Geen opsomming beskikbaar nie / No summary available / Industrial & Organisational Psychology / M. Com. (Industrial and Organisational Psychology)

Die studie foku.s op die verwantskap tussen sin vir koherensie as 'n intrinsieke hanteringsbron aan die een kant, en elk van streshantering, algemene gesondheid en sielkundige uitbranding aan die antler kant. Vraelyste wat hierdie veranderlikes meet is aan 200 bestuurders gegee om te voltooi. Die bevindinge van hierdie studie toon aan dat bestuurders met 'n hoi! sin vir koherensie goeie algemene gesondheid geniet. Die bestuurder met 'n hoi! sin vir koherensie behoon dus meer e.ffektief te junksioneer in die werksiruasie as die bestuurder met 'n lae sin vir koherensie. Voons is ook bevind dar 'n hoi! sin vir koherensie nie noodwendig aanleiding gee tot lae vlakke van stres of van sielkundige uitbranding nie. Aanbevelings word gedoen oor hoe om die negatiewe gevolge van stres en sielkundige uitbranding te venninder en algemene gesondheid te bevorder, ten einde die bestuurder se potensiaal optimaal benut. This study focuses on the relationship between sense of coherence as an intrinsic coping mechanism. and work stress, general health and psychological burnout. To measure these variables, questionnaires were completed by 200 managers. The findings of this study indicate that managers with a high sense of coherence experience good general health. The manager with a high sense of coherence should therefore junction more efficiently in a work situation·than the manager with a low sense of coherence. It was also found that a high sense of coherence does not necessarily lead to low levels of stress nor of psychological burnout. Recommendations are made on how to reduce the negative effects of stress and psychological burnout and how to improve general health in order to make optimal use of the manager's potential. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)

The changing work environment has caused individuals to revise and change their career decisions. This creates career uncertainty, which has become a widespread problem, particularly for students. When this problem is not addressed, it leads to career indecision, or less optimal choices which could influence career opportunities and quality of life. Career indecision could impact on organisations, resulting in problems such as person–job adjustment, lack of engagement and burnout. Although research on career uncertainty is available internationally, there is limited research on career uncertainty and its antecedents in the South African context. Career uncertainty can have short– and long–term effects on the individual. This study therefore contributes toward the gap in research on the antecedents of career uncertainty. Given that career uncertainty is a problem that individuals are constantly confronted with, it is important that the antecedents of this be investigated. The objectives of this study were to 1) conceptualise the antecedents of career uncertainty according to the literature; 2) determine if socio–demographic characteristics (gender, career guidance, help from parents, help from other individuals and work experience) are significant predictors of career uncertainty; 3) determine if personality characteristics (self–esteem, self–efficacy and neuroticism) are significant predictors of career uncertainty; 4) determine if career decision–making difficulties are significant predictors of career uncertainty; 5) determine if student burnout and student engagement are significant predictors of career uncertainty; and 6) determine if academic performance is a significant predictor of career uncertainty. A non–probability quota sample (N = 782) was used to investigate antecedents of career uncertainty in a sample of university students. Career uncertainty was measured by one item The changing work environment has caused individuals to revise and change their career decisions. This creates career uncertainty, which has become a widespread problem, particularly for students. When this problem is not addressed, it leads to career indecision, or less optimal choices which could influence career opportunities and quality of life. Career indecision could impact on organisations, resulting in problems such as person–job adjustment, lack of engagement and burnout. Although research on career uncertainty is available internationally, there is limited research on career uncertainty and its antecedents in the South African context. Career uncertainty can have short– and long–term effects on the individual. This study therefore contributes toward the gap in research on the antecedents of career uncertainty. Given that career uncertainty is a problem that individuals are constantly confronted with, it is important that the antecedents of this be investigated. The objectives of this study were to 1) conceptualise the antecedents of career uncertainty according to the literature; 2) determine if socio–demographic characteristics (gender, career guidance, help from parents, help from other individuals and work experience) are significant predictors of career uncertainty; 