EDUARDOFARACO1310.pdf: 705614 bytes, checksum: 194b7edebd60be0ee17e2e8e076a630c (MD5) / The objective of this work is to investigate the characteristics of the entrepreneurial process in the small hotels situated in the Hortênsias Region, Rio Grande do Sul, through the analysis of the entrepreneurs profile, the historic process carried out, entrepreneurs background, identifying which are their motivations. For that, it was made a theoretical revisit concerning aspects related to entrepreneurship. The study is divided into seven main topics: family enterprises, small enterprises and small hotels in Brazil, feasibility, strategies, entrepreneurship, theoretical approaches and entrepreneur profile. Soon after, a field research was conducted in the small hotels in the cities of Canela, Gramado, São Francisco de Paula e Nova Petrópolis, with the objective of tracing the entrepreneurs profile, as well as the process carried out by them for the enterprises feasibility, and to determine their entrepreneurial capacity formed by environmental analysis capacity, staff maintenance capacity and risk taking capacity. After verifying the lack of environmental analysis, lack of market research and feasibility studies, among other aspects, it was concluded that the entrepreneurial capacity is of a medium level. Thus, there are qualification opportunities for a more competitive positioning with more quality and audacious actions in a market already with a great deal of competition.

O objetivo do presente trabalho é investigar as características do processo empreendedor na pequena hotelaria da Região das Hortênsias, Rio Grande do Sul, através da análise do perfil de seus empreendedores, do processo histórico de implantação desses empreendimentos e da origem dos empreendedores, identificando quais são suas motivações. Para isso, foi feita uma revisão teórica a respeito das questões que envolvem o tema empreendedorismo. A dissertação está dividida em sete tópicos principais: empresas familiares, microempresa e pequena hotelaria no Brasil, viabilidade e implantação de empreendimentos, estratégia, empreendedorismo, abordagens teóricas e perfil do empreendedor. Foi realizada uma pesquisa de campo na pequena hotelaria das cidades de Canela, Gramado, São Francisco de Paula e Nova Petrópolis, visando traçar o perfil dos empreendedores, bem como o processo por eles adotado para a viabilização e implantação de seus empreendimentos e suas capacidades envolvendo o processo de análise ambiental, de manter equipe e de correr riscos. A partir da constatação da ausência de uma análise ambiental, da falta de pesquisa de mercado e de estudos de viabilidade econômico-financeira, entre outros aspectos, concluiu-se que essa capacidade empreendedora é de grau médio. Existem, portanto, oportunidades para qualificação no sentido de um posicionamento mais competitivo, com mais qualidade e ´agressividade` nesse mercado já tão concorrido. / The objective of this work is to investigate the characteristics of the entrepreneurial process in the small hotels situated in the Hortênsias Region, Rio Grande do Sul, through the analysis of the entrepreneurs profile, the historic process carried out, entrepreneurs background, identifying which are their motivations. For that, it was made a theoretical revisit concerning aspects related to entrepreneurship. The study is divided into seven main topics: family enterprises, small enterprises and small hotels in Brazil, feasibility, strategies, entrepreneurship, theoretical approaches and entrepreneur profile. Soon after, a field research was conducted in the small hotels in the cities of Canela, Gramado, São Francisco de Paula e Nova Petrópolis, with the objective of tracing the entrepreneurs profile, as well as the process carried out by them for the enterprises feasibility, and to determine their entrepreneurial capacity formed by environmental analysis capacity, staff maintenance capacity and risk taking capacity. After verifying the lack of environmental analysis, lack of market research and feasibility studies, among other aspects, it was concluded that the entrepreneurial capacity is of a medium level. Thus, there are qualification opportunities for a more competitive positioning with more quality and audacious actions in a market already with a great deal of competition.

