En del personer med övervikt vill gå ner i vikt, men det kan vara svårt att lyckas. Studiens syfte var att ta reda på deltagares upplevelse av sin viktminskning på Itrim. En kvalitativ studie med 9 personer, varav 7 kvinnor som deltagit i Itrims viktminskningsprogram intervjuades och datamaterialet analyserades genom meningskoncentrering. Enligt motivationsteorin Self-Determination Theory (SDT) så ökar sannolikheten för att beteendeförändringar blir bestående om de är autonoma och motivationen intern. Resultatet visade att deltagarna upplevde sin viktminskning som positiv och att Itrims koncept fungerar bra. Deltagarna motiverades genom olika uppsatta mål, använde sig av olika strategier och upplevde ett bra stöd. Genom att gå på ett viktminskningsprogram känner personerna en stark samhörighet och ser sig själva som en del av en helhet. De känner sig inte ensamma i sin situation. Svårast är beteendeförändringen då den tar tid och kräver energi, men till hjälp använder deltagarna egna personliga strategier.

Lärare vill bli stöttade och sedda Tjugo lärares tankar om skolledarskap Sharon Elhanati Berlin   Studien tar avspark i den komplexa vardagsverklighet skolledare och lärare verkar i och avser att belysa vilka aspekter av skolledarskapet som ges betydelse när lärare beskriver sina förutsättningar för att uppleva meningsfullhet i arbetet.  Det empiriska underlaget utgörs av skriftliga berättelser samt intervjuer. Totalt medverkade 20 lärare. Studien är upplagd som en tematisk analys med en kvalitativ ansats. Analysen av lärarnas berättelser resulterade i ett antal skolledarskapsaspekter med betydelse för lärarna. Dessa aspekter kodades i fem teman som gavs betydelse: (1) att känna stöd, (2) att känna sig sedd, (3) att känna förtroende, (4) betydelsen av struktur samt (5) kompetens hos ledaren. Att känna stöd gavs betydelse av flest lärare, vilket kan antas bero på att skolledarstöd i synnerhet blir viktigt när läraruppdraget försvåras av den osäkerhet som genomgripande förändringar i skolan genererar. Studien bidrar med kunskap om vad som är viktigt för lärare i relation till sina ledare. Studien synliggör vidare ett behov av att sätta skolledarskapet på agendan ifråga om vad som egentligen ligger i uppdraget och aktualiserar en diskussion om på vilket sätt skolledaren kan skapa förutsättningar för att stötta lärarna på bästa tänkbara sätt. / Teachers want to be supported and acknowledged The thoughts of twenty teachers about school leadership      Sharon Elhanati Berlin   The study finds its beginning in the complexity of the everyday reality school leaders and teachers work in, and aims to illustrate which aspects of leadership are given significance when teachers describe their prerequisites to experience meaningfulness in their work. The empiric basis consists of written stories and interviews. In total, 20 teachers participated. The study is arranged as a thematic analysis with a qualitative research approach. The analysis of the stories resulted in clarifying a number of leadership aspects which hold significance for the teachers. These aspects were sorted into five main themes: (1) to feel/have support, (2) to feel acknowledged, (3) to feel trusted, (4) significance of structure and (5) leadership competence. To feel/have support was given significance by most teachers. The reason for this is assumed to be the high importance of leadership when the teaching assignment is made difficult/unclear due to insecurity generated by overall change in the school. This study offers new insights to what is important to teachers in relation to their school leaders. The study reveals a need to put school leadership on the agenda regarding what lies within the assignment and brings to date the query of how school leaders can create prerequisites to give the best possible support to the teachers.       Keywords: teachers, aspects of leadership, school leaders, meaningfulness, support

