No description available.

Les technologies mobiles terrestre et satellite sont naturellement complémentaires. Les réseaux cellulaires terrestres sont adaptés aux villes où la densité d'utilisateurs est maximale mais perdent leur rentabilité dans les zones peu peuplées. A l'inverse, les systèmes mobile satellite permettent de couvrir de vastes zones à moindre coût mais n'assurent pas la couverture dans les zones urbaines car le signal est bloqué par les constructions. En les combinant pour assurer la couverture en ville par le réseau terrestre et dans les zones moins denses avec le satellite, on obtient un système à la couverture totale pour un coût optimal. Nous appelons un tel système intégrant une composante satellite et une composante terrestres un "système intégré" satellite/terrestre. Nul doute que d'ici quelques années, le rêve de la communauté satellite de rendre tous les terminaux mobiles capables de se connecter à un satellite sera accessible. Le satellite pourra ainsi être vu par les utilisateurs de terminaux portables comme une énième technologie d'accès à un système "intégré", aux côtés du Bluetooth, du Wifi et des technologies cellulaires (GSM, UMTS, LTE). La réutilisation du spectre satellite par les systèmes terrestres est un facteur déterminant dans le succès de cette intégration car elle permet de justifier les investissements dans le système satellite qui ne peut être rentabilisé par les abonnements seuls. Toutefois sa mise en œuvre pose de nombreux problèmes : règlementaires, commerciaux et bien entendu techniques. Cette thèse apporte des solutions sur ce dernier point et j'espère qu'elle contribuera ainsi à rendre possible ce rêve d'intégration. Nous avons adopté une approche descendante du problème du partage de spectre dans les systèmes mobiles satellite-terrestre. Nous avons tout d'abord établi une synthèse sur les aspects recouverts par l'intégration des systèmes mobiles satellite et terrestre. Nous avons ensuite dressé l'état de l'art sur la problématique de la réutilisation du spectre satellite par les systèmes terrestres, que nous avons complété par nos analyses. Nous avons décidé dans cette thèse de nous focaliser sur un des problèmes majeurs soulevés par cette réutilisation : les interférences co-fréquence du système terrestre sur le lien montant satellite. A partir de l'analyse d'une solution de partage statique de spectre par coordination des plans de fréquence (principe de zone d'exclusion), nous avons élaboré puis analysé les performances de mécanismes innovants d'allocation de ressources dans le système terrestre qui permettent de réduire de façon importante les interférences. De plus, nous proposons une méthode pour garantir au système satellite que les interférences subies sur son lien montant soient inférieures à une valeur limite. Enfin, nous définissons une architecture et les mécanismes associés qui permettent l'implantation des solutions proposées dans un système satellite-terrestre fondé sur la technologie LTE. L'étude du sujet de partage de spectre dans les systèmes mobiles satellite-terrestre est relativement nouvelle et cette thèse constitue donc un travail novateur important qui pourra être utilisé comme base à de futurs travaux. / Terrestrial and satellite mobile technologies are naturally complementary. Terrestrial cellular systems are adapted to urban areas where the user density is maximal but their cost-effectiveness is much lower in sparsely populated areas. On the contrary, mobile satellite systems cover large zones at a relatively low cost but they cannot ensure coverage in urban areas because of signal blockage due to buildings. By combining both systems for ensuring coverage in cities with terrestrial networks and in less dense areas with the satellite, we obtain a system with complete coverage for an optimal cost. Such a system is called mobile terrestrial and satellite "integrated system". It is likely that in a few years, the dream of enabling satellite connectivity on all mobile terminals will be within reach. The satellite will then be perceived for mobile terminal users as an additional access technology to an "integrated network" comparable to Wifi, Bluetooth or cellular technologies (GSM, UMTS, LTE). The spectrum reuse by terrestrial systems is a key for the success of this integration because it justifies part of the investments in the satellite systems that cannot be supported by user subscriptions only. However, implementation of spectrum sharing generates many issues: regulatory, commercial and obviously technical. This thesis brings answers on the latter and I hope it will contribute to make this dream of integration become reality. We used a descending approach of the issue of spectrum sharing in terrestrial and satellite mobile systems. First, we establish a synthesis of all the aspects covered by the integration of mobile satellite and terrestrial systems. Then, we made the state of the art on the issue of satellite spectrum reuse by terrestrial systems and we completed it with our analysis. We decided to focus our work on one of the major issues raised by this reuse: co-frequency interference generated by the terrestrial system on the satellite uplink. From the analysis of a solution proposing a static spectrum sharing by coordination of frequency plans (the exclusion zone principle), we elaborated and analyzed performances of innovative mechanisms of resources allocation in the terrestrial system that allows to reduce significantly the interferences. Moreover, we proposed a method for guaranteeing to the satellite system that interferences from the terrestrial system will not exceed a given threshold. At last, we define an architecture and the associated mechanism that allow the implementation of our solution in an integrated terrestrial-satellite systems based on LTE technology. The study of spectrum sharing in terrestrial-satellite mobile systems is rather new and this thesis represents an innovative work that may serve as a basis for future studies on this issue.

