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A matter of trust : A quantitative study dissecting individual predictors of trust, and one’s country of origin within a Swedish contextSchmidt, Viktor January 2017 (has links)
This thesis acts as an initial attempt to investigate how the relationship between one’s generational belonging, educational level, gender and membership in a variety of organizations on the matter of vertical and horizontal trust vary with one’s primary country of origin. Building on data from Riks-SOM 2014, it is shown that one’s primary country of origin not seem to have a unique effect on several of our selected variables on trust. Despite some variation amongst the variables, the results provide a picture of what in previous literature has been described as prosperous traits for the accumulation of trust amongst individuals still are of relevance within in the contemporary Swedish society. The primary focus is thus to be found at a micro-level. Also, the results show that the effect of one’s primary country of origin on our predictor variables is weaker than initially expected, leading to the rejection of some of our hypotheses. This does not indicate the absence of a trust-gap amongst Swedish citizens, as some results provide strength to such claims. However, the central point this thesis wishes to bring forth concerns that contemporary policy-makers should put its focus on promoting the importance of education post-high school level, and membership in certain organizations if the aim is to increase and promote trust for all within our contemporary Swedish society, as the logistic regression analyses here presented tells us a story of that such traits are beneficial for the accumulation of trust.
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An assessment of public servants' trust in management within a local municipality / Cuan FransmanFransman, Cuan January 2014 (has links)
Providing basic local administration has become one of a vast variety of priorities for all
municipalities within the South African context. Municipalities need to be instrumental in
South Africa’s socio- economic upliftment against issues like poverty and
underdevelopment because government policy requires municipalities to play a
developmental role. Taking cognizance of the transformational changes within the
South African government, the local government, within its three categories, inherited
growing responsibility for basic service delivery. This was primarily because the
democratic South Africa has inherited a public sector marred by fragmented and gross
inequalities at all levels of government activity (Mathekga & Buccus, 2006). The
effectiveness of good local governance may rely on the capacity of local government
structures, participative of municipal leadership and employees, to provide an integrated
development approach to social and economic development issues and to supply
essential services congruent with the needs and desires of the local communities (The
Institute for Democracy in Africa, 2010). Municipalities need to be in a position to
identify and prioritise local needs, determine adequate levels of services and allocate
necessary resources to the public (COGTA, 2009c).
The role of local government in, amongst other things, is to promote a better life for all
by creating jobs, alleviating poverty, which is imperative in achieving a prosperous
civilization. The transformation of local government, as it stood during the apartheid
period, was aimed at removing the racial basis of government and making it a
mechanism for the integration of society and the redistribution of municipal services
from the rich to the poor. Thus, local government is the key site of delivery and
development and is central to the entire transformative project of the new South Africa.
In order for any municipality to be accountable for delivering a basic human right
towards local communities, as stipulated in the Constitution of 1996, it is imperative that
the relationship between the internal stakeholders of the local municipality is sound. The test would be to see how the municipal employees’ perception of trust influences the
trust relationship between employees and managers in the local government sphere.
Taking cognizance of the manner in which local government mechanisms and its
related structures are administered, the research will aim to establish how important the
vertical trust relationship between municipal employees and managers is, as a
contributing factor for effective service delivery to its communities. Attention will focus
on the conceptualization of vertical trust between employees and managers within local
government in South Africa as well as to determine whether municipalities’ performance
indeed have a link with vertical trust relationship between the relevant employees and
managers. This will be explained within a broader perception by focusing on relevant
theories of trust, which include the theories related different types- and dimensions of
trust, and influence of the trust relationship within the local government sphere.
The research focused on the performance of a Category B municipality within the
geographic area of the Western Cape, and how the vertical trust relationship between
employees towards managers and the subsequent performance of the municipalities
would influence effective service delivery. A Category B municipality within the Eden
district was identified as an institution that, within the broader government sphere, has
been complimented and accolade due to continuous improvements in service delivery
over the last few years. Five dimensions were examined by conducting a survey in
order to establish the perceptions of municipal employees relating to the dimensions of
job satisfaction, employee empowerment, communication, management reporting and
performance management. These perceptions were assessed by interpreting the
responses of (N = 205) respondents from the Category B municipality.