SAMMANFATTNING Syftet med studien var att undersöka vilka behov av stöd anhöriga till myelompatienter upplever att de har under den polikliniska behandlingsperioden. En kvalitativ metod med deskriptiv design användes och studien utfördes med hjälp av semistrukturerade intervjuer. Nio anhöriga till myelompatienter urvaldes specifikt med tanke på ålder, kön, relation till patienten och hur länge denne varit sjuk. En innehållsanalys av intervjuerna gjordes och de viktigaste fynden i denna studie var att informanterna uttryckte behov av olika typer av information från olika kanaler och att de hade behov av att samtala med någon om sin situation. Efterfrågan på medicinsk information återkom vid olika tillfällen under intervjuerna och det ansågs väsentligt att få veta när förändringar ägde rum i sjukdom och behandling. Informanterna ville ha varierad mängd information, från detaljerad till mer översiktlig sådan och framställan skulle vara muntlig, skriftlig eller både ock. Informanterna angav familj och vänner som samtalspartner men kunde även tänka sig personal och anhöriga till andra patienter. Behov uttrycktes både för att föra samtal enskilt och i grupp, vid varierad tidpunkt. Samtal sågs också som en möjlighet att få uttrycka egna behov och dela andras erfarenheter. Slutsats: Resultatet kan uppmärksamma mottagningar på att de behov av information och samtal som anhöriga ger uttryck för skulle kunna bemötas på ett bättre sätt genom att, på ett tidigt stadium av patientens sjukdom, erbjuda olika former av stöd för att tillgodose dessa behov. / ABSTRACT The aim of the study was to investigate the needs of relatives of patients with myeloma feel that they have during treatment on an outpatient ward. A qualitative approach with a descriptive design was used and the study was performed by doing semi-structured interviews. Nine relatives of patients with myeloma were specifically chosen with regard to age, sex, relationship to the patient and how long he/she had been ill. A content analysis of the interviews were made and the most important findings of this study was that relatives expressed the need for various types of information from various channels and that they had a need to talk to someone about their situation. Demand for medical information returned at different times during the interviews, it was considered essential to know when changes occurred in the illness and treatment. Relatives wanted a varied amount of information, from detailed to more summary and request would be oral, written or both kinds. Relatives specified family and friends as a partner to talk to but could even conceive of staff and relatives to other patients. Need expressed both in order to have talks individually and in groups, at varied times. Talks also were seen as an opportunity to express their needs and share others ' experiences. Conclusion: The result can make outpatient wards to pay attention to the needs for information and talks that relatives expressed could be addressed more effectively by, at an early stage of a patient's illness, provide various forms of assistance to meet these needs.

Abstract From the past few years in Sweden telecommunication business has been altered. Earlier when telecom industry was dominant in the market but now it is transformed in to more competitive market with further competitors and provides additional services. In Sweden TeliaSonera is one of the leading and superior telecommunication providers. Currently TeliaSonera is merged among two large companies such as Telia which was one of the outstanding telecommunication companies in all over Sweden and Sonera is the finish counterpart of Telia. TeliaSonera presently facilitate their customers as well as business customers by proving different communication services such as mobile telephony, mobile broadband, Broadband, fix telephony connection and TV. Regarding Customer support service the purpose of this study is to investigate the relationship among customers and telecommunication service providers, and in this study we emphasize on customer-support service concerning “The Role in Customer Relationships”. Our consideration is to find out the better relationship among telecommunication service providers and their customers. Additionally the role of Telia shop is also studied by taking interviews with Telia customer representative office (CRO) and Telia top management. Furthermore from theoretical perspective the research has been conducted through current literatures such as customer support service, relationship marketing, dominant logic, customer loyalty, complaining behavior and trigger model. Approximately all of the literatures are specify from customer viewpoint business processes intended for long lasting relationship. We have sufficient information concerning that how to get better and stand long lasting relationship with the customers in future. For the fruitful outcome we conducted this research by exploratory research method and also conducted interview with the help of open ended questionnaire and our target group was TeliasSonera Top management in Stockholm, manager of TeliaSonera shop in Karlstad city and also from 12 students of Karlstad University. The reason behind this was to know the role of TeliaSonera towards customer-support service as well as their customer experience and perception. Finally in the end we come up with the conclusion by the help of gathering qualitative information that the effective customer support-service can lead to long lasting relationship among customers and telecom sectors. Furthermore we also came to know in the end that superior quality customer support service assist to create more customers loyalty. That means customer-support service play one of the significant role between telecommunication service provider and customers. / LET-Project

No description available.

Background: Relatives are those persons who are closest to the patient, regardless of relationship and included into the patient´s life world. When a person is in a palliative stage this affects not only the patient but also the relatives, as it implies such a big change in life for all. The nurse has an important role for both the patient and the relatives.  Aim: The aim is to highlight the relative´s needs of support for palliative care.  Method: A literature review based on previous research. Ten articles were found, nine with a qualitative approach and one with both qualitative and quantitative approach.  Results: The analysis resulted in six themes, these were the result of the study. The six themes were, “to be seen an confirmed”, “good communication”, “continuous information”, “availability and continuity”, “to participate” and “to share responsibility with the staff”.  Conclusion: As a nurse we come in contact with relatives of patients in a palliative setting in any form. Our result is useful in all types of care not only in palliative care. It´s much a question of attitude in our performance and attitude is such a large and vital component in health care.

