Nos tempos atuais vivencia-se uma revoluÃÃo da tecnologia, da comunicaÃÃo e da informaÃÃo. Essa revoluÃÃo tem afetado, alÃm de outras esferas da vida social, a educaÃÃo, as instituiÃÃes de ensino superior, a prÃtica docente, a formaÃÃo do professor e consequentemente sua prÃtica pedagÃgica em sala de aula, bem como seu relacionamento com os discentes. O interesse por esta pesquisa surgiu em decorrÃncia de serem os docentes os profissionais que tÃm maior aproximaÃÃo com os discentes, cabendo a eles, dentre outras funÃÃes, transitarem pelo universo da informaÃÃo, transmitirem informaÃÃo, possibilitarem o conhecimento e viabilizarem o fluxo de informaÃÃo e comunicaÃÃo com seus discentes. Com este estudo objetiva-se investigar o uso do Sistema Integrado de GestÃo de Atividades AcadÃmicas- SIGAA pelos docentes de graduaÃÃo da UFC, mediante uma anÃlise desse uso entre as diversas unidades/subunidades acadÃmicas da universidade. Trata-se de uma pesquisa exploratÃria descritiva na qual os dados principais foram coletados no banco de dados da instituiÃÃo, seguidos por entrevistas abertas com os docentes que mais usam o sistema SIGAA. Conforme verificado, o SIGAA detÃm precÃrio uso pelos docentes de graduaÃÃo da UFC, e as postagens por parte dos docentes no mencionado sistema, nos Ãltimos trÃs semestres letivos, tÃm apresentado uma estabilidade de uso. Deste modo, alguma iniciativa deverà ser implementada pela administraÃÃo superior da universidade para uma efetiva ampliaÃÃo da sua utilizaÃÃo. / Nowadays we are living a revolution in technology, communication and information. This revolution has affected not only the social life, but also education, the institutes of higher education, the way of teaching, teacher education and consequently his/her own way of teaching in the classroom, and also his/her relationship with the students. The interest in this research arouse from the point that professors are the professionals that have more involvement with the students. Those are responsible for the universe of information, share information, make the knowledge possible and enable the flux of information and communication with his/her students. With this study, we aim to investigate the use of Sistema Integrado de GestÃo de Atividades AcadÃmica- SIGAA by professor of undergraduation courses at UFC (Universidade Federal do CearÃ), establishing an analysis of its use among the many units/subunits of the university. This is a descriptive explanatory research in which the main data were collected in the internal documents of this institution, followed by open interviews made with some professors that frequently use the SIGAA system. As it could be verified, the professors from the undergraduation courses of this institution has little knowledge of how to manage SIGAA, although the number of posts made by these professors on the last three semesters have been stable. So, an initiative must be implemented by the administration personnel from UFC in order to maximize the use of SIGAA among the undergradation professors.

O trabalho mostra que na compreensão e no sentir da Paisagem, podemos descobrir as diretrizes definidoras de um Projeto pleno de significados e valores do lugar. Mostra o caminhar da leitura da Paisagem do Parque Estadual do Juquery e do entorno imediato, ao processo do Projeto de Parques no Vale do Juqueri, junto à Rodovia Pref. Luis Salomão Chamma - SP-023. Processo de projeto em que se consideram as interfaces disciplinares do conhecimento, valoração estética, necessidades sociais, dinâmicas ambientais e urbanas. E mostra enfim o potencial transformador e ordenador que o Projeto possui; transformando lugares em melhores lugares. / The current study shows that by understanding and sensing the Landscape it is possible to unveil the guidelines defining a Project charged with local meanings and values. The study shows the path from perception of the Landscape in Juquery State Park and its immediate surroundings to the process for Vale do Juqueri Parks Project off Highway SO 023 Luis Salomao Chamma. In this projects process, the interfaces of knowledge, aesthetic values, social needs, and the environmental-urban dynamics are taken into consideration. The study unveils the Projects potential to change and to order therefore transforming places into better places.

