本研究主要目的是探討現今人們透過電腦中介傳播系統(computer-mediated communication, CMC)發展出的人際情感親密關係。研究動機是基於網路目前的風行以及研究需要，並視網路為「虛擬情境」，稱此通道下之人際情感親密關係為「虛擬人際關係」，與親身接觸發展出的人際關係有相同與相異之處。
本研究整理1970年左右迄今「電腦中介傳播」從「媒介選擇」、「人際互動」到「人際關係」，從強調網路工作效益至人際效果的研究歷程。「媒介選擇」包括「去線索理論」中的社會臨場感理論、媒介豐富理論、缺乏社會情境線索假說等，以及強調社會影響的社會資訊處理觀點；「人際互動」則分為網路人際情感、網路中的語言與非語言線索、比較電腦中介傳播與面對面兩種人際互動等加以說明；另著重在網路人際關係的文獻探討，詳述walther以「社會資訊處理觀點」看電腦中介傳播人際關係的研究，並也說明可用在網路研究的人際傳播理論。文中提到電腦中介傳播人際情感親密關係研究之重要，並敘述與本研究－「虛擬人際關係」相關的理論與說法。
研究探討的重心有三：1. 欲了解「虛擬人際關係」的發展與組成，以及這種人際情感網絡對於現實生活中人際網絡具替代或互補作用；2. 了解「虛擬人際關係」與親身接觸人際情感關係的異同；3. 找出人們尋求「虛擬人際關係」的原因。
本研究以電子布告欄(Bulletin Board System, BBS)為研究情境，選擇清大電機BBS站心情類版為研究個案，採用俗民方法學的態度，以觀察、親身參與其人際互動、社會網絡分析、深度訪談、電子郵寄問卷等方式探討BBS中的人際親密關係與情感支持。
研究結果發現「虛擬人際關係」網絡對大多數使用者為人際網絡之擴大；其發展過程與親身傳播人際感情關係發展過程類似，也會有自我表白、分享、了解等親密關係與情感互動，但「匿名」、文字互動、想像與期待、與異性交往多、轉移傳播情境會有落差等，是兩人際關係發展不同之處。而「虛擬人際關係」的組成還必須要有電腦網路「匿名」、情感使用、虛擬情境等特質，以及使用者有電腦網路經驗、技巧、媒介接近性、學科背景、個人特質（個性、偏好）等條件，這些不同於親身接觸的人際情感關係的組成與發展因素，也是使用者去尋求「虛擬人際關係」，得到情感與親密之因。
因此，「虛擬人際關係」可以使人發展親密關係並有情感互動，它無法替代實際人際情感親密關係，人們也不可能脫離現實的人際互動，但即是如此，由電腦中介傳播媒介建構的情境卻可以是一處情感交流與宣洩的地方，科技進步也可有溫情的人際效果。 / The study mainly attempts to explore intimate and emotional interpersonal relationship through the computer-mediated communication(CMC) ,orthe Internet, which is regarded as a "Virtual context". The relationship is named as "virtual relationship" which is different from face-to-face(FTF) one.
The study examined several related researches from 1970s on "media choice theory" and "interpersonal interaction". The former includes social presence theory, media richness theory and social information processing(SIP) theory. The latter combs the differences in the interpersonal emotion, ve.rbal/nonverbal cues and human interaction between the CMC and FTF chanell. and interpersonal relationship .Besides, the author describes Walther's SIP theory a lot and suggests it can also be applied to the research of internet-based interpersonal communication. The study also suggests that the most important in the research of CMC is to undesrstand the connection among the users, especially in emotion and intimacy.
There are three points in the research:(1)the development and constitution of the virtual relationships, (2)the difference in between virtual and FTF relationships, (3)finding out the reasons why people come to virtual relationships.
The methods of the study include ethnographic participant observation, social network analysis, depth interview and E-mail questionnaire to discuss the internet- based interpersonal intimate relationships and emotion support. The "feeling", "manwoman" and "love" boards at NTHU were chosen to be the case study .
The results find that "virtual relationship" is most BBS-users's expansion of their social networks. The developing process of virtual relationship is similar to that of FTF relationship, including self-disclosure, sharing and understanding.The different, however, fall on nicknames, verbal interaction, image and anticipation in the BBS. In addition to the development, the constitution of virtual relationships is based upon nicknames, use of emotion, users' idiosyncrasy, BBS experiences and computer skills that are also the reasons why people need virtual relationships.
Virtual relationship, therefore, enables one to develop intimate relations and share each other's feelings. However, the interpersonal relationship under FTF remains unreplaceable. No one can do without the interaction. Even so, the "virtual context" still provides a space for the expression and sharing ones' emotions; therefore, technology progresses also promote the warmth in interpersonal relationships.
| Identifer | oai:union.ndltd.org:CHENGCHI/B2002002811 |
| Creators | 吳姝蒨, Wu, Shu-chien |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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