The aim of this thesis was to study social workers’ coping strategies when confronted with a stressful work environment. The focus was on which coping strategies the social workers practiced when they felt overstrained in correlation with work demands. This paper was conducted with qualitative research using the theory Sense of coherence, literature search and semi-structed interviews. Six social workers working in social services were interviewed. We found that structure and explicitness conduced to decrease social workers stress level. Another finding was that social workers used coping strategies such as overtime work, to cope with their work stress. These strategies worked temporarily, but applying them over a long time was not sustainable. Other coping strategies were distance yourself from your clients. Expressing your feelings to your co-workers was a significative coping strategy.

Child sexual abuse has occurred since the beginning of human history. Physical and emotional abuse as well as neglect was known to people, but child sexual abuse was hidden because of the social restriction surrounding sexual contact with children. Even though reporting is now more socially accepted, it is still difficult to determine the prevalence of child sexual abuse, because it remains under-reported. Sexual abuse of a child is highly complicated and has various effects on a child and the functioning of the child. The goal of the research was to explore the experiences of designated social workers working with cases of alleged child sexual abuse in the South African context. A qualitative research approach was utilised in order to obtain the information of their personal experiences as designated social workers working with cases of alleged child sexual abuse. The data was collected through semi-structured interviews, guided by an interview schedule. Snowball sampling was used to select designated social workers working at child protection organisations and the Department of Social Development in the Western Cape. Ten participants (all female) formed the sample for the study. The research is based on the personcentred theory, developed by Carl Rogers (1961) (Corey, 2013:159). This theory implies that people’s experiences and perceptions will be their reality (Henderson & Thompson, 2011:191). The findings of the study suggested that the role and responsibilities of designated social workers are to do prevention work, to be the first response, to ensure that the abuse is reported, to provide support and empowerment to the child and family concerned and also to do risk and safety assessments to assess the likelihood that the abuse occurred. Designated social workers also need to investigate the child’s circumstances and establish whether the child is in need of care and protection and they must safeguard the child either through a safety plan or finding the child a suitable and safe placement. Furthermore, it was found that the fundamental skills and principles of social work support designated social workers and that the more years of experience designated social workers have, the more confident they feel when they must work with cases of alleged child sexual abuse. Additional training for designated social workers working with cases of alleged child sexual abuse is also necessary. Designated social workers face many challenges when working with cases of alleged child sexual abuse. Designated social workers reported that working with the police can be challenging, organisations and departments often work in isolation, challenges are being faced at medical centres, child sexual abuse is a silent crime that is being hidden away, there is a lack of resources, designated social workers deal with many challenging emotional experiences, staff turnover is a reality, there are limitations in the child protection system and community and family characteristics are risk factors for child sexual abuse. Supportive factors for designated social workers when they must deal with cases of alleged child sexual abuse include good supervision, peer support, support from social auxiliary workers, organisational protocols and guidelines and the South African legislation. Designated social workers feel that they do have the ability to make a difference. / Mini Dissertation (MSW)--University of Pretoria, 2019. / Social Work and Criminology / MSW / Unrestricted

Current statistics show an alarming number of children entering the South African children’s court system annually. Yet little to no research has been conducted involving children who actually attend children’s court within the South African context, specifically since the promulgation of the new Children’s Act 38 of 2005. Consequently, very little knowledge regarding these children’s experiences and where the court system may be failing them exists. Statutory intervention with children in the middle-childhood phase is based on the premise that such intervention is in the best interest of the child. The process begins with the assignment of a social worker who is tasked with conducting a comprehensive investigation into the child’s life. Once this investigation has been finalised, the child and all relevant parties will attend children’s court where a final decision will be made regarding the child’s future care. The question arises how children experience children’s court procedures and whether there are areas where improvement would be warranted, especially since heavy caseloads often result in postponements which could exacerbate any negative experiences. With a view to gaining insight into middle-childhood children’s experience of children’s court procedures, the researcher conducted a qualitative, applied study using a collective case study design. Two literature studies form the knowledge base of the study, where the first explores the various areas of development in middle childhood and the second the children’s court process, with specific reference to the relevant legislation and polices underlying this process. In-depth interviews with nine children in the middle-childhood phase who had been exposed to children’s court procedures allowed the researcher to gather data from the children’s perspectives, rather than from the perspective of professionals as is the case in the majority of other studies. This empirical study contributed to the knowledge base by providing evidence that children are not by any means adequately prepared for children’s court and do not meaningfully participate in the process. Furthermore, empirical evidence revealed that children in middle childhood often associate negative emotions – notably fear, sadness and anger – with children’s court procedures. From this empirical study, it was concluded that social workers need to take responsibility for ensuring that children are comprehensively prepared for court procedures. Furthermore, steps need to be taken to enhance children’s level of participation throughout the entire process. / Dissertation (MSW)--University of Pretoria, 2013. / lmchunu2014 / Social Work and Criminology / unrestricted

