Campus crisis responders are critical to ensuring the safety of students on a college campus. However, attrition in student affairs and specifically in the field of residence life (the department that most professionals that serve in an on-call rotation would fall under), continues to be a concern (Marshall et al., 2016). I assert that burnout of staff members in these roles is a large part of the problem and that managers can ameliorate some of that burnout by controlling specific job factors for those who serve as campus crisis responders. I conducted a quantitative study using an anonymous survey on the Qualtrics platform that was distributed to staff members who serve as campus crisis responders at institutions of higher education. I primarily utilized professional Facebook groups related to Housing and residence life or student affairs in addition to professional email listserves to elicit participants. The effective sample size was 233 and participants were all individuals who serve in an on-call rotation on a college campus. The survey instrument was comprised of demographic questions, as well as questions from the Live-In/Live-On Report (Horowitz 1997) and the Copenhagen Burnout Inventory (Kristensen et al., 2005). Findings suggest that while participants who identified as female had a significantly higher rate of burnout than those who identified as male, there were no job factors that significantly affected the burnout rate of these staff members. The overall burnout rate of campus crisis responders, however, is significantly higher than that of other populations measured by the Copenhagen Burnout Inventory. With that in mind, hiring managers for campus crisis responders should look at the overall issue of burnout in their staff to address issues of attrition. Future research should include looking at staff and supervisor support, and organizational culture. / Educational Leadership

Counselor wellness is an important concept that can be taught in counselor education programs. Nonetheless, counseling interns tend to be at a higher risk for impairment issues due to stressors related to being novice counselors. The stress of engaging in therapeutic relationships with clients, lack of clinical experience, idealistic expectations of the profession, and personal issues can hinder their wellness. It is the responsibility of CACREP programs to incorporate wellness education into counselor training, which includes impairment topics such as compassion fatigue and burnout. The lack of this essential education can impede counseling interns' professional growth; create barriers within the therapeutic relationship, and raises questions about programs' gatekeeping policies. This study surveyed 68 counseling interns of 20 CACREP programs to determine: a) their levels of compassion satisfaction, compassion fatigue, and burnout as measured by the Professional Quality of Life (ProQOL) and, b) their perceptions of their programs' wellness curriculum and their knowledge of programs' nonacademic and retention policies as measured by The Counseling Interns' Perceptions of Wellness Survey (CIPW). Furthermore, this study examined the relationship between interns' perceptions of wellness and their levels of compassion satisfaction, compassion fatigue, and burnout. Descriptive and correlational statistics, and a MANOVA analysis were conducted to answer the research questions. The results demonstrate that a percentage of counseling interns were at a risk for compassion fatigue and burnout while providing therapeutic services to clients. Also, there were interns with low levels of compassion satisfaction. Additionally, there were interns who believed their programs were not educating them about counselor wellness and who were not knowledgeable of their programs' gatekeeping policies. There were positive relationships between interns' perceptions of their programs' wellness education and compassion satisfaction, and between compassion fatigue and burnout. There were negative relationships between wellness education and burnout, and compassion satisfaction and burnout. The results of this study suggest that counselor impairment occurs during training. Likewise, this study has reinforced the need to educate counseling students about impairment topics and wellness strategies. Further results suggest that counselor education programs need to strengthen and restructure gatekeeping policies during counselor training. / Ph. D.

The purpose of this study was to examine the relationship of work environment and type of student contact to a type of job stress called "burnout" among selected community college counseling personnel.

No / Understanding the perceptions of direct care staff of their reciprocal relationships at work and levels of burnout may help us improve not only their psychological health but also the service they provide. A cross-sectional survey was undertaken with direct care staff who worked with children, older people and people with intellectual disabilities in residential settings. Staffs were asked to report their levels of burnout and perceived reciprocity in the relationship they had with service users, other staff and the organisation they worked for. Significant relationships were found between some burnout and reciprocity measures. ‘Under benefit’ in relationships with service users, colleagues and the organization was related to emotional exhaustion. ‘Under benefit’ in organizational and staff relationships was related to increased depersonalization. Reciprocity is a potentially useful concept for understanding differences in relationships across a broad range of staff and use of the reciprocity questionnaire in this study allows for comparison between diverse groups. The importance of relationships with the employing organization is highlighted in this sample and suggests that burnout is not solely linked with lack of reciprocity in the caregiving relationship per se.