Submitted by Renata Lopes (renatasil82@gmail.com) on 2016-06-02T18:10:05Z No. of bitstreams: 1 annecarolinebarbosadecarvalho.pdf: 3703173 bytes, checksum: cf2399fc999068039e78686b8d704d7a (MD5) / Approved for entry into archive by Adriana Oliveira (adriana.oliveira@ufjf.edu.br) on 2016-07-02T13:17:24Z (GMT) No. of bitstreams: 1 annecarolinebarbosadecarvalho.pdf: 3703173 bytes, checksum: cf2399fc999068039e78686b8d704d7a (MD5) / Made available in DSpace on 2016-07-02T13:17:24Z (GMT). No. of bitstreams: 1 annecarolinebarbosadecarvalho.pdf: 3703173 bytes, checksum: cf2399fc999068039e78686b8d704d7a (MD5) Previous issue date: 2012-08-09 / A erosão consiste no processo natural de desprendimento e transporte das partículas do solo, inerente à própria formação do solo e possui como principais agentes o vento e a água. Entretanto o homem, por meio da inserção de práticas que desequilibram as condições naturais, pode acelerar os processos erosivos. O controle da erosão torna-se necessário quando a quantidade de solo removida atinge valores acima de um nível considerado aceitável. Desde a década de 50, diversos modelos vêm sendo desenvolvidos e aperfeiçoados com o intuito de prever as perdas de solo por erosão, e o que trata o assunto de modo mais dinâmico, devido ao fato de superar parcialmente restrições climáticas e geográficas e ter uma aplicação generalizada, é a chamada Equação Universal de Perda de Solo – EUPS (no inglês, Universal Soil Loss Equation - USLE). Em função do exposto, o propósito deste trabalho foi realizar o monitoramento em campo das perdas de solo e água utilizando parcelas experimentais montadas em encosta, sob o uso de sistemas diferenciados de manejo do solo e da vegetação e chuva natural, em uma área do campo experimental da Embrapa Gado de Leite, pertencente ao município de Coronel Pacheco – MG, promovendo ajustes e calibrações em um modelo matemático que simula processos de erosão superficial. Para tal, o trabalho foi subdividido em três capítulos, sendo o primeiro uma exposição teórica do tema erosão e alguns dos modelos matemáticos capazes de quantificar as perdas de solo. Apesar de algumas limitações a USLE, quando comparada com outros modelos, é considerada um bom instrumento para previsão das perdas de solo por erosão laminar, por exigir um número de informações relativamente pequeno e por ser uma equação amplamente estudada. O capítulo dois descreve a aplicação do modelo proposto com o diagnóstico dos eventos pluviométricos e suas interações com os atributos do solo em diferentes formas de coberturas vegetais; o monitoramento das perdas de solo e escoamentos pluviais, a partir da montagem de parcelas experimentais situadas ao longo da encosta; a utilização do modelo USLE para estimar as perdas de solo, estabelecendo fatores de erosividade (R), erodibilidade (K), topografia (LS), uso e manejo do solo (C) por meio dos dados obtidos pelo monitoramento das parcelas montadas na encosta, o que gerou simulações de perda de solo em t ha-1ano-1. O valor considerado para o fator (P) foi de 0,5. As perdas de solo e água foram: 117,79 t ha-1 e 2.372.230 L ha-1; 94,68 t ha-1 e 2.086.570 L ha-1; 20,50 t ha-1 e 1.687.135 L ha-1 para o solo exposto, braquiária em monocultivo e braquiária com milho, respectivamente. O fator erosividade (R) foi de vi 7.589 MJ mm ha-1h-1; o de erodibilidade (K) 0,009 t ha MJ-1 mm-1, enquanto os valores do fator (C) foram de 1, 0,54 e 0,15 para os tratamentos solo exposto, braquiária em monocultivo e para o consórcio milho com braquiária, respectivamente. O capítulo três avalia a produtividade dos tipos de vegetação utilizados no experimento. A altura e a cobertura do solo pela braquiária não apresentaram diferenças entre os tratamentos avaliados. Porém, a produção da matéria verde e da matéria seca foram maiores na braquiária em monocultivo. / The erosion consists of a natural process of detachment and transport of particles of the soil being caused mainly because of the wind and the water. However, it can be accelerated by human actions. The erosion control becomes necessary when the amount of soil removed reaches values above an acceptable level. Since 1950, models have been developing to make soil losses predictions. The main one is the Universal Soil Loss Equation (USLE). Therefore, the aim was to monitor the soil and water losses using plots built on slope under three management systems, vegetation and natural rainfall in the area of the experimental field of Embrapa in Coronel Pacheco-MG using the USLE. Thus the search was subdivided in three chapters. The first one is a theoretical exposition about erosion processes and some of the mathematical models used to quantify soil losses. Despite some limitations of the USLE, when it is compared with other mathematical models, the USLE is considered a good equation for predicting soil losses for layer erosion. In addition, it does not demand a great number of information and it has been a widely studied equation. The second chapter is about the application of the USLE with rainfall events and its interactions with soil properties in different forms of vegetation cover; monitoring of soil losses and runoff from plots located on the slope; besides to set rainfall and runoff factor (R), soil erodibility factor (K), topographic factor (LS), cover and management factor (C) using plots. After that, the results were used to carry out soil losses simulations. The assumed value to support practice factor was 0,5. The soil and water losses were of 117.79 t ha-1 and 2.372.230 L ha-1, 94.68 t ha-1 and 2.086.570 L ha-1, 20.50 t ha-1 and 1.687.135 L ha-1 for the soil without plant cultivation, B. decumbens signal cultivation and maize with B. decumbens consortium (iLP), respectively. The rainfall and runoff factor (R) was 7.589 MJ mm ha-1h-1 and the soil erodibility factor (K) was 0,009 t ha MJ-1 mm-1. The values of cover and management factor (C) were of 1, 0,54 e 0,15 for for the soil without plant cultivation, B. decumbens signal cultivation and maize with B. decumbens consortium (iLP), respectively. The last one is about productivity of the sort of vegetation used in the experiment. There was no difference in the height of B. decumbens or in the soil cover in both treatments. However, the green and dry matter productivity were larger in the Brachiaria decumbens monoculture.

