This research identified a gap that is found in leadership research, where there is a lack of research covering the area of employees wellbeing. Therefore, this qualitative research examines the influence of emotional and aesthetic labor on the employees well-being of bus drivers. It delves into the viewpoints of both the drivers and managers of Sweden's transportation company. The research approach is influenced by the case study methodology, and data were collected through semi-structured interviews that enabled a thorough analysis of the complicated phenomenon. Through thematic analysis of the data, the theme that emerged aligned with Herzberg's two-factors theory. Therefore, applied as a general framework that structured the analysis and discussion without categorizing them as motivator-hygiene to avoid misinterpretation. The theme specifically addressed “company policies”, “training”, “work conditions”, “work itself”, “recognition”, “relationships”, “responsibilities”, and “development opportunities”. The key findings reveal significant differences between the bus drivers' experiences and the perceptions of their managers. Although managers recognize the significance of emotional and aesthetic labor, they frequently underestimate its influence on the well-being of drivers. Drivers express dissatisfaction with insufficient training and support, resulting in feelings of undervaluation and increased stress. The study highlights the importance of strong leadership in creating a positive work atmosphere, improving employee happiness, and achieving Sustainable Development Goals concerning, well-being, and decent work. This study enhances academic knowledge on employee well-being in the transportation industry and emphasizes the importance of practical implementation of specific interventions to enhance not only better payment, work conditions, and training, but also recognition, advancement opportunities, a supportive environment, clear policies, and work-life balance initiatives for bus drivers.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:mau-67883 |
| Date | January 2024 |
| Creators | Zeeb, Hala, Albonia, Ahmad |
| Publisher | Malmö universitet, Institutionen för Urbana Studier (US) |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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