The main finding was that the respondents were very negative towards how they
experience the five dimensions within the Category B municipality. Based on the
internal consistency of the five dimensions, the results of the research were of concern
as a significant part of the respondents portrayed some sort of animosity towards how
they perceived and responded to the statements. This is contrary to the Category B municipality’s continuous and improved financial performance and non-existent service
delivery protests, as compared to other municipalities within the geographical area of
the Western Cape. This research highlighted that, although the attitudes towards most
of the statements were negatively experienced by the respondents, the Category B
municipality still managed to get accolades for continuous and improved financial
performance and non-existent service delivery protests. The revelations from the
respondents highlight a sense of effective and efficient performance by the category B
municipality with a mainly negative workforce. This poses a concern as to the
proposition of this research in terms of how significant the role of such trust between
affected parties play within the dynamics of this Category B municipality. The primary
reason for this observation relates to the researcher’s view that it has become critical for
management to get personally involved in managing the emotional part of its
employees, in order to ignite a sense of belonging to the municipality where employees
will put renewed emphasis on the trust towards all levels of the organizational hierarchy.
It can be concluded that, in order for vertical trust to be of significance within the
dynamics of this Category B municipality, the concept of vertical trust relationship can
be nurtured by employing a working environment based on mutual respect, dignity,
cooperation and honest communication. / MBA, North-West University, Potchefstroom Campus, 2014
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An assessment of public servants' trust in management within a local municipality / Cuan FransmanFransman, Cuan January 2014 (has links)
Providing basic local administration has become one of a vast variety of priorities for all
municipalities within the South African context. Municipalities need to be instrumental in
South Africa’s socio- economic upliftment against issues like poverty and
underdevelopment because government policy requires municipalities to play a
developmental role. Taking cognizance of the transformational changes within the
South African government, the local government, within its three categories, inherited
growing responsibility for basic service delivery. This was primarily because the
democratic South Africa has inherited a public sector marred by fragmented and gross
inequalities at all levels of government activity (Mathekga & Buccus, 2006). The
effectiveness of good local governance may rely on the capacity of local government
structures, participative of municipal leadership and employees, to provide an integrated
development approach to social and economic development issues and to supply
essential services congruent with the needs and desires of the local communities (The
Institute for Democracy in Africa, 2010). Municipalities need to be in a position to
identify and prioritise local needs, determine adequate levels of services and allocate
necessary resources to the public (COGTA, 2009c).
The role of local government in, amongst other things, is to promote a better life for all
by creating jobs, alleviating poverty, which is imperative in achieving a prosperous
civilization. The transformation of local government, as it stood during the apartheid
period, was aimed at removing the racial basis of government and making it a
mechanism for the integration of society and the redistribution of municipal services
from the rich to the poor. Thus, local government is the key site of delivery and
development and is central to the entire transformative project of the new South Africa.
In order for any municipality to be accountable for delivering a basic human right
towards local communities, as stipulated in the Constitution of 1996, it is imperative that
the relationship between the internal stakeholders of the local municipality is sound. The test would be to see how the municipal employees’ perception of trust influences the
trust relationship between employees and managers in the local government sphere.
Taking cognizance of the manner in which local government mechanisms and its
related structures are administered, the research will aim to establish how important the
vertical trust relationship between municipal employees and managers is, as a
contributing factor for effective service delivery to its communities. Attention will focus
on the conceptualization of vertical trust between employees and managers within local
government in South Africa as well as to determine whether municipalities’ performance
indeed have a link with vertical trust relationship between the relevant employees and
managers. This will be explained within a broader perception by focusing on relevant
theories of trust, which include the theories related different types- and dimensions of
trust, and influence of the trust relationship within the local government sphere.