Submitted by Renata Lopes (renatasil82@gmail.com) on 2016-06-28T19:28:17Z No. of bitstreams: 1 annecarolinebarbosadecarvalho.pdf: 3703173 bytes, checksum: cf2399fc999068039e78686b8d704d7a (MD5) / Approved for entry into archive by Diamantino Mayra (mayra.diamantino@ufjf.edu.br) on 2016-07-05T14:34:18Z (GMT) No. of bitstreams: 1 annecarolinebarbosadecarvalho.pdf: 3703173 bytes, checksum: cf2399fc999068039e78686b8d704d7a (MD5) / Made available in DSpace on 2016-07-05T14:34:18Z (GMT). No. of bitstreams: 1 annecarolinebarbosadecarvalho.pdf: 3703173 bytes, checksum: cf2399fc999068039e78686b8d704d7a (MD5) Previous issue date: 2012-08-09 / A erosão consiste no processo natural de desprendimento e transporte das partículas do solo, inerente à própria formação do solo e possui como principais agentes o vento e a água. Entretanto o homem, por meio da inserção de práticas que desequilibram as condições naturais, pode acelerar os processos erosivos. O controle da erosão torna-se necessário quando a quantidade de solo removida atinge valores acima de um nível considerado aceitável. Desde a década de 50, diversos modelos vêm sendo desenvolvidos e aperfeiçoados com o intuito de prever as perdas de solo por erosão, e o que trata o assunto de modo mais dinâmico, devido ao fato de superar parcialmente restrições climáticas e geográficas e ter uma aplicação generalizada, é a chamada Equação Universal de Perda de Solo – EUPS (no inglês, Universal Soil Loss Equation - USLE). Em função do exposto, o propósito deste trabalho foi realizar o monitoramento em campo das perdas de solo e água utilizando parcelas experimentais montadas em encosta, sob o uso de sistemas diferenciados de manejo do solo e da vegetação e chuva natural, em uma área do campo experimental da Embrapa Gado de Leite, pertencente ao município de Coronel Pacheco – MG, promovendo ajustes e calibrações em um modelo matemático que simula processos de erosão superficial. Para tal, o trabalho foi subdividido em três capítulos, sendo o primeiro uma exposição teórica do tema erosão e alguns dos modelos matemáticos capazes de quantificar as perdas de solo. Apesar de algumas limitações a USLE, quando comparada com outros modelos, é considerada um bom instrumento para previsão das perdas de solo por erosão laminar, por exigir um número de informações relativamente pequeno e por ser uma equação amplamente estudada. O capítulo dois descreve a aplicação do modelo proposto com o diagnóstico dos eventos pluviométricos e suas interações com os atributos do solo em diferentes formas de coberturas vegetais; o monitoramento das perdas de solo e escoamentos pluviais, a partir da montagem de parcelas experimentais situadas ao longo da encosta; a utilização do modelo USLE para estimar as perdas de solo, estabelecendo fatores de erosividade (R), erodibilidade (K), topografia (LS), uso e manejo do solo (C) por meio dos dados obtidos pelo monitoramento das parcelas montadas na encosta, o que gerou simulações de perda de solo em t ha-1ano-1. O valor considerado para o fator (P) foi de 0,5. As perdas de solo e água foram: 117,79 t ha-1 e 2.372.230 L ha-1; 94,68 t ha-1 e 2.086.570 L ha-1; 20,50 t ha-1 e 1.687.135 L ha-1 para o solo exposto, braquiária em monocultivo e braquiária com milho, respectivamente. O fator erosividade (R) foi de vi 7.589 MJ mm ha-1h-1; o de erodibilidade (K) 0,009 t ha MJ-1 mm-1, enquanto os valores do fator (C) foram de 1, 0,54 e 0,15 para os tratamentos solo exposto, braquiária em monocultivo e para o consórcio milho com braquiária, respectivamente. O capítulo três avalia a produtividade dos tipos de vegetação utilizados no experimento. A altura e a cobertura do solo pela braquiária não apresentaram diferenças entre os tratamentos avaliados. Porém, a produção da matéria verde e da matéria seca foram maiores na braquiária em monocultivo. / The erosion consists of a natural process of detachment and transport of particles of the soil being caused mainly because of the wind and the water. However, it can be accelerated by human actions. The erosion control becomes necessary when the amount of soil removed reaches values above an acceptable level. Since 1950, models have been developing to make soil losses predictions. The main one is the Universal Soil Loss Equation (USLE). Therefore, the aim was to monitor the soil and water losses using plots built on slope under three management systems, vegetation and natural rainfall in the area of the experimental field of Embrapa in Coronel Pacheco-MG using the USLE. Thus the search was subdivided in three chapters. The first one is a theoretical exposition about erosion processes and some of the mathematical models used to quantify soil losses. Despite some limitations of the USLE, when it is compared with other mathematical models, the USLE is considered a good equation for predicting soil losses for layer erosion. In addition, it does not demand a great number of information and it has been a widely studied equation. The second chapter is about the application of the USLE with rainfall events and its interactions with soil properties in different forms of vegetation cover; monitoring of soil losses and runoff from plots located on the slope; besides to set rainfall and runoff factor (R), soil erodibility factor (K), topographic factor (LS), cover and management factor (C) using plots. After that, the results were used to carry out soil losses simulations. The assumed value to support practice factor was 0,5. The soil and water losses were of 117.79 t ha-1 and 2.372.230 L ha-1, 94.68 t ha-1 and 2.086.570 L ha-1, 20.50 t ha-1 and 1.687.135 L ha-1 for the soil without plant cultivation, B. decumbens signal cultivation and maize with B. decumbens consortium (iLP), respectively. The rainfall and runoff factor (R) was 7.589 MJ mm ha-1h-1 and the soil erodibility factor (K) was 0,009 t ha MJ-1 mm-1. The values of cover and management factor (C) were of 1, 0,54 e 0,15 for for the soil without plant cultivation, B. decumbens signal cultivation and maize with B. decumbens consortium (iLP), respectively. The last one is about productivity of the sort of vegetation used in the experiment. There was no difference in the height of B. decumbens or in the soil cover in both treatments. However, the green and dry matter productivity were larger in the Brachiaria decumbens monoculture.