3) determine if personality characteristics (self–esteem, self–efficacy and neuroticism) are significant predictors of career uncertainty; 4) determine if career decision–making difficulties are significant predictors of career uncertainty; 5) determine if student burnout and student engagement are significant predictors of career uncertainty; and 6) determine if academic performance is a significant predictor of career uncertainty. A non–probability quota sample (N = 782) was used to investigate antecedents of career uncertainty in a sample of university students. Career uncertainty was measured by one item consisting of four categories: I am very sure; I know exactly what career I will pursue (n = 228), I am fairly sure what career I will pursue (n = 416), I am not sure at all which career I will pursue (n = 135) and I do not plan to follow a career (n = 3). For the objective of the study, categories one and two were grouped together with participants who were fairly certain which career they would follow, while participants in category three represented participants who were uncertain. Category four was not included as only three participants within that category answered. In total, 644 students were (fairly) certain, while 135 were uncertain. These two groups were enclosed as a dependent variable in the logistic regression. The results of this study showed that work experience influences career uncertainty to some extent. This is supported by previous research. Furthermore, it was found that self–esteem also influences career uncertainty to some degree. However, these two variables were only significant in the first steps of the logistic regression. Furthermore, the results showed that career decision–making difficulties share a significant relationship with career uncertainty. The study also found that significant antecedents of career uncertainty include: a lack of information about the decision–making process; a lack of information about occupations; inconsistent information due to internal conflict; a lack of information about ways of obtaining information; and inconsistent information due to external conflict. In conclusion, exhaustion, cynicism and dedication were also found to be significant antecedents of career uncertainty. Based on these results, this study suggests that student burnout and student engagement influence an individual’s level of career uncertainty. Recommendations were made for practice as well as for future research. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2012.

The changing work environment has caused individuals to revise and change their career decisions. This creates career uncertainty, which has become a widespread problem, particularly for students. When this problem is not addressed, it leads to career indecision, or less optimal choices which could influence career opportunities and quality of life. Career indecision could impact on organisations, resulting in problems such as person–job adjustment, lack of engagement and burnout. Although research on career uncertainty is available internationally, there is limited research on career uncertainty and its antecedents in the South African context. Career uncertainty can have short– and long–term effects on the individual. This study therefore contributes toward the gap in research on the antecedents of career uncertainty. Given that career uncertainty is a problem that individuals are constantly confronted with, it is important that the antecedents of this be investigated. The objectives of this study were to 1) conceptualise the antecedents of career uncertainty according to the literature; 2) determine if socio–demographic characteristics (gender, career guidance, help from parents, help from other individuals and work experience) are significant predictors of career uncertainty; 3) determine if personality characteristics (self–esteem, self–efficacy and neuroticism) are significant predictors of career uncertainty; 4) determine if career decision–making difficulties are significant predictors of career uncertainty; 5) determine if student burnout and student engagement are significant predictors of career uncertainty; and 6) determine if academic performance is a significant predictor of career uncertainty. A non–probability quota sample (N = 782) was used to investigate antecedents of career uncertainty in a sample of university students. Career uncertainty was measured by one item The changing work environment has caused individuals to revise and change their career decisions. This creates career uncertainty, which has become a widespread problem, particularly for students. When this problem is not addressed, it leads to career indecision, or less optimal choices which could influence career opportunities and quality of life. Career indecision could impact on organisations, resulting in problems such as person–job adjustment, lack of engagement and burnout. Although research on career uncertainty is available internationally, there is limited research on career uncertainty and its antecedents in the South African context. Career uncertainty can