The management practices of the hotel industry are under scrutiny for having an adverse impact on the environment. This study addressed the problem that hoteliers in Jamaica only focus on foreign exchange earnings and job creation, rather than on sustainable development in their operations. There is a lack of research on small hoteliers' integration of sustainable practices in their operations. The purpose of this phenomenological study was to explore and understand the lived experiences of 8 small hotel managers on the effect sustainable practices have on small hotel optimization. The conceptual framework consisted of stakeholder theory and corporate social responsibility. Focusing on small hoteliers' perceptions of sustainable practices, the research questions addressed managers' efforts in preserving the local heritage, maintaining the economic and environment and identifying the challenges. The phenomenological design included 8 small hotel managers who participated in telephone, email and Skype unstructured interviews. The data analysis involved transcribing and coding unstructured interviews which resulted in the emergence of 14 themes and 101 subcategories. Results revealed that successful sustainable practices include providing education on the history, culture, and heritage and respecting the environment. The analysis from the transcripts showed that high cost was one of the primary factors for the lack of sustainable practices in small hotels. The findings also showed that there was a need for government assistance in providing funding and education on the benefits of sustainable practices and development. This study could contribute to new and existing hoteliers, government policymakers and business leaders in sustainable strategic planning and development.

Purpose: The purpose of this study is to gain in-depth understanding of the influence of booking channels in the hotel sector on the small hotel's organization. Method: The essay is based on a qualitative multidirectional study conducted with 6 semistructured interviews as a data collection method. Previous research: To give the reader an idea of the subject, previous research and studies summarize the influence of booking channels on hotels in this section. The research lies with the theory section as the basis for the final analysis. Theory: The theory deals with two-sided networks in a platform theory to create understanding of the relationship between users and the platform. The section also discusses two businessmodels, B2B and B2B2C, which describe the business process traditionally and how it developed in line with e-commerce. Empiria: The Empiria section begins with a presentation of the 6 cases investigated and these lected respondents interviewed. The hotels that participated in the survey are Lydmar Hotel, Hellsten Hotels, Mälardrottningen, Sky Hotel Apartments, Hotell Hansson and Hotell Anonym. Finally, the respondents' responses are summarized and linked to the themes identified during the course of data collection. Findings: The results of the study indicate that the major booking channels have a big influence on small hotels but that they contributed to the opportunity for the small hotels to market globally and therefore receive higher occupancy rates than before. The booking channels have also played an important part in Stockholm's destination development.

[pt] O turismo como uma atividade econômica e um fenômeno social, que tem um enorme potencial como ferramenta para proteção do meio ambiente, assim como, para erradicação da pobreza. Tem-se hoje uma atividade turística promissora, com um turista mais cauteloso em suas escolhas, usufruindo de um turismo mais saudável e responsável. Neste contexto, pensando o meio de hospedagem como um equipamento turístico, que tem de estar alinhado a esse novo turismo responsável, os empreendimentos hoteleiros devem estar dispostos a adotar práticas, que objetivem a melhoria do seu desempenho diante das questões ambientais sociais e econômicas. Nesta perspectiva, a Produção mais Limpa (P+L), vem como uma ferramenta que aplicada a empresas dos mais variados segmentos, através de uma estratégia econômica e socioambiental, mostrando-se como uma alternativa viável e interessante para os gestores, que vislumbram a melhoria dos seus processos produtivos. Assim, este trabalho tem por objetivo o estudo de viabilidade de implantação da Produção mais Limpa em um pequeno meio de hospedagem localizado na praia de Vilatur em Saquarema- RJ, visando trazer benefícios importantes ao empreendimento no que se refere aos aspectos ambientais, econômicos e sociais, assim como, utilizar esse estudo como um piloto para que a proposta possa ser multiplicada para adesão em outros meios de hospedagem do município. / [en] Tourism as an economic activity and a social phenomenon, which has a big potencial as a tool for protecting the environment, as well as, for eradicating poverty. Today, there is a promising tourist activity, with tourists who are more cautions in their choices, enjoying healthier and responsible tourism. In this context, considering the accommodation as a tourist equipment, which must be aligned with this new responsible tourism, hotel enterprises must be willing to adopt practices that aim to improve their performance in the face of environmental, social and economic issues. In this perspective, Cleaner Production (CP) comes as a tool that can be applied to companies in the most varied segments, through an economic and socio-environmental strategy, proving to be a viable and interesting alternative for managers, who envision the improvement of its production processes. Thus, this work aims to study the feasibility of implementing Cleaner Production in a small accommodation located on Vilatur beach in Saquarema – RJ, aiming to bring important benefits to the enterprise in terms of environmental, economic and social aspects, as well as using this study as a pilot so that the proposal can be multiplied for adherence to other small hotels in the city.