<div>The internal and external interactions between the complex structural and behavioral characteristics of the system of interest and the surrounding environment result in unpredictable emergent behaviors. These emergent behaviors are not well understood, especially when modeled using the traditional top-down systems engineering approach. The intrinsic nature of current complex systems has called for an elegant solution that provides an integrated framework in Model-Based Systems Engineering. A considerable gap exists to integrate system engineering activities and engineering analysis, which results in high risk and cost. This thesis presents a framework that incorporates indefinite and definite modeling aspects that are developed to determine the complexity that arises during the development phases of the system. This framework provides a workflow for modeling complex systems using Systems Modeling Language (SysML) that captures the system’s requirements, behavior, structure, and analytical aspects at both problem definition and solution levels. This research introduces a new level/dimension to the framework to support engineering analysis integrated with the system architecture model using FMI standards. A workflow is provided that provides the enabling methodological capabilities. It starts with a statement of need and ends with system requirement verification. Detailed traceability is established that glues system engineering and engineering analysis together. Besides, a method is proposed for predicting the system’s complexity by calculating the complexity index that can be used to assess the complexity of the existing system and guide the design and development of a new system. To test and demonstrate this framework, a case study consisting of a complex district cooling system is implemented. The case study shows the framework’s capabilities in enabling the successful modeling of a complex district cooling system. The system architecture model was developed using SysML and the engineering analysis model using Modelica. The proposed framework supports system requirements verification activity. The analysis results show that the district chiller model developed using Modelica produces chilled water below 6.6 degrees Celsius, which satisfies the system requirement for the district chiller system captured in the SysML tool. Similarly, many such requirement verification capabilities using dynamic simulation integration with the high-level model provides the ability to perform continuous analysis and simulation during the system development process. The systems architecture complexity index is measured for the district cooling case study from the black-box and white box-perspective. The measured complexity index showed that the system architecture’s behavioral aspect increases exponentially compared to the structural aspect. The systems architecture’s complexity index at black-box and white-box was 4.998 and 67.3927, respectively.</div>

The paper presents a study of a highly integrated hydraulic powertrain for mobile working machines. The highlight of this new concept is the replacement of separated drive and working pumps in conventional systems with only one displacement pump. After a comparison of different system architectures, the appropriate operating and control strategies for the chosen topology were applied and optimized. With the help of simulations in AMESim, a proof of the function of the hydraulic circuit and the controlling has been established. In addition, the energy saving potential of the integrated hydraulic system is also considered, by comparing the energy consumption of the new and the conventional powertrain in different duty cycles.

Made available in DSpace on 2016-03-15T19:37:57Z (GMT). No. of bitstreams: 1 RICHARD JOHN LINTULAHTI OLANDIM.pdf: 2276167 bytes, checksum: 0d3c0536034c612074740ab02558a1be (MD5) Previous issue date: 2015-06-25 / In Brazil, the broadcasting system for television content in high definition is the ISDB-Tb. Although robust, the content transmission in this system, like in any radio frequency propagation, can suffer from external attenuating factors, such as distortion by multipath propagation. One of the techniques used in radio communications for minimizing the effects of this type of distortion is the spatial diversity reception, which uses multiple antennas connected to a single receiver. The signals, received by different antennas, are combined, in a technique known as MRC or Maximal Ratio Combiner, so that the output signal-to-noise ratio is greater than the individual signal-to-noise ratios, allowing the successfully decoding of the received content, even though the individual signal in each antenna does not have sufficient quality to be decoded independently. This study aims to establish a method of spatial diversity in receiving television signals in ISDB-Tb, pondering between the advantages and disadvantages of their use in edge regions of coverage, where the reception of the Brazilian digital TV system is not yet total. / No Brasil, o sistema de radiodifusão para conteúdos televisivos em alta definição é o ISDB-Tb. Apesar de robusto, a transmissão de conteúdos neste sistema, como qualquer propagação em radiofrequência, pode sofrer com fatores externos atenuantes, como por exemplo a distorção por propagação em multi-percurso. Uma das técnicas utilizadas em radiocomunicação para que se minimizem os efeitos deste tipo de distorção é a diversidade espacial na recepção, que utiliza múltiplas antenas conectadas a um mesmo receptor. Os sinais, recebidos pelas diferentes antenas, são trabalhados em uma técnica conhecida como MRC ou Combinação de Máxima Razão, de modo que a relação sinal-ruído de saída seja maior do que as relações sinal-ruído individuais, permitindo a decodificação do conteúdo com sucesso, mesmo que os sinais individuais em cada antena não tenham qualidade suficiente para serem decodificados independentemente. Este estudo tem como objetivo propor um método de diversidade espacial na recepção de sinais televisivos no padrão brasileiro ISDB-Tb, ponderando entre as vantagens e desvantagens de sua utilização em regiões de borda de cobertura, onde a recepção do sistema brasileiro de TV digital ainda não é total.