Abstract The aim of this study is to examine the relationship between customers and the telecommunication service provider regarding customer support service. The authors focus on customers support service as a tool of enhancing relationship between customers and telecommunication service provider and to come up with a “best practice” for the customer-support service in the telecom industry. The research has been conducted with recent relevant literature from academic viewpoint such as the relationship marketing, customer loyalty, customer dominant logic, customer support service and triggering factors for switching. After reviewing all of literatures authors have adequate knowledge how to enhance and sustain long term relationship with customers. Nearly every literature stipulates from customers perspective business operations for long term relationship. To accomplish research aim, authors conducted with an explorative research approach and with the help of a designed descriptive questionnaire which consist of seventeen close-ended and open-ended questions. The target group was sixteen master level students of Karlstad University who belong to nine different countries. From the interview, authors try to explore respondents’ experiences and acceptation from customer support service. Authors reached at the conclusion on the basis of collected qualitative information that the effective customer support service plays a vital role for enhancing the relationship between customers and telecom service providers. It is also evident throughout the research that the customer support service is the key link between the customer and the telecommunication service provider. / TeliaSonera

Revenue Management (RM) is an important tool for matching supply and demand by segmenting customers into different segments based on their willingness-to-pay and allocating scarce capacity to the different segments in a way that maximizes firm revenues. The benefits of RM are well accepted in the hospitality industry, and the technical aspects of RM form a rich analytical research stream. However, the research is missing a holistic examination of important elements of effective RM. The literature shows that market segmentation, pricing, forecasting, capacity allocation, IT use, organizational focus, aligned incentives, organizational structure, and education and training contribute to effective RM. We group these elements into two concepts: RM technical capability and RM social support capability and propose that these nine elements positively impact RM performance. We develop scales to measure our constructs and collect responses in the hotel industry. Our survey yields interesting results. In line with expectations, we find evidence that forecasting and organizational focus positively impact RM performance. On the other hand, the results show evidence that improved organizational structure negatively impacts RM performance. We provide a few explanations for this non-intuitive result and proposals for future research.

Although many businesses invest on e-commerce, some managers still have a mystery which setting up e-commerce website is almost the same as e-commerce. However, they do not spent extra time, money, and labors. The mistake is doomed to failure on e-commerce. The businesses operate e-commerce and a series of operational activities include inbound logistics, operations, outbound logistics, marketing and sales, and services must be implemented. The operational activities must be linked together tightly and implement carefully. By value chain, the study measures the implementation of e-commerce companies whether integrates every series of operational activities to enhance the value of products and create competitive advantage. Many studies discuss about how top managers should play a key role as business enterprises import a new information system, but few of them focus on top management support. The attitude and support of top manager will result in the success or failure. The study also found that manager¡¦s attitude and internet industry are the important factors of profit, and these will affect the top management support. If the business enterprises spent sufficient resources and effort in e-business processes and top managers support in action, we believe that staffs will try their best to achieve organizational goals

This study examines the relationship between career management and career advancement, and the moderating effects of mentoring support. Organizational career management practices (OCM) includes four dimensions (e.g. potential, feedback, succession, and development), which improve employees¡¦ skills and abilities, prepare them for higher level responsibility within the organization and contribute to career advancement. In addition, individuals, who are willing to manage their careers, have better awareness of themselves, developing appropriate strategies (e.g. networking, self nomination, increase visibility) to attain the opportunities of career advancement. Furthermore, mentoring support, such as providing challenging assignments, suggesting strategies for accomplishing work objectives, would enhance proteges¡¦ networking strength, and increase their visibility to powerful decision maker within the organization. It may moderate the relationship career management and career advancement. In this research, we use empirical data taken from 225 employees and through further data analysis we draw some research conclusions as follows. 1. The experiences of organizational career management facilitate the development of employees, and help them more realized their potential, which is related to career advancement. 2. Individual career management is positive related to career advancement. 3. Though hierarchical regression analysis, the results reveal that mentoring support is a moderator of organization career management, individual career management, career advancement.