have short– and long–term effects on the individual. This study therefore contributes toward the gap in research on the antecedents of career uncertainty. Given that career uncertainty is a problem that individuals are constantly confronted with, it is important that the antecedents of this be investigated. The objectives of this study were to 1) conceptualise the antecedents of career uncertainty according to the literature; 2) determine if socio–demographic characteristics (gender, career guidance, help from parents, help from other individuals and work experience) are significant predictors of career uncertainty; 3) determine if personality characteristics (self–esteem, self–efficacy and neuroticism) are significant predictors of career uncertainty; 4) determine if career decision–making difficulties are significant predictors of career uncertainty; 5) determine if student burnout and student engagement are significant predictors of career uncertainty; and 6) determine if academic performance is a significant predictor of career uncertainty. A non–probability quota sample (N = 782) was used to investigate antecedents of career uncertainty in a sample of university students. Career uncertainty was measured by one item consisting of four categories: I am very sure; I know exactly what career I will pursue (n = 228), I am fairly sure what career I will pursue (n = 416), I am not sure at all which career I will pursue (n = 135) and I do not plan to follow a career (n = 3). For the objective of the study, categories one and two were grouped together with participants who were fairly certain which career they would follow, while participants in category three represented participants who were uncertain. Category four was not included as only three participants within that category answered. In total, 644 students were (fairly) certain, while 135 were uncertain. These two groups were enclosed as a dependent variable in the logistic regression. The results of this study showed that work experience influences career uncertainty to some extent. This is supported by previous research. Furthermore, it was found that self–esteem also influences career uncertainty to some degree. However, these two variables were only significant in the first steps of the logistic regression. Furthermore, the results showed that career decision–making difficulties share a significant relationship with career uncertainty. The study also found that significant antecedents of career uncertainty include: a lack of information about the decision–making process; a lack of information about occupations; inconsistent information due to internal conflict; a lack of information about ways of obtaining information; and inconsistent information due to external conflict. In conclusion, exhaustion, cynicism and dedication were also found to be significant antecedents of career uncertainty. Based on these results, this study suggests that student burnout and student engagement influence an individual’s level of career uncertainty. Recommendations were made for practice as well as for future research. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2012.

This dissertation attempts to understand the causes and levels of work stress and burnout in a department of the South African Public Service, by using three quantitative questionnaires, namely the ‘Work Experience Life Questionnaire’, ‘Maslach Burnout's Questionnaire’, and a ‘Biographical Questionnaire’. A qualitative questionnaire was administered to illicit in-depth responses in relation to the quantitative aspects of the study. The sample constituted of 341 senior officials whose positions ranged from Assistant Director to the Director-General. 231 quantitative questionnaires were completed, pointing to an acceptable response rate of 67.7%, which accounts for more than two thirds of the total study population. Qualitative questionnaires were emailed to 20 individuals, resulting in a returned response rate of 50%. A cross-sectional approach was adopted. The literature review was followed by an empirical investigation. The quantitativequalitative research approach, with a focus on Creswell's dominant-less-dominant model was used, where the quantitative phases were the dominant approach. A non-experimental approach was followed in the form of a cross-sectional study to examine the relationship between job stress and burnout in a specific time of study, by using the experience of Work and Life Circumstances Questionnaire (WLQ) and Maslach's Burnout (MBI-General Survey). In order to address the gaps with regards to the above-mentioned two questionnaires, a qualitative investigation was also conducted, where semi-structured questionnaires were sent to a number of officials. The qualitative survey was carried out to give an in-depth meaning to the quantitative data. It also extensively addressed the issues of organizational politics. / Hierdie verhandeling se hoof fokus is om die vlakke en oorsake van bestuurder stres en –uitbranding in ʼn departement van die Suid-Afrikaanse staatsdiens te ondersoek, deur gebruik te maak van 3 kwantitatiewe vraelyste (Ervaring van Werk en Lewens vraelys, Maslach se Uitbrandings vraelys, en ʼn biografiese vraelys), sowel as ʼn kwalitatiewe navorsings gedeelte. Vanuit ʼn populasie van 341 senior amptenare in poste vanaf assistentdirekteur tot Direkteur-generaal het 231 die vraelyste voltooi (67.7%). ʼn Kruis-seksionele benadering is toegepas. Hierdie studie voorsien ʼn in-diepte, en uitgebreide teoretiese perspektief en bespreking oor stres, werk stres, en werk uitbranding in die staatsdiens. In hoofstuk drie is ʼn in-diepte uiteensetting gegee oor die rol wat organisasie politiek in die werk organisasie speel. Meer spesifiek dui die literatuur oorsig aan dat daar ʼn sterk verhouding tussen organisasie politiek, werk stres en –uitbranding bestaan. ʼn Belangrike tekortkoming in hierdie oorsig is dat daar nie baie literatuur oor die onderwerp beskikbaar is nie en dat van die bronne ook baie verouderd is. Die literatuur studies, internasionaal en plaaslik, in hoofstuk vier, dui aan dat hoë vlakke van stres lei tot gesondheidsprobleme, wat dan ook kan lei tot hoë vlakke van personeelomset en –uitbranding in vroulike en manlike werknemers. Die literatuurstudie is opgevolg deur ʼn empiriese ondersoek. Die kwantitatiefkwalitatiewe navorsing benaderings, met ʼn fokus op Creswell se dominant-less-dominant model, waar die kwantitatiewe fases as oorheersende benadering gebruik is. ʼn Nieeksperimentele benadering is gevolg in die vorm van ʼn kruis-seksionele studie om die verhouding tussen werk stres en -uitbranding op een spesifieke tyd te bestudeer deur gebruik te maak van die ervaring van Werk- en Lewensomstandighede vraelys (WLV) en Maslach se Uitbrandings vraelys (MBI- Algemene Opname). Om die behoeftes van die twee vraelyste aan te spreek is ʼn kwalitatiewe ondersoek uitgevoer waar semi-gestruktureerde vraelyste aan ʼn aantal amptenare gestuur is. Die kwalitatiewe opname is uitgevoer om ʼn in-diepte betekenis aan die kwantitatiewe data te gee. Verder het dit ook die kwessies van organisasie politiek breedvoerig aangespreek. / Thesis (PhD)--University of Pretoria, 2014. / gm2014 / Psychology / Unrestricted

Depression is one of the most debilitating, widespread and costly health problems worldwide and has a high prevalence in almost every society. Research suggests that depression affects an individual‟s work engagement levels, burnout levels and the occurrence of stress-related ill health symptoms. However, it is unclear whether these findings would differ among individuals who reported that they suffer from depression and receive medical treatment for it, individuals who reported that they are unsure whether they suffer from depression, and individuals who reported that they do not suffer from depression. This study is quantitative in nature and a cross-sectional design was used. The study population consisted of 15 664 participants from several sectors in South Africa. The participants also differed in terms of gender, age, race, marital status, educational level, language and the province where they reside. The sample population was thus representative of the diverse population of South Africa. The SAEHWS, a self-report instrument based on the dual-process model of work-related well-being, was used to measure all constructs. The participants were divided into three groups, i.e. individuals who reported that they suffer from depression and are currently receiving medical treatment for depression, individuals who reported that they are uncertain whether they suffer from depression, and individuals who reported that they do not suffer from depression. Frequencies were used to determine the prevalence of depression in the three different groups and MANOVA (multivariate analysis of variance) was used to determine the significance of differences between the levels of work engagement, burnout and stress-related ill health symptoms of the three different groups (individuals who reported that they suffer from depression, individuals who reported that they are uncertain whether they suffer from depression, and those who reported that they do not suffer from depression). The results showed that 18,3% of the population reported that they suffer from depression and receive medical treatment for depression, 16,7% of the population reported that they are unsure whether they suffer from depression and 65% reported that they do not suffer from depression. Furthermore, it was found that depression significantly influences work engagement levels negatively and that it significantly influences burnout levels and the occurrence of stress-related ill health symptoms positively. This study will make organisations aware of the effect of depression on an individual‟s well-being and of the fact that depression is a factor to be reckoned with. Employers should consider ways to assist employees who suffer from depression and should learn how to act preventatively to decrease any further occurrence. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2011