Sammanfattning Bakgrund: Om en människa länge utsätts för långvarig stress utan tid för återhämtning kan utmattningssyndrom utvecklas. Diagnosen utmattningssyndrom är en relativt ny diagnos i Sverige, diagnosen accepterades formellt år 2005. Syfte: Med denna litteraturstudie avses att belysa utmattningssyndrom från patientens perspektiv. Metod: En litteraturstudie genomfördes och sökningar med noga utvalda sökord utfördes i databaserna Cinahl, PubMed, och PsycInfo. Sökningarna i denna litteraturstudie resulterade i att tio resultatartiklar inkluderades, genom innehållsanalys strukturerades och analyserades resultatartiklarna. Resultat: Resultaten presenteras under fem teman: Att släppa taget, insikt balans och självbild, upplevelser av varningssignaler och symtom, stöd och support samt tillfrisknande. Resultatet av litteraturstudien lyfter fram vikten av patienters upplevelse att komma till insikt om orsaken till varför de drabbats av utmattningssyndrom, inte förrän då kunde patienterna påbörja sin resa mot tillfrisknande. Tydligt var även att patienterna genom att arbeta med sitt beteendemönster fick sin självkänsla och självrespekt tillbaka. Genom att lära sig strategier för att hantera stress lärde sig patienterna att känna igen kroppens signaler. Vidare forskning om patienters upplevelser är av vikt då effekter av rehabiliteringsmetoder för utmattningssyndrom är bristfällig. / Abstract If you are exposed during a certain period of time to prolonged stress without time to recover, you may develop exhaustion disorder. The diagnosis of exhaustion disorder is a relatively new diagnosis in Sweden; the diagnosis was formally accepted in year 2005. Aim: This study referred to lighten exhaustion disorder from the patient's perspective. Method:  A literature review was performed; the search was made by using selected keywords and were conducted in the databases Cinahl, PubMed and PsycInfo. The searches in this study included ten articles. Through content analysis the articles was structured and analysed. Results: Results are presented under five topics: Letting go, insight balance and self-image, perceptions of the warning signs and symptoms, assistance and support and recovery. The results of the literature study highlights the importance of patients' experience to come to the knowledge of the reason why they suffered exhaustion disorder, not until then could they begin their journey towards recovery. Evidence shows that patients working with their behavior patterns had their self-esteem and self-respect back. By learning strategies to manage stress patients learned to recognize the body's signals. Further research of patients’ experiences is important when the effects of rehabilitation methods for exhaustion disorders is deficient.

The thesis deals with the concept of stress and emotional intelligence. First, it discusses the major theories of stress, coping strategies and resilience. Furthermore, they are presented and described in more detail methods for identifying coping strategies. The next chapter describes the burnout syndrome and its causes. Chapter emotional intelligence deals with theoretical inputs of these issues and, as with stress are also presented in this chapter methods of detecting emotional intelligence. The last chapter focuses on the personality of the prison warden and qualification requirements for the profession. The empirical part deals with the research of emotional intelligence and coping strategies among prison guards. Subsequently outputs are evaluated quantitatively processed results of these two variables and the correlation between them.

O presente trabalho identifica as representações sociais à respeito de burnout em pastoras e pastores da Igreja Presbiteriana Independente do Brasil mediante o uso do Discurso do sujeito coletivo. A pesquisa parte de uma breve descrição de stress e burnout, em seguida relaciona a Síndrome de Burnout com pastores, e por fim caracteriza a profissão pastor. O estudo alcançou o objetivo e identificou tais representações sociais além de apontar diferenças supostamente relevantes diante das variáveis: gênero, cargo, trabalho em equipe ou sozinho e tempo de profissão. A análise qualitativa dos discursos foi feita através do método do discurso do sujeito coletivo, com identificação de expressões chaves, idéias centrais e categorização, que resultaram em 11 categorias que originaram os discursos coletivos. Em seguida as categorias foram agrupadas em macrocategorias relacionadas a cada dimensão da Síndrome de Burnout. A análise quantitativa foi feita à carácter de Estatística descritiva com a distribuição de sujeitos (), frequências percentuais, médias e desvios padrão em cada uma das categorias. para confirmar ou negar a importância das diferenças encontradas / The present work identifies the social representations regarding burnout in pastors of the Independent Presbyterian Church of Brazil through the use of the Discourse of the collective subject. The research starts from a brief description of stress and burnout, then relates Burnout Syndrome to pastors, and ultimately characterizes the pastor profession. The study reached the goal and identified such social representations as well as pointing out supposedly relevant differences in the variables: gender, position, teamwork or alone and time of profession. The qualitative analysis of the discourses was made through the discourse method of the collective subject, with identification of key expressions, central ideas and categorization, which resulted in 11 categories that originated the collective discourses. Then the categories were grouped into macrocategories related to each dimension of Burnout Syndrome. The quantitative analysis was made as descriptive statistics with distribution of subjects (), percentage frequencies, means and standard deviations in each of the categories