The goal of the study was to explore the perceptions of social workers regarding their role in aftercare and reintegration towards substance-dependent persons. The research was about the quest to unlock the perceptions that social workers, both in the employ of the Gauteng Department of Social Development and SANCA, have about their role in aftercare and reintegration services. Hence, the research approach followed was qualitative. Due to the nature of the study, the researcher used focus group interviews for data collection. An interview schedule, with guiding questions, was prepared in advance. The research also aimed to make comparisons between the Gauteng Department of Social Development and SANCA findings. Consequently, two focus group interviews were conducted for Gauteng Department of Social Development and SANCA, respectively. The findings from the two focus groups conducted were packaged in three sections, namely, findings from Gauteng Department of Social Development, from SANCA Eersterust and the combined data. The key findings from the Gauteng Department of Social Development were that aftercare services were viewed as motivation of clients and providing emotional support. The causes of substance abuse relapse were due to a lack of support, boredom and stigma. There was limited knowledge amongst social workers on how relevant legislation and policies link up with aftercare and reintegration services. There was a lack of manuals or guidelines on how aftercare and reintegration services should be rendered, and lastly, there was a view from social workers that the Department of Social Development should play a leading role on issues of aftercare and reintegration services. The key findings from SANCA were that aftercare and reintegration services were more about a holistic approach. The causes of substance abuse relapse were mainly about triggers and lack of social infrastructure. The stumbling blocks for effective aftercare and reintegration services were part of an external locus of control, shortage of skills development centres and inadequate services in treatment centres. Aftercare and reintegration services should include assessment, support groups for clients and families, skills development programmes and referrals. Lastly, the role of social workers when it came to aftercare and reintegration services included case management and support. The role of the social workers both from the Gauteng Department of Social Development and SANCA according to the participating social workers were as follows: resource management, therapy, empowerment, case management and support. Recommendations were made for effective aftercare and reintegration services and for future research. The recommendations for effective aftercare and reintegration services were: (1) aftercare and reintegration services should include in their programmes sessions and activities on emotional support and motivation; (2) the holistic approach should be adopted when rendering aftercare and reintegration services to substance-dependent persons; (3) the Department of Social Development should take the lead on issues of aftercare and reintegration services and should be supported by NGOs; (4) social workers were best located and more effective as case managers for substance abuse and aftercare and reintegration services in particular; (5) specialisation of social workers in the field of substance abuse was recommended; (6) there was a need for workshops for social workers in the substance abuse field to be trained about relevant policy and legislation in the sector; (7) there was a need for a manual from the Gauteng Department of Social Development and SANCA which should sketch out the process and procedures of rendering aftercare and reintegration services to recovering substance-dependent persons. The recommendations for future research were that this study was based on social workers from the Gauteng Department of Social Development and social workers from SANCA within the jurisdiction of the Tshwane area. It was recommended that a study be conducted in other areas of South Africa to make comparisons of the data. It was established that there were various legislation and policies which deal with issues of aftercare and reintegration services. There was however, a need to determine whether such legislation and policy were in line with the needs of the substance dependent people. Lastly, it was also recommended that there should be more scientific enquiry on issues of aftercare and reintegration services in substance-dependent persons in South Africa. / Dissertation (MSW)--University of Pretoria, 2013. / lmchunu2014 / Social Work and Criminology / unrestricted