The research focused on the performance of a Category B municipality within the
geographic area of the Western Cape, and how the vertical trust relationship between
employees towards managers and the subsequent performance of the municipalities
would influence effective service delivery. A Category B municipality within the Eden
district was identified as an institution that, within the broader government sphere, has
been complimented and accolade due to continuous improvements in service delivery
over the last few years. Five dimensions were examined by conducting a survey in
order to establish the perceptions of municipal employees relating to the dimensions of
job satisfaction, employee empowerment, communication, management reporting and
performance management. These perceptions were assessed by interpreting the
responses of (N = 205) respondents from the Category B municipality.
The main finding was that the respondents were very negative towards how they
experience the five dimensions within the Category B municipality. Based on the
internal consistency of the five dimensions, the results of the research were of concern
as a significant part of the respondents portrayed some sort of animosity towards how
they perceived and responded to the statements. This is contrary to the Category B municipality’s continuous and improved financial performance and non-existent service
delivery protests, as compared to other municipalities within the geographical area of
the Western Cape. This research highlighted that, although the attitudes towards most
of the statements were negatively experienced by the respondents, the Category B
municipality still managed to get accolades for continuous and improved financial
performance and non-existent service delivery protests. The revelations from the
respondents highlight a sense of effective and efficient performance by the category B
municipality with a mainly negative workforce. This poses a concern as to the
proposition of this research in terms of how significant the role of such trust between
affected parties play within the dynamics of this Category B municipality. The primary
reason for this observation relates to the researcher’s view that it has become critical for
management to get personally involved in managing the emotional part of its
employees, in order to ignite a sense of belonging to the municipality where employees
will put renewed emphasis on the trust towards all levels of the organizational hierarchy.
It can be concluded that, in order for vertical trust to be of significance within the
dynamics of this Category B municipality, the concept of vertical trust relationship can
be nurtured by employing a working environment based on mutual respect, dignity,
cooperation and honest communication. / MBA, North-West University, Potchefstroom Campus, 2014
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Investigating the relationship between interpersonal trust and innovation within a petrochemical organisationJearey, Andrew David January 2012 (has links)
It is generally accepted that innovation of product, services and/or technologies, whether gradual or radical, is a source of competitive advantage for new and existing businesses. Adapting to changes in a volatile global market environment is a prerequisite for the sustainability of any business. The primary objective of this study is to explore the relationship between the cognitive, affective, lateral and vertical dimensions of interpersonal trust and organisational innovativeness within the Sasol Polymers, Chlor Alkali Business. In order to achieve the abovementioned objective, a literature review was conducted and a quantitative study undertaken using a target group of 189 individuals within the business. Primary data collection was undertaken in the form of a questionnaire which was compiled using items from standardised questionnaires published by previous researchers.
Interpretation of the data revealed that the respondents are only moderately positive about the levels of interpersonal trust and organisational innovativeness within the business. In addition to this, although no causal relationship is implied, the research results revealed a practically significant positive correlation between the overall lateral, vertical, cognitive and affective-based trust constructs and the overall organisational innovativeness construct.
The recommendation of this study centres on reinforcing all three facets of the trustworthiness construct mentioned in Meyer et al.’s (1995) model by constantly reminding people of the importance of “living” the Sasol Values. In addition to trustworthiness, the concept is further bolstered by firstly, ensuring that the competency and skills set gaps are identified and rectified, secondly, by continuously demonstrating caring behaviours and, thirdly, by ensuring that all interactions are governed by a set of accepted ethical behaviours. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2013
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Investigating the relationship between interpersonal trust and innovation within a petrochemical organisationJearey, Andrew David January 2012 (has links)
It is generally accepted that innovation of product, services and/or technologies, whether gradual or radical, is a source of competitive advantage for new and existing businesses. Adapting to changes in a volatile global market environment is a prerequisite for the sustainability of any business. The primary objective of this study is to explore the relationship between the cognitive, affective, lateral and vertical dimensions of interpersonal trust and organisational innovativeness within the Sasol Polymers, Chlor Alkali Business. In order to achieve the abovementioned objective, a literature review was conducted and a quantitative study undertaken using a target group of 189 individuals within the business. Primary data collection was undertaken in the form of a questionnaire which was compiled using items from standardised questionnaires published by previous researchers.