A Lei n˚. 12.435, de 6 de julho de 2011, instituiu o Sistema Único de Assistência Social (SUAS) no Brasil e é considerada um marco na Política de Assistência Social visto incluir, dentre os objetivos de gestão, a implementação da Gestão do Trabalho e a Educação Permanente. O interesse em realizar estudo de caso sobre a Gestão do Trabalho no âmbito do SUAS no município de Varginha, MG surgiu a fim de avaliar se os seus princípios se faziam presentes na operacionalização desta política em âmbito local. Para tanto, foi realizada revisão bibliográfica, visitas aos campos de pesquisa, que se constituíram nos cinco Centros de Referência de Assistência Social e ao Centro de Referência Especializado de Assistência Social e realização de entrevistas semi-estruturadas com os gestores e executores desta política. Foram levantados dados sobre a composição das equipes de referência; Analisadas a percepção, o discurso e a prática do Poder Público municipal em relação à Gestão do Trabalho e avaliada, junto ao Plano Municipal de Assistência Social (PMAS), a existência de planejamento de ações e mecanismos que visassem o fortalecimento da sua execução. Quanto à caracterização da política, os dados colhidos apontaram que o número de CRAS, CREAS e profissionais é insuficiente. Também ficou constatada a inexistência de concurso público específico, a ocorrência de readaptações de profissionais, a falta de experiência e conhecimentos necessários à área, além da predominância da terceirização dos profissionais de nível superior. Tudo isso contribui para o enfraquecimento da categoria “Trabalhadores do SUAS” e demonstra a necessidade de investimento na Gestão do Trabalho. Com relação à percepção e ao discurso, verificou-se que existe consciência sobre a incompletude das equipes e, assim, da impossibilidade do atendimento total da população. Enquanto os gestores apontaram a escassez de recursos para completá-las, os profissionais de nível superior elencaram falta de interesse ou vontade política, aliada ao não reconhecimento da Assistência Social como Política Pública. Adequação de espaços, contratação de pessoal e implantação do processo de capacitação foram indicadas. A prática revela que não são destinados recursos financeiros específicos à Gestão do Trabalho, inexiste setor responsável por sua operacionalização e nunca se realizou diagnóstico sobre essa questão; Os profissionais não contam com Plano Municipal de Capacitação, tampouco com Plano de Carreira, Cargos e Salários. Evidenciou-se carência de planejamento em relação à inserção de profissionais nos equipamentos públicos. A elaboração do PMAS ocorreu em processo participativo entre gestores e trabalhadores e utilizou informações oriundas do Diagnóstico Social (2013). A elaboração da Política Municipal de Capacitação e complementação das equipes, através da realização de concurso específico, foram apontadas, mas importantes ações não foram contempladas. Diante do exposto, verifica-se que a Gestão do Trabalho no âmbito do SUAS em Varginha é parcial e incipiente. Contudo, o Poder Público demonstrou consciência de que para a execução do SUAS, as orientações e normativas deverão ser efetivadas. Desta forma, será necessário o reconhecimento da sua importância para a prestação dos serviços e para que mudanças ocorram, deverão ser considerados o contexto histórico, político e orçamentário da política. / The law n˚. 12,435 from 6th July 2011 that set up the Unified System for Social Assistance (SUAS) is considered a milestone in policy making for Social Assistance in Brazil due to the fact that it includes in its objectives the implementation of Work Force Management and Permanent Education. The interest to explore more about Work Force Management within the SUAS in the town of Varginha, MG was to evaluate if its principles were present and rooted in the operational aspects of this policy in the town. In order to do this, it was taken extensive bibliography review; field visits of all five Social Assistance Reference Centers as well as the Specialised Reference Centre for Social Assistance. Semi-structured interviews with the management and with those who implement the policies were carried out. It was aimed at understanding the composition of the specialised teams; to analyse its perception, the rhetoric and the actions of the local government towards ‘Work force Management’ and to verify if the Local Plan for Social Assistance (PMAS) has in its content and execution actions and mechanism that contribute to its strengthening. In regards to the characteristics of this policy, the data shows that the numbers of CRAS, CREAS and professionals are not enough. It was also established that there is not specific recruitment for the area; many of its work force comes from other fields; there is a lack of