Thesis advisor: Mary E. Walsh / Non-academic factors significantly impact the achievement of students living in poverty (Ladd, 2012; Rothstein, 2010), with experts arguing for a systemic approach to address the complex factors associated with the growing opportunity gap (Bryk et al., 2010; Walsh & Murphy, 2003). In response, the integrated student support (ISS) model has emerged as one effective school-based method (Moore et al., 2017). Notably, both school social workers (SSWs) and school counselors are uniquely positioned to implement ISS models (Olsen, 2016; Teasley & Richard, 2017). School social work reflects a history of working primarily within the family and mental health domains, utilizing community partnerships to deliver intensive interventions to individual, at-risk students (Kelly et al., 2015a). Meanwhile, school counseling reflects a history of emphasizing the academic and social-emotional domains, utilizing individual, whole-school prevention and early intervention (Galassi & Akos, 2012). There is, however, little research on how these distinct professional histories influence systemic intervention implementation. Sequential explanatory mixed methods analyses examined how SSWs and school counselors implemented one systemic ISS model, City Connects, in high-poverty urban schools. Quantitative analyses examined the developmental domain (academic, mental health, family), intensity level (prevention/early, intensive intervention), and provider (school, community, Coordinator) of service referrals to determine differences depending on profession, while controlling for years of practice with City Connects and number of students served. Qualitative analyses bolstered quantitative findings. Post-hoc quantitative analyses further explored outcomes. Findings revealed no differences between school social workers’ and school counselors’ referrals across developmental domains, intensity levels, and service providers, irrespective of the number of years of practice and number of students served. Both professions believed the City Connects model increased the range of their responsibilities, impact on students, and satisfaction compared to their previous, more traditional roles. SSWs reported spending more time supporting families than school counselors in post-hoc analyses. Codified models of practice, like City Connects, may reduce potential practice differences associated with profession, develop and shift professional dispositions, encourage mindset shifts, and increase perceptions of increased impact and satisfaction. / Thesis (PhD) — Boston College, 2021. / Submitted to: Boston College. Lynch School of Education. / Discipline: Counseling, Developmental and Educational Psychology.

Magister Philosophiae - MPhil / The thesis focuses on the choice of technique as a key component in creating viable enterprises, including those controlled by their worker-members. A theoretical model of the choice of technique is presented, with its roots in the works of Pasinetti and others. Then a picture of the technological opportunities in the brick making industry is constructed through analyzing the actual technical choices made by a sample of firms in the industry. Implications for worker controlled enterprises are drawn throughout. The choice of technique function is shown to be more complex than is usually assumed. In the presence of uncertainty an enterprise has to search for a viable operating space rather than an optimum position.. The decision making criteria are firm specific decision rules built up over time. As such the enterprise can be viewed as 'embodied learning', with the power relations which characterise all social organisations. When making a choice, the enterprise has to reconcile the conflicting requirements of the technological system, the effective demand criteria and the the context in which the technique will operate. A key component of this context is the nature of the enterprise, the learning embodied in it, and the resources it possesses. The specific conditions within a worker controlled enterprise require changes to the institutional framework in which they can be successful. These are directly related to the distribution of income and the nature of the organisation of production. The former affects the capacity of a worker controlled enterprise to acquire human and physical resources required to invest in new techniques. The latter relates to the establishment of efficient management structures. The choice of technique in a sample of firms in the brick making industry in the Western Cape is investigated, and the technological opportunities and constraints analyzed. It is shown that smaller mechanised concrete masonry techniques seem to hold the most potential for a worker controlled enterprise under certain conditions. These conditions include particular state policies to foster the housing delivery systems geared towards small building contracts and squatter upgrading. These have to be supplemented with appropriate financing strategies and the provision of serviced land. The ability of worker controlled enterprises to attract efficient management skills will most probably depend on their capacity to integrate horizontally, and in so doing create economies of scale in the provision of managerial resources. The viability of an enterprise will ultimately depend on whether it is able to adopt a technique which can deliver the products wi th appropriate char act.erLst i cs , to a market segment which requires products of that nature at the cost required. In the Western Cape that growing market seems only to be possible in the sectors where housing is currently not affordable. Therefore, lack of effective demand places a limit on the viability of new enterprises until such time as state policies and the institutional context of land use and availability have been addressed.

For companies operating within the garment manufacturing industry, having frequent downtimes in their production flows is an extremely common issue. In this context, a balanced production line is required to prevent high waiting times due to limited productive capacity. A well-balanced assembly line allows products to be produced in an optimum time while using less resources, such as machines, materials, or labour, since the right number of products is produced with the exact amount of resources, thus generating savings in production costs. This paper seeks to foster optimum resource allocation through the line balancing tool. Finally, to define a work methodology, best practices were selected, and a procedures manual was developed focusing on Standardization. Both tools were implemented after implementing changes to the company culture by means of the Employee Empowerment tool. As a result of this implementation, workers acquired greater accountability and control over the resources, methods, and equipment of their work areas. After the proposed improvements had been deployed, the company reported an increase of over 20% in production line quality, performance, and efficiency.