Interpretation of the data revealed that the respondents are only moderately positive about the levels of interpersonal trust and organisational innovativeness within the business. In addition to this, although no causal relationship is implied, the research results revealed a practically significant positive correlation between the overall lateral, vertical, cognitive and affective-based trust constructs and the overall organisational innovativeness construct.
The recommendation of this study centres on reinforcing all three facets of the trustworthiness construct mentioned in Meyer et al.’s (1995) model by constantly reminding people of the importance of “living” the Sasol Values. In addition to trustworthiness, the concept is further bolstered by firstly, ensuring that the competency and skills set gaps are identified and rectified, secondly, by continuously demonstrating caring behaviours and, thirdly, by ensuring that all interactions are governed by a set of accepted ethical behaviours. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2013
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Socialtjänsten "kidnappar" muslimska barn : En kvalitativ studie om hur spridningen av desinformation påverkar socialsekreterares arbete med barn och unga / Social services "kidnaps" muslim children : A qualitative study of how the spread of disinformation affect the work of social workers operating within the child-welfare systemAronsson, Hilda, Taneo Zander, Jennifer January 2023 (has links)
Denna studie undersöker hur desinformationskampanjen mot socialtjänsten har påverkat socialsekreterares arbete, framför allt i möten med klienter. Empiriskt material har samlats in genom sju semistrukturerade intervjuer med yrkesverksamma socialsekreterare inom området barn och unga. Intervjumaterialet analyserades därefter genom en tematisk analys. Utifrån den tematiska analysen kunde fyra huvudteman urskiljas, vilka innefattar socialtjänstens arbetssätt, bemötande av klienter, förtroende gentemot socialtjänsten samt desinformationskampanjens spridning och möjliga åtgärder. Studien visar på att socialsekreterare upplever att desinformationskampanjens påverkan på deras arbete inte är helt tydlig, men att de har vissa erfarenheter från klientmöten som tros kunna kopplas till desinformationskampanjen. Studien belyser även att det finns ett bristande förtroende för socialtjänsten bland klienter samt en redan existerande negativ syn på myndigheten. Desinformationskampanjen tros bidra till denna negativa uppfattning ytterligare. Studien visar på att klienters förtroende för socialtjänsten är av vikt för att socialsekreterarna ska kunna genomföra sina utredningsarbeten. Därmed behöver åtgärder för att motverka spridningen av desinformation samt förtroendeskapande insatser implementeras. Studien visar att socialsekreterarna, genom klientmöten, kan bemöta fördomar och okunskap om socialtjänsten på individnivå. Dock krävs även insatser på högre nivåer för att kunna åstadkomma en allomfattande inverkan på allmänhetens inställning till socialtjänsten. / This study examines how the disinformation campaign aimed towards social services in Sweden has affected the work of social workers, specifically in regards to meetings with service-users. The empirical data has been collected through seven semi-structured interviews with professional social workers who operate within the Swedish child-welfare system. The data was analyzed through thematic analysis. From the thematic analysis four main themes could be identified, which include how social services operate, meetings with service-users, trust towards social services and the spread of the disinformation campaign and possible measures. The study shows that the social workers rarely have experienced any particular effects in their work that could be directly tied to the disinformation campaign. However, they shed light on some instances in meetings with service-users that could potentially be connected to the disinformation campaign. The study also highlights that distrust among service-users towards social services exists and that an already-existing negative perception of social services prevails. The spread of the disinformation campaign is believed to further contribute to this poor perception. The study shows that trust among service-users towards social services is of high importance in order for social workers to be able to execute their tasks. Thus, measures towards counteracting the spread of desinformation as well as measures towards creating trust must be implemented. The study highlights that social workers, through one-on-one meetings with service-users, have the ability to directly respond to prejudice and lack of knowledge in regards to social services among service-users. However, measures on larger scales must also be implemented in order to achieve a comprehensive impact on the public’s perception of social services.
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