experience and understanding for this area as well as outsourcing of specialised professionals with degrees in the field. All of this contributes to the weakening of the category of the ‘Workers in the SUAS’ and demonstrate the need for investment in the Work Force Management. In the interviewees’ perception and rhetoric, they acknowledge the teams are not completed and, therefore, they cannot meet all demand. While the management pointed out the lack of resources to met demand, the specialised professionals pointed out the lack of commitment and interest from the politicians to recognise Social Assistance as part of the Public Policy. Improvisation of spaces, recruitment of personnel and implementation of a process for permanent education were identified. The practice shows that there is not specific financial resources aimed at Work Force Management; there is not a department responsible for its operation and it has never been carried out any diagnosis of its performance. The professionals do not have a Local Plan for Development neither a Carrier Plan with well defined structure and wages. There is a gap in planning regards the access of these professionals to the public machinery and structure. The making up of the PMAS was in a participative way between management and workers and it was used information from the 2013 Social Diagnosis Study. The institution of the Local Policy for Development and to fulfill all teams through proper public entrance exams were point out but other important tasks were not completed. For all the facts it was confirmed that the Work Force management within SUAS in Varginha is partial and on its early stages. Nevertheless the public policy-makers acknowledges that to proper functioning the SUAS the suggestions and norms must be put in place. In this way, it is necessary to acknowledge of its importance to deliver public services and for changes to happen it is needed to take into consideration the historic context as well the political and budgetary policies.

Made available in DSpace on 2017-07-25T19:30:59Z (GMT). No. of bitstreams: 1 Luana Duda.pdf: 960098 bytes, checksum: ff9228de8e87ea8e51a385c5577160a2 (MD5) Previous issue date: 2014-02-27 / Researches has been carried out focusing to improve nutrients use efficiency, avoid degradation of environmental resources, increase crop yields and maximize profitability of the agricultural production system. In this sense, integrated crop-livestock systems have been characterized by different dynamics compared to conventional crops systems, mainly because of the more efficient use of inputs due to high nutrient stored in the soil. The no-tillage (NT) associated with integrated crop-livestock (ICL) has been an alternative for intensification of soil use in Southern Brazil. In this issue, there are a lot of farmers have been cropped maize for silage production in the summer and annual ryegrass for various purposes (cover crop and animal feed). The maize due its yield potential, chemical composition and nutritional value, among other factors, constitutes one of the most important cropped and consumed cereal in the world and, moreover, this crop can be used for market manufacturing animal feed and human food. In this work were (i) evaluate the effects of liming on soil management systems (conventional tillage – CT, minimum tillage – MT, no-tillage – NT, and chiseled no-tillage – CNT) about the accumulated nutrients in maize aerial part; (ii) evaluated the dry matter (DM) and silage yields taking into consideration the previous crop annual ryegrass for different uses (cover crop – C, grazing – G, and silage – S) during the winter. The experiment was carried out Field Demonstration and Experimental (CDE) of the ABC Foundation, in the municipality of Castro-PR, in a clayey Haplohumox. The experimental design was a randomized complete block with split plots and four replications. In main plots (10 x 30 m), four systems of soil management (CT, MT, NT and CNT) was studied. In subplots (10 x 10 m), the annual ryegrass was cropped for different purposes (C, G and S). The intensification of soil use due pasture or silage production during the winter cannot change macronutrient inputs in systems of soil tillage under high concentration of organic matter and acidity controlled. This can be state if the winter pasture to be adequately managed. The high DM and macronutrients accumulated in aerial part of maize show the ability of annual ryegrass for nutrient recycling on the systems of production with different tillage and conditions of lime reactivity. / Pesquisas vêm sendo direcionadas no sentido de aprimorar a eficiência de utilização de nutrientes pelas plantas, evitar a degradação dos recursos ambientais, aumentar o rendimento das culturas e maximizar a