Η εποχή της παγκοσμιοποίησης και του ψηφιακού κόσμου έχει δημιουργήσει ένα νέο είδος κοινωνίας της πληροφορίας και οικονομίας βασισμένης στη γνώση, τα οποία αλλάζουν την ανθρώπινη συμπεριφορά. Αυτό επιδρά σε πολλούς τομείς όπως στην πολιτική, στα οικονομικά και στην κοινωνία. Η τεχνολογία της πληροφορίας και της επικοινωνίας (Information and Communication Technology, ICT), θεωρείται ένα πανίσχυρο εργαλείο που παίζει βασικό ρόλο σ’ αυτές τις αλλαγές. Παρέχει έναν εναλλακτικό τρόπο επικοινωνίας μεταξύ κυβέρνησης και πολιτών μέσω ηλεκτρονικών υπηρεσιών. Αυτές οι υπηρεσίες μπορούν να οδηγήσουν στη διαφάνεια της κυβερνητικής διαχείρισης στο δημοκρατικό κόσμο. Ο όρος Ηλεκτρονική Διακυβέρνηση (Electronic Government, επίσης γνωστός και ως e-gov) αναφέρεται στη χρήση των τεχνολογιών της πληροφορικής και των υπολογιστών ως πλατφόρμα για την ανταλλαγή πληροφοριών, παροχή υπηρεσιών και πραγματοποίηση συναλλαγών με πολίτες, επιχειρήσεις και άλλα σκέλη της κυβέρνησης. Επίσης, η ευρεία χρήση του Διαδικτύου έχει οδηγήσει στην ανάδειξη μιας ποικιλίας ηλεκτρονικών υπηρεσιών, γνωστών ως “e-services”. Τα Ηλεκτρονικά Εισιτήρια, ή αλλιώς “e-Tickets”, αποτελούν παράδειγμα ηλεκτρονικών υπηρεσιών. Γενικά μιλώντας, τα ηλεκτρονικά εισιτήρια είναι αντίστοιχα με τα έντυπα εισιτήρια και αποδεικνύουν ότι ο κάτοχός τους έχει πληρώσει ή δικαιούται μια υπηρεσία, όπως παραδείγματος χάριν είσοδο σε μέρος διασκέδασης, αναβάθμιση λογισμικού μέσω internet, χρήση κάποιου μέσου μαζικής μεταφοράς. Τα έντυπα και τα ηλεκτρονικά εισιτήρια εμφανίζονται επίσης σε συστήματα διαχείρισης ροής πελατών για ιδιωτικούς ή δημόσιους οργανισμούς και επιχειρήσεις που αντιμετωπίζουν το πρόβλημα των μεγάλων ουρών και χρόνων αναμονής. Τέτοιες περιπτώσεις είναι τράπεζες, φαρμακεία, ταχυδρομεία, νοσοκομεία, εμπορικά κέντρα, αστυνομικές υπηρεσίες και υπηρεσίες ευρέσεως εργασίας. Στις περιπτώσεις αυτές, ο πελάτης εισέρχεται στο χώρο υποδοχής, λαμβάνει ένα εισιτήριο και μπαίνει σε μια ουρά αναμονής μέχρι να έρθει η ώρα εξυπηρέτησής του οπότε και ειδοποιείται να προσέλθει στο χώρο εξυπηρέτησης. Τα συστήματα αυτά, παρά τα πλεονεκτήματα που έχουν, παρουσιάζουν κάποιες ελλείψεις οι οποίες μπορούν να συνοψιστούν στις εξής: Ο πελάτης πρέπει να προσέλθει στο χώρο υποδοχής για να λάβει το εισιτήριο, δεν υπάρχει δηλαδή κάποιο σύστημα παραγωγής ηλεκτρονικών εισιτηρίων ώστε ο πελάτης να λαμβάνει ηλεκτρονικά εισιτήρια πριν μεταβεί στους χώρους του οργανισμού ή της επιχείρησης. Επίσης, ο πελάτης πρέπει να περιμένει μέχρι να εξυπηρετηθεί στους χώρους αναμονής του οργανισμού ή της επιχείρησης μιας και δεν υπάρχει σύστημα με το οποίο να ενημερώνεται όποια στιγμή το θελήσει για τον ανανεωμένο χρόνο αναμονής του. Στον τομέα των τραπεζών, οι τραπεζικοί οργανισμοί παρέχουν ένα ευρύ σύνολο ηλεκτρονικών υπηρεσιών που περιλαμβάνουν διαδικτυακές υπηρεσίες και υπηρεσίες μέσω κινητών συσκευών και αφορούν οικονομικές συναλλαγές και υπηρεσίες πληροφόρησης. Στις ηλεκτρονικές υπηρεσίες τους δεν περιλαμβάνονται ωστόσο υπηρεσίες για ηλεκτρονική κράτηση θέσης, μέσω ηλεκτρονικών εισιτηρίων, στις ουρές αναμονής των υποκαταστημάτων τους, για τους πελάτες που θέλουν να εξυπηρετηθούν με αυτόν τον τρόπο. Επίσης δεν υπάρχουν υπηρεσίες που να ενημερώνουν τον κάτοχο ενός ηλεκτρονικού εισιτηρίου όποια στιγμή το θελήσει για τον ανανεωμένο χρόνο αναμονής του. Στα πλαίσια της παρούσας διπλωματικής εργασίας, αναπτύχθηκε ένα ολοκληρωμένο σύστημα εφαρμογών για παραγωγή και εξυπηρέτηση Ηλεκτρονικών Εισιτηρίων. Το ηλεκτρονικό αυτό σύστημα επιτρέπει τη δημιουργία ηλεκτρονικών εισιτηρίων αναμονής και την εξυπηρέτηση των κατόχων τους σε ένα σύστημα εικονικών τραπεζών. Βασικές λειτουργίες του συστήματος είναι η δυνατότητα που δίνει στους χρήστες να αιτούνται ηλεκτρονικά εισιτήρια πριν μεταβούν στους χώρους εξυπηρέτησης μέσω διαδικτυακών εφαρμογών και εφαρμογών για φορητές συσκευές χειρός, όπως επίσης και η δυνατότητα που δίνει στους κατόχους των ηλεκτρονικών εισιτηρίων να ενημερώνονται οποιαδήποτε στιγμή θελήσουν, για τον τρέχοντα χρόνο αναμονής που αντιστοιχεί στο εισιτήριό τους. Το σύστημα αυτό αποτελεί μια από τις πρώτες προσπάθειες όχι μόνο στον τομέα των τραπεζικών οργανισμών αλλά στον ευρύτερο τομέα διαχείρισης ηλεκτρονικών εισιτηρίων για ουρές αναμονής. Η δομή της παρούσας διπλωματικής εργασίας έχει ως εξής: Στο πρώτο κεφάλαιο γίνεται μια εισαγωγή και παρουσίαση της έννοιας της Ηλεκτρονικής Διακυβέρνησης και των διαστάσεών της. Στο δεύτερο κεφάλαιο γίνεται εκτενής αναφορά στις πολιτικές που εφαρμόζονται σε εθνικό και ευρωπαϊκό επίπεδο για την Ηλεκτρονική Διακυβέρνηση. Σε ευρωπαϊκό επίπεδο γίνεται αναφορά στη στρατηγική i2010 και στην πρωτοβουλία e-Europe, ενώ σε εθνικό επίπεδο παρουσιάζεται το πρόγραμμα της Κοινωνίας της Πληροφορίας και η αναπτυξιακή στρατηγική της χώρας μας για το διάστημα 2007 – 2013. Στο κεφάλαιο αυτό παρουσιάζονται και κάποια παραδείγματα από το διεθνή χώρο, βέλτιστων πρακτικών Ηλεκτρονικής Διακυβέρνησης. Στο τρίτο κεφάλαιο δίνεται έμφαση στην κατάσταση που επικρατεί στη χώρα μας σχετικά με την Ηλεκτρονική Διακυβέρνηση. Παρουσιάζεται το «Ελληνικό Πλαίσιο Παροχής Υπηρεσιών Ηλεκτρονικής Διακυβέρνησης και Πρότυπα Διαλειτουργικότητας» και συγκεκριμένα η αρχιτεκτονική του πλαισίου και τα συστατικά του μέρη, καθώς και η έκθεση του World Economic Forum 2007 – 2008. Στο τέταρτο κεφάλαιο γίνεται παρουσίαση της έννοιας των Ηλεκτρονικών Εισιτηρίων και των τομέων εφαρμογής τους. Πιο αναλυτικά παρουσιάζεται ο τομέας εφαρμογής που αφορά στη διαχείριση της ροής των πελατών, με παρουσίαση των δυο πιο γνωστών συστημάτων διεθνώς. Στη