Made available in DSpace on 2016-07-27T14:20:04Z (GMT). No. of bitstreams: 1 Aline Vanessa Coriolano Jesuino da Silva.pdf: 399857 bytes, checksum: 4a0c57e2a4be0ae60168eb4d5e84597b (MD5) Previous issue date: 2012-01-05 / The objective of this study was to analyze the existing relations between coping strategies, burnout and social-demographic factors that go on with teachers of Basic Education of the state public system in the municipalities of Goiânia and Iporá Goiás, Brazil. The text is structured in two parts. The first part considers the main theoretical studies, found in specialized literature, regarding the subject, and the second part is structured as an article to be submitted for publication in a scientific journal. The participants in this research were 200 teachers. The instruments used were: The CRI Coping Response Inventory Adult Form, and the Maslach Burnout Inventory General Survey (MBI-GS). The data collected were analyzed in three distinct stages. In the first stage, a descriptive analysis was done to describe the stressful events most experienced in the work context and verify the most used coping strategies. In the second stage, Variance analysis was done (t-test and ANOVA with scheffé) among social-demographic variables, coping, and burnout. In the third stage, correlation (Pearson) and multiple regression (stepwise) analysis was done. The results of the descriptive analysis demonstrated that among the participants of this study there was a predominance of experienced relational problems (66%) and the most used coping strategies were the ones focusing in approach, related to the behavioral abilities. Among the burnout dimensions, the results revealed higher grade of emotional exhaustion in teachers of Basic Education researched. It was observed that the teachers who occupy a leadership position used more of search for support and guidance strategies. In relation to the gender variable, women used more cognitive avoidance strategies. The results of multiple regression applied to the analysis of the predictive factors of burnout showed that the coping abilities towards reward seeking and emotional discharge problems are predictive of emotional exhaustion. The direction of these relations is negative and positive, respectively. The results also demonstrate that the strategies problem solving and acceptance/resignation analysis showed to be predictors of cynicism and inefficacy. In regard to approach and avoidance strategies, significant results were found only in the relation between the burnout dimension emotional exhaustion and the strategies of problem avoidance. Based on the obtained results, it is concluded that the teachers of Basic Education, who participated in this study, have not yet developed burnout; that is because there was no significance in all of the dimensions, but most of them show emotional exhaustion, which dimension is characterized by tiredness and resource exhaustion to which can be added the feeling of frustration and tension in the workers. Therefore, it can be said that for this population the coping strategies have a bigger probability of being predictors of burnout. / Este estudo teve como objetivo analisar as relações existentes entre estratégias de coping, burnout e fatores sociodemográficos em professores da educação básica da rede pública estadual dos municípios goianos de Goiânia e Iporá. O texto compõe-se de duas partes. A primeira discorre sobre os principais estudos teóricos encontrados na literatura especializada a respeito da temática e a segunda está estruturada em formato de artigo a ser submetido a uma revista científica para publicação. Participaram desta pesquisa 200 professores. Os instrumentos utilizados foram: o Coping Response Inventory (CRI) Adult Form e o Maslach Burnout Inventory General Survey (MBI-GS). Os dados coletados foram analisados em três etapas distintas. Na primeira, foi feita uma análise descritiva dos eventos estressantes mais vivenciados no contexto do trabalho, verificando-se as estratégias de coping mais utilizadas. Na segunda, foram realizadas análises de variância (teste t e ANOVA com scheffé) entre as variáveis sociodemográficas, coping e burnout. Na terceira etapa, foram realizadas análises de correlação (Pearson) e de regressão múltipla (stepwise). Os resultados da análise descritiva demonstraram que, entre os participantes deste estudo, houve predominância da vivência de problemas relacionais (66%) e as estratégias de coping mais utilizadas foram aquelas com foco de aproximação, relacionadas às habilidades comportamentais. Entre as dimensões de burnout, os resultados revelaram maior índice de exaustão emocional nos professores da educação básica pesquisados. Observou-se que os professores que ocupam cargo de chefia utilizaram mais as estratégias de busca de guia e suporte. Considerando a variável sexo, as mulheres utilizaram mais estratégias de evitação cognitiva. Os resultados da regressão múltipla aplicada à análise dos fatores preditivos de burnout apontaram que as habilidades de enfrentamento de problemas denominadas busca de gratificação e descarga emocional são preditivas da exaustão emocional. A direção dessas relações é negativa e positiva, respectivamente. Os resultados demonstraram ainda que as estratégias de análise de resolução de problemas e aceitação/resignação configuraram-se como preditoras do cinismo e da ineficácia. No que se refere às estratégias de aproximação e evitação, foram encontrados resultados significativos apenas na relação entre a dimensão exaustão emocional de burnout e as estratégias de evitação de problemas. Com base nos resultados obtidos, concluiu-se que os professores da educação básica, participantes deste estudo, ainda não desenvolveram burnout, visto que não houve significância em todas as suas dimensões. No entanto, em sua grande maioria, eles já apresentam exaustão emocional, dimensão esta que se caracteriza por cansaço e esgotamento de recursos, aos quais podem somar-se sentimentos de frustração e tensão nos trabalhadores. Portanto, pode-se dizer que, para esta população, as estratégias de coping têm maior probabilidade de serem preditoras de burnout.