The current work environment demands a lot from employees. Organisations implement strategies to reduce cost and increase productivity, often ignoring the well-being and needs of employees. Factors such as virtual offices are becoming a reality as cell phones, laptops, tablets and other technology make availability a reality 24 hours a day. This leads to employees being confronted with work wherever and whenever it is required. These factors can lead to distress or eustress or both. Some employees experience symptoms of burnout due to all these demands placed on them, yet others experience eustress. Work well-being is crucial to ensure that employees are engaged and committed to their job and contribute to the success of the organisation they are employed with. In the model of work-related well-being of Nelson and Simmons (2003), which will be discussed in this research, burnout is regarded as distress, while work engagement is regarded as eustress. The objective of this study is to determine whether a relationship exists between the dimensions of work-related well-being within selected sectors in South Africa – whether it leads to either burnout or work engagement and whether it is similar in different sectors. Various models can be used to explain these effects but for the purposes of this study the following models were consulted, namely the Comprehensive Model of Burnout and Engagement (COBE), the Effort-Recovery (E-R) Model and the Job Demand / Resources (JD-R) model. The participants in this study are educators and administrative personnel from tertiary education institutions (n = 1324), secondary schools (n = 1177), employees from the insurance industry (n = 613), and correctional services (n = 892). The measurement vii instruments used are the Maslach Burnout Inventory, the Utrecht Work Engagement Scale and the Job Demands-Resources Scale and the Organisational Stress Screening Tool (ASSET). The results indicate that there is a relationship between the dimensions of work-related well-being in different sectors and that it has great predictive value in different sectors. / MA (Industrial Psychology), North-West University, Potchefstroom Campus, 2013

Depression is one of the most debilitating, widespread and costly health problems worldwide and has a high prevalence in almost every society. Research suggests that depression affects an individual‟s work engagement levels, burnout levels and the occurrence of stress-related ill health symptoms. However, it is unclear whether these findings would differ among individuals who reported that they suffer from depression and receive medical treatment for it, individuals who reported that they are unsure whether they suffer from depression, and individuals who reported that they do not suffer from depression. This study is quantitative in nature and a cross-sectional design was used. The study population consisted of 15 664 participants from several sectors in South Africa. The participants also differed in terms of gender, age, race, marital status, educational level, language and the province where they reside. The sample population was thus representative of the diverse population of South Africa. The SAEHWS, a self-report instrument based on the dual-process model of work-related well-being, was used to measure all constructs. The participants were divided into three groups, i.e. individuals who reported that they suffer from depression and are currently receiving medical treatment for depression, individuals who reported that they are uncertain whether they suffer from depression, and individuals who reported that they do not suffer from depression. Frequencies were used to determine the prevalence of depression in the three different groups and MANOVA (multivariate analysis of variance) was used to determine the significance of differences between the levels of work engagement, burnout and stress-related ill health symptoms of the three different groups (individuals who reported that they suffer from depression, individuals who reported that they are uncertain whether they suffer from depression, and those who reported that they do not suffer from depression). The results showed that 18,3% of the population reported that they suffer from depression and receive medical treatment for depression, 16,7% of the population reported that they are unsure whether they suffer from depression and 65% reported that they do not suffer from depression. Furthermore, it was found that depression significantly influences work engagement levels negatively and that it significantly influences burnout levels and the occurrence of stress-related ill health symptoms positively. This study will make organisations aware of the effect of depression on an individual‟s well-being and of the fact that depression is a factor to be reckoned with. Employers should consider ways to assist employees who suffer from depression and should learn how to act preventatively to decrease any further occurrence. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2011