συνέχεια γίνεται αναφορά στις υπηρεσίες που παρέχουν σήμερα οι τραπεζικοί οργανισμοί και δίνεται έμφαση στις κατηγορίες ηλεκτρονικών υπηρεσιών, οι οποίες και παρουσιάζονται αναλυτικά. Στο τέλος του κεφαλαίου περιγράφεται η σημερινή κατάσταση στην Ελλάδα στον τομέα των ηλεκτρονικών τραπεζικών συναλλαγών. Στο πέμπτο κεφάλαιο παρουσιάζεται το Ολοκληρωμένο Σύστημα Εφαρμογών για Παραγωγή και Εξυπηρέτηση Ηλεκτρονικών Εισιτηρίων που υλοποιήθηκε στα πλαίσια της παρούσας διπλωματικής εργασίας. Πιο αναλυτικά, παρουσιάζεται η αρχιτεκτονική του συστήματος και τα συστατικά του μέρη: η Βάση Δεδομένων, οι Μηχανισμοί Υπολογισμού Μέσου Χρόνου Αναμονής και Μέσου Χρόνου Εξυπηρέτησης, ο Διαδικτυακός Τόπος, η Τοπική Εφαρμογή PDA, οι Διαδικτυακές Υπηρεσίες εξυπηρέτησης αιτήσεων Διαδικτυακού Τόπου και Τοπικής Εφαρμογής PDA, η Τοπική Εφαρμογή Προσομοίωσης Τραπεζών και η Διαδικτυακή Υπηρεσία εξυπηρέτησης αιτήσεων Τοπικής Εφαρμογής Προσομοίωσης Τραπεζών. Τέλος γίνεται μια σύνοψη των πλεονεκτημάτων του συστήματος και παρουσιάζονται προτάσεις μελλοντικής βελτίωσης. Στο έκτο κεφάλαιο παρουσιάζονται οι τεχνολογίες που χρησιμοποιήθηκαν για την ανάπτυξη του Ολοκληρωμένου Συστήματος Εφαρμογών για Παραγωγή και Εξυπηρέτηση Ηλεκτρονικών Εισιτηρίων. Στο έβδομο κεφάλαιο παρουσιάζεται η βιβλιογραφία στην οποία βασίστηκε η συγγραφή της διπλωματικής εργασίας. / The era of globalization or digital world has created a new kind of information society and knowledge-based economy, which change our human behavior. This has effects on many aspects such as politics, economic, and society. Information and Communication Technology (ICT) is claimed as the powerful tool which plays an important role on those changes. It provides an alternative channel for government and citizens’ communication of new services, e.g. providing information source, collaboration between stakeholders. Such e-Services could lead to transparency of government administration in democracy world. The term Electronic Government (e-Government) refers to the use of information and communication technology to provide and improve government services, transactions and interactions with citizens, businesses, and other arms of government. The widespread use of Internet has recently led to the emergence of a variety of electronic services, also known as “e-services”. Electronic tickets, or e-tickets, are an example of such a class of e-services. Generally speaking, e-tickets are the Internet counterpart of real-world tickets, and give evidence that the holder has paid or is entitled to some service (e.g., entering a place of entertainment, upgrading a software from the Internet). Paper and Electronic Tickets also appear in customer flow management systems for private and public organizations or enterprises, which face the problem of big queues and waiting times. Such cases include banks, pharmacies, post offices, hospitals, shopping malls, police stations, employment services. In these cases, customers enter the reception area, get a ticket and enter a waiting queue until their time to be served arrives. That time, they are informed to enter the service area. These systems, despite their advantages, have a few deficiencies which are summarized below: Customers have to enter the reception area in order to get a ticket. There exists no electronic tickets production system for customers to receive e-tickets before they arrive at the building. Moreover, customers have to wait somewhere in the facilities of the organization or enterprise until they will be served, as there exists no system to inform them whenever they want about their refreshed waiting time. In regard of the banks sector, bank organizations provide a wide variety of e-services which include internet services and services for mobile devices. These services involve financial transactions and information services. However, banks e-services don’t include services for electronic reservations in waiting queues using e-tickets, for customers who want to be served in bank branches. Moreover, banks e-services don’t include services with which e-ticket holders can be informed whenever they want about their refreshed waiting time. In this thesis, an Applications Integrated System for Creating and Servicing e-Tickets was developed. The integrated system allows e-tickets creation and their holders’ service from a set of virtual banks. The system’s basic functionality includes e-tickets creation, via internet applications and applications for mobile devices, before customers reach the servicing area, as well as informing e-ticket holders, whenever they want, about their refreshed waiting time. The integrated system constitutes one of the first attempts, not only in the bank organizations sector, but in the wider sector of managing e-tickets for waiting queues. The thesis structure is organized as follows: The first chapter introduces and presents the concept of e-Government and its aspects. The second chapter includes a comprehensive reference to the European and National policies for e-Government. The European policies include the strategy i2010 and the e-Europe initiative, while the national policies include the Operational Program of Information Society and developmental strategy for years 2007 – 2013. This chapter also includes best practices of e-Government in the international arena. The third chapter revolves around the current situation in our country regarding e-Government. The “Greek Framework for e-Government Services Provision and Interoperability