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[en] A STUDY ABOUT REVERSE LOGISTICS OF POST-SALE PRODUCTS IN DISTRIBUTION CENTERS OF DEPARTMENT STORE COMPANIES / [pt] UM ESTUDO SOBRE A LOGÍSTICA REVERSA DOS PRODUTOS DE PÓS VENDA NOS CENTROS DE DISTRIBUIÇÃO DE LOJAS DE DEPARTAMENTOGISELA GONZAGA RODRIGUES 04 June 2003 (has links)
[pt] A logística reversa tem apresentado uma crescente
importância para as empresas na atualidade. Os centros de
distribuição devem estar estruturados para gerenciar esse
processo, a fim de obter vantagens de natureza econômica,
mercadológica e ambiental. Nesse estudo, procurou-se
observar de que modo o fluxo reverso dos bens de pós-venda
tem sido percebido e efetivado no âmbito de centros de
distribuição de lojas de departamento. Desenvolve-se uma
revisão bibliográfica, abordando diversos aspectos
relacionados ao tema, para definir uma visão consistente e
atualizada do tema. Primeiramente, são discutidas as
características dos centros de distribuição,
especificamente sua importância no sistema logístico,
definições, funções básicas, layouts, vantagens na sua
adoção, alternativas de armazenagem e um panorama de sua
utilização nos diferentes segmentos de mercado. Logo após,
são analisados os componentes da logística reversa, como a
evolução dos conceitos, razões para sua crescente
importância, fluxos dos bens de pós-venda e pós-consumo,
motivos e destinos do retorno, a rede de distribuição
reversa, os elementos chave dos bens de pós-venda, as
dificuldades do sistema, exemplos da logística reversa nos
centros de distribuição e a caracterização da logística
reversa nos EUA baseada em uma pesquisa realizada em 1999.
E, a partir do estudo de casos, envolvendo três empresas,
são desenvolvidas considerações sobre o ambiente
competitivo, importância e efetivação dos fluxos reversos
existentes em cada empresa, procurando capturar o
posicionamento das mesmas em relação à logística reversa. / [en] Nowadays, the reverse logistics is presenting an increasing
importance in the business activities. The distribution
centers must be so structured as to manage the reverse
flows to obtain advantages of economic, marketing and
environmental nature. The objective of this study is to
evaluate how the reverse flow is been perceived and used by
managers of department store companies. Initially, a
literature search was developed in order to define a
consistent and updated review of the distribution centers -
their importance in the logistics processes, including
definitions, basic functions, layouts, advantages of
implementation, warehousing alternatives and an overview of
its utilization in different market segments. In addition,
important aspects of the reverse logistics are reviewed
such as evolution, determinants, post-sale and post-
consumption flows of goods, final destination, key elements
of the reverse logistics, difficulties of the system,
examples of reverse flows in the distribution centers and
the characterization of reverse logistics in the USA based
on a 1999 research. Finally, based on a field work
involving three department store companies, some patterns
related to the competitive environment, to management
priorities, to the importance of the reverse flows in each
company and to the manager`s perspective as well have
been identified.
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Desafíos que enfrenta el oleoducto norperuano (ONP) y su papel fundamental en la cadena logística del crudo de petróleo de los campos de la Amazonía peruana para la exportación / The North Peruvian Pipeline (ONP) Challenges and its fundamental role in the logistics chain of oil crude from the Peruvian Amazon to export.Ruiz de la Cruz, Cynthia Vanessa, Zambrano Avilés, Mary Piedad 05 September 2020 (has links)
En todo el mundo, las explotaciones petroleras por lo general están ubicadas en espacios alejados de las ciudades o centros de procesamiento. Esa condición plantea un problema muy interesante referente al transporte del crudo de los centros de extracción a los centros de refinamiento o comercialización y el Perú no escapa a esta problemática.
Por otro lado, se encuentran desafíos para la utilización del oleoducto de manera eficiente donde se permita mejorar la competitividad del sector hidrocarburos. Por ello, en la presente investigación estudiaremos los desafíos que enfrenta el Oleoducto Norperuano (ONP) como parte de la cadena logística del crudo de petróleo de los campos de la Amazonía Peruana. El objetivo de la investigación es conocer si el ONP sigue siendo la mejor alternativa logística para el transporte de crudo de petróleo de los campos petrolíferos ubicados en la Amazonía peruana. A tal efecto se ha realizado una investigación cualitativa, en la cual se han utilizado las opiniones de expertos en el área petrolera, mediante la realización de entrevistas personalizadas y a profundidad.
Los resultados obtenidos del trabajo de investigación se presentan de la siguiente manera: el ONP es la mejor y más importante alternativa para el transporte del crudo de la Amazonía a los centros de refinación, comercialización y posterior exportación. También se hace necesario implementar programas de mantenimiento preventivo y correctivo con el fin de garantizar su funcionalidad. / Around the world, oil fields are usually located in spaces far from cities or remote areas. This condition generated a very interesting problem regarding the transportation of oil crude from the extraction centers to the refining or commercialization centers, and Peru does not escape of this problem.
On the other hand, there are challenges for the efficient use of the pipeline where it is possible to improve the competitiveness of the hydrocarbon sector. Therefore, in this research we will study the challenges faced by the North Peruvian Pipeline (ONP) as part of the oil crude logistics chain from the fields of the Peruvian Amazon. The objective of the research is to know if the ONP can be consider the best logistical alternative for the transportation of crude oil from the oil fields located in the Peruvian Amazon. To this end, a qualitative investigation has been carried out, in which the opinions of experts in the oil field have been used, through personalized and in-depth interviews.
The results obtained from the research work are presented as follows: the ONP is the best and most important alternative for transporting crude from the Amazon to refining, marketing and subsequent export centers. It is also necessary to implement preventive and corrective maintenance programs in order to guarantee its functionality. / Tesis
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