The current work environment demands a lot from employees. Organisations implement strategies to reduce cost and increase productivity, often ignoring the well-being and needs of employees. Factors such as virtual offices are becoming a reality as cell phones, laptops, tablets and other technology make availability a reality 24 hours a day. This leads to employees being confronted with work wherever and whenever it is required. These factors can lead to distress or eustress or both. Some employees experience symptoms of burnout due to all these demands placed on them, yet others experience eustress. Work well-being is crucial to ensure that employees are engaged and committed to their job and contribute to the success of the organisation they are employed with. In the model of work-related well-being of Nelson and Simmons (2003), which will be discussed in this research, burnout is regarded as distress, while work engagement is regarded as eustress. The objective of this study is to determine whether a relationship exists between the dimensions of work-related well-being within selected sectors in South Africa – whether it leads to either burnout or work engagement and whether it is similar in different sectors. Various models can be used to explain these effects but for the purposes of this study the following models were consulted, namely the Comprehensive Model of Burnout and Engagement (COBE), the Effort-Recovery (E-R) Model and the Job Demand / Resources (JD-R) model. The participants in this study are educators and administrative personnel from tertiary education institutions (n = 1324), secondary schools (n = 1177), employees from the insurance industry (n = 613), and correctional services (n = 892). The measurement vii instruments used are the Maslach Burnout Inventory, the Utrecht Work Engagement Scale and the Job Demands-Resources Scale and the Organisational Stress Screening Tool (ASSET). The results indicate that there is a relationship between the dimensions of work-related well-being in different sectors and that it has great predictive value in different sectors. / MA (Industrial Psychology), North-West University, Potchefstroom Campus, 2013

Changing working conditions in South Africa are currently characterised by various challenges to individuals in the workplace, such as affirmative action, voluntary severance packages and discharges. Discharges are often associated with employment insecurity and threatening loss of employment. Insecurity about employment can be very stressful to remaining workers after a discharge process. Their lack of control over what happens to them, can lead to high levels of stress and deteriorating attitudes in the workplace. Insecurity about employment may last for months or even years and could have a negative influence on not only the “mental health” of the individual worker, but also on their entire existence. A psychological approach to threatening loss of employment on its own is inadequate. The spiritual needs of human beings should also be taken into account. Therefore pastoral care and support should be available to people in order to help them to cope effectively with painful, frustrating and frightening situations. The threat of loss of employment requires a holistic approach to helping. At present holistic approaches include emphases on holistic medicine, meditation, prayer and the role of spiritual healing. Pastoral care is increasingly taking note of what is happening in the secular professions and how it can be supportive. This development challenges the practical theologian to be part of a multi-disciplinary approach when dealing with people who are subject to the threat of loss of employment. The aim of this study is to examine the possibilities of a holistic approach as part of pastoral support to persons experiencing threatening loss of employment. Although pastoral care can benefit from a multi-disciplinary approach to threatening loss of employment, this cooperation is not a simple or straightforward matter. Pastoral care is in need of guidelines for its relationship with psychology and for how to deal with faith in the counselling process. In order to provide some guidelines for pastoral care for individuals who feel a protracted threat of loss of employment, this study will make use of Gerkin’s model for pastoral care which will be brought into dialogue with a cognitive behavioural therapeutic model. Pastoral care should not focus on only “problem-solving”, but the counsellee should experience that healing takes place within the “pastoral relationship”. In this “relationship” the counsellee should always be reassured that human suffering cannot separate people from the love of God as it was revealed in Christ. Pastoral care may never lose sight of the Christian traditions that shaped its identity and should strive for an approach to counselling in which the Bible as testimony to God’s love is taken seriously. Pastoral care should take the lead in involving the Christian community in caring for one another and for the human needs in the wider community. A strong, healing Christian community that is open to the challenges and opportunities in secular society can make a contribution to a global partnership. / Dissertation (MA (Theology))--University of Pretoria, 2008. / Practical Theology / MA / unrestricted