Made available in DSpace on 2016-07-27T14:21:15Z (GMT). No. of bitstreams: 1 Ivone Felix de Sousa.pdf: 1724848 bytes, checksum: c5fe6263df059a0a31174e3939ca93b4 (MD5) Previous issue date: 2006-12-15 / This study aimed to analyze the mediational power of the affective organizational commitment in the relationship between justice perception (distributive, processual, and interactional) and burnout (in the dimensions: exhaustion, cynicism, and inefficacy). In this research there was the participation of 233 professors of a university located in the Midwestern Region of Brazil. The following instruments were used: Maslach burnout inventory, organizational justice perception scale, and a questionnaire for demographic variables. All data collected were analyzed in three distinct phases. In the first one, analysis of variance (Student's t-test and ANOVA with scheffé) was carried out between the demographic variables and the variables of the model. In the second one, multiple linear regressions (stepwise) were performed in order to verify the predictive power of the demographic variables justice perception and affective commitment on burnout. Finally, hierarchical regression analysis (stepwise) was done to evaluate the mediational power (Sobel test) of the affective organizational commitment in the relationship between justice perception and burnout. The results of the analysis of variance showed that: gender precedes interactional justice perception and affective organizational commitment; spheres of action and professor titles precede affective commitment. The results of the multiple regressions evidenced that: distributive justice perception and affective organizational commitment predict exhaustion; cynicism and inefficacy are predicted only by affective commitment directed to the organization. As to the mediational model it was observed that the mediational power of the affective organizational commitment is confirmed only in the relationship between distributive justice perception and exhaustion. Based on the results obtained in the present study, it can be concluded that the perception of injustice in the form of resource distribution may lead the professor to emotional exhaustion, and if mediated by affective commitment with the organization, the likelihood of the professor to develop exhaustion is enhanced. Therefore, if the university uses justice for resource distribution, it can count on healthier professors who have affective commitment with the institution. / Este estudo teve como objetivo analisar o poder mediacional do comprometimento organizacional afetivo na relação entre percepção de justiça (distributiva, processual e interacional) e burnout (nas dimensões: exaustão, cinismo e ineficácia). A realização desta pesquisa contou com a participação de 233 professores de uma universidade situada no Centro-Oeste do Brasil. Os instrumentos utilizados foram: Maslach burnout inventory, escala de percepção de justiça organizacional, questionário de avaliação do comprometimento afetivo e um questionário para as variáveis sociodemográficas. Os dados recolhidos foram analisados em três etapas distintas. Na primeira, foi feita a análise de variância (teste t e ANOVA com scheffé) entre as variáveis sociodemográficas e as do modelo. Na segunda, foram realizadas regressões lineares múltiplas (stepwise), para verificar o poder preditivo das variáveis sociodemográficas percepção de justiça e comprometimento afetivo sobre o burnout. Por fim, foi feita a análise de regressão hierárquica (stepwise) para avaliar o poder mediacional (teste Sobel) do comprometimento organizacional afetivo na relação entre a percepção de justiça e o burnout. Os resultados das análises de variância demonstraram que: o gênero constitui um fator de diferenciação para a percepção de justiça interacional e o comprometimento organizacional afetivo; as áreas de atuação e a titulação do professor antecedem o comprometimento afetivo. Os resultados das regressões múltiplas evidenciaram que: a percepção de justiça distributiva e o comprometimento organizacional afetivo predizem a exaustão; o cinismo e a ineficácia são preditos apenas pelo comprometimento afetivo dirigido à organização. No tocante ao modelo mediacional, constatou-se que o poder mediacional do comprometimento organizacional afetivo só se confirma na relação entre percepção de justiça distributiva e exaustão. Com base nos resultados obtidos, concluiu-se que a percepção de injustiça na forma de distribuição de recursos pode levar o professor à exaustão emocional e, se mediado pelo comprometimento afetivo com a organização, aumenta a probabilidade de o docente desenvolver a exaustão. Portanto, se a universidade empregar formas justas na distribuição de recursos, ela pode contar com professores mais saudáveis e comprometidos afetivamente com ela.