Templates” is presented and distinctly, the architecture and the various components of the framework, as well as the exhibition of the World Economic Forum 2007-2008. The fourth chapter presents the concept of e-ticket and its application domain. Namely, the application sector concerning customer flow management is described, followed by the two most important systems worldwide. Next, the services provided by banks are reported, laying emphasis on the categories of e-services, which are presented thoroughly. In the end of the chapter, the current status in the domain of electronic bank transactions in Greece is presented. The fifth chapter presents the Integrated System for Creating and Servicing e-Tickets which was developed for this thesis. More explicitly, the chapter presents the system architecture and all of its components: the Database, the Mean Waiting Time and Servicing Time Computing Mechanisms, the Web Site, the PDA Local Application, the Web Services for servicing requests made by the Web Site and the PDA Local Application, the Banks Simulation Local Application, the Web Service for servicing requests made by the Banks Simulation Local Application. In the end, the chapter summarizes the Integrated System’s advantages and presents proposals for future improvements. The sixth chapter presents the technologies being used for the development of the Integrated System for Creating and Servicing e-Tickets. The seventh chapter presents the bibliography in which the composition of this thesis was based.

L’objectif de notre thèse est de comprendre et d’expliquer les modes d’intégration des systèmes comptables des entreprises à partir de quatre cas (deux grandes entreprises et deux entreprises moyennes). Nous nous sommes appuyés sur la théorie de la différenciation-intégration de Lawrence et Lorsch (1967) pour interpréter les situations d’intégration étudiées. Cette théorie montre que les entreprises ayant des structures très différenciées disposent des mécanismes d’intégration sophistiqués tandis que celles dont les structures sont peu différenciées ont des mécanismes de coordination rudimentaires. Nous avons également mobilisé l’approche événementielle et multidimensionnelle de Sorter (1969) qui propose un cadre théorique de l’intégration informatico-comptable. Les progiciels ERP constituent une application très concrète de cette approche. Notre analyse qualitative de quatre cas en termes de similitudes et de différences, appuyée sur la théorie de la différenciation-intégration, a permis d’expliquer les situations d’intégration des sous-systèmes comptables observées mais aussi de montrer la pertinence de l’approche événementielle, comme cadre de conception du système d’information de structures diversifiées et différenciées. Nos résultats montrent, à l’instar de Lawrence et Lorsch, qu’il existe des modes différents d’intégration des systèmes comptables adaptés à des contextes différents. Nous avons ébauché une typologie de quatre configurations types des systèmes comptables (quatre situations d’intégration-différenciation) : (1) Système classique bidimensionnel, (2) Système quasi-intégré centralisé, (3) Système intégré, (4) Système multidimensionnel. La stratégie et la taille paraissent être, au-delà de toutes autres considérations, les principaux déterminants de l’intégration comptable ; viennent ensuite, l’environnement et certains autres éléments du contexte tels que la structure de gestion et le système de contrôle. Cependant, l’impact de la taille diffère d’une entreprise à l’autre. Lorsque la taille est combinée à une stratégie de diversification (et par extension à des environnements variés et dynamiques) son effet différenciateur sur l’organisation (et le système comptable) est très important, ce qui nécessite des mécanismes compensateurs d’intégration développés. Les deux entreprises diversifiées (POULINA et MEDDEB) ont mis en place un système comptable intégré voire multidimensionnel pour maitriser leurs sous-systèmes différenciés. Lorsque la taille est la conséquence d’un simple développement d’une activité unique (monoactivité) son effet différenciateur-intégrateur sur l’organisation et le système comptable est moins important. Les deux entreprises ayant des activités et des structures homogènes (SONEDE et SME) se sont contentées d’un système comptable peu intégré voire bidimensionnel. / The objective of this thesis is to understand and explain the modes of integration of accounting systems of companies from four cases (two big and two medium-sized enterprises). We relied on the theory of differentiation-integration of Lawrence and Lorsch (1967) to interpret the studied integration situations. This theory shows that companies with very different structures have sophisticated mechanisms for integration while those whose structures are poorly differentiated have rudimentary coordination mechanisms. We have also mobilized the event and multidimensional approach of Sorter (1969) who proposes a theoretical framework for the accountant integration. The ERP is a highly practical application of this approach.Our qualitative analysis of four cases study in terms of similarities and differences, supported on the theory of the differentiation-integration, helped to explain the observed situations of integration of accounting subsystems but also to show the relevance of the event-based approach, as part of system design information structures diversified and differentiated. Our results show, like Lawrence and Lorsch, that there