Objective: The Paducah Gaseous Diffusion Plant (PGDP) became operational in 1952; it is located in the western part of Kentucky. We conducted a mortality study for adverse health effects that workers may have suffered while working at the plant, including exposures to chemicals. Materials and Methods: We studied a cohort of 6820 workers at the PGDP for the period 1953 to 2003; there were a total of 1672 deaths to cohort members. Trichloroethylene (TCE) is a specific concern for this workforce; exposure to TCE occurred primarily in departments that clean the process equipment. The Life Table Analysis System (LTAS) program developed by NIOSH was used to calculate the standardized mortality ratios for the worker cohort and standardized rate ratio relative to exposure to TCE (the U.S. population is the referent for age-adjustment). LTAS calculated a significantly low overall SMR for these workers of 0.76 (95% CI: 0.72-0.79). A further review of three major cancers of interest to Kentucky produced significantly low SMR for trachea, bronchus, lung cancer (0.75, 95% CI: 0.72-0.79) and high SMR for Non-Hodgkin's lymphoma (NHL) (1.49, 95% CI: 1.02-2.10). Results: No significant SMR was observed for leukemia and no significant SRRs were observed for any disease. Both the leukemia and lung cancer results were examined and determined to refect regional mortality patterns. However, the Non-Hodgkin's Lymphoma finding suggests a curious amplification when living cases are included with the mortality experience. Conclusions: Further examination is recommended of this recurrent finding from all three U.S. Gaseous Diffusion plants.

This study examines the levels and drivers of employee engagement in a South African organisation that distributes personal protection equipment. The organisation relies on its human resources to retain a competitive advantage in the industry. An understanding of employee engagement is essential for the attraction of new talent and the retention of existing employees. The researcher employed a mixed method design, incorporating both quantitative and qualitative methods. A survey was sent to all employees to determine levels of engagement. It was followed by focus groups to probe deeper into the survey results. The findings of the survey and the focus groups are contradictory. The survey results indicate that respondents are engaged within the workwear distribution company, whilst the findings of the focus groups depict a different narrative. The researcher believes that participant responses to the different methodologies explains this contradiction. The survey contained a number of closed-ended statements, where participants were required to tick a particular box, indicating their responses. The researcher believes that this approach was very clinical and elicited certain responses. Furthermore, participants might not have felt comfortable sharing their true feelings in writing. The approach to the focus group was very interactive and the researcher posed open-ended questions to the participants. This approach was organic and participants might have felt more comfortable sharing their feelings and views in this forum. The study revealed that a work environment characterised by poor communication and conflict impacted negatively on employee engagement. It also revealed that the organisation is characterised by an autocratic leadership style whereby top management make the decisions and are not open to suggestions from employees. While support between co-workers was acknowledged, relationships were also described as strained and that there is no synergy between departments. Maintaining positive relationships with management and co-workers are vital drivers to achieving increased employee engagement. Although these findings are particular to one organisation, they will hopefully assist other organisations to expand their understanding of employee engagement and thus refine their employee engagement strategies.

The problem of inclusivity in the workplace has been globally acknowledged as a challenge for employees living with disabilities. The objective of this study was to explore the experiences of employees living with disabilities in the South African Police Service (SAPS). Globally, there has been a lot of research conducted on diversity in the workplace; however, research on inclusivity is a rather new phenomenon. A theoretical model on inclusion and diversity in work groups is presented as a framework, which offers insight into the experiences that contribute to feelings of inclusion for a diverse workforce. This model identifies potential contextual factors and outcomes of inclusion. This study further defines inclusion and disability and provides literature on the barriers employees living with disabilities encounter once employed, as well as support structures that could enhance inclusivity for these employees. The study used a qualitative, explorative approach. Fifteen employees of the SAPS were selected for participation, based on their disability type as per the research criteria. A purposive convenient sampling approach was used to identify employees with disabilities, taking into consideration hearing, visual, physical and mobility impairments. Participants varied in age, gender and race and came from stations mostly situated in the southern suburbs of Cape Town, with one participant from George and one participant from Paarl East. Semi-structured interviews were used to collect data and provide insight into how employees living with disabilities perceive inclusion in the SAPS. A thematic analysis approach was used to identify which negative and positive experiences of inclusion were identified. Irrespective of the provision of disability policies and legislation, which clearly stipulate that no person may be unfairly discriminated against on the grounds of their disability, the findings from this study indicate that employees living with disabilities still experience discriminatory attitudes in the workplace. While some participants had positive experiences of inclusion, other employees reported negative experiences relating mostly to a lack of management support, non-conducive workplaces, lack of disability awareness, as well as negative attitudes towards disability in the workplace. The results of this study indicate that the general feeling of inclusion in the SAPS is, to a certain degree, fair, and that management and co-worker support, together with reasonable accommodation, played an important role in contributing to making employees living with disabilities feel included. This study shows that more research is required in terms of disability awareness, and an understanding of the needs of employees living with disabilities in the workplace, to create an enabling environment of growth for employees living with disabilities. It is proposed that this study be used to provide employers and employees with a greater understanding of how to effectively include and retain employees living with disabilities.