lucratividade no sistema de produção agrícola. Nesse sentido, os sistemas integrados de produção têm sido caracterizados por dinâmica diferenciada em relação aos cultivos isolados, principalmente por apresentarem maior eficiência na utilização dos insumos. O sistema plantio direto (SPD), aliado à integração lavoura-pecuária (ILP) tem se destacado como uma das alternativas para a produção mais intensiva e sustentável de alimentos no Sul do Brasil. Nesse caso, o milho tem sido cultivado em sucessão ao azevém anual que pode ser destinado na forma de pastejo e/ou silagem pré-secada consumida pelos animais e também como cobertura do solo. O milho por seu potencial produtivo, sua composição química e seu valor nutritivo, entre outros fatores, constituí em um dos mais importantes cereais cultivados e consumidos no mundo, assumindo grande importância em âmbito mundial devido a suas inúmeras finalidades, como atender ao mercado de fabricação de ração animal e alimentação humana. Os objetivos deste trabalho foram: (i) avaliar os efeitos da calagem em sistemas de manejo do solo (sistema convencional – SC, cultivo mínimo – CM, sistema plantio direto – SPD, e SPD com subsolagem – SPD+S) sobre o acúmulo de macronutrientes na parte aérea do milho; (ii) avaliar o rendimento de massa seca/silagem, decorrente de diferentes formas de uso (planta de cobertura do solo, pastejo animal e produção de silagem) do azevém anual durante o inverno. O experimento foi instalado no Campo Demonstrativo e Experimental (CDE) da Fundação ABC, no município de Castro, PR, em um solo Latossolo Bruno argiloso. O delineamento experimental utilizado foi o de blocos completos casualizados, com parcelas subdivididas e quatro repetições. Nas parcelas (10 x 30 m) foram estudados quatro sistemas de manejo do solo (SC, CM, SPD e SPD+S). Nas subparcelas (10 x 10 m) foram estudadas três formas de uso do azevém anual (cobertura, pastejo e silagem). A intensificação de uso do azevém anual mediante pastejo ou silagem pré-secada, desde que leve em consideração os critérios de altura (para pastejo/corte e resíduo) e nutricionais (com base na exportação e rendimento de massa seca) não alteram os aportes dos macronutrientes em sistemas de preparo de solo com alto teor de MO e acidez corrigida. Os altos rendimentos de MS e acúmulos de macronutrientes na parte aérea do milho evidenciam a capacidade do azevém anual proporcionar a reciclagem de nutrientes no sistema de produção, independentemente do manejo de solo adotado e condições de reatividade do calcário.

Orientador: Marta Lígia Pomim Valentim / Banca: José Oswaldo de Sordi / Banca: Bárbara Fadel / Resumo: No mundo globalizado as informações têm papel extremamente importante, visto que a internacionalização da economia exige excelência em relação aos sistemas de informação e documentação, por isso mesmo as informações se tornaram um recurso de gestão extremamente importante, mas nem sempre são valorizadas corretamente por parte das organizações. Nos ambientes organizacionais é absolutamente necessária a utilização de recursos tecnológicos para mediar o acesso e uso da informação pelo usuário, bem como para apoiar as distintas atividades organizacionais, desde as atividades cotidianas, o processo decisório, até o planejamento de ações estratégicas. O foco do problema de pesquisa refere-se aos fluxos informacionais em âmbito organizacional, mais especificamente os fluxos informacionais vinculados ao processo de inteligência competitiva organizacional (ICO). O objetivo deste estudo visava a analisar a contribuição das tecnologias de informação e comunicação (TICs), através dos sistemas integrados de gestão, mais especificamente o Enterprise Resource Planning (ERP), aplicado ao processo de inteligência competitiva organizacional nas indústrias associadas ao Sindicato Calçadista da cidade de Jaú/SP. Estudou-se os conceitos, definições, métodos e técnicas relacionados ao processo de ICO e às TICs, mais especificamente o ERP, por meio da análise da literatura nacional e internacional, assim como identificou-se e analisou-se no universo pesquisado as indústrias que possuem e aplicam o sistema ERP ou outro sistema semelhante, visando a analisar a relação do uso desse tipo de sistema para a competitividade organizacional. Da mesma forma, verificou-se a ocorrência do uso de métodos e técnicas aplicados ao processo de inteligência competitiva organizacional, desde que baseados em sistemas ERP. A pesquisa é descritiva exploratória... (Resumo completo, clicar acesso eletrônico abaixo) / Abstract: In the world globalized the information have seen, extremely important role that to economy and requires excellence regarding the information and documentation systems, by that even the information became a resource of extremely important management, but