Made available in DSpace on 2016-08-10T10:55:12Z (GMT). No. of bitstreams: 1 Karolina Kellen Matias.pdf: 238934 bytes, checksum: 8afbf989c97930a3570714b8f682348d (MD5) Previous issue date: 2004-10-26 / We realized a qualitative, exploratory study, with as participants 18 dentists living in the city of Goiânia, with the intention to understand the reality of occupational stress, through the eyes of these professional. Nine participants were men and nine were women. Two members of eight different specializations and two general practitioners constituted the sample. Data were collected in semi-structured interviews that were recorded and afterwards transcribed verbatim for analysis. The chosen method was Grounded Theory, consisting of a systematic inductive process of analysis, organization, categorization and progressive reduction of the categories in order to elaborate a theory that explains the data. The theory emerging from the data suggests that the sources of stress that affect these professionals are innumerous. Some are common to all specializations, but others are specific. The sources of stress that are most strongly present in the accounts concerned the relationship with patients, financial questions, long hours of confinement in a closed environment, the professional responsibilities, the elevated load of working hours and the present-day status of the profession. The effects of exposure to the sources of stress on the job are manifest in various ways, but the most strongly represented concerned physical complaints like pains and muscular-skeletal problems. While a great diversity of sources of stress was identified, the coping strategies were limited to few dimensions. Among these strategies, the most frequently reported was physical exercise, followed only at a large distance by others like: developing other interests besides dentistry, taking holidays and religious involvement. / Foi realizado um estudo qualitativo e de caráter exploratório com 18 cirurgiões-dentistas domiciliados na cidade de Goiânia, com o objetivo de conhecer melhor, na visão destes profissionais pesquisados, a realidade do estresse ocupacional. O grupo estudado foi composto por 9 profissionais do sexo masculino e 9 do sexo feminino, sendo que foram coletados dados de oito especialidades diferentes além da clinica geral. Para coleta de dados foram realizadas entrevistas semi-estruturadas, que foram gravadas e posteriormente transcritas para efeito de análise. A abordagem utilizada para análise dos dados, foi a “Grounded Theory” ou Teoria Fundamentada nos Dados que consiste num processo indutivo sistemático de análise, organização, categorização e redução progressiva de categorias afim de elaborar uma teoria que explique o contexto. A teoria emergente dos dados demonstrou que são inúmeras as fontes de estresse que afetam estes profissionais, alguns estressores são comuns em todas as especialidades, mas existem estressores específicos de cada especialidade. As fontes de estresse mais fortemente relatadas foram relativas à relação com pacientes, questões financeiras, o fato de estar sempre confinado em um ambiente fechado, as responsabilidades que pesam sobre o profissional, a elevada carga horária e a situação atual da profissão. As conseqüências do estresse no trabalho manifestam-se de várias formas embora a que parece mais evidente para os cirurgiões-dentistas seja relativa aos males físicos como dores e outros problemas músculo-esquéleticos. Enquanto havia grande diversidade de fontes de estresse, as estratégias de manejo eram limitadas a poucas dimensões. Dentre estas estratégias podemos citar como a mais relatada, a atividade física, seguida de por outras como: desenvolver outros interesses além da odontologia, tirar férias, religiosidade dentre outras.