are different modes of integration of accounting systems tailored to different contexts. We have developed a typology consisting of four configurations of accounting systems (four situations integration-differentiation): (1) Conventional two-dimensional system, (2) Quasi-integrated centralized system, (3) Integrated system,(4),Multidimensional,system.Strategy and size appear to be, beyond all other considerations, the main determinants of the accounting, followed, environment and other elements of the context of the accounting system such as the management structure and system management control. However, the impact of the size differs from one company to another. When the size is combined with a strategy of diversification (and by extension to various and dynamic environments) its differentiating effect on the organization (and the accounting system) is very important, requiring developed integration compensatory mechanisms. Both diversified firms (POULINA and MEDDEB) have implemented an integrated accounting system to unify their subsystems differentiated. When the size is the result of a simple development of a single activity (monoactivity) its integrator-differentiator effect on the organization and the accounting system is less important. Companies with activities and homogeneous structures (SONEDE and SME) have been content to a poorly integrated accounting system or two-dimensional.

Made available in DSpace on 2014-06-11T19:26:43Z (GMT). No. of bitstreams: 0 Previous issue date: 2009-07-31Bitstream added on 2014-06-13T20:55:10Z : No. of bitstreams: 1 rodrigues_r_me_mar.pdf: 689285 bytes, checksum: d38aa83282f6a5f21ac969d3baab7454 (MD5) / Universidade Estadual Paulista (UNESP) / No mundo globalizado as informações têm papel extremamente importante, visto que a internacionalização da economia exige excelência em relação aos sistemas de informação e documentação, por isso mesmo as informações se tornaram um recurso de gestão extremamente importante, mas nem sempre são valorizadas corretamente por parte das organizações. Nos ambientes organizacionais é absolutamente necessária a utilização de recursos tecnológicos para mediar o acesso e uso da informação pelo usuário, bem como para apoiar as distintas atividades organizacionais, desde as atividades cotidianas, o processo decisório, até o planejamento de ações estratégicas. O foco do problema de pesquisa refere-se aos fluxos informacionais em âmbito organizacional, mais especificamente os fluxos informacionais vinculados ao processo de inteligência competitiva organizacional (ICO). O objetivo deste estudo visava a analisar a contribuição das tecnologias de informação e comunicação (TICs), através dos sistemas integrados de gestão, mais especificamente o Enterprise Resource Planning (ERP), aplicado ao processo de inteligência competitiva organizacional nas indústrias associadas ao Sindicato Calçadista da cidade de Jaú/SP. Estudou-se os conceitos, definições, métodos e técnicas relacionados ao processo de ICO e às TICs, mais especificamente o ERP, por meio da análise da literatura nacional e internacional, assim como identificou-se e analisou-se no universo pesquisado as indústrias que possuem e aplicam o sistema ERP ou outro sistema semelhante, visando a analisar a relação do uso desse tipo de sistema para a competitividade organizacional. Da mesma forma, verificou-se a ocorrência do uso de métodos e técnicas aplicados ao processo de inteligência competitiva organizacional, desde que baseados em sistemas ERP. A pesquisa é descritiva exploratória... / In the world globalized the information have seen, extremely important role that to economy and requires excellence regarding the information and documentation systems, by that even the information became a resource of extremely important management, but do not always be valued correctly on the part of organizations. In organizational environments is absolutely necessary the utilization of technological resources for mediate the access and use of information by the user, as well like for support the distinct organizational activities, since the routine activities, the decision making process, until the planning of strategic actions. The focus of problem of research refers to the information flows in organizational scope, more specifically the information flows linked to the organizational competitive intelligence process (OCI). The objective of this study aims analyze the contribution of information and communication technologies (ICTs), through the management integrated systems, more specifically the Enterprise Resource Planning (ERP), applied to the organizational competitive intelligence process in the associated industries to the Footwear Syndicate of Jaú/SP city. Intends to study the concepts, definitions, approaches and techniques related to the OCI process and ICTs, more specifically the ERP, through the analysis the international and national literature, as well as intends identify and analyze in universe researched the industries that possess and apply the system ERP or another similar system, aiming at analyze the relation of the use of that system kind for the organizational competitiveness. Similarly, intends to verify the occurrence of use of approaches and techniques applied to the organizational competitive intelligence process, since based in ERP systems. The research is descriptive exploratory, of qualitative nature, analyzes data and information collected... (Complete abstract click electronic access below)