do not always be valued correctly on the part of organizations. In organizational environments is absolutely necessary the utilization of technological resources for mediate the access and use of information by the user, as well like for support the distinct organizational activities, since the routine activities, the decision making process, until the planning of strategic actions. The focus of problem of research refers to the information flows in organizational scope, more specifically the information flows linked to the organizational competitive intelligence process (OCI). The objective of this study aims analyze the contribution of information and communication technologies (ICTs), through the management integrated systems, more specifically the Enterprise Resource Planning (ERP), applied to the organizational competitive intelligence process in the associated industries to the Footwear Syndicate of Jaú/SP city. Intends to study the concepts, definitions, approaches and techniques related to the OCI process and ICTs, more specifically the ERP, through the analysis the international and national literature, as well as intends identify and analyze in universe researched the industries that possess and apply the system ERP or another similar system, aiming at analyze the relation of the use of that system kind for the organizational competitiveness. Similarly, intends to verify the occurrence of use of approaches and techniques applied to the organizational competitive intelligence process, since based in ERP systems. The research is descriptive exploratory, of qualitative nature, analyzes data and information collected... (Complete abstract click electronic access below) / Mestre

O trabalho mostra que na compreensão e no sentir da Paisagem, podemos descobrir as diretrizes definidoras de um Projeto pleno de significados e valores do lugar. Mostra o caminhar da leitura da Paisagem do Parque Estadual do Juquery e do entorno imediato, ao processo do Projeto de Parques no Vale do Juqueri, junto à Rodovia Pref. Luis Salomão Chamma - SP-023. Processo de projeto em que se consideram as interfaces disciplinares do conhecimento, valoração estética, necessidades sociais, dinâmicas ambientais e urbanas. E mostra enfim o potencial transformador e ordenador que o Projeto possui; transformando lugares em melhores lugares. / The current study shows that by understanding and sensing the Landscape it is possible to unveil the guidelines defining a Project charged with local meanings and values. The study shows the path from perception of the Landscape in Juquery State Park and its immediate surroundings to the process for Vale do Juqueri Parks Project off Highway SO 023 Luis Salomao Chamma. In this projects process, the interfaces of knowledge, aesthetic values, social needs, and the environmental-urban dynamics are taken into consideration. The study unveils the Projects potential to change and to order therefore transforming places into better places.

No description available.

Developments in electric technologies have the potential to increase the efficiency and performance of commercial aircraft. However, without proper architecture innovation, technology developments at the subsystem level are not sufficient to ensure successful integration. Adaptations to existing architectures work well when trades are made strictly between equivalent systems which fulfill and induce the same functional requirements. However, this approach does not provide the architect with adequate flexibility to integrate technologies with differing functional and physical interfaces. Architecture redefinition is required for proper implementation of non-traditional and innovative architectural elements. A function-based process for innovative architecture design was developed to provide flexibility in the definition of candidate architectural concepts. Tools and methods were developed which facilitate the definition and exploration of a function-based architectural design space. These include functional decomposition, functional induction, dynamic morphology, adaptive functional mapping, reconfigurable mission definition, and concept level system installation. The Architecture Design Environment (ADEN) was built to integrate these tools and to facilitate the definition of physics-based models in evaluating the performance of candidate architectures. Using functions as the foundation of this process assists in mitigating assumptions which traditionally govern architecture structures and offers a promising approach to architecting through flexible conceptualization and integration. This toolset provides the framework wherein knowledge from conceptual, preliminary, and detailed design efforts can be linked in the definition of revolutionary architectures.

Prognostics and health management (PHM) is a major tool enabling systems to evaluate their reliability in real-time operation. Despite ground-breaking advances in most engineering and scientific disciplines during the past decades, reliability engineering has not seen significant breakthroughs or noticeable advances. Therefore, self-awareness of the embedded system is also often required in the sense that the system should be able to assess its own health state and failure records, and those of its main components, and take action appropriately. This thesis presents a radically new prognostics approach to reliable system design that will revolutionise complex power electronic systems with robust prognostics capability enhanced Insulated Gate Bipolar Transistors (IGBT) in applications where reliability is significantly challenging and critical. The IGBT is considered as one of the components that is mainly damaged in converters and experiences a number of failure mechanisms, such as bond wire lift off, die attached solder crack, loose gate control voltage, etc. The resulting effects mentioned are complex. For instance, solder crack growth results in increasing the IGBT’s thermal junction which becomes a source of heat turns to wire bond lift off. As a result, the indication of this failure can be seen often in increasing on-state resistance relating to the voltage drop between on-state collector-emitter. On the other hand, hot carrier injection is increased due to electrical stress. Additionally, IGBTs are components that mainly work under high stress, temperature and power consumptions due to the higher range of load that these devices need to switch. This accelerates the degradation mechanism in the power switches in discrete fashion till reaches failure state which fail after several hundred cycles. To this end, exploiting failure mechanism knowledge of IGBTs and identifying failure parameter indication are background information of developing failure model and prognostics algorithm to calculate remaining useful life (RUL) along with ±10% confidence bounds. A number of various prognostics models have been developed for forecasting time to failure of IGBTs and the performance of the presented estimation models has been evaluated based on two different evaluation metrics. The results show significant improvement in health monitoring capability for power switches. Furthermore, the reliability of the power switch was calculated and conducted to fully describe health state of the converter and reconfigure the control parameter using adaptive algorithm under degradation and load mission limitation. As a result, the life expectancy of devices has been increased. These all allow condition-monitoring facilities to minimise stress levels and predict future failure which greatly reduces the likelihood of power switch failures in the first place.

Made available in DSpace on 2014-12-17T13:53:39Z (GMT). No. of bitstreams: 1 JosilberghMFA.pdf: 57178 bytes, checksum: 6dca5adad5aa5a5b611dc7c374e7b7e0 (MD5) Previous issue date: 2006-07-17 / In the present time, public organizations are employing more and more solutions that uses information technology in order to ofer more transparency and better services for all citizens. Integrated Systems are IT which carry in their kernel features of integration and the use of a unique database. These systems bring several benefits and face some obstacles that make their adoption difficult. The conversion to a integrated system may take years and, thus, the study of the adoption of this IT in public sector organizations become very stimulant due to some peculiarities of this sector and the features of this technology. First of all, information about the particular integrated system in study and about its process of conversion are offered. Then, the researcher designs the configuration of the conversion process aim of this study the agents envolved and the moments and the tools used to support the process in order to elaborate the methodology of the conversion process understood as the set of procedures and tools used during all the conversion process. After this, the researcher points out, together with all the members of the conversion team, the negative and positive factors during the project. Finally, these factors were analysed through the Hospitality Theory lens which, in the researcher opinion, was very useful to understand the elements, events and moments that interfered in the project. The results consolidated empirically the Hospitality Theory presumptions, showing yet a limitation of this theory in the case in study / No presente, as organiza??es p?blicas t?m apostado cada vez mais em solu??es que fazem uso da tecnologia da informa??o (TI) em vistas a oferecer maior transpar?ncia de sua gest?o e melhores servi?os aos cidad?os. Sistemas integrados de gest?o s?o tecnologias que trazem em seu bojo caracter?sticas de integra??o e utiliza??o de banco de dados ?nico para onde devem convergir todas as informa??es de uma organiza??o, eliminando assim os sistemas legados fragmentados. Estes sistemas carregam consigo diversos benef?cios e alguns obst?culos que dificultam a sua ado??o. ? sabido que implanta??es de sistemas integrados podem levar anos e, assim, o estudo da ado??o desta TI em organiza??es do setor p?blico tornase bastante estimulante devido ?s diversas peculiaridades do setor somadas ?s peculiaridades que caracterizam esta tecnologia. Inicialmente s?o oferecidas informa??es acerca do sistema e do processo de implanta??o alvo da pesquisa. Posteriormente o pesquisador se deteve a levantar a configura??o da implanta??o levantamento das categorias de agentes envolvidos em que tarefas, ou fases e as ferramentas utilizadas para favorecer o processo com o intuito de elaborar a metodologia da implanta??o, compreendida como sendo o conjunto de procedimentos e das ferramentas utilizadas em todas as fases da implanta??o. Posteriormente foram levantadas, junto aos membros envolvidos no processo de implanta??o do sistema, os fatores positivos e negativos que envolveram o projeto. Finalmente, estes fatores puderam ser analisados sob a ?tica da Teoria da Hospitalidade que, na opini?o do pesquisador, serviu sobremaneira para compreender os elementos, os acontecimentos e os momentos que interferiram no andamento do processo. Os resultados puderam consolidar e esclarecer empiricamente os pressupostos da Teoria da Hospitalidade, apontando ainda uma limita??o desta teoria para o caso estudado